T.J. Maxx
Reviews and Complaints

So, I was really excited to order some stuff from TJ Maxx for my birthday. I wanted to look my best and wear a pretty dress. I placed my order online and waited patiently for it to arrive. But, to my surprise, I received an email a week later saying that my order was cancelled. I was so disappointed and confused. I use my TJ Maxx credit card all the time and I never had any issues before. I decided to call their support team to find out what happened.

The representative told me that there was an issue with my payment method. I was shocked because I didn't receive any alerts or notifications from my bank. I called my bank and they told me that the payment was processed but cancelled by the online store. I called the support team again and asked them to restore my order and charge my card. But, they said that it was impossible to do and that I had to find and order the items again. I was so frustrated because it took me a long time to pick out those items and I didn't want to spend hours doing it again.

I tried to explain to the representative that they were the ones who cancelled my order and that it wasn't fair to make me go through all this trouble. But, they didn't listen to me and said that they couldn't help me. They said that they would submit a claim and call me back next week. But, no one called me back. When I called again, another representative had no idea what was going on. I asked them to reinstate my order, but they put me on hold for 15 minutes and then hung up on me.

I was so disappointed with their customer service. I spent over $600 on my order and they didn't seem to care about me or my money. It's really frustrating when you have a bad experience with a company that you like. I hope they improve their customer service in the future.

TJ Maxx is a great store to shop at, but there are a few things that really bother me. Every time I go to the register, the first thing they ask me is if I want to sign up for their credit card. I always say no, but then they tell me I can save 20% off my order if I do. I don't want a credit card because I don't want to pay interest on my purchases. It's really annoying that they keep pushing it on me.

Another thing that bothers me is when they ask me to donate to a non-profit organization. I don't want to donate because I don't know anything about the organization and I don't trust that the CEO isn't making a ton of money off of my donation. I think TJ Maxx should donate instead of asking their customers to do it.

I know that TJ Maxx makes a lot of money off of their credit cards, but they shouldn't force their associates to ask customers to sign up for them. I'm sure it's uncomfortable for the associates to have to ask those questions.

A few years ago, TJ Maxx was hacked and a lot of customer information was stolen. They were sued for a lot of money because they didn't have enough security on their system. I don't trust them with my personal information, so I don't want to sign up for their credit card.

Overall, I love shopping at TJ Maxx, but I wish they would stop asking me to sign up for their credit card and donate to non-profit organizations. It's really annoying and makes me not want to shop there as much.

So, I was really excited to order a Calpak Verdugo 20 carry on from TJMaxx online. But when it arrived, I was super disappointed to see that they sent me a bigger piece of luggage. It was a 24 in which is not approved for carry on. I was really upset because my husband and I are leaving for Spain in just two weeks and I ordered it three weeks ahead of time. I even went to several other websites and stores to find the right luggage.

I tried calling TJMaxx to see if they could help me out, but they don't have a 24/7 call line for problems like this. When I finally got through to someone, all they could do was "launch an investigation" to see where it went wrong. They said the "best" thing for me to do is to return it for a refund and call back on Friday (it's Wednesday) for an update on the investigation. I was so frustrated because I just wanted them to refund me right then and there and get me a new product. But they couldn't because they didn't have any more in stock.

I really wanted those specific pieces, styles, and colors, but they told me I couldn't speak to anyone above them because they wouldn't have any of the answers either. It's safe to say that I will NEVER EVER shop at TJMaxx again and I will NEVER recommend them to anyone. It's just not worth the hassle and frustration.

I had a really bad experience with TJ Maxx. I used a Visa gift card to pay for my purchase, but a year later they started sending me a bunch of junk mail saying that I never paid my bill. I mean, come on, the gift card had expired and I threw it away after six months. How am I supposed to keep a record of that? They claimed that I never paid a $20 bill, which is ridiculous. They've probably spent more money mailing me stuff than the money they made off of the dress I bought.

When I tried to call their headquarters, they were only interested in selling me something and I couldn't talk to anyone or get customer service on the phone. And if you hit zero, the call just hangs up! It's really frustrating.

