ZestAds
Reviews and Complaints

Paid with Pay Pal for a purchase on June 8 2020. Just going through all my pay pal records and search out all the Rip Offs. Came up on this again. Filed a dispute once I received the item as it was not like what they displayed in the video and photos of the product. The images was of a back pack the a grown up, an adult human was wearing. something you could actually put items in. not a thin folder and some napkins.

What I received was a miniature version of what I believed to be buying. It was something a 4 or 5 year old could wear and it was proportionate to a small child's size.

I tried to contact Zest Ads and with no luck at all, I filed a dispute with Pay Pal.

they returned my money for a moment but then later with out notice, (as I save all emails and correspondence, receipts, etc.) they charged me back months later. I have no use for the item cause it is small for a child. I couldn't even wear it. it wont fit. what a joke.

Then I type Zest Ads Limited in a google search and all this comes up lots of people getting F'd over and PayPal lets this happen even after all the complaints WTF. pay pal was not this way year ago. But there is no way to check on some of the companies ripping us off. Its not just buyer beware cause there are some big advertising campaigns through Facebook, or YouTube and the videos on YouTube present a legitimate company in many cases. So where do we go now. I want my money back. didn't have a chance to send the misrepresented item back.

Still waiting for product, Have not received. I see other people are also filing the same complaint.

Hi my names bill Burnett I ordered the cellphone case and never received it can i just get my money back please my email is [protected]@gmail.com and I payed through paypal. I really wanted the case but now just my money back thats $19.90 I could use for something else if I knew I wouldn't get it i wouldn't of ordered the product so asap I can get the money back id appreciate it

I ordered a robotic vacuum and paid with my PayPal Credit Account from ZestAds Limited in the amount of $193.85, however, I never have received the item. I contacted them and the message I received was that COVID19 had affected international shipping. I expected that it would eventually come, however, I still have not received the item but the company received my payment.

File
Payment sent to ZestAds Limited
March 20, 2020 at 6:28:55 AM EDTTransaction ID: 3UC55469LT672202F
Payment Status: COMPLETEDShipping Status: SHIPPED
Payment Type: Mobile Payment
Gross amount
-$193.85 USD
Shipping address
Martha Kelsey
384 Kartes Drive
Rochester, NY [protected]
United States
Confirmed
Track your shipment
LN231074295CN
March 31, 2020 at 1:02:01 AM PDT
Sent by https://t.17track.net/en#nums=LN231074295CN
Order details Quantity Price Subtotal
[B2] NB-0341-BLACK-WHITE-02 LunaVac
1 $175.90 USD
$175.90 USD
VIP Customer - Prioritized Order
1 $17.95 USD
$17.95 USD
Purchase Total $193.85 USD
Your Payment
Purchase Total-$193.85 USD
Sales Tax$0.00 USD
Shipping Amount$0.00 USD
Handling Amount$0.00 USD
Insurance Amount$0.00 USD
Gross Amount-$193.85 USD
PayPal Fee$0.00 USD
Net Amount-$193.85 USD
Shipment details
Shipped
LN231074295CN
https://t.17track.net/en#nums=LN231074295CN
Contact info
ZestAds Limited
The receiver of this payment is Non-US - Verified
http://resolutionsupports.com/
[protected]@resolutionsupports.com
Funding details
Funding Source: -$193.85 USD - TXNBML

I purchase 2 pair insoles PayPal when check receipt 12 pair I e mail to cancel could not afford or want say processed I lodge dispute with PayPal they sent me their address to send back I did case was closed they not recieve try twice deliver Hong Kong then email seller say should sent address China I had it returned sent to China recieved 9th July signed for it was registered tracked I expect refund email seller say not return time limit been in contact several times they knew details now no refund time limit 45days also due to virus mail late can you help me value $552 AU know matter what I say no refund had 1st address been right to return would have had it they do have business Hong Kong

I paid $90.92 in May of 2020 for this item and I don't believe it ever got here! I have no way of verifying the item, when the order was processed, when it was shipped, where it was shipped to, etc.

This is very sloppy work. If there is no customer service or no other way to contact the company to get this type of needed information, we're out of luck! It's a lot of money to spend when I have to guess which item it was I purchased and why I didn't receive it.

Same as many of the other complaints.
Do not buy!
I got 3 without charger, batteries, or manufacturer's info.
Cheap knockoff.
No way will it melt plastic bag or start fire as shown in ad video!
Shipping took months, not days.
DO NOT BUY!

