GiftCardMall
Reviews and Complaints

What a scam! Gifted $75 card. Attempted to use card at Nordstrom, card denied. Tried couple more times, still denied. Went to website, typed in card number, no such card basically, and told to call number on back of card. Called, opened a case, provided all the information they required. Received email from a BOT closing the DISPUTE CLAIM and providing another number, this time a DISPUTE CASE. Heard nothing. Emailed every day to follow up. All emails ignored. Day 16, called again and had to provide all the information I've already provided in the DISPUTE CLAIM. Was told they're "reviewing the disputed charges". What part of the card has NEVER been used don't they comprehend. Then told it will take 60 - 90 days to review the CASE. If it takes 60 - 90 days, then you have problem with your product. Responded that 60 - 90 days is unacceptable and miraculously, the CASE can be escalated to 24 - 48 hours. I am not holding my breath as this company is scamming its customers. I will call them every day until I get the answer I want - a card with my $75. If I could give zero stars I would. Don't ever buy one of their cards.

I made a complaint 20 days ago because I had all my funds ($100) stollen when activating a gift card. The place it said the money was spent on is a fake website and this scam has been happening to lots of people who get one of gift card malls gift cards and activates it. I was told when making a complaint they will get back to me in up to 2 business days and it's been way more than that, and I'm not even sure if I will get my money back from them.

I received a 200.00 visa gift card for Christmas. I was able to charge abut 147.00 on it. Days later I checked the balance, and it was 34 cents!
I tried calling and emailing them but just talked to recordings that offered no help at all. Can't connect with their email. I don't know what else to do. If anyone can help, please do. Consumers beware! Do not deal with them they are no help at all. Worst gift card provider of all.!

I received a Visa gift card just yesterday (12/21/24) that was for 100$.It was completely unopened and everything seemed fine, but then I got 2 charges for around 50$ (One for 44$ and one for 5$)combined. There is no way to file a dispute on the website and if you call it's just the same automated voice message telling you to go onto the website. Not to mention the website won't even load on a phone and I had to use my computer.

I have a card that was given as a gift that gets denied whenever I try to use use it. I have confirmed that there is a $25 balance. Trying to speak to someone at GiftCardMall is next to impossible. On their website I did a chat and was told they couldn't find my card, yet on that same website I confirmed my balance. This is unacceptable that they issue cards that are not usable.

I was gifted a $100 GC early 2023. When i checked the balance at that time there was $100 on it. I held on to to use this month to buy christmas gifts. I had trouble using the card and so I check the balance. When I went to check the balance there was a charge 04/15/2023 Purchase Original Sale VNLA SPCL A New York 36 10011 US -$99.80 $0.20.

I never made this purchase. Someone has stolen money off my Gift card without my permission. I don't know how they did it. The gift card was still in it's original package and not tampered with

Please help!

Yesterday I tried to use my card and it didn't allow me, today it went to the page to see my balance and tells me that it was used in VNLA SPCL A 1 New York NY US when I live in Alabama I need my money back

el día de ayer intente usar mi tarjeta y no me premitio , el día de hoy entró a la página para ver mi balance y me dice que fue usada en VNLA SPCL A 1 Nueva York NY US cuando yo vivo en Alabama necesito mi dinero de vuelta

Went to register card on 10/12//23. It was a $100 gift card. When I went to use it on Amazon it said the balance on the card was zero . I checked the balance on the web site on 10/13/23 and the$100.00 balance was now $0. When I checked the transactions I was told that payment was made to VNLA SPCL A 1 in New York. This is not a purchase I made and have no idea who the vendor is. I see this has been a problem to many others.

I had a $200 gift card that i used one time and it took away only 2 cents and the kept getting Declined and then i checked the balance and I had $0 and there was a transaction to something called VNLA SPCL A3. It was an unauthorized transaction.

Authorized amount:

-$199.98

Retailer name:

VNLA SPCL A 3

Purchase Date:

10/09/2023

Retailer city:

New York

Settlement amount:

$199.98

I went to use my gift card I beleive on September 21st. at Del Taco. The card was denied. I used another gift card I had, thinking it was their machine, as sometimes I have trouble using gift cards at Del Taco.

