Farfetch
Reviews and Complaints

Do not buy on Farfech if you dont want to hussle for many months. I orderd a swarovski bangle for 207.50 euros but they sent me an empty box! I reached out their CSR and told me they cant process my refund. Fraud! Scammer! Told them I filed a claim in Paypal then they answered me not to do hilarious things like filing claims. Oh common Im not stupid as you are Farfetch gang fraud.

Worst customer service ever experienced! They do not deliver parcels and use « fake proofs » fake signatures to get away with it! I have order a pair of boots with them that I never received and they don’t investigate my case neither help me get back. After researching online as I will sue them I have realised there is thousands of reviews like this! STAY AWAY FROM THEM!

As I delve into the realm of Farfetch, I uncover a tapestry woven with diverse threads of customer experiences. Some sing praises of swift deliveries and exquisite products, while others lament over sizing woes and customer service mishaps. It's a world where the allure of luxury meets the harsh realities of online shopping. Farfetch, like a multifaceted gem, shines bright with its vast array of designer offerings, yet bears the scars of discontent etched by lost packages and sizing discrepancies. As you navigate this digital marketplace, tread with caution, for amidst the glitz and glamour lie shadows of uncertainty. Let your journey through Farfetch be guided not just by the allure of luxury, but by the wisdom gleaned from the varied tales of those who have ventured before you.

This site is my go-to destination for designer shopping. Why?
The products have consistently been authentic (unlike Amazon)
The products are pristine (not damaged or clearly used returns such as with Gilt)
The availability claimed is authentic (unlike the bait and switch tactics of the Outnet which frequently does not have advertised items in stock)
The selection is massive (unlike Moda Operandi)
The sales and specials are authentic (not a tease with worthwhile products excluded as in Gilt and the Outnet)
Far better website than department stores such as Neiman Marcus (Far more streamlined categorization of products, accurate descriptions, excellent pictures, clarity, simple to use)
Comprehensive selection with a wide range of items on sale (unlike many of the free standing flagships such as Saint Laurent in Chicago)
No sales pressure of in-store purchases
Reliable, quick delivery
Easy returns with no gimmicks
No hidden/added costs (Includes customs cost etc)
Helpful "you may also like" suggestions
And so much more...

Wow I am impressed with the quality of the service. I had a delivery from Australia in between Christmas and New Years Eve when we had a lot of snow in England and most of the motorways were blocked for hours. You guys managed in 3 days to get the parcel from Australia to Hong Kong and then to me through snow during a period when not all business are open. Thank you and well done! I really appreciate your professionalism.

The website is easy to use in terms of functionality. The only downside I see is the speed it loads the items, menus etc. I used it from my tablet, don't know how quick that would be on a laptop or desktop.

Its easy to view your shopping cart, there is a move to wish list button which moves items from your shopping cart to the wish list in case you want to buy an item later on a different occasion. Really easy to create an account. Also liked the fact you can pay with PayPal and you don't have to put in your address and card details.

Overall really happy with the experience and especially with delivery. Thank you!

Please translate from german to english:)
Hallo zusammen,
Ich hatte 3 Produkte bei Farfetch bestellt. Das erste Produkt kam in der falschen Gr?e an (Offwhite Handyh?lle sollte in IPhone XS Gr?e geliefert werden, kam aber in IPhone XR Gr?e), ich hatte den Support angerufen und gefragt was ich tun kann, blablabla, ist angeblich ein ?bersetzungsfehler auf der Webseite gewesen! Habe das Geld zur?ck bekommen und einen kostenlosen Expressversand. Das zweite Produkt war ebenfalls eine Handyh?lle (von Kenzo) diese kam in der falschen Gr?e UND in der falschen Farbe. (Support angerufen und blablabla, zur?cksenden, Geld zur?ck und einen kostenlosen Expressversand, der mir nichts bringt da ich dort nicht wieder bestellen werde. Sonst gibt es keine Entsch?digung. Beide Pakete wurden kostenlos von DHL ohne Probleme wieder abgeholt. Dazu kommt dass ich bei Corporate Benefits einen Rabattcode bekommen hatte (15%) und bei der Bestellung angegeben hatte und dieser NICHT ber?cksichtigt wurde. D. h. Ich musste den vollen Preis zahlen! (Hatte auch den Support angeschrieben via Mail, erst haben sie den Code best?tigt blablabla, dann nach 3 Mails zur Erkl?rung was ich von denen wollte, da der Support ziemlich unf?hig ist wurde mir mitgeteilt dass der Code nicht nachtr?glich verrechnet werden kann.
Also ich finde es eine Frechheit dass von 3 bestellten Produkten 2 Produkte in falscher Ausf?hrung ankommen! (Fehlerquote von 66%!), dazu der Fakt dass ich dem Shop mehrere 100 Euro zahle und dann solch eine Erfahrung machen muss.
Support war stets h?flich, das ist aber auch das einzig positive.
(Bin mir nicht sicher ob das ganze am Coronavirus liegen kann da die Produkte direkt aus Italien kamen.)
Gr?e
Felix