Purchased on Facebook. There was no option but to pay by pay pal. I spent over 214.00. Took 3 months to get them and a couple of weeks I tried to cancel And was told I couldn't cancel. Sent several emails about taking so long. I got as gifts. When my daughter received them she took one out and it just went around and didn't pick up nothing. Had it sent to Tennessee where my daughter lives. Sent several emails as to return them as didn't work. They had a list to do. That I had to return them. My daughter brought them to me. I mailed them to China cost me over $69.00 to ship them. Took a couple months and they wanted copy of tracking number. I sent it and told them wanted my refund. Then I get a message from pay pal that I can't get a refund cause took too long over 180 days. Well never was I told or anything written about a time limit. That's almost $300.00 I'm out and they have their junk back. Everything was done through pay pal. Why doesn't PayPal take care of their clients. We have to email them over and over and over. I am livid I'm 78 yrs old on fixed income.

I ordered my item im march, after many emails back and fro, am still waiting for my item in august. I was refused a refund or replacement. Apparently it was my fault as I didn't provide address. Total rubbish. Eventually paypal step in and I received a refund. Zestads are a total scam. Never ever use them. They shouldn't be allowed to advertise on social media.
Please be aware of zest ads.

Purchased two A/C Fan units from ZestAds on 06/06/2020 and thought I was protected since I saw the ad on YouTube and paid for items with PayPal. I was so wrong! After contacting them non stop for three months and being lied to I finally received my items. I was very excited upon getting them since the wait had been so long and it was very hot over here. I opened the packages and they were both poorly wrapped and boxes were severely damaged. I looked past this and still opened and tried to use but realized I had been scammed and received super cheap Chinese equipment that I honestly wouldn't even pay $5 for let alone $150! One of the items doesn't even turn on and is completely defective. The other turns on but doesn't work well or described AT ALL. barely puts out a little bit of warm air no matter what I try. This company is the biggest scam I have ever seen and I urge all to stay away. I contacted them many times and sent them pictures and evidence of exactly what they want but they are denying me and ignoring me and sending me in circles. PayPal has also not been much of a help. BE WARE!

I also purchased this piece of junk Lunavac! I tried sending it back and it cost me $43.00 only to have it refused and returned to me 4 months later! I emailed disputes and they emailed back and forth with me and asked for pictures and a short video of it not working. I sent the pictures and the video of it not moving on the carpeting and they sent a video back showing how to make it work and said it will only work on smooth surfaces. I told them that was false advertising because the ad had said bare floors and carpeting. I am requesting a refund for the purchase price of $105.90 but would also like to get the $43.00 that I spent to ship it back only for them to refuse it. I originally purchased this through PayPal on March 2, 2020. I have attached the receipt and the video of it not working. The PayPal transaction ID is 1UV9682785314263A Anne Hoffmann [protected]@gmail.com

6-26-2020 I purchased an HD camera from ZestAds on 6-26-2020 and spent 2 weeks trying to get it to work. This chinese product has very poorly written english instructions which were Very difficult to understand even for an Electrical Engineer which is my profession, I understand how to use oscilloscopes, spectrum analysers, and can program various Automated Test Equipment (ATE), the point being I know how to use very complicated electronics so figuring out a camera is easy even without instructions.

Seller info
ZestAds Limited
http://resolutionsupports.com/
disputes@resolutionsupports.com
Purchase details
DISC [B1] Hawkeye Mini Cam (BLACK)
$29.95
Shipping
$5.95
Total
$35.90

7-18-2020 When I reported the item was not functioning, ZestAds required PROOF that their camera does not work before they would grant me a refund.

7-19-2020 Here is their response -
From: Resolution Support
To: Michael Slack
Sent: Sun, Jul 19, 2020 9:11 pm
Subject: Re: Request refund item dead on arrival 0LS53268R61270605

"Thank you for your patience and taking the time to communicate to us why our product did not meet your expectation. Referring to your feedback on the item you purchased, we will evaluate this further for better customer's experience. Therefore, we will need some information as evidence from you:
1. A photo of the package with clear tracking number and other details.
2. A photo of the defective/ not working/ wrong/ incomplete item (front and back)
3. A short video of the defective/ not working/ wrong/ incomplete item.
For further inquiries/assistance on your recent purchased, please contact the online store customer support at support@focusessence.com
​Regards,
Yati
Resolution Supports"

I was shocked at how completely ridiculous and unreasonable their demands for proof of a faulty product are. After much time and effort preparing a video small enough that my email service provider would allow to send (25mB) I met their demands for proof of faulty product & provided all the items they "requested" and after over a month I still I have not received a refund.

