Shop HQ
Reviews and Complaints

They know EXACTLY what they're doing, from bottom to top! Every time I called to. ask about my refund, they would 'check' after giving me the runaround, then inform me that it's being 'resolved and you should have your refund within 5-7 days, depending on the process of your bank'. I've call at least four times, now; but NOTHING has resolved! I keep getting withdrawls from my account?! As if that weren't bad enough, they have the item I returned, to boot! That platform came in a very distressed package, giving me the impression it had been returned before... Sooo, they have the item back and are taking my money, too! I need your help, PLEASE.

Horrible! I returned 3 items in August 2022, I am yet to get my refund money, it's October 7, 2022. I was told today that shophq does not cut a check. I was even accused of possible fraud. I was told to call Visa because the rep told me , How do I know you didn't pay your bill? That is fraud. I told this lady today it was a debit card and I went to my bank and they told me the refund was rejected because the original form of payment was closed, which was a debit card. I have even given them my new debit card info. 3 weeks ago I was told after 30 minutes of trying to get help that they were sending me a check and it would take 10 to 14 days to receive it. That check has never arrived. She told me that to get me off the line. Today, I was sent to another department and she saw that the refund was rejected and I will get a check around 7 days. I said are you telling me the truth because I was told that 3 weeks ago and I never got a check. This rep said customer service cannot cut a check but her department could. That was a return check for 2 watches. So I called customer service back and the last rep saw my new card and she refunded it my new debit card. I should see the money in my account in 24 hours. She was nice and polite. Why didn't they do this for the other 2 watches? This rep told me she could see that I was receiving a check for the other 2 watches. I just hope that what I was told today was the truth, so this nightmare would be over.. I will NEVER shop at Shophq again! Just bad business!

Deseves to have Zero Stars! This company refused to help me with my return and make this right for my elderly mom. I will never buy from them again! All the 300 dollars spent on hearing aids to help my mom to hear went to waste and no resolution. I sent the item back within time of return and It was returned back to me with a letter stating from them is supposedly didn't make the time limit. I now am out 300 dollars and a broken item. Use caution with Shop HQ when shopping.

They don’t deserve the one star. They have the WORST customer I’ve ever dealt with. They doubled charged me back in August for the same item and I have spent HOURS on the phone and emails and even sent copies of my credit card statement to no avail. All I get is they will escalate the issue and I should see a refund in 7-10 business days. It’s been 60 days!

DO NOT buy online from Christopher and Banks unless you are sure you will not have to return it. They received my return 5/16/22, as of today no refund ! I have called customer service over 10 times, was told it was a IT problem, they can take your money but not give it back ? I was basically told to " get in line and wait for my refund". Rating show be zero, not one.

Terrible customer service! I placed an order on June 13 and received it within a week. I returned all but 2 items on 6/22/22. On July 11, I was credited for one item and promptly charged the return shipping fee. I am still waiting for credit for the other 9 items. In July I was told that I had been credited the day before I called. Still no refund. I called again in early August and was told it hadn't been processed but it would be submitted that day. Still no credit. I called again and now was told that they had new software and it messed up thousands of orders and they are going thru each on individually and they probably just hadn't gotten to mine yet. No apology, pretty much deal with it that's the way it is! At one point I also emailed them and never got a response. I have been bought from Christopher and Banks for years and never had an issue. They really dont seem to care about the customers at all. They could at least put a statement on their website or even better answer emails. They have about $200 of my money that they have been sitting on for over 2 months. How do you credit one item and not the others when they are in the same box. Horrible!

I would like to leave "0" stars for Chrisopher and Banks. Christopher and Banks took $16.95 automatically out of my bank account for 6 months before I caught it. Yes, I should have kept better track. They say I signed up for automatic dedution for ShopHQ. I did NOT knowingly sign up for this. I didn't even know what it was until I checked into why it was being deducted. I would NEVER have signed up for an automatic deduction for anything like this. I feel scammed and totally taken advantage of. Christopher and Banks cannot find any of my records, past orders, or account numbers. I have no records either because I closed my account months ago. I have the deduction numbers from my bank, but they are not acceptable to C&B. SO they have $101.70 of my money and I have nothing.

