Farfetch
Reviews and Complaints

Never receive my shoes.

Fedex says delivered and signed for st another address and signed fir by someone I not know.

My address is 9149 Terrazza N Ct Dublin 44016

Package delivered and signed for to 9149 tartan fields drive Dublin 44017

I have been going around in circles with farfetch and fedex for a month now…..

customer service is VOID

I tried to make a refund (since I had the option on the site) because the usual size that I wear and ordered was too small and there is no option of returning for a different size, which is ridiculous. The more ridiculous is that they don't let you know that it can't be exchanged or returned till you receive it. So it was on the process of being returned, and a few weeks later I received it again at my address. Now it says it is not returnable, is this a joke? First of all, in which online shop would it not be possible to change sizes or return at all? Especially with expensive items. I thought this was a trustworthy retail company, I'm so annoyed I made the mistake of buying from this idiotic store.

Purchased goods have never been delivered. A blurry signature of God knows whom was inevitable fact for them that I have gotten it. No! I have not. Multiple phone calls, emails, no one cares in that company. Made a purchase and never received it. Guys … beware! I simply lost my money. My bank didn’t help and this fraud called farfetch neither. Once I got in trouble and did my research I have realized how many other people got in to the same situation. Safe shopping y’all … elsewhere

I bought a Bottega Veneta loop handbag that was too small to fit my phone and poor quality (the leather was peeling) so I promptly requested a return and sent it back. A few weeks passed and I never got my money back. I contacted Farfetch and AFTER A FEW WEEKS of keeping the item they found a damage on it and refused my refund! Apparently it was shipped by some small boutique in Italy not a BV warehouse directly that I wasn't aware of. The attached photo is the boutique evidence, they circled a half of the bag as "damaged" and sent that to Farfetch to SCAM me. Fortunately I took a photo of the bag after I received it and it has the same defect (peeling leather paint) they accused me of! Currently in the dispute process with my bank, fighting to get my money back.

I have bought a pair of Jordan Air shoes and they have arrived without any problems. my order datum is 2022/04/24 I have used it for a few days so my friend has said that these are fake. I suspected it too because it looked so cheap. I paid 2473 kronor about 240 euros. Then I asked some experts about this. Right now I'm sure they're fake but they don't accept that the shoes are fake. I asked them to ask an expert, but the customer representative did not accept it. they said that "our products are real"

How can I believe that these are really fake and no one is helping me? A fake pair of shoes that can't even be sold for 25 euros on Facebook. I hope no one trusts farfech.

On May 17th 2022 I contacted farfetched about a package “received” the day prior. In a series of several parcels this pair of black District Gym shorts was handed to me by Fed ex with two boxes and signed off on. I waited a day as the envelope (roughly 8#10 and padded only had receipts) did not have ANY GARMENTS in it. However, to time stamp this situation when their bot texted me about service I replied all of the above. I spoke with Jessica who followed protocol throughout but was sterile and antiseptic and had the bedside manner of a lobotomy. In a series of 13 emails, 6 weeks, pictures of the envelops, perforated edges, etc…. They treated the claim like a watergate scandal and never refunded or returned a new pair - in fact I got a form email……..”we have concluded our investigation….” And said I bear all responsibility- I am writing this because I dove face first into this Company a few months back in April (per advice if my therapist and I was happy) and have spent thousands every couple weeks on new or used and the lot. I sent them video of an entire rack of my collection from pieces I have not even worn just idolized as I was was so proud of this. I asked them the logic of not believing me and losing this amount of business. In the end my editor is green lighting me to write an op ed and I haven’t even begun to sink my teeth in. I would sooner wear a frock at a Sears sample sale than give them a penny, a tuppance more then their value as providers and merchants. Real Real, here I come.

I ordered 2 pairs of sunglasses through Farfetch and only received one pair. There was no signs that the box had been tampered with in any way that would indicate that they were stolen. More likely that they were never even included in the parcel before they were sent for delivery.

I have contacted their customer services team and they are refusing to refund the missing product and have taken no responsibility, leading me to loose £175.

Hello anyone at Farfetch, we have a problem. Here are the details of my order which I’ve been waiting for 3 months since my full payment

FARFETCH [protected]

Order no: BXYFJC

Date: 06.04.2022

My issue is the order that supposed to be delivered in April 2022, still pending.

