Purchasing Power
Reviews and Complaints

I ordered furniture for my new home through Purchasing Power that my employer has contracted with. I received my dining room table quickly but the living room furniture still hasn't been received. I placed the order May 28th and they state it take 4-6 weeks for item to be received. It's been over 7 weeks, there is no website for the furniture company, no contact number and Purchasing Power is not helping to resolve the issue when they know they have multiple complaints about the vendor Sofa Kraze, continue to allow orders to be placed with this company and doesn't do their research to ensure reputable vendors. I waited on hold on the phone for over 30 minutes for the rep to say that it has a shipping date of today, the 19th without any tracking info. It's been saying this for weeks now. They don't even have a way to reach the company but I found a contact number for an owner who said he sold the company 14 months ago and would try to get in touch with his former partner to help me get my furniture. Purchasing Power does not ensure that they are contracting with reputable and trust worthy vendors. If you google, Sofa Kraze went from Sofa Kraze to SofraTrendz to now also operating under Neoliving. Avoid Purchasing Power if you can! Oh, btw, they already started taking payments form my check for the furniture I still haven't received. I will be contacting the BBB, Federal Trade Commission and the news to investigate and better address my concerns since Purchasing Power hasn't been helpful at all! I also don't want anyone else to go through this!

If I could give ZERO stars, then I would. I purchased through them one summer (I do not get paid through my job over the summer) and I assume payments would start (like they once have done) when the school year started. For some reason they did not. I contacted Purchasing Power as they attempted to say I failed to make payments and let them know that I have not been seeing the payments come out of my check. Purchasing Power said they would take care of the issue. However, they have not and now what I owe has been sent to collections WITHOUT my knowledge. I refuse to pay it as the error is not my error, but an error on Purchasing Power's end. The collections agent told me that this is not the first time they have called people and this has been the issue. This business is clearly scamming people. Again, I will not pay a dime since they assured me the issue would be resolved and they did not. DO NOT PURCHASE ANYTHING WITH THEM. THEY LIE!

They are very friendly and the whole concept is on point. Yeah they mark *** up a little bit they are a business and they provide a service more than a product. Its convenient, no hassle easy to understand and use. Of course you can by the products other places but not many place will let you pay weekly and even do an auto draft from your check. They even give you options on if you want to pay for 52 weeks or 6 months, you can even put a down payment which would lower your weekly payment or if you can even pay it off early and they dont charge you. Plus customer service was the best. My controller had started acting up and the whole process was explained, handled, reviewed and all logistics of it were put into motion and good to go in less than 6 minutes. The young man that attended my call was up-beat, knowledgeable, witty, calm and made sure I understood each step before he would go the the next step, plus he was quick with it. It was just a good experience over all!

I only have one complaint, why *** your items go out of stock so quickly? I wanted to purchase an expensive Dell 17 inch 16GB 1TB etc...gamer laptop for my son for Christmas. Ready to purchase just right now, item in my cart ready to go and oh no out of stock? You're promoting Black Friday deals yet you don't have enough items in stock to fulfill people's Black Friday dreams? How does an almost $3000 laptop go out of stock when I am ready to purchase it? Are lots of people really buying up $3000 laptops? You know this laptop is overpriced as it is and it just flys off the shelves at $3000? What did you only have 2 in stock or something? Can't even speak to a PP rep because no one is available to speak to due to holiday times. This is not right at all! I am a long time customer and I have been seeing a lot of items going out of stock super quick lately. It's is not fair especially when you have promotions and you dont have enough of an item in stock! Very disappointing!

Great company. Over the last 2 years, I can honestly say I have been very satisfied with their level of service, professionalism, and patience. Any time I have an issue, which is always delivery/seller related (they are basically the middleman), the customer service team at Purchasing Power as quick to solve it. Always courteous and respectful. I told them before out of all the customer service representatives I have encountered, they are the nicest by far. It doesn't matter who is helping me, every experience is pleasant. And let me tell you, I speak with lots of customer service representatives on a weekly basis since I buy so many things online. I can definitely point out the courteous ones quickly. Never had an issue with a representative so I definitely respect this company. Products always come brand new and if anything is not as described, they work hard to ensure the issue is corrected. Well, at least this is my experience for the last 2 years. I had to come show them some love today.

