Nordstrom Rack
Reviews and Complaints

As a frequent shopper at Nordstrom Rack, I've had a mix of experiences that reflect the diverse opinions shared by other customers. While the potential for great deals on major brand names at up to 70% off keeps me coming back, the chaotic clearance section and occasional quality issues can be off-putting. The return policy, especially for final sale items, has left some customers feeling frustrated and dissatisfied. However, the personalized customer service provided by certain staff members like Teri has been exceptional, showcasing the brand's commitment to customer care. It's important to approach shopping at Nordstrom Rack with a discerning eye, as the experience can vary from finding hidden gems to dealing with returns and quality concerns.

I have been a fan of Nordstrom for 30 years, since I visited my first one in San Francisco.

I have a Nordstrom card and use it regularly for the points. But mainly I shop at Nordstrom Rack. I find great deals and have never had trouble with returns or anything. I was surprised to read they had a middling average. I was there today, returning some pants I bought online and bought my daughter some cheap, cute boots.

It's my go-to place for serendipitous finds and deeply reduced from retail buys.

I was pretty sceptical about the website from every review I read but once I seen that my shipment was arriving a couple of days early I was intrigued! The packaging was well put and the maxi dresses are beyond beautiful! It looks like celebrity's clothing wear. I would really recommend others to give this online web shopping a try because other people have different experiences and for what it's worth I defiantly received what I paid for. I AM ACTUALLY ONLINE LOOKING FOR MORE CLOTHES THAT ARE DISCOUNTED!

So i saw a cool pair of supra shoes lowky 50% off and the perfect size i wanted, i'm from canada and supra well we don't often find that here, I was a bit scard to order because of all the bad reviews, like not having the good size or not what they ordered you know... it took 3 days for them to confirm my payment and after that it was super quick, the email said i was supposed to receive my shoe June 14 but i got it June 5 it was a big surprise so yea i'm gonna keep ordering from there cause i can save big bucks

Yesterday I went to a Nordstrom rack store in San Leandro,Ca.Among other things I found a pair of shorts
Which I liked. I am size 34. They had 32 and 36. A kind lady was able to locate one in Dublin,a few miles away(one pair only). I rushed to Dublin,without taking a picture, or remembering the brand.There I found the nicest young lady Victoria. Based on my description,style,color,she went in the back.3-4 minutes later she came back holding them with a beautiful smile on her beautiful face.she made my day. How wonderful will be life with Victoria(S) EVERYWHERE..

I was so afraid to order from the app (Noberstrom rack) because I was seeing all theses bad reviews so I went to the store just to check out their business and ask questions about shopping online. The employee that I spoke to let me know that everything should be find and when I finish placing my order I should call the 800 number just to let them know my size and color boots so they get it right just in case. I order 3 pair of ugg boots and they all came the right size and color! Not to mention they came the next 3 days from my order date! Cant base everything off reviews just gotta do your own research and pray for the best. Sorry to anybody who had a bad experience but mine was great

Today I discovered a branch in [protected]@ The Gateway mall since usually I would [protected]@ Union square, I decided to gave it a try. I wanted to get a pair of shoes upon walking through that section. I found a pair. There goes this sales rep saying" Can I help yoh"? I asked her if she can check the system to see if they are a bigger size. She was Katie t enough to check, which she didn't find. She give me a next option asking if I would like it to be stretch instead... I never felt so happy. Right away I asked her for her name and thankyou her for her service.
Once again Thankyou JOHNNA. I wished every store can train their staff they way did serve customers for them to leave with a smile and feeling to always want to do business...

Today I discovered a branch in [protected]@ The Gateway mall since usually I would [protected]@ Union square, I decided to gave it a try. I wanted to get a pair of shoes upon walking through that section. I found a pair. There goes this sales rep saying" Can I help yoh"? I asked her if she can check the system to see if they are a bigger size. She was Katie t enough to check, which she didn't find. She give me a next option asking if I would like it to be stretch instead... I never felt so happy. Right away I asked her for her name and thankyou her for her service.
Once again Thankyou JOHNNA. I wished every store can train their staff they way did serve customers for them to leave with a smile and feeling to always want to do business...

