Sears
Reviews and Complaints

I recently purchased a Kenmore blender from Sears México and I've been quite satisfied with it. The store had a variety of options, but the salesperson was really helpful in guiding me to the right choice based on my needs. The blender itself is powerful and easy to clean, which is a huge plus for me. The checkout process was smooth, and I appreciated the clear communication regarding delivery times. Overall, a good shopping experience without any unnecessary fuss.

Ordered a dishwasher online first of March 2024 delivery date March 28th then April lst and to find out it hadn't even been picked up at the warehouse we canceled our order after talking to customer service . We have only gotten a run around from them saying their system is down and call back in 24 to 48 hours and that was the excuse for the past month... now I get the same excuse that the system is being updated in the refund department call back again next week and you bet I will and will keep calling until I get it refunded. they took our money as soon as I placed the order I want my $520.17 back. I would like to speak to SOMEONE who can resolve this issue.

While the concept may seem like a good idea, they are perfectly happy to leave you without your appliance (in our case a dryer) for WEEKS or MONTHS. When you try to call, wait time is always over 40 minutes. They finally arrive for your appointment which is always at least 2 weeks out and have to order a part. Which takes another few weeks. The money you spend at laundromat and on this agreement itself, you could purchase a new appliance with.

As a customer who values quality service, I must share my recent experience with Sears Logistics Svc. Unfortunately, my encounter with this company has left me deeply disappointed. From unresolved issues with a purchased appliance to unfulfilled promises, the level of service provided fell far below expectations. It pains me to say that Sears Logistics Svc failed to deliver on their commitments, leading to frustration and dissatisfaction. Before engaging with this company, I urge you to proceed with caution and consider alternative options for your needs.

I have been trying to get my Sears Oasis Washing machine fixed or replaced since the end of October. After seven visits and all parts installed to fix washer

my washer it was recommend for replacement. Today, January 12, 2024, I found out it was denied.

I am a handicapped Senior Citizen and have taken enough harassment from this company! Beware! Don't buy the Plan!

Ordered this by phone one morning. Lady told me they had oil Bushing. Later on that day I checked on line about order. It showed th wrong part. Got a Drive Gear # 717-04737A M552 on 12/12/2024in mail by USPS. Talked to them online and got no were. Also found out you can not cancel the order with in one hour. Really pissed me off. I had spent several hours on line trying to find this Oil Bushing with the final crap about being lied to by the Lady sales person. posting this complaint 12/13/2024. friday the 13th! All I can say is that i got miss led/ lied to out of about $18.00. Beware of doing anything with Sears Parts by phone or on Line. By the way, My time is just as important as theirs!

David Jacoby 5712 Red Bluff DR

[protected] Las Vegas, NV 89130

[protected]@aol.com

My order has not arrived. The last e-mail stated that it will arrive on July13. This was ordered on April 13th. I was happy to receive the information. But, I received the following communication.

Thank you for shopping at Sears.com!

As you have requested, we have canceled Sears.com Order # [protected]. A credit in the amount of $707.65 has been issued to you on 06/28/2024.

This credit should be view-able by your financial institution within in 7 to 10 business days. If you have any questions, please contact your financial institution after that period to verify receipt of the credit to your account. Please note, your financial institution may have processing guidelines for posting credits that may impact the time it takes for the credit to be reflected in your balance.

Thank you,

Andrew S

Sears Member Services

I did not initiate a cancellation and I am unaware of why this was sent.

My refrigerator has been torn up this time since fetb2024 and they finally. Agreed to replace it, I tried several times to order replacement online and it kept saying they were having computer issues, try tomorrow.

I ordered fridge (not one I wanted) on april 9, order #[protected] with a delivery date of april 30 and I still do not have it and they can't tell me when they will have it, I want the amount agreed to on so I can buy a refrigerator. The replacement code is [protected] for 2699.99, I have been beyond patient with these people and keep getting the run around.

I am filing a complaint. On January 9 SEARS cashed my check for apart orderd. wHNE IT CAME THE TECHICIAN THAT ORDERED THE PART SAID IT WAS THE WRONG PARTAND WOULDNOT SOLVE OUR ISSUE. hE REQUESTED A REFUNDTO BE SENT TO US FORTHE PARTS AMOUNTOF 554.49 aS OF TODAY, AND SEVERAL PHONES WE HAVE not RECEIVED OUR REFUND. eACH TIMEi CALL THEY TELL ME IT WAS ELEVATED TO PROIRTY AND i SHOULD GET IT. wELL, TODAY IS mAY 1, THAT IS ALMOST OVER 3 months waiting FOR MY REFUND.

WAITING FOR MY REFUND. REFERENCENUMBER [protected].

mARK AND mARY ANN rUNZO

167 n. nOLA lANE

pAYSON AZ 85541

[protected] OR [protected]

I purchased a Maytag dishwasher in 2011 and have had a protection plan ever since I bought the appliance. It has broken down and parts were ordered but cannot be replaced, I have been told that I would get a new dishwasher, but I cannot find out when. I have called over and over and get the same answer I will receive an email in two to three days but I have not gotten one yet. This has been going on since March 11 20204, I would like to have something done about my dishwasher. I was told at one time that they had to find a dishwasher which was close to the one I had. I think that it would not be that hard to find a dishwasher. It would be great to get some answers. Thank You Virginia Holland

My name is Cheryl Ann Strachan and my email address is cherylann.[protected]@gmail.com I lodged a query approximately 15 minutes ago whereby I chat with one of your Rep. I asked that Miami be replaced with Doral in my address. I placed 3 orders between yesterday and today.

The Rep requested I paid $1.00 for the change. To my surprise $55.26 was deducted from my credit card. I queried it and was told I have to pay an additional $5.00 to have it rectified. The error was not on my part - why must i be penalized to have it rectified. I am asking that you use your good office to remedy the problem and refund 54.26 to me without any additional charges.

Thank you

We had our 20 year old dishwasher serviced December 8th, 2023. In February, after 3 service calls, the technician deemed that the replacement parts were unavailable and requested a replacement dishwasher for us. We heard nothing back from Sears. By mid-March, I started placing calls to Sears to expedite the handling of our replacement. I have been calling every 3 to 5 business days as instructed and am repeatedly told that it has been expedited to the highest level and that the request would be approved. Same story, different agents. I have spent no less than 10 hours speaking to agents.

This has been unacceptable behavior from the company and I can’t think this is not intentional. I am concerned about the company’s viability.

Me and my family have been without a refrigerator for 32 days we have had 3 different technicians come out one which told us our refrigerator was done. But they keep sending more people out to give us mixed signals only to keep delaying the inevitable which is we need a new refrigerator. Don't ever buy from American Freight Company and don't ever waste money on the maintenance protection plan. They outsource their insurance department to another count which shouldn't be a problem but it has been an extreme issue when the insurance department never provides customer service and has an excuse every time you call you realize they are a scam and should be sued.

Major scam. I am 89 years old and wanted the ducts cleaned. They said it was full of mold and need chemicals also a UV light etc. Told me this will be a continued free service every year and only need the bulb changed also if I sell the place it will continue to the new buyers. I paid over $1900 for the service only to find out from Sears manager that's not true. I tried getting some of my money back, but they stopped answering my calls, the email given to me by the manager I sent was returned.

I read some awful responses about how other people were treated, but it was too late for me.

If you could tell me where else I can write to make other people aware of this scam, at least I would feel better becoming a victim.