I have no idea where all of the negative comments came from and am certainly glad that I paid no attention to any of them. I purchased a pair of Lanvin shoes recently and actually did it by phone due to some questions I had regarding some of the negative reviews I found on this site. I found the customer service rep charming! She answered all of my questions gave me assurance of the worry I had being authentic as a no problem return policy if I had any issues. I got my shoes at 50% off what our local Neiman Marcus was selling them for, yet I had found them on sale on-line but was having difficulties with my size and Farfetch was the first that I came across in my size and at decent price. I had hardly a wait on the phone which I must say many companies, you can't even reach by phone. I am extremely pleased with my order probably the best choice I could have made as a new customer and am in the process of ordering a few other pairs of shoes. Actually I am going to look at all of their items now that I have my order in hand and know that they are the real thing. I am stumped at all of the negative reviews and I promise, I have no connections with this company; it was my first but not last purchase. They wrapped the authentic box in beautiful paper with ribbon, included a very cool card with description and even gave me a very nice designer bag with the purchase. My shoe bag was included in the box and I cannot brag enough. It is really a shame that so many people have made comments which I found contradictory to my experience. You are missing out on some good deals. I did find others that are quite pleased with the service and company too and have already started tweeting to friends about my experience. I am glad that I went with my gut and continued with this purchase and I saved quite a bit of money. Note: the product was shipped from Portugal to the US and I was only charged $10 - DHL kept me informed from the day of shipment and the whole transaction didn't even take a week upon delivery. Nordstrom's can't get me items that fast locally through the USA, CREDIT is well deserved for Farfetch and everyone needs to read this. I highly recommend and will gladly discuss with anyone that questions my words. Sincerely, the D in DC.

I'm writing this review to help out other peeps like me who might be worried about returning stuff to Farfetch. I was a bit nervous after I ordered two Zanellato bags, knowing I'd only keep one, and then I saw all these angry comments from other customers about how hard it was to return stuff. But it turned out okay for me, even though the process wasn't totally easy. Here's what happened. My bags came from Italy to the US in two days, from two different stores. They were packed up real nice (except for one bag that was squished in a tight box, but that's no biggie), and they were both in perfect condition, with their dustbags and everything. Once I decided which bag to keep, I set up the return on the Farfetch website. The DHL guy came to pick up the bag on time, and off it went. But here's the thing: the Farfetch website didn't update the progress of my return for a few days after the DHL guy picked it up. It just said "in progress," but not even "collected." That was kinda worrying, but I checked the DHL tracking and saw that the bag was moving along, and after two days it got delivered okay. Here's something Farfetch doesn't tell you: the return process has two steps. First, the customer sends the package to a sorting place in the UK, and then Farfetch sends it from the UK warehouse to wherever it needs to go. The only problem is that the customer doesn't get a tracking number for the second part of the journey. So I emailed customer service after my bag got to the UK, because the website didn't show any updates about my return. But they got back to me within a day, and they said my return had made it to the UK warehouse, then got sent back to Italy, and finally got back to the original store. The customer service person explained about the two-step process. A few hours later, I got emails from Farfetch confirming my return and my refund. So, all in all, my return got picked up on 1/17 and I got the confirmation email on 1/21. The system works okay, but it could be better about keeping the customer in the loop. Customer service was good, though, and I feel better about ordering from Farfetch again. Hope this helps someone else out there!

Hey guys, it's me, Qi. I wanted to share my experience with Farfetch, and let me tell you, it was not a good one. I've been a loyal customer of many online shopping websites, including Net-a-porter and Mytheresa, but this experience with Farfetch has left me disappointed and angry.

I've placed over 20 orders on Farfetch, but this time, I'm afraid I won't be returning. Despite their good prices on some items, I was shocked and angry by what they did to me.

So, I'm writing this review to remind everyone, whether you've shopped on Farfetch or not, that if you receive a poor quality or damaged item, take photos of the details as evidence. This is important in case they receive your returns and blame the damage on you. Unfortunately, this is exactly what happened to me.

I bought a Lavin jacket on Farfetch that was on sale for a great price compared to its original price. The style of the jacket was just my favorite, so I placed an order for it. However, things started to go downhill from there.

When I received the jacket, I tried it on once and realized that the straps were already damaged and had slipped and dropped. Additionally, the jacket didn't fit me properly, so I decided to return it. I ticked the return reason as a fitting problem, not poor quality, because I trusted Farfetch to not blame the damage on me since it was already damaged before I received it.

But to my surprise, after two weeks, they emailed me saying they couldn't accept the return because it had been used and was in different conditions compared to its original state. I asked them to send me pictures of the usage, and they sent me three pictures.

The first picture was of the damaged straps, which I had already mentioned. The second picture was of the inside label, which was unstitched. I didn't even look at the label when I received it, let alone touch it. The jacket was in my possession for less than 24 hours, and after I tried it on, I put it on my couch and didn't touch it again until I took it to the DHL center to return it. How could I have damaged the label in that short amount of time?

The third picture was of some drapes on the jacket. This was even more ridiculous. I'm not a professional folder, and I tried my best to fold the jacket like I received it. Who can guarantee that there will be no drapes after a long delivery time?

Farfetch hasn't replied to my email, and they haven't provided any reasonable evidence or explanation for their decision. They're forcing me to accept this poor quality jacket without a fair explanation. Now, I regret not taking photos to record the evidence and not letting them blame the faults on me.