I have ordered many items from the online store (e.g., dresses, make up and sun glasses), and have no complaints. The prices are very good. The return process is easy. Most recently, I ordered a maxi dress that I never received even though USPS sent me an email indicating that it was delivered to my home on 5/19. I called their customer service department at almost 10PM EST (They stay open late). The agent was very nice. She processes a claim with USPS for the lost item without me having to ask. She also processed a full refund when she found that the item was no longer in stock. She also processed a request for me to receive free shipping on my next order for the inconvenience. Nordstrom Rack will continue to be one of my "go to" sites for shopping online.

I'm a huge bargain shopper and in my opinion, Nordstrom Rack's prices are still pretty up there. I only really shop there during the clear the rack sales! I have scored numerous pairs of boots during their 50% off boot sale at the end of April earlier this year as well a Rebecca Minkoff MAC bag for a penny! Yes, it's possible to buy something for just one cent! The reason why some items can ring up as one cent is because they weren't supposed to be on the sales floor anymore due to not being able to sell. I learned that some employees overlook these items and many customers, like myself, have gotten away with paying a single penny for something worth $300 or more. A good tip is to scavenge through clearance racks for items that have been marked down several times cause there's a higher chance of scoring penny finds within those items. It's all a matter of shopping during their biggest sales of the year and having patience to score deals for as low as a penny! Definitely take advantage of clear the rack sales.

My recent experience with Nordstrom Rack was extremely disappointing. I placed an order online and was unable to log into my account afterwards. Despite attempting to reset my password, I was informed that my email did not exist. I waited for over a week before reaching out to customer service, as I had not received any further communication regarding my order. It was only then that I was informed that there was a problem with my order and that the Order Review Department had been attempting to contact me. However, I had not received any phone calls or emails from the company regarding any issues with my order.

To make matters worse, the email from Order Reviews was sent after 5pm ET, when the department was closed. Despite my inquiry being made over 20 hours prior, I was not contacted until the following day. When I attempted to call the Order Review department, I was met with an unprofessional voicemail prompter and was forced to leave a message requesting a call back. However, I did not receive a call back and instead received an email informing me that my order had been cancelled.

The email from Order Reviews only stated that my order may have been cancelled due to my use of a VPN, which made no sense to me. Why was this not brought to my attention prior to placing the order? Why had no one attempted to resolve the issue before cancelling my order? I have made many online orders with other companies and have never experienced such unprofessionalism and lack of customer service as I did with Nordstrom Rack.

When I spoke with a "Customer Care" representative, I was disappointed to find that they were not helpful in any way and did not seem to care about my problem. When I asked about when Order Reviews had attempted to contact me, they lied and claimed that they had tried to reach me on a specific date, despite the fact that I had not received any calls on that day. When I asked why they had not left any messages regarding the issues with my order, the representative claimed that it was due to "security reasons". This excuse was not believable and only added to my frustration.

Overall, my experience with Nordstrom Rack was extremely disappointing and I would not recommend this company to anyone. The lack of communication and unprofessionalism displayed by the company was unacceptable and I will not be making any future purchases from them.

I recently had an experience with Nordstrom Rack's website, www.nordstromrack.com, that left me feeling quite frustrated. I had previously written a review about my first online purchase with them, which didn't go well. However, after three weeks of trying, I was finally able to resolve the issue and was given account credits for the inconvenience. I decided to use those credits to purchase some shoes for myself and some for my daughter's upcoming birthday.

Unfortunately, Nordstrom Rack uses multiple shipping companies for their orders, and one of them is OnTrac. If you're not familiar with OnTrac, I suggest you look up their reviews and see for yourself just how terrible and unreliable they are. I opted in for an email delivery notification and received it on the guaranteed delivery date of my package. However, when I got home, I found that the package was completely wrong. It was for a different person, with a different order and address. Luckily, my father was able to take the package to the correct address, but this was the second time in a row that I had to go through the same motions. This is a zero percent success rate, and it's completely unacceptable.

