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Ordered three gift cards from GiftCardMall. It took 10 days to be received. GiftCardMall sends the gift card to the receiver but they send the activation code to the orderer. In other words the receiver is unable to utilize the card until they contact the orderer for the activation code. Guess what, I still have not received the activation codes. When I talked to supervisor at GiftCardMall he told me I should receive the activation codes soon (he hopes)! They took the money out of my account within 24 hours and I still haven't received the gift card activation codes. This is ridiculous, I asked them to email me the codes and they "can't". What a scam. Do NOT order from GiftCardMall, I NEVER will again. Amazon should not offer their services on their site.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi lajoci,
We apologize for any inconvenience you may have experienced. As a public relations representative for Gift Card Mall, we would like to research this issue with Gift Card Mall customer service representatives so we can get your card activated if you have not yet completed the process. Can you please send specifics of what type of card you purchased, where you bought the card and the numbers on the card to pr@blackhawk-net.com so that we can resolve your issues? (Please be sure not to post that information on this page.)
Thank you!
Meghan Fintland, on behalf of GiftCardMall.com
We bought a $100 gift card and only $84 was on the card. When I called the number I was pushed all around the DELAYED automated system. After my 5th attempt to call a representative she was polite but she couldnt resolve my issue. I was instructed to wait 3-5 business days and it will be solved. So now I'm WAITING!
Hello,
We are happy to assist with your issue. Please send your contact information as well as the specifics of the card to pr@blackhawk-net.com.
Thank you,
Gift Card Mall Representative
Hello,
We apologize for any inconvenience you have experienced. Please send your card and contact information to pr@blackhawknetwork.com so that we may further assist you.
Kind regards,
PR for Gift Card Mall
OH well you know, someone used my credit card and information fraudulently and ordered a 500.00 gift card. GUESS WHAT?...the activation code was mailed to my billing address so they could not activate it, and I was able to get my refund...doesnt sound so bad to me to know that the card can only be activated for the person I intend it to be for.
my card was blocked and they told me thell send me acheck has been 5 weks!
i cannot get in touch with pay power rep NEVER