This company is bad with returns. Claimed they didn't get my item back in time kept my item for 6 months and my item was paid for had to practically beg for my item to be returned and as of Sept 22 2022 I still have not recciveg my item poor service on returns .

I would leave ShopHQ a zero-star review if I could! On 4/20/2022 I ordered two items from ShopHQ totaling $280.12. I received the items but one of the items was used and didn't work. It was obvious at a first glance that this was a used item, there was even sweat and makeup all over the item! This was my first time ordering from ShopHQ and I was not impressed that they would try to sell me a used item as new. I immediately returned both items. I kept waiting for my refund and finally contacted customer service. About a month later I received a refund for one of the items. I called several times regarding the refund for the second item. Customer service repeatedly told me to wait for 3 to 5 business days for my refund to post to my account. The next time I called I was told they are dealing with a new system and this is happening with a lot of customers. The next time I called I was told their system shows they have already refunded the entire amount but since I don't see the refund on my credit card statement they will contact their IT department and give it 3 to 5 business days. It is now 7/19/2022 and I have still not received my refund! Two weeks ago I contacted my credit card company requesting a chargeback. I do not trust ShopHQ and would never do business with them again.

3 weeks ago my wife ordered two watches on her phone when she got the check out she could not pay for the watches so she got on my phone she ordered two watches on my phone again when she went to check out she could not we could not pay for them we call customer service a representative got online spoke to us and he ordered watch for us on FlexPay so he said well let me cancel this order and I'll order you the two watches on value pay I ended up getting seven watches I call back and cancel two watches I did not know I ordered seven watches or I have them watches come to me so when they got here I sent three watches back and my wife kept two watches so anyway the free watch I sent back and one box they charged me $11 for shipping and handling on each watch that came back to them and one box they took $131 out of my account $71 out of my account and now they're saying I still owe them $42 so I'm paying almost $300 for two watches that my wife has that are only $78 including tax apiece I love them Victor watches I wish somebody else sold in Victor watches besides HQ I have three watches that I'm totally love just 70 mm watches and I just love them I just I'm just not going to deal with HQ anymore my name is Papa Pete

I have repeatedly asked for resolution to my complaint of a defective product. The answer I get is, it is being reviewed, So I then asked for the manufacters address Stefano Oro in Italy. Again, unresponsive. This has been going on for almost a month. In the meantime he has been on their air selling his defective jewelry.

Horrible overall experience bad customer service, Will never ever purchase or recommend there company, SHOPHQ takes forever to respond, they don’t care, Blamed INVICTA watches for there errors, Very embarrassing your blaming the company whose watches your are selling and profiting from on TV … SHAMEFUL AND UNPROFESSIONAL! I spent close to $300 on a Beautiful invicta watch… BAD DECISION ON MY PART, The rep. On the phone thanked me for being a FIRST TIME CUSTOMER ( this means absolutely nothing to shophq) Rep said they would waive my $15.00 shipping/Handling charge FIRST ERROR was charged fee took almost (2) weeks just for them to respond back and finally credit me RIDICULOUS, Then was told because the amount I spent that evening I would be getting a gray or yellow (8) slot dive case absolutely free with my order…. Very happy until I finally received my order the watch was absolutely stunning but DIVE CASE WAS VERY DISAPPOINTING! It was an ugly red MARVEL dive case ? And was. Only a (3) slot case? What is this completely different than what promised also what was show printed in my invoice …. EXTREMELY DISAPPOINTED with wrong case… THIS WAS THE 2ND AND 3RD ERRORS BY SHOPHQ tried calling (2) hour wait times! UNACCEPTABLE SHOPHQ! Sent multiple request ( had at least 5 case numbers that took forever just to get any response took 8 days on one request! 8 Days WOW AMAZING THEY SHOULD BE EMBARRASSED HIE BADLY THEY HANDLED ALL MY REQUEST, I AM EXTREMELY PATIENT BUT THIS IS WAY TOO MUCH, SORRY THEY ARE A HORRIBLE COMPANY, Finally days later I was told to send the WATCH AND THE INCORRECT DIVE CASE BACK FOR A REPLACEMENT OR A REFUND…WHAT? WHY WOULD I RETURNT THE BEAUTIFUL WATCH ?I HAVE ABSOLUTELY NO ISSUE WITH THE WATCH? I WANT THE WATCH …ITS TBE WRONG DIVE CASE (WRONG COLOR WRONG STYLE AND WRONG NUMBER OF SLOTS) WHAT THIS IS YOUR “SOLUTION” ? RETURN EVERYTHING BACK? WHY WOULD I DO THAT? AND WAIT ANOTHER FEW WEEKS TO GET MY WATCH BACK AGAIN? RIDICULOUS!