I had an account with Purchasing Power back in 2015. Due to unseen circumstances, I had to file a bankruptcy and this debt was included. I opened a new account in 2020 and everything was going fine, payments on time and account pristine. My account was suddenly locked and when I called customer service, I was told "there is no way you could have opened an account, your account is frozen, you[re done with Purchasing Power". I said fine, but I would like to pay off off the old debt and settle my account. Again I was told "your old account is not with us, you no longer can use the benefits of Purchasing Power". I've never had a company treat me with such distain, especially when trying to take care of what I owe even though I have no obligation to do so. When I asked why I was able to open a second account, I was told "you must have purposely put in wrong information, we don't do that". So now I am being accused of being a liar. Great Customer Service when someone is trying to do right. Never will shop again, oh wait, they don't want my business anyways.

My name is ***, I have been using Purchasing Power for the last 2 years through my job and to say the least it has been very good. The convenience offered is great and the wide array of products is great as well. My issue is in recent months I changed cell phone providers which obviously come with a new number. Purchasing Power has recently applied a new criteria in which the number must be on records with your name. For whatever reason my new number is not working and my previous number now belongs to someone else.

Despite me having a good standing current open order and a few previous orders completely paid off I am unable to make any more purchases or check my account details. Payments still coming from my check. When calling you are prompted to use the last 4 of your social security to confirm identification. It baffles me how something as simple as a phone number is used to determine my identification and purchase authorization, but my Social Security is not. When I speak with customer service. No one is able to help me. This has turned my experience with the company very sour. I love this company but it's crazy I can't purchase or look my payment or etc.

I have used Purchasing Power for years. This year I switched my phones about 6 months prior to a purchase attempt. I answered the questions properly but it said I failed which locked me out of purchasing for 30 days. Of course I was only 20 days out from Christmas. Although I could verify my account through social, address, employer, etc and they confirmed I validated my account they said they could not do anything. There is no warning prior to the test that you will be locked out for 30 days, there is no warning if you don't complete the test you will be treated as failing. They rushed my test reset 3 times telling me they submitted a ticket ach time. The last customer care advocate said they did something different and that I would be able to order again on the 28th. Today is the first and I still can't order. They won't tell you who does their phone security so you can clear it up with them. They won't help and don't give a c*** about individual customers. Say goodbye to my 15 percent off plus free shipping not to mention the things that have sold out while I have been run around. Also they said they would contact me through *** in 24 hours. They lied about that also.

Customer over 5 years and never had an issue until I placed an order for a sectional and loveseat in March. They used a delivery company called sun delivery. The delivery company delivered only my loveseat June 16 and not the sectional. I contacted PP who called Sun Delivery on 3 way to see wheres my sectional. The company said they would call back in never did. So I called PP back 2 weeks later and they said someone will contact me about sending me my sectional out. Yesterday I get an email from PP saying they talk with Sun Delivery n has attached a signed document saying I received all items. I never saw that form in my life and that was not my signature. I'm just baffled at how PP didn't realize the white out on this forum where someone signed whited it out than wrote not signed but printed my name. PP will be getting sued along with Sun Delivery for forgery and stealing something I'm still paying for. They would believe a delivery company over a consumer who been with the company for years. Must I mention I have ordered freight items 2 times before and never had any issues. Why couldn't they look at my signature on those items n compare. Dont do business here you might find yourself stressed in an legal battle.

I have worked for the same company for 3+ years which has few benefits. One day I get an email from my company about a new benefit called Purchasing Power. I look into it and it seems like a great benefit! So I add stuff to my cart and go to check out, it asks for my social and things of that nature to verify how much I can spend and a snag happens. It states my SSN was associated with another account with Delta Airlines. Odd I haven't worked for that company for over 10 yrs and I don't remember ever setting up an account when I did. No problem I use the chat support. They said the accounts could be merged I said go ahead. A couple days later, the accounts are indeed merged, however instead of it being associated with my current company I work for it's associated with Delta. I phoned them this time and they stated they couldn't merge it under my current company because their records show I don't work for them. I sent countless paystubs, and other proof I not only work for them but have for years. They still say the same cookie cutter responses and have gotten me nowhere. When I requested to close my account all together, they told me to go to privacy and request my data be deleted and it could take 45 days! What kind of a scam is this?

Waiting 3 months to solve issue.still not fixed. Ok I started using purchasing power in March at the time I had just gotten a new phone number. I ordered almost 800 dollars worth of merchandise from them. They have my account number and my social security number and I've not had access to my account since early April all the while they have been taking payments weekly from my pay checks. So they're able to take my money but yet I can't access any part of my account or remaining balance. I've talked to 3 separate customer support operators and every time they say it will be resolved in 3 to 5 days, and now this last time I talked to them they say it may not be fixed. They claim that a couple of years ago they had some fraudulent activity with some other people's account. What I don't understand is if there able to take my money from my payroll check, but even after I've given them my social along with all the proof of my identity yet I am unable to access my account including my statements made payments and any other part of my account. What's stopping them from just continuing taking my money after my bill has been paid a quick resolution would be appreciated. I think this is a great concept for consumers but my confidence is waning in this company. I just want the issued resolved.

