GiftCardMall
Reviews and Complaints

I tried to check the balance on my visa gift card by calling the [protected] number and the system could not give me my balance and it kept asking for my information and telling me it could not find my card in the system. So I went to the website www.giftcardmall.com/mygift and tried to retrieve my balance there and I received an error message. I tried all of this numerous times today which is [protected]. This is the worst customer service because there is no customer service you can talk to about issues with their card. I tried to stay on the line without using prompts to see if I could reach a person but the system just hung up on me.

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I received a $100 dollar gift card in April. Someone made multiple purchases from Google play store in May and they say there is nothing they can do when I called to find out why the card didn't work.

They have lax security and someone has their system figured out. Terrible waste of money to the gift giver. Do not purchase from them ever. What a fraudulent group.

Currently still in dispute, but they have already told me I am out of luck and to 'take it up with who I bought the card from ' . I was in New Mexico with the gift card when it was used at a walmart in Arkansas, Check all the rip off reviews on Amazon, buyer beware. Also, this complaint keeps getitng blocked for some reason? date: 7/11/2022 8.22.22 this legit complaint keeps getting returned as 'missing information' . FU

I received a visa debit gift card in the amount if $100. When I called to Ctivate card since their phone number kept requesting the 16 digit card number over and over. Finally I was given a different phone #number.

I was informed of the pin number and there was a balance of 58.40. There was a fraudulent charge in the amount of 30.95 for a company i l never heard of. I wa ws told that I need to wait 7-10 days to request a new card and then it would take 21 days. That is unexceptable. I should be able to get the replacement card faster than that.

The customer service is useless

At https://mygift.giftcardmall.com/ under Register Card.

I get this error message "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card.", even though I am inputting all my information correctly. When I contact Cardholder services, there is no option to get support for this issue.

Because of this, I can't use the gift card on many websites.

I have several hundred dollars’ worth of Visa Gift Cards issued by Sunrise Banks NA (distributed and services by Blackhawk Network California, Inc.). In order to use the Gift Cards for online purchases, you need to register them on GiftCardMall.com so they can be associated with a name, address, and phone number. Sadly, I'm unable to register any I've received due to website issues and support challenges. I've been at this for 2 days to no avail.

Issue and challenges:

1. Every attempt to register a card on GiftCardMall.com has the following error when submitting the card registration form: "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card."

2. Their automated phone system doesn’t provide a way to resolve this in their phone system, says to register the card at GiftcardMall.com, and there isn't any option to speak with someone. All phone options lead to a dead-end.

3. Both contact forms on their www.giftcardmall.com website are broken.

I was able to find an email address ([protected]@bhnetwork.com) in their Terms of Use (https://www.giftcardmall.com/terms-of-use).

I've emailed them and if I'm not able to resolve this quickly the next step is to file a complaint with the Commissioner of Financial Regulation for the State of Maryland against Blackhawk Network, Inc. at:

Office of the Commissioner of Financial Regulation

500 N Calvert Street, Suite 402

Baltimore, Maryland 21202

Telephone: [protected]

Bought visa gift calls. $600.00 in cash to make car payment. Tried to use and was told I could only purchase in store merchandise. I want a refund.

I bought a $20 google play gift card on 1/21/2022 from them and received the refund situation, I've seen this giftcardmall has been here for a while. so why is it still up if its scamming people like me. either I get my money back, gift card, Or Ill have to resort to legal issues. Like come on. this should be allowed at all. I'm not the only person who has been treated like this. I want help and now, or at least comfirmination I will get my card or refund in full price for what I payed for

I am attempting to use my prepaid visa for an online purchase when I found out the card needs to be registered. I went to their website to attempt to register the card and a red dialogue box popped up saying that it couldnt be completed at this time and if it continued happening to call the toll free number. After contacting the toll free number I was directed through until I got to the part to register my card. When I made the selection for registering my card the voice prompt proceeded to just describe the information from the webpage back to me and then asked me to go to the webpage to finish it which isnt working. Will never buy a visa prepaid ever again had no issues with my american express gift card so I will continue to use those.