7-18-2020 Here is what I sent to them-
I spent a lot of my time and energy to get your video.
The attached video shows the camera DOES NOT FUNCTION AS ADVERTISED.
1) NO VIDEO IS RECORDED, no 1080p & no 720p.
2) Since no video is recorded in any mode, the camera does not operate in motion detection.
3) NO STILL IMAGES ARE RECORDED.
4) The USB video cable does not display any signal what so ever coming from the mini camera.
The micro SD video card I used was brand new and stores other video files without issue.

8-10-2020 ZestAds responded with-
Kindly be informed that the camera does not have motion sensor as it does not have CCTV function.
Hope this clarifies.
Regards,
Maena

See attached photo's of the manual & the box it arrived in mentioning the "Motion Detection" feature.

I still have not received a refund nor an acknowledgement of receipt of all the files I sent per their "request" (lets face it that really a demand) as of 8-21-2020.

The item does not fill the expectations, guality is unsufficient for my purpose.

The website used to order the product was faulty and to my disapproval 3 orders of the same product was placed. After several months of not receiving anything, I emailed them to inquire about the product a week later I received them. I tried to obtain a return authorization to send the other two back but was denied authorization. I am now in communication with paypal.
Please let me know what actions I can take for resolution into this matter.
Thanks
Gwen

Transaction ID : 42606244WV325663F

We purchased goods from ZESTADS in December 2019 : $403.60 AUD
Via PayPal and returned them... we were promised a refund.. it is now 8 months later and we're still chasing.

They initially stalled : asking for reasons why?, requested a video showing the problem, photos of the original packaging.. oh boy

It took many emails and contact with multiple different people each time.
to receive return instructions, we were finally able to return the goods
> Australia Post tracking LL899657857CN confirmed received.

We followed up again over many weeks, same routine, with the multiple different people each time, and endless form replies

Finally we were promised : a refund would be deposited in our bank account. [ be patient.. it may take a few days they said! ]

We are still chasing... incidentally PayPal were absolutely no help..
Mountains of form letter.. same requests over and over

a) we can't find you in our records
b) please supply copy of the invoice
c) please forward tracking number
d) Contact PayPal?

Best of All... sorry we cant we can't help you! your request is beyond our time limit

So there's the sorry saga... we'll keep chasing till we get it
BEWARE Zest-Ads :

I purchased an iPhone Sparten charging cord on June 24, 2020 from Zest Ads through PayPal Shoponline, order number [protected] in the amount of $17.90. Transaction number 5UT90317UM119562F. The tip of the devise broke off the cord and cannot be reinserted. Therefore, power will no longer go from the cord into the phone. Please refund the $17.90. See photo of the broken parts.

You are such liars! You are scammers! You should be ashamed of yourselves! You are [censored]! I hope you get taken down and your families ruined! so you want more feedback here it is I am so sick of seeing all the fraudulent activity out there by you and every other name that you run under, I hope you are shot I hope your family is arrested I hope your country gets blown up

I purchased a lunavac for $105.90. It didn't work at all as described! I got hung up on my carpet that was only ¼ inch high... It doesn't perform and pick up dirt as described and it's not quiet! All the proper described functions are false. I'd like a refund!
I have an roomba that works but makes a lot of noise. I expected this lunavac to be better! It's not. It took almost two months to receive, which was an issue but that it doesn't even work properly is double disappointing!

I ordered this product on 5/5/20 using PayPal as my form on payment. It took until July for me to receive it. I cannot use this product because it has a 220 volt Australian adaptor. You cannot buy an adaptor for this dryer for use in the USA. I contacted PayPal and they said I could not get a refund because I received the product. Yes, I did however they would not acknowledge that I could not use it. I am requesting a refund of $34.93 to my PayPal account. If someone can please contact me so that I can finally get this matter resolved.
Thank you in advance for your cooperation in this matter.
Sincerely,
Diane Hein
[protected]@gmail.com
[protected]

I ordered and received 6 flashlights. 5 were fine. 1 defective (missing spring in battery compartment). I have sent numerous emails to their support email. After more than a month, they finally responded to my initial email. They required I send a photo of the defective product, a photo of the packaging with tracking info and a short video of the defective product. I sent a photo of the battery compartment missing the spring, I sent a photo from PayPal records with all tracking information (I did not save the packaging after more than a month), I sent them a video showing exactly the same as the photo. All I keep getting back are emails saying they have no evidence to resolve my dispute. DO NOT BUY anything from ZestAds. DO NOT BUY anything made in China.