Overall, I don't think I'll ever accept a shopping experience and service like this. It's just not fair. Does anyone have any good ideas on how to deal with this situation? Thank you.

I gotta say, Farfetch is a bit of a rip-off. I mean, I know I should have done my research before buying from them, but come on! They charge two to three times the amount you'd pay for the same thing at Bergdorf Goodman or Selfridges. It's ridiculous.

I don't usually leave reviews, but I had to say something about my experience with Farfetch. My son found this Jil Sander jacket he'd been looking for, and we agreed to split the cost. It was listed for $2,500 on their site, which is a lot of money, but he had some savings from a summer job and we used a 20% discount coupon.

When the jacket arrived, it was soiled and had wear marks. It was obviously a display item or something. I wanted to return it, but my son decided to keep it since it was the last one in his size. Then, two months later, he found the same exact jacket at Century 21 for $499 plus a 25% discount! And to top it off, it was from a previous season.

I have to wonder, does Farfetch get their items from outlets and then list them as brand new on their site? Is that even legal? I need a clear answer, Farfetch.

Overall, I wouldn't recommend buying from Farfetch unless you want to pay way more than you should. Do your research and shop around before making a purchase.

I recently had an experience with Farfetch that left me feeling frustrated and disappointed. I ordered a pair of shoes for my wedding in early July, and then ordered the same pair in a different size a few days later to ensure I had the right fit. When I received both pairs, I realized that the color didn't match my dress, so I prepared the boxes for return and went to my account to print out the pre-paid labels. However, only one order showed up on my account, so I had to email Farfetch for the other label.

I dropped both packages off at UPS within the 5-day return window, but two weeks passed with no word from Farfetch about my refunds. When I reached out to their customer service, I was told that the boutique where I had returned the shoes was unresponsive. I opened a dispute on PayPal, which is what I used to pay for the shoes, and received communication from Farfetch confirming that the boutique had received the returns and that my refunds were being processed. However, they told me that I would have to close my PayPal dispute before they would refund my money back to my account.

I was hesitant to do so, as the PayPal dispute page advises against closing a dispute until the issue is resolved and the refunded money is back in one's account. I emailed the Farfetch representative to ask why they were asking me to give up my last resort remedy before giving me my money back. I felt like I was assuming all the risk, as they had my money and I had paid with my bank account via PayPal, cutting off any other remedies. I was nervous that my money wouldn't be refunded at all.

Although I had ordered from Farfetch previously with no issues, this return/refund process was the most ridiculous I've ever experienced. I hope it all gets resolved, but the fact that Farfetch wanted me to cancel the PayPal dispute prior to issuing a refund leaves a sour taste in my mouth and is a real red flag about potential shady business. I would caution others to be careful when ordering from Farfetch.

Farfetch is a great online retailer that I highly recommend. I have had nothing but positive experiences with them and I want to share my thoughts to help clear up some of the negative reviews that I have seen.

Their customer service is top-notch. I have submitted many inquiries through their email system and have always received prompt replies. While they don't have a telephone number, I prefer to communicate through email anyways. However, I can understand how some people may prefer to talk to a real person or want immediate service. My suggestion for Farfetch would be to implement an online chat system to address these concerns.

Their delivery service is fast and reliable. I live in the USA and all of my orders have arrived within 3-4 business days from Europe. This is much faster than some of the other online retailers I have ordered from within the USA. I know that if I place an order by the weekend, I will receive it by Thursday or Friday of the following week at the latest.

Their returns process is super easy. I love their new free collections return process. All you have to do is log onto your account on Farfetch, request a return, and print out all the necessary forms that are generated for you. The delivery courier will come to your house and pick up the package. You can track everything with DHL to be kept abreast of the status of your shipment.

I recently had to return a Prozena Schouler PS1 handbag, which was not a cheap return ($1500 USD). I was very anxious about the refund because of the large amount. I had concerns about the safety of my item because when I handed over the package to the DHL courier, the package was unsealed. The courier took it away unsealed so I was already nervous about the fact that I didn't physically seal it myself. Who knows what can happen once the courier took it away. The instructions from Farfetch said to keep the package unsealed until the courier arrived so I'm not sure if the courier was supposed to seal it in front of me or take it back to the shipping station and do it.

I sent an email to Farfetch expressing my concerns about the unsealed package. Customer Service responded within 10-15 minutes and said they would contact DHL about the unsealed package so I felt a little better. I logged onto DHL site to track my shipment about twice a day, very eager for the boutique to receive my package. It was shipped on a Monday from USA and was finally delivered to Italy on Friday. But I still had concerns whether or not my package was tampered with or if the handbag made it to the boutique ok.

I emailed Farfetch on Sunday evening (after hours) asking if they could check whether the boutique received my handbag ok. The following Monday morning, I received a response from Farfetch confirming the boutique received my handbag and will accept my return. I also received a second email stating that my refund has been processed. So within one business day of the boutique receiving my handbag, they processed my refund.

This return has been a bit stressful (just because of the dollar amount at stake) but Farfetch Customer Service has helped me see it through. They confirmed that I would not get refunded for the original shipping cost, but there were no other fees. I will post an update once my refunded amount is posted on my credit card. Thanks Farfetch for the Fabulous Service!