I returned a shirt, and they received it on 6/2/22, and I am still waiting for them to give me back my money. I have emailed them multiple times, and I was originally told it was an IT error and would be fixed shortly. I have emailed them again and have not received a response. I am NEVER buying from them again. What a rip off. I will make sure to warn my friends and family not to waste their time or money on this company. It shouldn't be this difficult.

I purchased a pair of sunglasses that was to big and loose on my face so I returned it and realize that I did not get the full refund as stated under their return policy. I called and was informed they only return the full amount for defective items. This is false advertisement because it does not state this on the website. It says full return item for a full refund. I asked the customer service rep Ann to point out where on the website it states only full refund for defective items but she was unable to and was rude and unprofessional. I asked to speak to a supervisor and was informed that I supervisor would call back within 72 hours and when I read this back to her to make sure her heard clearly she then changed her story and said a supervisor will call back when the information is processed. Supervisors never calls back. Highly disappointed and dissatisfied.

Bad business I bought a rowing machine it had missing parts ,I called customer service for missing parts they had none to give. Initially first rep said they would replace it with new unit then called a second time to get update since I didn’t receive an email they then hid behind a 30day return policy that I knew nothing about and that I would have to send to warranty center ,I email them for parts they have none to replace or repair items and said that Shop Hq is responsible for packing & shipping their items for Medic Therapeutics.Point is its Shop Hq’s [censored] UP they should do what’s right ,I shouldn’t have to pay shipping and fees to send a perfectly fine frame when it’s missing 3 parts(2foot pedals and 1 shaft to secure pedals to frame) When all the warranty center is going to do is ship frame to Shop Hq to restock it with parts in their warehouse that should have been in my package to begin with and resell it to another fool.The right thing would have been for them to own their [censored] UP and replace the missing parts from a new unit.Mistakes happen I get that but for them to wash their hands of it is criminal they can steal money and give 90% of product in a box it’s [censored].Meanwhile they produce demo commercials hire con-men and women to make false claims to push products and take advantage of the elderly , nieve and delusional members of society.The only reason I bought the piece of [censored] is because my wife nagged me if she uses it without vital parts and injury’s her back who do I sue Shop Hq or the Warranty (shell )center that you can not find anything about on internet had to get emailed the address. I just hope Amazon puts them out business, they take advantage of customers. When there is simpler way resolve problems such as mine

I purchased 4 items in April 2022. Returned items on May 1. Severel calls (12) still no refund and here it is July. They keep giving me several different reasons the most is you will receive in 7-10 days. Computer transition and so on. Seriously this company needs to be investigated and meet their responsibilities of issuing refunds to their customers

Dear Madam/Sir: I emailed BBB on 5/22/20 regarding ShopHQ's (Eden Prairie, MN) lack of response in their customer service department after I was sent the wrong color jacket I ordered. After waiting on hold for 2 hours, there was no response for me to arrange pickup of the merchandise. On 5/26/20, I contacted the CEO's office and his assistant had someone in customer service contact me to arrange pickup and refund the shipping and merchandise costs. I am hoping you receive this email before you begin working on this complaint. Thank you for all the work you do on behalf of consumers. Marsha

I made an online order on 6/6/20 within 5 minutes of the order I contacted customer service because I noticed a typo on my shipping address.They refused to correct the address. I contacted them by online chat, phone call and email. I was not allowed to speak to a supervisor. A few minutes ago in 6/7/20 (over 24 hours later) I received email stating the order had shipped unfortunately to the wrong address. I will definitely not be paying for the items $112.74 that I charged on their store credit card. All they had to do was correct my typo. It is not as if I was asking to change the items in the order.