If you're someone who expects to receive the correct items at the correct times, I would strongly advise against buying anything from Nordstrom Rack's website. Chances are, you'll be terribly disappointed like I was. You'll end up spending hours of your free time trying to resolve an issue that should never have happened in the first place. OnTrac is the worst shipping and logistics company I've ever had to deal with. Companies like Nordstrom Rack choose OnTrac because of their inexpensive shipping options, even though they know their reputation is bad and that it will come at the expense of their customers.

To me, this says that Nordstrom Rack would rather save a few dollars on shipping than ensure that their customers have a decent and dependable online shopping experience. Keep this in mind when purchasing from their website. I promise you that if I can have two bad experiences in a row, so can you. If you don't mind receiving the wrong package, having to spend hours on end getting your refunds or finding your package, and speaking with customer service representatives and live chat agents, then you'll love this place.

For now, an investigation is underway to find my package, and I'm told that it should be resolved in 15 business days. This is frustrating, to say the least. I hope that Nordstrom Rack will take steps to improve their shipping and logistics processes so that their customers can have a better experience in the future.

I recently made a purchase on the Nordstrom Rack website for two pairs of Lacoste sunglasses. The website indicated that the delivery carrier would be FEDEX, but when I clicked on the tracking link, I found that FEDEX had no record of the package in their system. It turned out that UPS was the actual carrier responsible for delivering my package.

The shipping process was quite confusing, as the label was created on May 24th and the product was shipped on the same day. However, the item was returned to sender on May 27th from California to N.Y. It was finally out for delivery in Melville, N.Y. on June 4th at 09:24 A.M. and delivered and signed for at 10:53 on the same day. What was strange was that there was no mention of the package being out for delivery to my home on the UPS website. This was because the shipper, Lacoste, intercepted the package on May 26th, an entire day before it reached the UPS Vernon CA hub.

When I spoke to Erik, the Nordstrom Rack Weekend Supervisor, he made no mention of an intercept. He only mentioned that Lacoste used UPS, even though Nordstrom Rack had provided them with a FEDEX label for my parcel. He promised to call UPS on Monday to ask why the package never showed out for delivery to my residence and why there was no mention of an attempted delivery. However, I doubt he will call me back, as this has probably happened to several customers in the past two weeks.

I find it strange that Lacoste intercepted the package on May 26th, had it returned to their Melville, N.Y. facility on June 4th, and never bothered to send any kind of communication regarding the issue I detailed above. This seems like false advertisement to me.

Despite this, I decided to order two more Lacoste sunglasses from Nordstrom Rack on May 28th. Once again, Nordstrom Rack showed FEDEX as the delivery carrier, but UPS was the actual carrier assigned. UPS showed that the label was created on June 1st and shipped on the same day. However, there has been no further update of any kind whatsoever, and it's already June 5th. I suspect that this order was cancelled before it actually ever shipped.

One thing I did appreciate was that my refund was made available immediately, without me having to request it. This was not done by a supervisor or manager, but by a contractor in South America that Nordstrom Rack farms out their call center to after business hours. However, I must say that Nordstrom Rack has an extremely slow refund process, even if you take the item you wish to return to an actual Nordstrom Rack store. The refund will take 5 to 8 business days to be processed, and another 5 business days for your bank to show the refund as having been received and available in your account.

Overall, my experience with Nordstrom Rack has been quite frustrating. The shipping process is confusing, the delivery carrier is not always accurate, and the refund process is slow. I hope they can improve their services in the future.

I recently had an experience with Nordstrom Rack that left me feeling frustrated and disappointed. I was searching for the perfect sports coat for Mother's Day and decided to check out Nordstrom Rack, one of my go-to stores. I found the sports coat I wanted, but unfortunately, they didn't have my size (40R) in stock. So, I turned to their website and found that they had my size available, along with another sports coat that caught my eye. I placed my order on May 5th at around 8:00 in the morning, and the delivery date was set for May 15th - 17th, which was after Mother's Day. Despite the delay, I decided to go ahead with the purchase because it was a good deal.