I gotta say, I'm pretty ticked off about my experience with FARFETCH. I mean, if I had actually read the reviews before buying from them, I probably would have never even bothered. But no, I had to go and make the mistake of purchasing a Maison Michel straw hat from ATELIER New York through their website for my trip to Mexico. I even paid extra for express shipping so I could get it before I left. And what did I get? A big fat disappointment, that's what. The hat I received was nothing like what was advertised on the website. The ribbon was falling off and the metal 'M' logo that was supposed to be stitched onto it was nowhere to be found. I know my fashion, okay? I'm a design student and I buy luxury items all the time. So I know when something's not up to snuff.

Anyway, I immediately processed a return online and sent the item back to the retailer. But when I didn't receive any acknowledgement that my return had been received, I decided to contact FARFETCH directly. And let me tell you, that was a whole ordeal in and of itself. I was told they couldn't locate my return order and needed to investigate. I was promised a call or email with an update, but never received one. When I called back to follow up, I was put on hold for what felt like forever while they looked into it. And then, to top it all off, I was told that the boutique was refusing to accept my return and would be shipping the item back to me. What the heck?! I sent the item back in the exact same condition I received it in, which was not what was advertised on the website. And now I'm being told I'm out of luck?

I've since read other reviews from customers with similar issues, and it's clear that FARFETCH doesn't vet their boutiques very well. Retailers like ATELIER New York are using deceptive means to sell their products, and FARFETCH is protecting them instead of their customers. How is that fair? These boutiques can sell us items in conditions that aren't made clear on the website, and we have no way of fighting back. It's ridiculous. I'm on a mission now to make sure everyone knows about my experience, so they don't have to go through the same thing.

I bought a dress from Farfetch for $616.25 on March 15th, 2020. The package was marked as delivered by UPS on March 19th, but I never received it. I was at home the whole time due to the COVID-19 Stay-in-Shelter order. Farfetch shipped the package without requiring a signature, which I found concerning given the high value of the item.

I immediately contacted Farfetch by phone and followed up with emails after they told me to wait for their investigation with UPS. After a month of waiting, Farfetch told me they couldn't do anything because the tracking status showed the package was delivered. I felt helpless and frustrated that Farfetch wouldn't refund me for the lost package.

In early April, I disputed the charge with my bank and contacted UPS myself to find the lost package. After two weeks of investigation, UPS confirmed the package was lost and that they would be responsible for a merchandise credit and shipping cost to Farfetch as the sender.

I updated Farfetch with the news, but they told me their investigation had been closed and they couldn't reopen it unless I provided documentation from UPS. I went to UPS to ask for the documentation, but they couldn't provide it to me as a third party. I forwarded this information to Farfetch, but they still refused to help and declined my request to speak with their supervisors.

After two months of following up with Farfetch, they disconnected from the lost package incident and refused to investigate further. I am disappointed with their customer service and the way they treated a loyal client. If you plan to buy anything on Farfetch, be prepared for the possibility of losing your money for nothing. It's sad that they don't care about their clients, even when the client tries so hard to work with them.

I had a really bad experience with Farfetch. I was waiting for my order for over three weeks, and the customer service was not helpful at all. They kept blaming the boutique or DHL for the delay, but they didn't take any responsibility for the order. I was really disappointed with their service, and I wouldn't recommend them to anyone.

The worst part was that they didn't offer any compensation for the delay. I think that if a company fails to deliver on time, they should at least offer a discount or some other form of compensation. But Farfetch didn't do anything to make up for their mistake.

The customer service was also not very helpful. They kept sending me the same generic responses, and they didn't seem to care about my problem. I had to keep emailing them to get any updates on my order, and even then, they didn't have any useful information.

Overall, I would not recommend Farfetch. Their service was terrible, and they didn't take any responsibility for their mistake. If you're looking for a reliable online retailer, I would suggest looking elsewhere.

I recently had a frustrating experience with Farfetch. I ordered two items online, a blouse and a wallet, and returned them separately in December 2020. To request the return, I followed Farfetch's instructions and entered a return request via their website. Farfetch subsequently sent me "Free collection booking confirmation" emails, one for each item, informing me when DHL would arrive for pick up. The emails instructed me on how to package the return, which required attaching the Return Label and signed Returns Notice to the outside of the box and presenting the open package to the courier. No instruction was given that I should make a copy of any of the documents or obtain a receipt or any sort of evidence that the courier received the package. Farfetch contracted with DHL, not me.

I followed the packaging instructions Farfetch provided, and each item was picked up by DHL on the prescribed dates. I am rated by Farfetch as a "Platinum" client; their five tiers are: "Bronze, Silver, Gold, Platinum or Private Client" and these ratings are assigned based on the amount of spending by the client. I have been a customer of Farfetch for over 4 years, having made over 50 purchases. One single item itself had been purchased for over $2,000.