When I went into the store, I did find something I liked and I bought it, but I had a terrible feeling the whole time I was there. I knew that they were a bad store to buy from and I regret making a purchase. And to make matters worse, the employees there are very rude. This isn't just at one TJ Maxx, either. I've had this experience at every TJ Maxx I've ever walked into. They need to be shut down!

Plus, everything they sell is very cheap. The dress I bought fell apart after the first time I washed it. It's really disappointing. I wouldn't recommend shopping at TJ Maxx to anyone.

I went to T. J Maxx on 28th Street last night to return a product. I couldn't find my receipt, but I did have the product tag with me. Usually, when this happens, the cashier asks for a driver's license and then issues a store credit, which is fair and understandable. I know this because it happened to me before at this same location.

However, last night was different! Both the cashier and the store coordinator (I don't remember their names) had extremely poor customer service. It was like they had no idea how to read and enter my driver's license information into the system because my driver's license is issued in Canada. This had never been an issue before with any other cashier at this same location!

After waiting for a good 20 minutes, the store manager Jessica finally showed up at the counter. With a very rude tone, she told me that she could only accept returns from people who carry valid American ID or an American passport! And that they never accept Canadian ID at their store!

Now, someone please tell me if it is fair to be treated this way and that this is not a case of discrimination.

I'm extremely disappointed and hurt and will never return to this store. I will post this on as many websites as I can to make people aware of what is happening at this T. J. Maxx store. It's not right to treat customers like this, and I hope they change their policy soon.

My trip to T. J. Maxx today was a real bummer. I was hoping to find some cute clothes for myself, but there was only one measly rack of clothing for PLUS size women. And to make matters worse, one side of the rack was filled with clearance items that were totally not my style, while the other side was split in half for tops and bottoms. It was so frustrating! Meanwhile, there were three whole aisles dedicated to pet supplies. Don't get me wrong, I love my dog, but come on! Why not put the pet stuff in the HOME GOODS section where it belongs?

As I stood there waiting to pay for my husband's stuff (he's lucky he's skinny and can find clothes anywhere), I couldn't help but notice that about every fourth shopper that day was also looking for PLUS size clothes. It's not just me! When I was skinny, I could wear anything and look good. But now that I'm PLUS size, I'm willing to pay more for designer clothes that will make me look my best. It's too bad that T. J. Maxx doesn't seem to have anything for me to spend my money on.

I know that there are now famous PLUS size models and designers who are finally making clothes for larger women, as well as svelte women. So why isn't T. J. Maxx keeping up with the times? Do they even have any PLUS size buyers who can speak up for us larger ladies? I read in the news that retailers are having a tough time, but maybe if they listened to their customers and started catering to a wider range of sizes, they could be more competitive.

If you're as frustrated as I am, you can call the Corporate number at ***299 and voice your concerns. And while you're at it, tell them that we hate polyester clothes and want to see more natural fabrics and flattering styles.

I've been hearing a lot of talk about TJ Maxx and their financial issues lately. It got me thinking about their hiring practices and how they might be contributing to the problem. I recently visited the TJ Maxx in Chula Vista and had a concerning encounter with an employee named Shanera Gomez. After doing some research, I found out that Shanera has connections to a well-known street gang and is a professional identity thief. This is definitely not the kind of person you want handling your loan application!

What's even more alarming is that Shanera is a multiple convicted criminal with an outstanding warrant of over ten years in Georgia. She has even been convicted of child abuse, having sexually abused her own four children. Thankfully, they were removed from her care just in time by C.P.S. It's hard to believe that TJ Maxx would risk their customers' security by hiring someone like Shanera. When I contacted their headquarters, they didn't seem to be too concerned about the situation.

After doing some digging, I found evidence on other blogs that suggests TJ Maxx doesn't care who they hire or how it affects their customers. It's definitely a risk that I wouldn't want to take. If you're in the San Diego area and considering hiring Shanera, I would strongly advise doing extensive background checks on her family, criminal past, previous employers, references, and especially her credit. Shanera has a history of lying and needs to be fully vetted before being hired.