If it was an option I would refuse to give this company even one star, because that would acknowledge even some minimal effort in resolving my issues with them. First and foremost, the fact that the reps that they have answering the phones cannot get a supervisor on the phone to speak to customers is unacceptable and outright unprofessional for a company that offers online purchasing. They let you know that they have to enter you into a "call back que" by a supervisor. Than tell you that you should receive a call back within 24 hours. This doesn't matter how upset you are or how wrong they have screwed your order or payment! I have been buying from this company since 2012 and over the last 2 or 3 years, the level of customer service is non existent. This is funny considering that in that time they have now started emailing survey requests after placing orders or calling customer service. And I use that term lightly... In the time that I have been doing business with this farce of a company, I have purchased and paid for almost $24000 in product. All payments automatically deducted from my payroll check and not once have they ever had to use my secondary method of payment. In other words they have always received their payments on time! On 6/16/2022 they withdrew a double payment for the Fendi watch I purchased in July last year. When I called them to inquire the reason and get refunded, it is now an act of a DIETY to get a call back from a so called supervisor which I truly believe does not exist. I have never received a lower level of customer service from a company in my entire life. DO NOT FALL INTO THE *** that this company paints when they are trying to recruit business from you or your employees!

I had an order that I place in may this year that I got a tracking number for the order. 1 particular item the tracking number just kept changing so I called in and was told the item was on back order and would ship soon now here we are on November almost December. I called today and got a female name Sam(Samantha) who refused to provide me an employee I'd number she said they'll
Know who I am and after explaining I work in a call center she said well we don't have employee I'd numbers. She went on to be rude on the call when asked why I haven't got the issue she and your not the item is no longer in stock and isn't coming back I said but I have a tracking number she said and your still not going to get it that it doesn't matter if I'm given tracking number for my orders. I said that doesn't make since I get a tracking number because it's shipped to told me it doesn't work that way and don't worry I want be getting the order on the 3rd of December even though that's what the tracking said. I asked at this point for a statement to be mailed to me to make sure I'm not paying for something I didn't get. She refused and told me I'd you can see the order just look at my account that there's no need for a paper copy. I explained again that I would like a physical copy for my records at this time I don't have a printer she refused again and tried to hang up on me. I then asked for a supervisor which she placed me on hold for about 5 min came back and said she would transfer me when she did the phone hung up I was never sent to a supervisor. At this point I don't think I want to order anything else from them due to the horrible service and attitude that o got from whoever I was talking to something tells me Sam (Samantha) probably wasn't her name!

On April 29, *** I placed a order with Purchasing Power...part of my order came in immediately the other part of this order has yet to be received (which happened to be furniture). Apparently when my furniture was received by the shipping company SEKO Logistics, one of the mattresses (full) was damaged. The shipping company was to send the damaged mattress back for a replacement mattress. OK...the replacement mattress was received by SEKO Logistics, AGAIN this mattress was also DAMAGED! SEKO held the 2nd damaged mattress until last week (week of June 27th) and did not return the 2nd damaged mattress to Purchasing Power for a 3RD REPLACEMENT! I have had to call Purchasing power at least 7 times since early May, 2022. Instead of resolving my problem, they continued to refer me to the shipping company. When I wanted to speak with a Purchasing Power supervisor, I was placed on hold for a minimum of 15 minutes, just for the representative to get back on the line. The Purchasing Power contractor SEKO Logistics ... they TOO HAVE NOT CALLED ME! They TOO have place me on hold and eventually I get their voicemail, leave a VM and I NEVER RECEIVE A CALL BACK. Throughout this entire fiasco, I find that Purchasing Power is ultimately responsible for this problem. Purchasing Power management must not care about their customers as there have been no follow-up calls from Purchasing Power, with a resolution/remedy. I already made 5 payments on Purchasing Power produces, I DO NOT HAVE! At this point...isn't this considered a fraudulent sale? I shouldn't have to keep calling anyone. Purchasing Power should be following up on this matter and ensuring SEKO Logistics calls ME with a final delivery date and time...and not in another 3-4 weeks from today! I have used Purchasing Power numerous times without a problem...this has been a terrible experience and I hope that management fixes and eliminates (supervisors/leads) these problems in the future. I WANT MY FURNTURE!