On or about February 1,2021, I contacted Farfetch about the status of the refunds for the two items since I had not been contacted by Farfetch regarding the item's returns, which were made over 45 days prior. On Feb 9,2021, Farfetch sent an email to me stating that the blouse had been received but that (translated from Simplified Chinese to English), "For another returned product wallet, the following return logistics information corresponding to this product has not been queried in the system at the time. EN DHL has been notified of this situation and investigated: the possibility of missing items is not ruled out."

Over a month passed with no information from Farfetch regarding the wallet. On or about 3/19/2021, I again contacted Farfetch about the wallet return and refund. In reaction to my inquiry, Farfetch informed me that the refund on the wallet would not happen. When I complained via email, Farfetch responded via email on 3/19/2021, asking me for the order number of the wallet. By now, after the previous emails and conversations, this obviously should already be aware to the Farfetch customer service system.

Nonetheless, I supplied the information, and on 3/22/2012, Farfetch sent an email stating that they cannot provide a refund because there are no records from DHL indicating that the item was picked up. Farfetch also stated, since DHL cannot find a record of the pickup, that they would need additional proof from me. However, according to Farfetch packaging instructions, no proof is required to be obtained by the person returning items. If Farfetch wants other proof, like signed receipts of pickup, they should have instructed either me or DHL to produce it at the time the courier picks up the package.

Farfetch also commented that the investigation period for the wallet had expired. I reminded them that if they meant that too much time had passed (expired) to continue this issue, then that was because they ignored my requests for over a month.

Another order for me was lost in transit by the courier. Eventually, Farfetch agreed that the order was never delivered because it was lost. Farfetch refunded the money to me. However, over a month later, on 3/25/21, Farfetch customer service informed me, "We're sorry we can't refund your order - SLR***. Unfortunately, your order is out of the investigation period. Our internal teams and the courier are unable to conduct the investigation due to the extent of time that has passed. We're therefore unable to issue the refund." But, as mentioned, the refund was already made over a month ago.

I believe that Farfetch should realize the flaw inherent in both their and DHL's system and reimburse me for the return I made in good faith. Another option, of course, is to settle this issue in small claims court.

I've been using FarFetch for quite some time now, since mid-2011 to be exact, and I've made several orders with them. Overall, my experience with them has been okay, but recently I had to deal with their returns and DHL service, and it was a complete mess.

Let me give you a timeline of what happened:

On February 11th, I placed an order with FarFetch, and it was shipped the next day. On February 17th, I requested a return within the five-day period, and it was confirmed and collected by DHL on the same day with the correct waybills attached. However, on February 19th, I received the item back from DHL by mistake.

I immediately contacted FarFetch support on February 20th, and they told me to reset the collection date or use the attached label and drop it off at my local DHL location. I asked them why the item was sent back and when I would receive my refund, but they were unsure and asked me for the invoice number from me to the store so they could track what happened with the package.

On February 25th, the return label was refreshed and worked, and I received a £10 credit on my account for some reason. On March 5th, I asked FarFetch to arrange a return to a DHL office as I couldn't be at home that week, and they said they would look into it.

However, on March 7th, FarFetch informed me that I was outside the five-day rule for getting a refund, which wasn't true, and I disputed it. They made a new return request, and I disputed the refund as it was DHL and FarFetch's mistake.

On March 8th, FarFetch informed me that it was probably my fault for not attaching the correct labels, but they couldn't confirm it. On March 11th, I took the package with the correct waybill to a DHL Service Point office, and it was accepted. However, on March 18th, DHL sent the package back to me again, and I contacted FarFetch again.

On April 4th, FarFetch informed me that they had no luck contacting DHL, and on April 12th, they informed me that they would only be able to issue a store credit, not a refund. I informed them that I wouldn't accept a store credit as the fault was with FarFetch and DHL's service, not mine.

On April 16th, I received an email saying that FarFetch had received my return request, which I didn't request, and I was informed of a free collection booking, which I didn't agree to as I was away on holiday. FarFetch support contacted me to tell me that the collection would be today or tomorrow, but they couldn't do it after that. I informed them that I was on holiday and couldn't be at home for collection, and I asked them to escalate the issue around store credit vs. refund.

On April 17th, FarFetch informed me that they would only be able to issue a store credit and that they would accept my late return. I asked them to confirm if they wouldn't accept the return at all, and they confirmed yes. On April 18th, I sought legal advice.

After all this, FarFetch finally gave me a refund and allowed me to return the item. It was a long and needlessly agonizing situation, and I'm glad it's over. However, it's a shame as they have some great items on the shop, and I was a very loyal and active customer.

I order 2 items from them; Diesel handbag and sunglasses and Prada sunglasses. I received only handbag and a sunglasses box. The sunglasses was missing. I contacted them and this is what they said.

Sorry - we can't refund order RVR9JJ (DIG157128425)

Our investigation into your missing item has confirmed that our partner boutique did include the piece in the package sent to you. We also checked with the courier, who advised that the respective package was not tampered with before or during delivery.

I swear I don’t receive any sunglasses. I only have just an empty box.

I called Farfetch ahead of placing an order that would go beyond their regular return policy. It was my partner's birthday and the gift date would be past 14 days of delivery. I was assured it wouldn't be an issue and an exception would be made in case I had to return anything. It's now time to return an item and Farfetch won't honor their promise. I keep getting the same response over and over again from their customer service team, without any actual resolution. We've order from them enough in our household. Likely our last order after this episode.