Mother's Day came and went, and on May 15th, I went to the store to see if my order was ready for pick-up. Unfortunately, the employee couldn't find my order and told me to wait for the ready-to-pick-up email with the barcode before returning to the store. I checked the app while I was in the store, and it said that my order was arriving between May 15th - 17th. On May 17th, the app said that my order was preparing for pick-up, so I called the store to check on its status. The employee told me that my order wasn't there and that it could take a day or two before it arrived. I was frustrated, but I decided to wait a little longer.

Thirteen days had passed, and I still hadn't received my order. I called customer service, and they told me that my order had been delivered to the store on May 9th, four days after I placed it. I was shocked to hear this because I had received no notification about the delivery. The customer service representative told me that one of the sports coats may have been lost in transit and advised me to go to the store to pick up the one jacket that arrived on the 9th. I was not advised via the traditional email or via the app, which was frustrating.

Right after the call, I received an email stating that one of my sports coats was ready for pick-up, and the other was returned for a refund. I was confused because I never received one of the sports coats, which made it look like I returned it. I went to the store to speak with the manager and explained what had happened. Both the floor and store manager apologized and said that they had been having several issues with online orders and with the 3rd party delivery company. As a customer, I found it unacceptable for them to blame the 3rd party for the service failure. When there is a service failure, I only see the face of Nordstrom, not even Nordstrom Rack. Nordstrom needs to train and give their customer service agents and store managers more tools to resolve situations like this.

Overall, my experience with Nordstrom Rack was disappointing. On a scale of 1 to 10, with 10 being highly likely, I would rate my likelihood of referring or doing business with Nordstrom or Nordstrom Rack in the future as a 5. While I appreciate the effort to offer good deals, the lack of communication and accountability for service failures is a major concern.

I recently made a purchase on nordstromrack.com for two pairs of Ray Bans. It took a bit of time for them to arrive, and unfortunately, I wasn't too thrilled with them once they did. However, during this time, my sister had a heart attack and was hospitalized in San Diego, so I've been traveling back and forth from Arizona to California every week. Finally, when I had a bit of time to myself, I decided to return the glasses and get a Nordstrom gift card instead. But, to my dismay, I was told that I had missed the 45-day return deadline by just three days. I asked to speak to a manager, but the clerk didn't seem to care at all. I've returned items after the deadline before, and the manager was always very accommodating, so I know it's possible. But this time, they just didn't want to help me out.

I decided to contact the customer service line and spoke to a manager who was much more helpful. She said she would take care of it, but unfortunately, the system wouldn't allow her to pull up a return label. She suggested that I go into the Nordstrom Rack store in San Diego and that the in-store manager should be able to override and do the return. However, when I got there, the manager was very rigid and said she couldn't do it for me because it wouldn't be fair to others. I was disappointed because I know they have the ability to bend the rules in certain circumstances, but they just didn't want to help me out.

While I was in the store, I decided to look around and found a pair of rose gold sunglasses that I really liked. However, the arms were very loose, and the frame didn't seem very sturdy. I asked the cashier if they could give me a good discount, and I could take them to a place that could fix them for around $10. She took the glasses from me and said, "I've been wearing glasses for 50 years, and certain makers make them loose like that." I responded by telling her that I'm a sunglass expert, too, as I've been collecting them for 30 years, and that while some makers allow some flexibility in the center, the arms are meant to stay on your face. I put the glasses on and showed her, but she didn't say anything and just started ringing me up. Then she asked me if I wanted to purchase the glasses. I was confused because I thought we were discussing a discount, but apparently not.