Overall, I would recommend avoiding TJ Maxx until they can prove that they're taking their customers' security seriously. It's not worth the risk of having someone like Shanera handling your personal information.

I work at TJ Maxx as a Merchandise Coordinator and I've been with the company for over three years now. I have to say, I really enjoy working here. It's the best job I've ever had. However, there are a few things that concern me and my fellow associates. These are store meetings, walkies, and fundraising.

Let me start by saying that store meetings and walkies are crucial for good communication. And good communication leads to excellent customer service. Unfortunately, the company has stopped allowing quarterly store meetings where all associates can attend. This has had a negative impact on our store. We've noticed that communication has become inferior over the past few months. The Help Desk is no help at all. And the few replacement walkies that have been provided to us don't even work. We don't want TJ Maxx to become like Walmart or Belk where every announcement is made over the public address system. Walkies help us to be more efficient and provide better customer service. And store meetings are important for associates to bond and grow in knowledge. We can ask questions, discuss difficulties, and find solutions together.

Lastly, we're not allowed to raise funds for charities like Relay For Life and Strides Against Breast Cancer inside or in front of our store. This puts a lot of stress on us to find ways to fundraise. It takes away from our time in the store and makes it difficult to raise funds.

I'm asking TJ Maxx to please consider the worth of their employees and customers by giving back store meetings and enough walkies per number of associates in working condition. And please allow us to raise funds for charities that are important to us. We're dedicated associates who want to be successful and make a difference in our community. Thank you.

Today, I was browsing through some sweaters at TJ Maxx's Port Arthur branch between 4:15 to 4:45 pm when an associate named Jay G. approached me and asked me to leave the aisle. I was taken aback as I thought she was just passing through, but she actually stayed there and started re-arranging the clothes I was browsing. It was quite inconvenient for me as a customer to immediately pick up my stuff and be asked to leave. I would have been okay with it if she had respectfully said, "I am so sorry ma'am, but I have to arrange the clothes here." However, she acted boastful and very unaccommodating. Although she said "excuse me," she stared at me disrespectfully, making me feel uncomfortable and as if she was waiting for me to leave the area.

When I reported the incident to the manager, I was disappointed to find that she was not apologetic either. Even when I expressed that I felt disrespected by their associate, Jay G., the manager insisted and said, "Well, she said excuse me to you, and I don't see what's wrong with that!" This was a clear indication of bad customer service, and it left me feeling disheartened.

I love TJ Maxx and all their items, especially their clothes. However, because of these two inconsiderate, disrespectful, unaccommodating, and unreasonable employees who work at their Port Arthur branch, I may not come back for a while. Customers should be treated with respect and given necessary accommodations, especially when they express how they feel about being treated that way. The manager should know better and realize that good customer service is the key to success.

I just hope and pray that these two people do not affect the store's reputation with their negative attitude. They do not deserve to be a part of such a great store, and TJ Maxx must be careful in hiring people like them who can ruin the store's good reputation. Despite this incident, I still love TJ Maxx, and I hope that this is the first and last time I will be mistreated and disrespected by their employees.

To the alleged "store manager," I suggest that you go through some customer workshop to improve your service and customer relation ethics. You must realize that customer satisfaction with respect should be your number one priority.

From a loyal and concerned TJ Maxx customer.

TJ Maxx, let me tell you, they don't care about how they pack their online orders. I got a big ol' box of heavy stuff and more than half of it was ruined and leaking. Only one or two things had bubble wrap. Everything else was just thrown in there, no cushioning or nothing.

The worst part was that there were four big rechargeable batteries in the box. They were labeled "Hazardous" and "Wash Hands after Handling". I reckon that's what messed up a lot of the other stuff in the box.

I was so worried about those batteries that I decided to take the whole mess back to the store instead of sending it back by Fedex. I went through the invoice and marked all the damaged stuff, sorted it by type, and took it to the store.

Let me tell you, that was a lot of work. And when I got to the store, it took over an hour to get everything sorted out. The lady in charge was so rude and condescending, I couldn't hardly stand it.