Yesterday, I received a message about withdrawal 3961 euro from my account by farfetch with no 2nd factor authentication, without buying or visiting their site, and even didn't register my card information on the site.

I stopped online transactions on the card immediately, then there were 2 other attemps to make other transactions with more than 2029 euros but was failed this time.

The transaction was so late that I can't contactthe police to take an action. My card provider can't help as the money still reserved.

This site is scam and shall be reported and stopped from online transactions.

Purchased an evening gown from Farfetch (2,000$) and returned it the same day after not liking the fit from the back. Completely different of how it looked online. I’ve been waiting for a month for my refund. With the excuse that the dress had a thread. Which is a total lie. I packed it myself in an impeccable manner. They continue to say it’s the boutique’s partners fault. So up till today no money and can’t buy another evening gown for my nieces wedding.

I have an incident on 3rd of August, I ordered a package with leather trousers, leather skirt and shirt as a gift for my mother. When the package has been delivered it was in small box 1kg weight. When I opened the box there were no trousers, costed 390 EUR. When I wrote a complain they assured me that the situation will be resolved. As I was short in time for a present I bought one more these trousers, same size, same colour on 9th of August. This package arrived and was 1kg… after I wrote to Farfetch they said that they delivered trousers and will not reimburse me for missing one, as according to the weight all is ok, they didn’t count that one only trousers weighted 1kg, so if the trousers were available in the initial shipment it would be 2kg… the second shipment is only available via DPD courier website as confirmed delivery, when I open Farfetch website my orders, I only see initial purchase. But money from my account they took two times. They robbed me of 390 EUR…

Lately, I've ordered 2 times from FarFetch from AmiParis. I bought 2 T-shirts each time, and both orders were only one T-shirt in the parcel. The first order was refunded since the staff asked me for proof of the order, I gave them the invoice from AmiParis showing only one item was in the parcel.

But for the second order, the staff did not ask me for any proof, just said they will start an investigation. After 4 weeks, I got an email saying they could not refund because they asked the staff from AmiParis, and they confirmed they did put 2 T-shirts in the parcel. I found this ridiculous, then I replied and gave them the invoice (again like the first order), also I asked them to start another investigation. But after a few days, they just reply saying they cannot refund my order because AmiParis' staff confirmed. This is unacceptable to me, how could they just take their word instead of checking my invoice? Also, the very same thing happened 2 times, and they still refuse a refund. This is very poor service!

So I purchased a few items from Farfetch for a recent holiday. Unfortunately the items didn’t fit so I requested a return of each item. There was seperate labels in each box and Farfetch arranged a collection from DHL.

When DHL came to collect, the chap said he couldn’t scan one of the items as the label wasn’t correct. I contact Farfetch who provided another label.

As a result of moving home at the same time and DHL not returning to collect the item, I forgot to chase Farfetch. After 3 weeks I contacted them and asked why I hadn’t had. refund (unknowing I still had the item!). The item was actually showing as being collected off the original label which was incorrect. So I didn’t think to look for it as Farfetch said DHL would sort it.

Then having moved and opened up our boxes, I contact Farfetch and made them aware I still had the item, it had not been collected. It is brand new, unworn and I needed to return. I have today been told that they will not collect or refund as it is over the 14 day return period - is this a sick joke?! It is their own fault it wasn’t originally collected, the their couriers fault for showing the item had been collected which in turn stopped me from looking for it.

Few days ago I got email asking to fill cancellation form as shipper wants return sneakers without any explanation by the DHL, Farfetch or shipper never contacted. After I refuse filling cancellation form, I was told shipper doesn’t want to pay taxes, when it is written import duties and taxes included.

I had to pay 150$ for taxes, to avoid shoes sent back to Zanotti factory. Till now farfetch never contacted me and Zanotti customer service simply do not care as regardless of their factory being a shipper they asked me to deal with Farfetch and had zero customer support. Feel terrible about farfetch where I spent couple thousand dollar and Giuseppe Zanotti ignorance of any support.

I ordered 2 sets of 2 glasses and only received 1 set. Farfetch is taking their partners word that both items were in the box that was shipped, the fact remains they were not. When I opened the box only 1 set of 2 was included. I weighed the box with the items in I received in it after being told the case was closed and the weight on the shipping label does not match what I received. I believe their intent was to ship the whole order but at some point a mistake was made and I only received half. What’s frustrating is they are telling me I received the whole order but I did not.

My sister ordered me a pair of golden goose hi star sneakers in Dec 2022. I wore them once for an hour but they hurt my feet so I never wore them again. and they have been nicely and properly stored and 6 months later I take them out and the paint is pealing off on them and the “leather is coming off and looks weird. Then I searched the internet if they were maybe fake because real golden goose is genuine leather. And the toe box is supposed to look different if they are real. The shoes are literally falling apart and have not been worn, the quality is horrible and I do not understand why. They could be fake but even if they aren’t they are literally falling apart with no use. I want to have them inspected and or a replacement. I’m extremely upset. My sister owns 3 pairs and none of hers did this. I didn’t notice because I have not worn them. Or taken them out. They have been in the original form upon receiving.