Today Oct 1, 2023 I went on line to check the balance on the card. It showed $100.00, balance 0.
8/03/2023 Purchase Original Sale VNLA SPCL A @ NEW YORK 3610011 US
Transaction Details:
Authorized amount: -$100.00
Retailer name: VNLA SPCL A 2
Purchase date: 08/03/2023
Retailer city: New York
Settlement amount : $100.00
Retailer zip code: It was blank

I then went on line to look up the Retailer as I had never used this card and it had never been out of my hands.
I learned that www:giftcardmall.com had other fraud cases filed when amount was $100.00.
My card states: funds don't expire. Date on card 03/31. I tried calling on this card, it won't except my zip code. I did not purchase the card.
The card was given to me on July 4,2023, as a gift from my grand-daughter. I did not use the card as I had other gift cards to use until Sept.

I activated my gift card two days ago and as soon as I tried to use, it was declined, I tried at another store declined. When I looked online to check my balance and their was a $200 charge to VNLA SPCL A 3. I don't even know what that is. This is totally unacceptable. What is the resolution?

Jenny Lindsey

107 Parkridge Drive

Danville IN 46122

[protected]

[protected]@yahoo.com

I had a $200 gift card that I was going to use this today and it Declined.. checked the balance and I had $0 with a $200 purchase from VNLA SPEC out of New York on 8/31/2023. Now I don't even know what VNLA SPEC and this purchase was unauthorize and its ashamed that I didn't catch this sooner.

Authorized amount:

-$200.00

Retailer name:

VNLA SPCL A 1

Purchase Date:

08/31/2023

Retailer city:

New York

Settlement amount:

$200.00

I found a gift card yesterday 9/4/23 that my grandpa had given to me and when I checked the balance it said I still had $100 dollars left but then I went to order something from amazon and it said insufficient fund so when I checked the balance again it said I had $0 left and the money on the card was spent on a place I have never heard of before. The name of the place is VNLA SPCL A 3 and it says I bought something worth $100 in New York even though I live in Colorado.

$99.66 was removed from my gift card without my knowledge or consent on 5-9-2023. When I went to use the card on 8-26-23 there was only a balance of $.34 cents. See transaction history below:

Date Type Description Amount Balance

08/26/2023 Purchase Original Sale -- Pending MARSHALLS #1447 GETTYSBURG 42 17325 US -$78.38 $0.00

05/09/2023 Purchase Original Sale VNLA SPCL A New York 36 10011 US -$99.66 $0.34

Transaction Details

Authorized amount:

-$99.66

Retailer name:

VNLA SPCL A

Purchase Date:

05/09/2023

Retailer city:

New York

Settlement amount:

$99.66

Retailer zip code:

12/05/2022 Value Load -- Activation 44 Natural Springs Rd Gettysburg PA US $100.00 $100.00

Refresh

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As like so many others, I had a $100 gift card that I was going to use this week. Declined.. checked the balance and found to be $0 with a $100 purchase from VNLA SPEC out of New York. I attempted to call the number on the card but cant speak to a real person. Very disappointed in the service thus far. Will probably not be purchasing again unless they correct the error and figure out who is hacking the system.

Rec. $200 gift card that i purchased thru Amazon from this company and when rec had a 0 balance. Could not reg. to set a pin #. Called them and now in a up to 90 day dispute! Had to provide pictures and fill out a 3 page complaint form. Has never left my home and was in a drawer for 4 days until i went to reg it for a pin #. Someone charged exactly $200 to an online purchase to a merchant called VNLA SPEC A 3 just like another person mentioned on here. I will never buy from them again. Nightmare.

I purchased a gift card for travel and I have not been able to register it. When trying to register online I get errors stating cannot register at this time or takes back to the home page. The number is just an automated system and you cannot talk to anyone. I have sent emails, researched other numbers and went to their website. Nothing works unless you pay a fee for assistance. All I want to do is register the card for use. Either the card needs to be activated for use or a refund of the total fees paid. I understand now why all my children and grandchildren request I not give them this brand of gift card.

I was given a $100 visa gift card christmas 2022. I stashed it away, and then tried to use it August of 2023. I called the number on the back of the card, and checked the balance of the card. It confirmed, $100 balance. Then several hours later I went to use the card, and it now says zero balance, and a $100 purchase made that same day from "VNLA SPCL A 3". I did not make this purchase. When I try to go to their website, I get no information. When I call the toll free number, I can enter the card numbers, expiration date, and 3 digit code...but then it asks for zip code. I have never registered a zip code with this card. I tried my zip code, and the zip code in which the card was purchased, Neither work. When I try to check the balance online, it still says zero balance.