When I told her about the batteries, she tried to refuse them. She said they didn't have a way to dispose of them. I had to talk to the manager and everything just to get them to take the batteries.

And then, when it came time to get my refund, they didn't have the right information on the invoice. I had to take a store credit instead of getting my money back. And they made me wait forever while they keyed in all the info.

I was so mad, I refused to show my driver's license. I had a valid receipt, that should've been enough. But they treated me like I was some kind of bum.

And then, when they counted up all the stuff I was returning, they were one item short. I had to count everything myself just to prove that they were wrong.

All the while, they kept saying "Online returns are such a problem". Yeah, I get it. But they're the ones who messed up my order in the first place.

So, my advice to you is this: don't order too much stuff at once, especially if it's heavy. And if you get something that's damaged, use their return tag to send it back. And if you have to take it back to the store, be prepared for some rude treatment.

I ordered an item from TJ Maxx online (which is the same store as TJ Maxx in store?) and the manager Shannon at the Whitestown, IN store was extremely disrespectful and told us we were not allowed to return the item as it was the shipper’s problem. She isolated us in front of the entire store with her negative commentary and ridicule. I will never shop at this store again, nor will I likely ever shop on TJ Maxx online. She continued to question why we ordered this item, why we were returning it to her store and why I didn’t ship it back on my own.

Please train your store agents to understand black doesnt equal thief. I personally go to tjmaxx for the finds, its not a grocery store and hence I dont go with a list. I went to the store in Aurora Co yesterday (11/22/23) and was followed by the security until i got feed up and almost cursed him out. This has happened to other black people as well. The Lakewood co store is also the same.

Can black people shop in peace since tjmaxx does reject dollars used by black people? The stereotyping is too much.

I was at TJ Maxx Framingham location. My husband was at the billing counter and my 15 month old was walking around the doors. He realized that the door opens and closes on itself so he started to go from one and came out from another. Given that he's only 15 month old, it a new discovery for him. I let him do this couple of times and this was all while my husband was at the checkout counter. A very rude employee came to me and she said " we cannot have them do this " it's not what she said but it's the way she said it. She was not wrong at her place but she was very very rude. Like dude, I am shopping at your store not like I am just hanging out by the door and letting my son go rouge. When I entered again after this one of the employee made their faces. I just walked out. It was such a bad customer experience.

Today, August 14th, I was in the Plymouth, MA store. I found a pair of Sperry woman’s shoes on a clearance table. They were marked 12 dollars. Yellow tag sale. I knew it was a great deal. There was another pair in the table marked 15. The pair I had was marked 12.

When I brought them to the register, the cashier abruptly asked another person behind the counter for a price check. She appeared dubious of the price. I told the other cashier where I had found them. I assumed he would see the difference in price.

When he returned I was informed the shoes were 15. The first cashier asked if I still wanted them. I said yes. I did not say they were marked 12 because Both cashiers made me feel awkward. The second cashier then said under his breath that “she thought she pulled something off”. It was really insulting.

I really like TJ Max and Marshall’s and shop both stores regularly. This was my first negative experience. It was disappointing.

Thank you.

This is the second time this has happened to me at the Highlands Ranch Colorado branch. When I wanted to return a product, the cashier asked me for a valid driver's license to return it, why she ask me for a “valid”, drivers license, I am an American citizen but Mexican by birth, she treats me as if I did not have my license just because of how I look? I am consulting with my lawyer to sue

The lady in the Jackson, TN store couldn’t have been and more rude. I ask her if this was the return counter and she said you’ll have to wait I’m signing these receipt papers .Then she ended up doing my return and part of the price/barcode was missing. So she turns to this lady and says she has no receipt and the bar code is scratched off. So she ask the lady to would you make a bar code for this. Then she says I’ll have to make an in store credit SINCE you don’t have receipt . I said that’s fine I’m going to spend it here anyways so rude and I felt like she didn’t appreciate my business at all. Her name was Charlene. If she had issues going on that we’re making her so rude she should stay home or put her putting out stock . Attention needs to be called on her. Thanks in advance.