I've been shopping at Nordstrom and Nordstrom Rack for years, and they've always seemed to want to help and go that extra step. But that's no longer the case at all. In fact, they seem so rigid and clearly lack any desire to be of assistance or try to provide good customer service. They're more concerned about certain rules than showing appreciation for the customer, even though those rules can be bent for certain circumstances. I accepted the fact that I got stuck with two pairs of glasses costing me $200, but what about the ones I found that were somewhat defective? There was no initiative at all by the employees. How hard would it have been to call a manager over and show her? The way they're moving, I doubt the manager would have done anything anyway.

I understand that they're revamping their store and have policies in place, but what they've completely forgotten about is making customers happy and doing what they can when they can. It's as if they've lost the human element entirely. I doubt I'll be shopping there again, which is a shame because I used to do at least 60% of my shopping through them.

Nordstrom Rack online is a shopping experience that I would not recommend. As someone who shops online frequently, I have had my fair share of good and bad experiences. Unfortunately, Nordstrom Rack falls into the latter category. The processing timeframe is a DISASTER. It takes a week and a half to ship out two items, which is unacceptable. However, the website has a huge variety of cute stuff, but you may never even get your item due to the website's terrible functionality. A representative told me that I could place an order, but there was a "50 - 50 chance" it would oversell. Not good odds.

I ordered a formal gown on Black Friday, November 25th. My order didn't ship until December 5th, and then it took a week to arrive, which was December 9th. That's a long time to wait for an order. I also made about 5-6 other orders on Black Friday, and this was the last to ship and the last to arrive. However, the dress was lovely, but it ran pretty large. So I decided to order a smaller size on December 10th. This one shipped a little quicker, by December 16th. Still not impressive, but understandable as Christmas nears. I received it on December 22nd. I ordered with a cheaper item to reach the free shipping threshold. Both items were in the box. The cheaper dress was a gift and was wrapped in plastic, in good shape. The formal gown was thrown on top of it, NOT WRAPPED IN ANY KIND OF PLASTIC or protected by a bag or even just tissue. Just... tossed into the box. OF course it has some spots on it. In visible locations, such as the shoulder straps/neckline.

So I chatted in, waited in queue, then got immediately disconnected by the agent and thrown back into the queue. Next, I talked to a representative who said I needed to reorder a replacement, and nothing could be done. Appalling. I called in, spoke with a kind woman, who offered to send a replacement. However, the item showed only one in stock, and it was on hold. She sent me a free return label and offered a 10% discount coupon (which I never got). Today, December 23rd, I saw my size in stock and could add it to my cart. No longer on hold! I chatted back in and spoke with another idiot who swore nothing could be done. But oh, maybe he could send a replacement, but it would take 7-10 business days just to LOCATE the item in inventory, and it might sell out while it is being located. Huh? I called in and talked to another kind representative, but again was told that nothing could be done. I could try to reorder myself, but there was a "50-50" chance it would sell out. I mean... why even have an inventory number then?

The whole thing is ridiculous. In all my years of ordering online - hundreds of orders- I've never received a dress, much less a lovely FORMAL GOWN thrown into a shipping box without any kind of plastic protecting it. What is the matter with this company? How low can they go? Meanwhile, other companies I have worked with will send out replacements at NO CHARGE if the item is defective. I'm an honest customer, I don't rip off companies or lie about condition- and I expect the company to do its absolute best to send my item with care. I paid money for it, the least they could do is make sure it's protected so it doesn't get dirty or torn!

In conclusion, I will never shop at Nordstrom Rack again. The processing timeframe is terrible, and the website is dysfunctional. The customer service representatives are not helpful, and the company does not take care of its products during shipping. I have had better experiences with other companies, and I will be taking my business elsewhere.

I used to shop at Nordstrom Rack in Durham, North Carolina, but stopped because I always felt like I was being followed by the same girl. So, I started shopping online at nordstromrack.com and have spent a lot of money with them. However, my latest experience trying to return a pair of running shoes has made me decide to cut ties with NR altogether, including online shopping. I won't subject myself to humiliation, degradation, and disparaging treatment.