I received a $100 Visa gift card for Christmas 2022. I went to their site to set up a pin on 7/01/23. I received the following message, We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card. I tried again a couple days later and got the same message. I tried calling the number on the back of the card and still was not able to set up a pin, but was able to check balance which showed $100. On July 20, I tried to set up a pin again and received the same message. Checked balance and it showed $0 with a $100 charge on 7/04/23. I have never used the card. When I called to find out what was going on, I was told a pin had been set up in someone else's name and a $100 charge had been made. I can dispute the charge, but they want a pic of the front and back of the card, the original purchase receipt, a bank statement that shows the original purchase, and a recent utility bill. Are you kidding me? I've already been cheated out of $100! It is pretty obvious their data base is not secure and they want me to send them enough personal info to open a bank account! I'll never see my $100 and they know it because who in their right mind would send them all that info. Interestingly enough, my $100 seems to have been used to buy another VISA gift card from the same compnay.

I received this card as a gift and used it once and it was deactivated, now they want all my personal information for a gift card replacement. I tired to send the pics of the card but their email servers rejected due to size limit. I was advised to fax it, who still has a fax? I don't and sending my personal information for a company that has poor reviews and complaints, i just don't feel safe sending my information to this company. I spoke to a supervisor and manager both read me the same script they need the pic and my personal info.

There customers service dept is in El Salvador. When I called again and spoke with Kenith the manager he said well we can't help and you can't get your money

Beware buying this gift card, now I am stuck do I send my personal information or lose my money. Also I could hear laughter in the background as they explained they couldn't help me.

American Open Loop - Block - RISK

Hello,

Our team is currently working on your case CS10584368 and has the below update. Thank you for your patience with this matter.

Comments:

Hello William,

Thank you for your response.

We understand that you don't have the receipt of the purchase, don't worry, we can continue if we have the rest of the information complete, which is:

A picture of the front and the back of the card in hand

A copy of a utility bill (phone, electricity, water) that includes your mailing address.

A valid photo ID that includes your mailing address

We will be waiting for your kind response

Regards,

Daniel R

Client Experience Specialist II.

So, I had a bit of a problem with GiftCardMall. There was some weird charge on my debit card that I didn't recognize, so I gave them a call to see what was up. After a few minutes of searching, they found some info that matched mine and told me that there were a bunch of different attempts to charge my card for different amounts, and one of them finally went through. I don't really understand why they wouldn't stop all those attempts, but whatever.

Anyway, they said they have the email address that the e-gift card went to, but they wouldn't tell me what it was because of some company policy. They did say that their fraud department would call me in a few days with more info, but when I asked to be transferred to that department, they said it wasn't possible. I even asked for the number so I could call them myself, but they said they don't have a number and they just email each other internally. So basically, I'm just stuck waiting for them to contact me, which could take forever based on what I've read in other reviews.

And to make matters worse, the "manager" I talked to was super rude and disrespectful. They wouldn't answer any of my questions and just kept repeating the same info over and over again before finally hanging up on me. It was really frustrating and made me feel like they didn't care about my problem at all.

Overall, I would definitely recommend avoiding GiftCardMall if you can. Their employees are rude and unhelpful, and it seems like they don't really care about their customers. Plus, if you do have a problem, it could take forever to get it resolved. So save yourself the hassle and go somewhere else for your gift card needs.

I was trying to buy a gift card for my mom's birthday and I thought everything was going well until the next morning when I got an email from giftcardmall.com. The email said that the order couldn't be processed. It was a form letter, but they didn't even bother to type in my name or the order number. It just said 'Dear,' and 'We are contacting you regarding Order.'

I called their customer service number and the representative told me she didn't know why the order had been cancelled. She recommended I contact the credit card company and then try the order again. The credit card company told me there was no problem with the credit card, and that giftcardmall had cancelled the transaction. So I tried to purchase a card one more time. The exact same thing happened, down to the unfilled-in form letter e-mail.

I called giftcardmall again, and again the representative could offer no reasons or solutions. Then, when I tried to think of and offer some possible reasons why there may have been a problem, after about ten seconds the phone line went dead. I can't say for sure she hung up on me, but it was very curious timing. I was neither rude nor angry while I was speaking with the representative.

This company seems pretty shady, and I will definitely stay away in the future. It's really frustrating when you're trying to do something nice for someone and you keep running into roadblocks. I don't know what their deal is, but I wouldn't trust them with my money or my time. It's a shame because I've heard good things about them from other people, but my experience was not good at all. I hope they get their act together because it's not fair to their customers to be treated this way.