Customer care service of farfetch is not responding properly since the beginning. Not they just ignore my messages.

Awful company. I can’t believe they are public entity. Seems like fraud.

April 18, 2022

FarFetch customer service is completely incompetent in locating a lost package that was shipped to me. I bought a jacket priced at $4900 and the package they shipped through FedEx was supposed to be delivered to me for signature upon arrival.

Instead Fedex routed it to what is called a "clearance broker".

FarFetch Emailed me and informed me that I need to pick up the package from some entity called "Various" and take my FedEx tracking number and ID with me.

But they did not tell me the location of "Various" nor their phone number, and when I called them to obtain it, they refused to give it to me.

The package has still not been delivered to me, and FarFetch has refused to give me instructions on how to pick up the package from "Various".

I bought ysl straps shoes. Received 2 different shoes.

I am writing to learn why I was refused a discount on my first purchase at FARFETCH.

I placed an order at 13:45 0n Friday December 3, 2021 (Order number: VSQKV6). Given that was my first purchase, the Microsoft apps gave me a $41 promotion discount. What is significant here is that I cancelled that order 1/2 hour after the purchase was made, at 14:15 on the same day.
Within 15 minutes of my order cancellation, i.e.at 14:33, I placed a new order (Order number: VSRRG6) on Farfetch. THE WEBSITE INDICATED THE SAME DISCOUNT (as with the recently cancelled order) of $41.00.
On the order confirmation (VSRRG6), no discount was applied. I immediately called Customer Service at [protected]. The representative at Customer Service indicated that the discount applied only to the 1st purchase and could not be applied to my replacement purchase. In other words, even though I cancelled my first purchase and ended up with nothing, as if the purchase never happened, somehow that constituted a first purchase. In other words, a cancelled purchase constitutes a "purchase", as far as FARFETCH is concerned.
Does that make sense? I don't think so. I feel like I am being played. This is not like the item was shipped out to me, and I returned it.
In sum, I would ask you to be reasonable and grant me the $41 discount to be applied to this purchase.
I can be reached at jose.[protected]@gmail.com, or 212.222.6043.

Hi, I have ordered a pair of converse on 26 of November with order number TPY5XL. Bought size 6.5, but received 7.5... now my husband didn't received his present for his birthday, and I am very disappointed. Also i would like back the money I paid for delivery 10£.. please let me know how this problem can be solved as though is a respected site. Thank you.

I made an order of 1 pairs of Ferragamo shoes from Farfertch on 27Nov 2021, with 20% additional discount. However, received order cancellation email on 30Nov 2021, the reason given by Farfetch is "out of stock", while I can see the same product with same size is showing available but back to normal price.
Platform explained Farfetch does not own stock, the inventory belongs to their partner.
As a customer, I take this as a cheating way, platform put sales label, while cancel the paid order after sales week.
I hope Farfetch could notice this complaint and provide the solution.

Item was purchased (Church's white leather sneaker size 39.
Size was too tight.
Returned per FARFETCH instructions in original condition received.
FARFETCH declined return, advised "partner unable to accept" and they could make no exception.
Clearly FARFETCH has not established positive vendor relations with their merchandise partners, otherwise, this routine return issue could have been resolved. Extremely unprofessional.

I have ordered a bag during black week sale. I ordered Chloé small tess day bag. However I received the Mini version of the bag.
I have sent an email and called Farfetch.
They will make me a refund, but I want the bag I bought..
But they are still analyzing, because the bag I bought is no longer on sale and they say they can't make the bag the same price again.
This seems like the store that was doing the sale tried to scam the clients. I buy an article that has a % of sale, however I receive the smaller one. So they are trying to scam me. This is not ok and Farfetch needs to make amends.

On 26th Nov, I have placed the order # 8X2BNV for 4 items, after I settled the payment, I found one of the item is missing and caused the shipping fee HKD250 in this order since it just costs HKD80.

Few mins later, I placed the 2nd order# VZDY36 for the missing item, I found the order created another shipping fee and without apply the 20% discount, so I wonder to request whether it can be put 2 orders together and not sure whether your system was occurred error so made I need to place another order for settlement.