How was my experience... The most frustrated I've ever been dealing with a company. ABSOLUTE TERRIBLE procedure in technical support... I was approved for $3000 dollars, decided I'd go ahead and pay the extra money for the service and buy a TV. (obviously you pay more through them than a retail store because your paying for the service, and the "financing") I first tried to purchase the TV online on Dec 30th. It prompted me to verify my phone number for security purposes. Understandable... It only gives me an option to receive a call with the verification code that I then must enter online to proceed to checkout. I never receive a call. I call "customer support" and the first guy says 1 to 2 days to resolve the issue. It's getting sent to the "escalation department". So I call back in a couple of days, accounting for weekends and holidays, and this time they tell me 3 to 5 days. Long story short... I spoke with them about 10 times in the past 3 weeks, every time it's the same thing... "we're gonna escalate the ticket and we need 3 to 5 business days". One call they guy suggested to try using a different number, he said my wife's number would be OK. He also said to wait 3 to 5 days... When I called back, the new representative said I shouldn't use her number, change it back to mine and call back in 3 to 5 days! One guy said that if it didn't get resolved on the next call then there was nothing they could . I think they know me there because twice I've been "disconnected" after they had a minute to look over the notes to my case. Its obvious no one knows how to resolve the issue, and it just baffles me that I basically have $1500 in hand trying to give to them and they can't get it resolved on their end! It even has a link on the bottom of their web page to call to place an order. So I tried to *** that. They said they can't place orders over the phone! Unbelievable! On the bright side, I can use my tax return and buy a TV outright now that I've spent almost a month in this dumpster fire!

In September, I ordered a complete bed and mattress. The first night the bed frame broke. I contacted PP and was told I had to wait 3-5 days to be contacted by a representative. that didn't happen. I called back after 5 days and again was told someone would contact me back. I was also told that I could expedite process by sending photos of the bed frame. I did this and was contacted 2 days later and asked for the photos again. Additionally, I was told that it would take another 3 weeks to get the new bed frame after the manufacturing company processed the order. A month later, I received parts of the frame, only to have the same thing happen again. I asked if I could exchange for a metal bed frame that was cheaper and that I would continue to pay the price of the original frame. I was told no. That frame broke again, a month later I am still waiting on the new frame. I ordered an Insignia washer, dryer, and refrigerator that arrived this past Saturday. Because of covid restrictions, they leave the product in garage or porch. The Best Buy rep did come in and hook up hoses to washer but didn't turn it on. I turned it on and water would not run into the machine so I immediately called back. I was told that I had to wait until the system updated because the order was in transit. Someone was supposed to call me back on yesterday. No one did.. I called Purchasing Power this morning and told them about the situation. I was once again told that they had to process the order and because of the time of year, another order would be severely delayed. I told the representative I am now paying for two products that I don't have. My payments should be delayed until I have working products. They have not and are not trying to work with or satisfy me as a customer. Not only am I paying for these products that I don't have, I am also paying to go to the laundromat and wash my clothing and had to buy an air mattress to sleep on because I don't want to mess up my new mattress by putting them on the floor to sleep on. The customer service and customer satisfaction is very lacking with this company.

Hi,

I placed an order on March 14th. I did not receive one of the items to be delivered via freight. The freight company said the item was delivered and signed my name on the delivery slip, but did not deliver the item. Our ring camera captured the "attempted" delivery. Purchasing power continues to charge me for the item and has not taken appropriate actions to resolve the issue. The freight company has also been contacted twice to check if the item is in the warehouse but has not responded. I am paying for an item that was never delivered and probably will not be delivered.

I've had many problems with personal power I've called and tried to get in my account I've talked to people they tell me I have no account but they're still taking money out of my paycheck I don't know why I cannot get into my account or have anything dealings with my account then they say that I owe them money how do I owe them money when they're taking it out of my paycheck that's not my responsibility that's my employer's responsibility so if I get behind that's not my fault that's their fault so I want to know why I owe them money

We contacted purchasing power the night we received our item and we realized it was damaged. They were already closed. Then we tried to contact them 2 days later via phone we made a report and were told someone would email us. No email received. Then we called again a week later and told they were working on it and to expect an email no email. We just want to exchange the dishwasher because we had people come out from the warranty company and we contacted Allstate everyone says it was done in shipping they won’t touch it because the front is squished like a can. We just want to exchange it and get a working dishwasher.

I place an order on 9/19/2023 which I still have not received. I called on 10/14 to find out the status of my order. The individual that assisted me said the item was out of stock. I looked on line to see the item was not out of stock and they were still taking orders. I ask to speak to a supervisor and none was available and directed to call back on 9/16/2023. On 9/16/2023 I spoke with employee Benjamin, no employee number because he said they have employee numbers, who again told me the item was out of stock. When I corrected him he said “ I have to reorder it”. Question 1. Why wasn’t I notified of a delay or item no longer in stock?

