Nothin' Fancy Stores
reviews and complaints

I got this big chair and loveseat from Nothin' Fancy on August 15 and they said they'd set it up for me, but they didn't. When I asked about it, they just laughed and gave me a paper to sign. Then, after two weeks, the fabric started breaking down and I called to complain. They told me to email them pictures and stuff, so I did. But then a whole month went by and I had to call them again. They said they were talking to "Jackson" about it and that it might be a material problem. I told them I didn't want to wait anymore and asked for a refund. They haven't said anything since November and now I have this furniture in my living room that I can't even use because it keeps falling apart.

I got a couch from Nothin' Fancy Stores on January 16. Not even a month later, I noticed the material was not good and it was falling apart. After months of back and forth, they offered me $300 towards the bill as a credit. I refused and wanted it replaced. They agreed to replace it but it was on back order and would be months before they got it to me. I agreed, but the couch only kept getting worse. In October, I reached out again and still no answer. Finally, Amanda called me and said the loveseat was no longer available and it was discontinued. She said to come down and look for something else. I went down to the store a few times, but unfortunately, I found nothing to go with the couch. I explained that I bought a set and now one part of the set is no longer available, so I do not want things mix and matched. The guy from the Sackville location said because nothing was wrong with the couch, I had to keep it and there was nothing he could do about it. Once again, I explained that I bought a set and in the end, if a part of the set is discontinued, that ain't my problem. He refused to help me and said it is what it is, there was nothing he could do about it. So here I am bringing this complaint to you guys hoping to get some help. This really is unprofessional and unpleasant, and I would like to have this looked at so it doesn't happen again. I guess this is the treatment you receive as a black man trying to stand up for his rights and a veteran as well. Many people I spoke with, all white, have had things replaced and refunded without questioning. Maybe next time it would be better to have a European purchase my items so if something arises again, we would avoid this situation completely. This whole thing blows my mind as to the service I'm being given...