Obviously, I feel very vulnerable in this situation. I have no idea what happened and who to blame. I don’t want to accuse anyone unnecessarily. I can only assume someone made a mistake because, let’s face it, a luxury tie doesn’t seem like a popular item to steal. What’s disappointing is that we put a lot of faith in these systems and hope they work, and assume that if something goes wrong we will be protected. We lose significant trust when: we do the right thing, something goes wrong and the customer is left with the blame and to fit the bill. It’s a terrible way to do business.

I bought a pair of Off-White sneakers that arrived in apparently good condition. I wore them for 1 hour and noticed the top of the right shoe was creasing. I contacted Farfetch immediately and was told it could take up to 45- days for the partner seller to reply.

I sent pics and waited patiently.

I’ve been told to go take the shoes for repair as the seller says this is from wear and tear, which is impossible. Just look at the shoes and you can see one is clearly damaged.

$570 later and 1 wear for 1 hour and I’m told to go get them repaired.

Buyer beware. Farfetch is a scam selling inferior and likely fake items. Once they get your money, they run. Do no shop here.

FarFetch delivered a damaged box with no contents inside when I ordered a designer bag. After investigating the problem, FarFetch said FEdEx verified the delivery and would not refund my money! Now I'm out $300+, and have no handbag. I've never had my complaint disregarded, or treated with such disdain.

So I'm taking to social media to let even know DONT DO BUSINESS WITH FARFETCH!

I have to say, my experience with Farfetch was absolutely terrible. I have never felt so frustrated and wronged by a retailer in my entire life. Let me tell you about my experience.

First of all, I tried to return a package and selected the time window for DHL pick up. The window is always 3 hours, so I picked 5 pm to 8 pm. But guess what? DHL does not work during that time! And guess what? Farfetch does not let you modify the pick up time! I was stuck with re-scheduling with DHL and explaining the whole situation with them because I don't have a DHL account. It was a complete nightmare.

Finally, the package was picked up. But guess what? It got to the DHL warehouse and they told me the shipping label is faulty. When scanning the bar code, nothing came up and they cannot ship it. DHL asked me to get a new shipping label. Now my package is stuck in their warehouse for 1 week because Farfetch still hasn't got back to me. It's just ridiculous.

But that's not all. I ordered a pair of Prada booties, and the sender was some random boutique I've never heard of. The boots were SO STIFF and uncomfortable, and I couldn't even put my feet in them. So I shipped back everything including the box, the wrapping paper, the envelope with all papers/receipt in it and only tried on the shoes for 5 minutes in my bedroom because they were too small for me.

But then, they falsely accused me of returning a package in a "bad condition" just so I HAVE TO KEEP IT. I have never been so wronged and framed in my entire life. I cannot believe the injustice I'm receiving, and they are not willing to provide any proof or details. Just a generic returns policy and "we cannot accept it". It's just outrageous.

After reading the reviews below, I've come to realize that 1) how does Farfetch make sure these are REAL from RANDOM BOUTIQUES? 2) This is a SYSTEMATIC SCAM where they sell fakes to you at real price, and make you keep the items. It's just horrifying.

And don't even get me started on their so-called "free shipping". It's a complete scam. It's not free at all.

Overall, my experience with Farfetch was just terrible. I would never recommend this retailer to anyone. Stay away from them if you can.

I recently made an online purchase from Farfetch, which included four items: a hat, a t-shirt, a scarf, and a pair of shoes. The total cost of my order was $2,105.64, and I placed the order on May 17th, 2021. However, when my packages arrived, I noticed that only two of the items had been delivered. The scarf and shoes were missing, and their delivery date was supposed to be May 24th, 2021.

I searched around my house to see if the missing items had been delivered, but I couldn't find them. I even asked my roommates if they had seen the packages, but they hadn't. I decided to contact Farfetch on May 26th to report the missing items and request a refund of $1,426.26. I also asked if they could reship the missing items.

Farfetch apologized for the missing items and said they needed time to investigate the situation. They emailed me on June 2nd to let me know that the investigation was reaching an advanced stage and that they would have an outcome for me soon. They continued to update me on the investigation throughout June and July, but I didn't receive a refund or a reshipment of the missing items.

On July 9th, Farfetch emailed me to say that they couldn't issue a refund because they had confirmed that my order had been delivered to the shipping address I provided. I was disappointed with this outcome, as I had never received the missing items and felt that the delivery person had made a mistake by leaving the packages in front of my house without a signature.

Overall, my experience with Farfetch was very frustrating. The customer service was poor, and I felt like my concerns were not taken seriously. I lost a significant amount of money, and I don't think I will ever shop with Farfetch again. I would caution others to be careful when making purchases from this website, as there is a high chance that you could lose your money if something goes wrong with your order.

Farfetch is a website that offers luxury items for purchase online. However, I must warn anyone considering using this site to think twice before doing so. In my experience, the company is a complete mess, with high prices and poor customer service. I would never use this site again, and I advise others to take their business elsewhere.