Question 2. What is the notification policy for notification of customers if there is an issue with an order?

Question 3. Why is it so difficult to talk to a supervisor?

Question 4. Why is it when a customer request a call back it’s denied?

Question 5. Is this the way you treat customers that have spent over $100,000 with your company?

I purchased 2 of the 12 year cards for PlayStation and I got them pretty fast however I was not able to use them bc when i scratched the back to see the codes they said both have been expired. Or not activated. I been trying to get ahold of someone to fix this bc I’m still paying on these weekly when I can’t even use them. Very frustrating. So much for being a caliber teammate.

That security check they have using your phone number is horrible I have not been able to receive a quiz for it since it started. I have been calling complaining about this since April of 2023 here it is now sept 2023 still nothing all they say is there “escalating it” and to call back 3-5 day and every time I call back still nothing the same thing they have to escalate it again and again and again .. they claim it is a social mix up which I don’t understand how if they are taking money out my account every week! .. once my account is paid off I am closing I wouldn’t recommend this website to a dog

Part of my employee benefits is using purchasing power and have the money taken from my paychecks automatically. Well I used the service to rent a car for a trip that I’m supposed to leave to tomorrow 8/4/23 and when I went to pick up the car today they told me I’m not eligible to get the car and to call the people I used to rent the car and get a refund and needless to say now that I’m calling and trying to get a refund because I refuse to keep paying for something I don’t have in my possession it’s like pulling teeth I had to tell the lady on the phone 4 times what I was told and she made it seem like I was lying. And now she wants me to get all this information from the company who I can’t even get through too now on the phone for an investigation to be done. I just want a credit or whatever of the money I’ve already paid towards this and what’s left since I can’t even get the car. Like I’m beyond aggravated and ready to just close this account…

Filed for a refund on 06/13/23. I was told the usual time frame of 3-5 business days. Well, here we are on 7/6/23 and I have still not received my refund. I keep getting told it'll be another few days. If I could return everything I've gotten from here and close my account, I would. All I hear is "sorry for the inconvenience." If you were to return something anything else, would you have to wait a month for a refund? I will be having a conversation with my HR representative about this in the morning to inform them if the type of company purchasing power really is.

I ordered some weights and a large weight bench and some rubber flooring. After placing the order I noticed they charged over 500 dollars for delivery so I hit the cancel my order button for each item. Being the first time I used the company I didn’t think much of it after that. The next day I got a notification that my order is being shipped. I called the second I got the mail and explained to them it must me a mistake. Was told sorry it’s to late now if you return the items you will be charged 2000 dollars. I couldn’t believe it so I requested a manager. Was tile they would call me back and never did. Called again a day later was told the same thing. I asked if I could refuse delivery and was also told I would be charged anyway. I asked if I shipped it back and was also told I would be charged. The company saw the cancellation and shipped it out anyway and now is refusing to help at all. I am filing a claim with BBB and whoever else I need to to get the word out there so no other person gets ripped off the way I did. Not to mention the products are half the price everywhere else for FREE shipping.

My employer, the State of Illinois IDES, provides benefits that include the option to shop online with the convenience of payroll deduction for payments. About a month ago, I signed up and bought a TV and a treadmill, which were satisfactory. However, Purchasing Power attempted to deny me the free shipping coupon they had offered. I also bought a Christmas Tree on May 2, 2022, for over $900. When it arrived on May 13, 2022, it was a disappointment; it bore no resemblance to its advertised image, with artificial snow shedding excessively, and it had an overall cheap, plastic appearance akin to dollar store merchandise. It was certainly not worth more than $50, let alone $900, and it was manufactured in China. The product did not match the advertised quality, as evident from the photos. I promptly repackaged it and sent it back via the nearest shipping center that same day at 5:44 pm. I have the shipping label and receipt, and I can provide the email confirmation of its delivery to Purchasing Power at 10:06 am today. I had already sent photos of the tree to Purchasing Power on the day of the return, for which they provided a return shipping label. I followed up with a phone call today to ensure the return was processed, but my account still showed the return as 'in transit,' which is incorrect since it was delivered this morning. I spoke with customer service twice; they promised a manager but left me on hold for nearly two hours. After hanging up and calling back, I was put on hold and then disconnected. Subsequent calls either resulted in the same treatment or led to an endless loop recording. The customer service was atrocious. I demand a refund!