I returned item#189-148 on HQ's smart label at my local post office. I called Customer Service on 6/4, 6/5 each time holding on at least 1-2 hours to see where the returns package went. They said they did not know. I called again on 6/8 and after holding on for 1 hour, Pryia finally filed a Smart Label Claim for me since it must be lost. She said the Claims Dept will email me within 3-5 days. I did not hear from them. When I called the Claims Dept today, they said no one is there and the mailbox is full so I cannot even leave a message. I refuse to call Customer Service and hold on for 1 hour to ask where the package I returned is. I used their Smart Label. It went to Texas, and back to California and then to Nevada. If there is no one helping customers with returns, customer service, or claims, they should not be pushing sales. No one is working and yet they want to sell us stuff and not help us when we need help. They should either stop selling or help customers when they need help.

Took package to post office to send back. It was scanned on the 11th of June. Made several phone calls and was told different stories every time.First story it was scanned we show it return you should get your return in 3 to 5 business days. Called again we don't show it returned but it was scanned at the post office on the 11th of June we'll start an investigation and you should get some forms via email explaining what you did you should get a refund soon. June 27th called again don't know what happened we will start an investigation now. The have now taken (2) payments for an item I don't have now. Today July 7th they are still investigating it should all be cleared up soon! Yet they are still charging me for an item I don't have.

20 calls 9 hours on hold ordered pair sunglasses damaged Couldn't reach car so ordered 2CD pair email on credit hold call card issuer? Was their error system glitch per bank. Responded to email as such. After many calls I spoke to to rep and he sent from my out 4/24. Then later that day a 3rd pair sent. I have tried to speak with someone to negotiate a fair not for the 2CD pair no one will call. I was offered $20 credit or return and for my time at this point I have more $$ invested. Customer service sucks. I have almost perfect credit and I am a long time customer. Needless to say I may just close this account.

On 4/19/20 I placed an order, item #491-429 instant hand sanitizer gel 6 pack 12 oz each for $98.00 (plus tax & shipping) on shophq.com & I chose 6 value pay option. I got email confirmation of the order. On 4/29/20 I got another email from ShopHQ that item had shipped from Hodgkins, IL via UPS & would be delivered on 5/5/20. On 5/1/20 value pay #1 of 6 ($23.32) was billed to my CC. On 5/6/20 when package did not arrive I contacted UPS via email & phone. UPS customer service rep told me that sender had scanned shipping label but UPS never physically received package from shipper. I then called ShopHQ, the person I spoke to said they'd put a trace on package & I'd hear back from them either by phone or email within 2 or 3 days. Since that initial call more than 1 week ago I've tried to contact ShopHQ once via email (5/11) & multiple times by phone over a 3-day period. Each time I was on hold anywhere from 10 mins to 1hr13 mins. Each time I hung up in frustration. I even called the ShopHQ order line but the person who answered said she could not help me & I'd have to continue to try & reach customer service. I've not received any communication from ShopHQ. In my email to UPS I had asked them to track the package. UPS sent me an email on 5/13/20 stating that they checked the details of the shipment & their "system shows the shipper created a label on 4/29/20 but the system shows no indication that UPS physically received this package". My concern is that payment #2 is fast approaching & I don't want to continue paying for merchandise I did not receive. I understand with everything going on now things move a bit slow but this order was placed nearly 1 month ago. I've had no trouble at all receiving merchandise ordered on line from other e-retailers (Walmart, Amazon, HSN, QVC). At this point I'm so disgusted I want to CANCEL the order & get a FULL REFUND of the $23.32 ShopHQ has already charged me. Thank you for your help.

This was my FIRST and last experience with SHOPHQ. On May 8th, I used my bank debit card to order A Stefano Oro necklace on value pay plan. I was informed by sales rep, I'd get email confirmation shortly. Minutes go by ...I called to cancel transaction. My instincts told me something wasn't right. I right--the next sales rep, less than 5 minute after informed me ---there was no record of my transaction! This was a Friday, so I had to wait 5 business days for it to show up at my bank to stop this. It was deducted and lingering in my account as PENDING. I have been trying UNSUCCESSFULLY for two weeks to reach someone and been on hold for hours each day and ran out batteries on two cell phones. I called today and I am on hold now as I'm filing this. I checked with bank this morning...it is still pending and was RESUBMITTED May 16th. The only people answering phones at this company are sales reps who all direct me to --CUSTOMER service...an unresponsive line. I want this company to DELETE my acct and STOP resubmitting a product OI cancelled--and by the way NEVER RECEIVED!