I bought this gift card from giftcardmall for my son. He cannot activated or check balance, it shows error. It seems like this is a scam.

I just spent multiple emails dealing with a scam with this company. I ended up contacting my state's Attorney General (highly recommend you do this to get any resolution to your claim as they carry enough weight to make them do the right thing). I bought $200 gift card to TJMaxx for a Christmas present this past year (2020). When my daughter went to redeem it at the local store, they said it had already been used although the PIN had not been scratched off yet. Since I have a friend who is the CEO of another gift card company, I contacted him to verify how things worked in this business. He said that card numbers + PINS are kept in a data base and there is the very likelihood that someone hacked their system and redeemed them (most probably online since all they had were digits, not the physical card). Giftcardmall.com is just a card-fulfilling website owned by BLACKHAWK NETWORK. This is the company you need to contact to get a resolution. Michael Day, Legal General Counsel, begrudgingly agreed to refund my money in communication with my state's AG's office. The nimwhits at GCM.com were still sending back "sorry, final sale, kiss off" emails. BOTTOMLINE: there is some sort of internal fraud going on there that no one seems to care about until you get someone bigger and badder than them involved. They will try to wear you down with their "deny the claim" messages. Google your state's attorney general to find the contact info to email them. I guarantee that they will help you. PS: Blackhawk is owned by the Private Equity firm, Silver Lake. PE firms HATE bad PR. I would call their NY office to voice your concerns. [protected].

From 2 "gift cards" from December and another at the end of January they stole the remaining balance. One they stole $ 99.99 from $ 100 and left 1 cent. The other the remaining $ 50. What a business and scam artists these folks are!
Their website will not allow us to check the balances and one has to make phone calls each of which takes half hour to 45 minutes. Some Russian sounding people answer the call and they you use every excuse not to answer your questions. They are worried about "security". They are thieves and they are playing people. Safeway and vons carry their cards.
Terrible business and horrible service. Haven't seen a dime refunded yet. $ 150 in total stolen. Beware of their scam. Tell your family and friends. Read reviews online. I have contacted the BBB and writing other reviews. The FTC is next week.

I purchased my $50 gift card about a week ago, and I've had problems with it. My first purchase of 18.95 left me at a balance of $9.11, and I'm missing a refund that was completed a few days ago. When I registered my gift card a few minutes ago, the balance showed as about $25 dollars, but the balance and transactions page states I only have $2.23. I mostly just want the money that's in my account to actually appear so I can use it without issues.

I got a refund from a merchant. They said take 10 days it was credideted from march4 im still wating not they tellin me another week they wont giv me my refund the merchant already release im pissed im goin take them to court .they dont care secon time they doin this to me bunch of scammers i want them shut down. Or pay for holsin people money i been told 7 difernt dates for gettin my money bk still havent gottin ot now another week bs

I ordered two 25.00 gift cards on November 12, 2018. I received them a week or so later. I placed them ina "safe" place in my home. I am leaving for the holidays and could not find them anywhere in my home. They were not stolen. Just lost in my home. I was honest in my explanation and asked for replacements. I was told if I didn't receive them, they would be replaced. But since I was truthful, they would not replace. I didn't ask for a refund, just replacement. They wouldn't let me speak to anyone over the immediate supervisor. Was told I would hear within 48 hrs. I am very angry as I have used this website often. I just want a replacement for Christmas this week.

I placed an order on 3/10/18 for 8 gift cards (over $120) to be delivered via email on 3/12/18 to my daughter for her birthday. There was NO indication in the order process that my order would or could be delayed or cancelled.

I rec'd an email 3/12/18 afternoon saying my order had been cancelled with no explanation of why. I did not see this email until early evening after my daughter told me she had not rec'd my gift.