I had the original receipt, original tags, and the gift card used to make the previous purchase, but an old white woman at the cash register didn't know what she was doing and accused me of trying to return something that had been stolen. She didn't believe that a black woman could afford $40 Nike running pants or a real Louis Vuitton handbag. It's sad that black women are still placed into one category, the lowest segment of society, and treated as such on a daily basis. This treatment has to stop.

To make matters worse, Nordstrom Rack is using black men to racially attack and disparage black female customers in its stores. This way, the store thinks it can't be accused of racist practices when it comes to profiling black customers. But we know what they're doing, and we won't stand for it. The divide and conquer game is old.

I've learned that many other black women (and black men) have experienced the same treatment while shopping at Nordstrom Rack stores. We've taken to Instagram to tell our stories, and many have said that what happened with Starbucks needs to happen with Nordstrom Rack. NR needs to learn a lesson. In 2018, black people will call out racism at every turn, and social media is a powerful tool.

If you've been racially profiled while shopping at Nordstrom Rack at Southpoint, please reply to this post. The Durham store is being targeted for a boycott. Do the right thing!

I'm a platinum member at Nordstrom and I recently got canceled by NordstromRack from purchasing anything online. I don't understand why they would do this. Isn't the point of shopping online to try things on at home, see if they fit, and return what doesn't fit or what you don't like? Why would it matter to them if I am returning items on my time using my gas?

I think they should post better reviews and details on their items so that my returns would be significantly less. I've had several weddings over the past 5 years and lots of celebrations and events mean new dresses and outfits. I've also lost weight due to an illness, and if they would look, they'd see the sizing changed and I was trying to figure it out along the way. I prefer to do this in the privacy of my own home where I wouldn't have to try on clothing in their rooms. Which to note, at least in my experience are barely covering and have had people walk in on me and could peer through the rooms. I highly suggest they do this in their stores. This is one reason I purchase everything in the store, go home and return items.

They calculated my returns over the past 10 years! If they were paying return fees I would understand them canceling my account but they're not. They're not executing correctly. I ordered a few thousand just to see if it would work and it did. I'll of course return as I will continue to even more now!

Andrew and Amy, you've really lost touch with customers.

The letter: We recently reached out to let you know that the rate of returns on your online shopping account is unusually high, and that we are no longer able to accept this volume of returns.

In reviewing your account, we see that your rate of returns has not been lowered. As a result, we have made the decision to end our relationship with you and anyone associated with your account. We will no longer be able to accommodate your online transactions at nordstromrack.com and HauteLook.

If you have any questions, or would like more information regarding this decision, please contact our Account Review team at ***@Hautelook.com, or call ***616.

Sincerely,

Andrew BreenDirector, Customer Care
Nordstrom Rack | HauteLook

CC: Amy Sommerseth, VP, Store Service and Experience

After the first note, I called and explained to them all of this. The lady was really nice and said she would note that and it shouldn't be an issue. I waited about 90 days and purchased items over the holidays. Well, c'mon most of these items were gifts so I would imagine returns do increase during this time. Low and behold a month after my holiday shopping, I received the above letter. Cutting costs, I understand, I'm the CMO of a company and am involved in board meetings with these conversations. One item I love about my company is that we look at individuals on a case by case basis. If a customer called to explain what happened and had valid reasons for their behaviors, I would make an exception.

In conclusion, this is more of a review for the executives to see and less for consumers. Warning to consumers is don't shop online if there is a small possibility you won't like the item! It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently. Warren Buffett.

I've been shopping on NordstromRack.com for over a decade now, but I have to say, their online business has always had a lot of problems. In fact, I've never encountered so many issues with any other online retailer. And unfortunately, within the last six months, the problems have only gotten worse.

For starters, Nordstrom Rack has deleted all of my transaction history and favorites folders without any warning or explanation. They've also merged my online account with my Nordstrom.com account without informing me. It's frustrating to say the least.

But that's not all. Nordstrom Rack frequently cancels my orders without any notice or apologies, even though they charge my account before shipping. And to make matters worse, they've stopped sending shipping confirmation emails and often fail to provide order confirmation emails as well.