On 8/22/2022, I ordered 3 Igloo Coolers from Purchasing Power, a company that allows for payments via payroll deductions over 6-12 months. The coolers were expected to arrive around 9/1/2022. On 8/27/2022, I was informed of a delivery date error, stating 8/27/3022 with a tracking number provided. Despite receiving a delivery notification on 8/27/2022, I found no packages upon returning home. Contacting Purchasing Power, I was given two options due to stock issues: credit for the larger cooler and reissue of the smaller ones, or credit for the entire order. I chose the latter. I was promised a 3-5 business day credit processing time, which did not occur. Further contact revealed my credit was denied, and despite no record of a call or voicemail on 9/2, I was instructed to complete a form for processing within 24-48 hours. After no credit appeared, I was advised to contact a representative handling my claim, only to be told my claim was denied due to lack of proof of non-receipt. As a repeat customer, I am frustrated at the prospect of paying over $500 for undelivered items. I seek either the items or a credit, plus an apology for the inconvenience and poor service.

I purchased a travel package on February 26, 2022. It was a combination of flight and hotel. I made a $200 down payment so that my payment out of each paycheck would be $75.76, but I am being charged $85.63 every check instead and my $200 down payment was actually charged to me instead of reducing what I owe. Thats my first issue. The 2nd major issue is my hotel stay that was in such deplorable conditions, I took to the Complaintsboard.com to get the stay refunded. After proving in that I asked many times for the room to be cleaned up or changed it was never taken care of. *** Las Vegas offered a FULL refund and stated I must deal with 3rd party vendor who I booked through which is Purchasing Power. This is where my nightmare began. The cost of this hotel stay was $1,437.94 with $181.20 having to be paid out of pocket at hotel. *** was able to refund my $181.20 but I still cannot get Purchasing Power to process my refund of the remaining $1,328.84. I was told by PP, after being transferred to multiple people on the phone, to call *** myself because they dont see that Im due a refund. I told every person from day one that I have the document through the Complaintsboard.com and the name of the person at hotel that stated to give me a full refund. No one cared. *** said it was done through Expedia and I called them. They did indeed have all my information but said I needed to call ***. I then dialed the number given to me for *** and low and behold I was back to Purchasing Power. They sent me to travel and they said no they dont handle those issues. I finally demanded to speak to someone of higher authority and got *** who is a team lead. He allowed me to email my document and assured to keep me updated. His first email was on 5/26. I asked for update and got a response on 6/10 and since then? Silence. No one will update me and I just want my money credited back ASAP. I have also called many times and always told they will update me in 24hrs. Never happened

CUSTOMER for over 5 years Never missed a payment, i ordered a bedroom set in Jan 2020, which was damaged and HAVE NOT received my product I have been a faithful customer for over 6years without any missed payments. My daughter and I was on purchasing power together to pick out a bedroom set that will suite her taste, in which we did, with her being VERY excited to know her old dresser can be thrown away that a new one would arrive shortly after we placed an order in JAN 2020, My daughter made valuable space in preparing to �cor her room, deliver was set for FEB 14, 2020 in which it was delivered with a damaged dresser that came with a mirror, in Purchasing Contact states if items is damaged decline before placed in home, and that's what was done, with item still on the delivery truck, promised a quick deliver a week from Fed 14, 2020 AND I ACCEPTED the second deliver to know that it was cancelled the day of deliver, without knowledge. PROMISED A 3RD delivery time frame on April 21 for items to be sent out in which i have taken off from work a 3rd time to be told my daughters dresser was not at the warehouse, at that point my daughter had cleared out her entire room, and old furniture was thrown out to be replaced with promised delivery, time and time again i have been very patient, but my daughter has not to feel that she has been told a lie, that her furniture has still not been delivery, to show proof that her Mother has tried months after months to get an answer to why her dresser and mirror, ahs not arrived, she doesn't want to sleep in her room due to it not being organized with not furniture, it is now June , and no promised updates of furniture. Purchasing Power should have reasonable basis claiming to shipped items within a certain time frame, numerous supervisors , and management is aware of this issue, a default date has been given over 5 times and it is June, MY DAUGHER AND I WOULD LIKE SOME ANSWERS AND HER dresser to be delivered soon this month June

