Sears review: Order number 000855541541475 warranty agreement customer

Last phone call to Sears warranty home service Cince agreement Order number 000855541541475 for Samsung Dryer dated March 24, 2024. The sixth Technician that came out to our home after going on 2 months and did an analysis and put in for replacement. David is the supervisor who refuse to speak to me and told customer service to tell me that he was busy and after asking to speak to him several times still never recieved a call back. After the last technician Kourtney that put through his report for replacement this was the 2nd report for replacement and they still wanted to send another technician to my home after finding out that there was a fire in the dryer. After 4 years as a customer will probably discontinue the service due to very poor customer service and handling. Would like this to be investigated and followup report. I will continue to call and if I have to file a report with my attorney for damages.

The technician left my dryer in the middle of the floor, 2 claims were filed for replacement and no email or followup email. We have alll the documentation and having trouble uploading it and can send it through email. The technician took a video for us and sent it to sears. He also left us his card if we needed him for anything . Kourtney S. The technician before him put in for replacement as well and left us his card if we needed him as a witness. We can provide the video and the technicians report as support for our claim. Our dryer is sitting in the middle of the floor and still unrepaired. We will allow SEars to send another technician to tell them the exact same thing but please note it has been 2 months that we have not had a dryer. We will go to the internet with the name of the supervisor and his team at Cinch. Thanks