The way Farfetch operates is by sourcing inventory from other e-commerce sites around the world, which they call "boutiques". However, their poor management and customer service create significant problems for the customer. For example, items can be shipped directly from third parties, which can result in multiple return labels with conflicting information. This creates a logistical nightmare, as return labels are not linked to orders in Farfetch's system. When packages get lost, Farfetch will deny any responsibility, even if the customer followed the instructions provided. I personally had to deal with a lost return package worth $800, even though I used the return shipping label included in my package. Farfetch did not have it on record and denied ever receiving the return back. Customer service was unhelpful, providing boilerplate responses that went in circles. It took two weeks to resolve the issue, and in the end, I had to swallow the loss. I want to warn others not to make the same mistake I did.

Another issue with Farfetch is that they charge a premium compared to other sites. They claim to offer unique items from their "boutiques", but in reality, these "boutiques" are often other well-known e-commerce sites, such as Stadium Goods and Tessabit. You can purchase the same items directly from these sites at a cheaper price, with free shipping, and without the logistical nightmare discussed above. It's mind-boggling to me why Farfetch exists, as they seem to insert themselves into the process without adding any value or providing any benefits to the customers. Even when they are treating their customers in a shady way to squeeze margins, they are still losing money hand-over-fist if you skim through their financials.

In conclusion, I strongly advise against using Farfetch for luxury purchases. Their poor management, high prices, and poor customer service create significant problems for the customer. There are better options out there, and I urge others to take their business elsewhere.

So, I decided to give Farfetch a try and ordered a pair of boots for over 400 bucks. I was excited to receive them, but on the day of delivery, the UPS truck just drove past my street without stopping. I was shocked to see that the status of my order was changed to "Refused to accept the order. Had not placed order. Returning item to sender". I mean, seriously? I had paid a hefty amount for these boots and had not entered a random street address. I immediately contacted UPS, and they said it was a mistake on their end. They were ordered to hold the goods and eventually return them to the sender. After speaking to Farfetch, they said the issue was with UPS. I got back to UPS, and they said the issue was with the sender. It was a never-ending cycle of blame game, and in the end, the boots got back to Italy, and I was only refunded the amount of the item, not the shipping cost. I had to chase the support person to have them refund the shipping as well.

But wait, there's more! A few days ago, I decided to buy a pair of trousers. I placed the order, paid with PayPal, and everything seemed fine. But 30 minutes later, I received an email that the order was canceled. I tried again with my card, and the same thing happened. I opted for boutique delivery, so I decided to try and have it delivered to my door instead. I tried again with PayPal payment, and it was canceled. I tried with my card, and it was canceled again. I even asked my friend to pay with her card, and it was canceled too. I spoke to a few support representatives, and they said my payment was refused. But I had just used that card to buy Christmas presents, and I had no issues whatsoever. Farfetch even refunded a few payments, which means they were actually completed. The last time I spoke to support, they mentioned that their "goods are expensive, and they need to make sure the billing address is fine." They said in order for my payment to go through, I would have to send a copy of my credit card and a utility bill. What? Not only did I not receive my 400+ order, but I had also been blacklisted! This is ridiculous, Farfetch! I currently have more than 1000 bucks being blocked by them, and it's Christmas time. Don't ever buy from them, horrible retailer!

This is the worst service I've ever received in my life! I bought designer shoes over 3 weeks ago and was advised that I would receive them latest 7 days ago. I still don't have my shoes that I ordered for NYE! I called DHL to see where my package was, and I was advised that Giuseppe Zanotti needs to arrange for the parcel to be picked up by DHL from their store. I called FARFETCH immediately (over 7 days ago) to advise them what I've been told and what needs to be done. I was calm about it, actually overly nice if I'm being honest. So I called back 2 days later to make sure my message was clear and understood as I still couldn't see the parcel had been arranged for pick up and based off another discussion with DHL, apparently it was misunderstood.

So I let them know I was pretty frustrated now and wanted it sorted immediately. I was told someone will call me back in a few hours. I waited 3 days as I know it's a busy period, no one had called me back yet... So I decided to call back again, this time extremely angry.

I warned the lady I was quite frustrated and that it was probably best I speak to management straight away as I didn't want to take it out on her. Instead, she decided to give me attitude back, and no management was available to take my call. Clearly, the agent hasn't been trained properly in how to handle difficult calls because she asked if I just wanted to cancel my order? No honey, I want my shoes that I already paid for over 3 weeks ago. What a way to piss off an already irate customer as it was.

I requested someone fix the issue now and call me back? After being on the phone for almost 45 minutes, put on hold twice while she was looking for a manager only to come back and say no one was available. It's another way of saying "we have fked up really bad and don't know how to handle this call. Lack of support from management for their staff too, let them take the call for your lack of doing as a management team. I got an email from management but no call. I got the email over a day later, cheers. The email basically said it's been escalated, whoopty doo, I could do that too.

Farfetch should have done everything in their will to get MY shoes to me, but they didn't and haven't. I am beyond angry and will never use their service again. Absolutely disgusting service. I mean, come on, I paid good money for those shoes, and I expect to receive them on time. It's not rocket science, is it? I don't understand why it's so difficult for them to sort this out. It's not like I'm asking for the moon, just my shoes. I'm so disappointed with Farfetch, and I will be telling everyone I know not to use their service. It's a shame because I've heard good things about them, but my experience has been terrible.