I purchased a smart locks from PP on 7/24/22 tracking says that it was delivered on 7/30/22 story short I didnt not received the items. I contacted PP to let them know what happened and filed claims. 8/4/22 *** from PP told me that my claim is denied because he said that on their end it shows that it was delivered. OK but even in my end when I tracked the tracking number it says delivered also but I dont have it. So he advised me to file a claim with *** and I thought it will it. So same day I called *** and file a claim about the items I did not receive. 8/9/22 *** approved my claim and ruled as a lost items in transit. Now when I track the tracking # it says claim issued to the sender which I dont understand I am the one who filed the claim but they sent if to the sender instead? I thought PP is the sender because thats where I purchased it so I contacted *** a million times and he never gets back to me. I also contacted *** and somehow found out that *** Micro is the sender. Now I tried to call IM and oh boy another difficult situation I been through. *** told me that they sent a paperworks to IM to sign and they need to send it back to them so they can complete the claim payment. I called IM and told them that paperworks been sent by *** already and *** are just waiting. Now they told me that PP need to contact them not me and I am contacting PP and no contact at all. So I forwarded the email I got from IM to PP cc: *** attached all the tracking numbers that shows claim is issued. Now finally *** from PP reply to all my emails and even calls and last conversations I have with him he promised and told me that he is working hand in hand with IM. He promised me twice he will provide me an answer the next day and nothing happen. Now its 9/7/22 Called *** again they told me IM hasnt return back the paperworks. Called IM they told me still that PP should contact them and PP should be the one that will file a claim to them.

Purchasing Power is taking funds out of my check for shipping costs associated with a cancelled order that their rep confirmed I wouldn't be charge. At the beginning of December, I placed an order for a dining room set and Purchasing Power began deducting funds from my check. Later they sent a message saying the order was cancelled bc they were out of stock. I placed an order for a different table and the same thing happened. I placed an order for a third set. The next day, I changed my mind about that set and called to cancel. I was told they may not be able to cancel it if it was already on a truck and I'd have to pay $350 in shipping fees to return it if it was already loaded, but they would put in my request to cancel. Fast forward a month later as I heard absolutely nothing from them. I again called to cancel the order because they had been taking money out of my check for the dining set that I didn't have. I told them that I'd requested the order be cancelled as I'd previously called about and it had been a month since the order and I no longer wanted the table. I told her I'd already spoken with their shipping company and told them I'd cancelled the order, so don't ship the item. Again, it'd been month. The Purchasing Power rep placed me on hold to verify they could cancel without charging me shipping. She came back on the phone and confirmed it was all cancelled and there would be NO shipping fee... Only they are still deducting money from my check... On my account, there is a $350 shipping charged. I call to dispute the fee and asked them listen to the recording that I'm sure they are supposed to have verifying the rep confirmed since the dining set still hasn't been shipped to me after a MONTH, she'd cancelled it and I wouldn't be charge $350 for an item I'd never received... The rep was stating there was nothing she could *** about the charge, so I asked to speak with her manager. She placed me on a forever hold, as I'd expected, and no one returned to the phone. Their service is awful. They are crooks.

Purchasing Power has given misleading info to me and my employer about eligibility requirements. Purchasing Power misled me into thinking once my balance with my previous payer was paid, I could switch my info over to my new employer (back in 2018). I paid the balance on an auto draft plan and when it was complete, I was under the impression no balance was left. After contacting PP to have my information switched over they informed me I still had a small balance. I paid it and the issue was resolved. Since that final payment I have spoken to numerous people in their company about getting my account set up with my current employer, and was told numerous times that it was being escalated and would be resolved. After my final complaint I received an email stating I was no longer eligible for the program due to the previous balance going to collections. However, I did not know there was a balance after my auto pay ended, so I should not be held liable or miss out on this benefit my employer offers. There has been no attempts to give me a second chance (though the issue was with Purchasing Power and not me, I never received a bill), or let my employer know why one of their employees cannot utilize a benefit they have agreed to give to associates within the organization. The customer service through this entire ordeal was laughable and gave a different answer for everything instead of just letting me have an open account since I am qualified and make purchases through this program using payroll deduction.. I have now been with my company for 3 years and this is not resolved. I have requested my employer question this company's ability to provide service and benefits to us, and maybe find another vendor that will offer us a similar service without the hassle. That is all I can think to *** beside launch this formal complaint again. And the only way I will remove this complaint is if Purchasing Power does what they should have done a long time ago and update my account to reflect my current employer and approve my eligibility. It is the right thing to .