I called customer service 3/12 to inquire why order had been cancelled. Was told their 2 step process for confirming order could not be completed. Said they tried to reach me by phone twice to confirm order. I rec'd one call 3/12 afternoon from 408-606-3470 that I was not able to answer and no voice mail was left. The rep said since they couldn't confirm the order, it was cancelled.

My daughter and I live in different states and I had just gotten out of the hospital, so ordering her Birthday gift online was something I felt good about. I was extremely upset and disappointed that my daughter's Birthday gifts did not get sent per my order. I was told that the complete order would have to be placed again and there was no guarantee it would be delivered by the end of the day. I asked:
Why was no voice mail left for me to follow up confirming my order?
Why wasn't an email sent saying a response was required to confirm order?
Why wasn't there any contact from the company BEFORE the date my order was supposed to be delivered?
Why isn't there any info on the web site that says the order will require a 2 step confirmation and if not done, the order would be cancelled? Had I known to anticipate contact from the company, I would have been on the lookout.

The customer service rep and the supervisor were verbally respectful and apologetic but said they could not offer any compensation for the company actions or my dissatisfied service. Their words of "don't worry, we won't charge you for the first order and all you have to do is place the order again" were not comforting or reassuring! I have never dealt with a company who did not offer some sort of incentive to keep the customer satisfied.

For the reps, they thought resubmitting my order was no big deal—easier said than done when you're recuperating from a cardiac procedure. Had I not been so tired and feeling poorly, I would have shopped elsewhere and not resubmitted the order with Gift Card Mall.

Because of this experience, I will not use Gift Card Mall again and I will tell others not to use them.

Never deal with this business.
They canceled my order without any reason. My attempts to find out why didn't bring any result. They themselves don't know why they canceled an ordinary order. Pigheaded customer support.
I'm sure they had a system error, but they will never confess. They better blame me for an invalid credit card (though it's perfectly fine), anything, but will never say it was their fault.
Nothing but disappointment.

Horrible service. They rejected my order twice. The second order # is [protected] but no one could give me a reason why. I have never had an order rejected and was terribly offended. I told the representative that I wouldn't hang up until someone explained the reason for the rejection, but all 3 levels of service could say was that "the system rejected the order and no one in the company could tell me why." The representative hung up on me. I can't believe they refused to tell me why my order was rejected.

I had a very bad experience with this company Gift Card Mall and had the same problem like many others. I placed my order for three gift cards and they charged my card. After my order was competed and they received the money they cancelled my order! They did not contact me or anything, they simply cancelled my order and stole my money. Gift Card Mall never replied to my messages and I have no idea how to get my money back and according to all the reviews there is no way to get a refund! Avoid like a plague!

I bought a gift card for a friend in canada the end of july. He gets the gift card and the "small print" says he cant use it in canada! Wtf? Of course they do not tell you that these cards are not for international use on the website or when you are ordering it!

I called for a refund, and its been a month now, and I still haven't gotten my money back!

They keep saying "its takes 15 days", "it takes 15 days"... Well, its been over 15 days and I have no refund!

Lazy, lethargic, and useless doesn't even begin to describe these people!
Just like the government, once they get your money, to hell with you!

Update 9/01/2016 —
I finally had to end up filing a complaint with the state attorney generals office for fraud and theft!
I finally got my refund after having to waste my time having to report them for theft and online fraud!

Do not buy from this scam company!

They sell online and they sell gift cards in stores as well! Make sure the kiosk you are getting a gift card from at a store is not gift card mall!

The parent company is blackhawknetwork.com
Do not buy anything from any of their subsidiaries!

If you want to read a lot of complaints against this company...
Https://www.Sitejabber.com/reviews/www.Giftcardmall.com#131?Utm_source=transactional%20email&utm_medium=email&utm_campaign=helpful%20vote%20notification&utm_content=text%3a%20see%20which%20review