Until 27 Nov, Farfetch CS team replied the orders cannot be combine and advice me the items can be return but the shipping fees are fixed to charge on my account, seem their advice did not constructive and I also realise on it the item can be return but shipping fee is unable to do it, but 2 orders just released few mins in between and which involved your system issue so impact I need to place 2 no order, what reason I need to cover 2 shipping fees and the 2nd item without applied 20% discount.

I was totally disappointed for your CS team response and they did not proactive to resolve the issue and made me loss on those orders made in before.

From now on, I feel untrustworthy on your company and begins not trying to use your company for on line shipping in the near future.

See if you can consider and advice how to resolve the problem.

Thanks,
Betty

Hi I orderd a pair of slippers in may, order D5BD9E, the delivery driver delivered it to someone else and farfetch blatantly refused to refund me my money. I'm a private client on their portal but they I wasnt even treated as such. I had to file a chargeback with mastercard through my bank and since then because the chargeback was successful, farfetch have barred me from shopping with them and even arm twisting me to return the money $568 to them and since then i cant even shop. DONT USE THEM BECAUSE IF YOUR ITEM GETS MISSING/STOLEN WHEN enroute NO REFUNDS!

On the 1st of September I used the Farfetch platform to purchase a pair of Burberry sunglasses. I received the item only to see that the product had a scratched lens. I returned the item, and requested to receive an exchange on the product, however I was told that Farfetch does not provide this service and if I wanted to receive another pair I should place a new order.

At that moment I advised their website, which falsely stated that there was only one pair left, soon discovered that this was not the case as the item remained in stock and I could fill my basket with up to x11 pairs.

Given that I did not want to lose the glasses I ordered, I placed a second order on the 8th of September while waiting for the partner of Farfetch to receive back my return and process a refund.

The second order came, and I received another pair that was in an equal condition, that is, scratched and with a frame who's one side of the frame was much more loose that the other. I called their customer support, frustrated and was told that they would process a refund as soon as the item was in transit and in the meantime they would try to source from their partners a condition new pair of glasses

After the item was in transit, neither of the two have happened and I have spent EUR370 for something that was never provided to me in the state that it had been advertised.

Any business model they follow, partners or not, Farfetch advertises products as new, not faulty or damaged or used, and their obligation towards their clients, given that they receive money in return for impeccable goods and not leftovers, is to provide such.

If they have quality issues with their partners, they should first solve them and then solicit business to clients on the expense of the person who spends money to purchase. In the wait of 16 days, the item has gone out of stock from other providers, narrowing down my options as a buyer even more never mind the fact that I am waiting to receive the refund for a hefty amount of money.

And I would be far more understanding if their customer service team would be eager to solve any grievance and not asking me for patience for them to reach out to their partner and solve the issue. In my transaction, I have not entered into a contract with their partner, but with them, thus it is not an option for me to wait for them to solve their issues with their partners.

I was told that as soon as I returned the second item and the item was in transit from DHL they would have refunded my order to avoid the lengthy wait, which was not the case as it turns out as they did not act on their promise.

Hi I orderd a pair of trainers on the 29/30th august that I still have not received, the delivery driver deliverd it to the correct address but the wrong person as it is shared accommodation, even though I had to sign for it, I watched my neighbour ring doorbell to try and see if I could see who took my parcel but could only see the delivery driver confirming my name while just passing my expensive parcel to who ever was at the front door, this has been investigated and have been told that me the customer who is down £590 and have no item that I can not have a refund as was deliverd to the correct address we knew from the start of the investigation it was deliverd to correct address it was the wrong person they handed to and the delivery driver signed itself, so I waited 15 days to be told that even though that was never the issue the issue was being handed to the wrong personI think this is discusting as was totally out of my hands and is purely down to your delivery provider, i still require a full refund as I have no money or item i feel like I have been robbed.
Please advise me further
Thank you
Nikki gray

Email [protected]@outlook.com

Today I been charged 321$ dollars! From doing nothing this is a real life scam! I never bought anything!, me and my girl are really into saving money we also have a baby, we dont spend money like that at all! We found out I was charged right away, I never bought anything from here this is a real life scam I recommned to contact your bank right away!