Received correspondence stating I owe two different amounts on my account that is paid via payroll deduction. With no missed payments, per my records. I have made purchases from this company over 6 years. My payments are made directly from my paycheck every 2 weeks. However, back on April 15 I received an email stating my account was past due in the amount of $72.48. I received a second email on May 8 stating that my account was past due in the amount of $35.94 and will be turned over to a collections agency. After speaking with representatives over the phone and via email, no one could explain to me why I owed on an account that was being paid directly from my paycheck every 2 weeks. After speaking with and emailing the account specialist on 3 occasions, I was still unable to resolve this issue only told that my account would be turned over to collections. I asked the representative to investigate on their end as it appears to be a lag somewhere in the sysytem, especially since I received emails with two different amounts within weeks of one another, one in the amount of $72.48 and the other for $35.94; which appears to equal two payments of $35.94 ($71.88; 6 cent difference). Therefore, it appears there is a lag in the system and them receiving their payments, which has nothing to *** with me not making payments, rather a system issue; since payments are automatically deducted from my paycheck and paid directly to their company. Why would i double pay for goods that I have already paid for. It is not right that they are reporting to a collections agency due to an obvious lag in the payment system as I have paid my account as agreed via payroll deduction. I am a six year customer with this company and have never had an issue. I have heard of other people having this very problem with this company but it was due to them being out on medical leave and couldn't pay due to not having income; however this is not the case as I have never had any payroll or paycheck stoppage issues. Thank you for your help in investigating and resolving this matter.

I booked a reservation for a trip to Cancun, May 7-May 12th. Trip # XXX-XXX-XXX-XX. Purchasing power won't respond to my inquiries I booked a reservation for a trip to Cancun, May 7-May 12th. Trip # XXX-XXX-XXX-XX. I received notification that my outbound flight had been cancelled from Cancun to CMH, attributable to COVID-19, and that the borders are closed until further notice. The resort I was flying to has closed, and will not reopen until after the date of my travel.I attempted to resolve this with aeromexico/delta, however, I was advised to contact priceline. As a result, I was forced to change my travels. I attempted to contact priceline. Due to the lengthy weight, I opted for a call back. 4/14 Call #1 Requested called back, no one called back. Time: 12:58 PM EST 4/14Call #22:26 PM received a call at 4: 14 pm. Began explaining my situation and was hung up on. 4/14 Call #36:04 PM received a return phone call, 8:52 pm advised that there would be no charge to my ticket, and that I could make the changes and I would be placed on a brief hold and AGAIN hung up on. 4/15 Call # 48:55 requested a call back and received one at 11:52 PM, and advised of the situation to which the customer service representative replied; "So what doyou want me to do. Transferred me, I held on the line for another 15 minutes and then a woman answered, and hung up on me AGAIN." 4/16 CALL #5 :7:22 AM Without delay spoke with a Customer service representative, who advised me, that I would be unable to change my ticket as priceline has not given permission to change my ticket without penalty. Despite them cancelling one of the tickets themselves via Aeromexico returning 5.12. That it only applied to passengers whose trips were in March, despite a border/resort closure. For a ticket, I have paid for premium economy. I am at a loss on how to rectify this situation. I have contacted purchasing power who has given me nothing short of a runaround, Priceline (whom they purchased the ticket from) delta and Aeromexico. When I called purchasing power for the upteenth time yesterday, i we told my issue was resolved. However, it was not.

I am still being charged for a item that I no longer have and haven't had in five months. I purchased/financed a smart watch from this company in February. Two weeks into having the item it broke, so I mailed it off to be repaired. Upon return of the item 4/1, it was unsafely delivered and was never received. I contacted Purchasing power to inform them of the situation and requested to cease payments until the issue was resolved especially due to Covid-19. My request was refused and was instructed to contact the manufacturer of the item. Upon doing so Fossil (The manufacturer) offered me a gift card for the value of the item, a Micheal Kors smart watch valued at $325 instead of a replacement because the item was no longer in stock. I was then instructed to inform purchasing power of the resolution. When attempting to update Purchasing Power about, there were constant delays lasting weeks at a time for a supervisor to call me back. I never received a call back from a supervisor as promised and payments continued to draft from my account. As more time goes by trying to get things resolved, upon every call, I am placed on a long hold only to be told there's no update and still haven't heard from a follow up supervisor as promised. July 15th, a supervisor by the name of Jose Grijalva finally emailed me. I was instructed to forward the emails from Fossil in reference to the gift card resolution and he would contact me asap with a follow up/resolution that day. He never emailed me back. I called back to inform purchasing power 7/16 that Jose hasn't replied to my email concerning my situation, Tamilo (service rep) then tells me that Jose the supervisor has up to 24-48 hours to reply after already waiting almost four months as payment are continuing to come from my account for an item I haven't had possession of since March 27th! Tamilo also follows up with informing me that my payments will also continue! I am beyond frustrated and *** no/cannot keep making payment on something that I don't have. I am trying to prioritize my funds during this trying time and this is and has been going on long enough with no results.