I've also received the wrong items in my orders about half of the time, and damaged items about 40% of the time. And now, they're shipping completely different orders in the same package without informing me, which makes it difficult to return items because they don't have separate shipping labels or tracking numbers.

The Nordstrom Rack website also has hundreds of items with incorrect descriptions and images, which has been a problem for as long as I've been shopping with them. And their inventory system is extremely unreliable, resulting in frequent order cancellations.

Their website also malfunctions frequently, with crashes and items disappearing from web pages. And their inventory system is archaic and unreliable, often showing items that aren't actually available for purchase.

Nordstrom Rack also engages in deceptive promotion schemes to attract customers, like the recent $5 credit for every $50 spent promotion that never actually gave customers the promised credit.

Their new service of shipping items to local stores for pickup also has problems, as the stores don't notify customers when their orders are ready for pickup. And to top it all off, their telephone customer service is terrible. I've had multiple employees hang up on me, including managers in America. They always seem angry and disgruntled, and the tech support person I spoke to this morning was incredibly rude.

Overall, if you want to avoid emotional distress, loss of money and time, damaged and wrong items being sent to you, frequent cancellations, and horrible customer service, I would recommend shopping on Amazon or any other platform. Many online retail outlets have the same items as NordstromRack.com, in addition to much better customer service and a superior shopping experience.

I recently had an experience with Nordstrom Rack that left me feeling extremely disappointed. As both a former employee and a customer, I can confidently say that this is not a place I would recommend.

Firstly, my experience as an employee was nothing short of a nightmare. I come from a managerial position, so I took a major pay cut when I signed up for this job. I was hoping for a convenient job, but what I found was a horror show. The atmosphere was heavy and dark, and the people looked absolutely miserable. During my interview with the manager, I noticed some odd things. I noticed she also said "see you next week". Yet I got a message to begin work that week of Dec 2,2021. I also had many sign in issues and setting up passwords. The day before, I called the manager and she never called back to help me with log in. I tried calling the employee assistance number and found nothing but static noise. So I come in on Dec 2,2021.

The girl who was "training" me was unlikable. I remember her from visiting this place before. I remember she condescendingly asked if I "got it" when I tried to pull off A bunch of clothes hanging off the movable racks. I was reaching for them but it was difficult since the hangers were very curved. So I literally had to carefully get them out without dropping an article of clothing. That comment did put me off, coupled with the already hectic day. I remember also she asked me to find a bag and when I went in the wrong direction, I turned around after realizing my mistake. I saw her eye the manager which was very rude. I would never do that type of disrespect to a new hire. Not all of us spend our days here! I made mental notes of things and tried my hardest to be cheerful in a place I was fed up in. Even though I was wearing that blue apron, I was walking beside her and a customer approached me and asked a question. The customer's eyes were fixed on me. Usually if there are 2 coworkers the customer eyes both of them. The customer I can tell didn't want to approach the person I was training with. I noticed this a lot. Customers took well to me and would approach and eye. I have been in this store before and even asked people who visited this store, nobody asks the employees anything! They are unapproachable. People sense evil spirit, intention and downright nasty people. Customers do not take well to the employees here. I personally wouldn't approach the woman I was training with either or any of these "managers".

The tasks I was given are not only confusing but too much. As you can see by the comments here, Nordstrom Rack is no stranger to making one person complete many tasks. They care about protecting their discounted low budget items. Please do not think this place is a "BARGAIN" or this place is selling anything luxury. Go to Woodbury Commons or DEPOP/POSHMARK/MERCARI/EBAY. Do not waste your time.

I left at 1:14 when I was only scheduled for 1:00pm. My family/friends and significant other literally demanded I quit and told me this was beneath me. My sister sent me an Uber ASAP! My issue is that I care a lot and I take a lot in and internalize a lot. I know for a fact I would suffer working here.

As a customer, I have also had negative experiences. The employees are unapproachable and seem to have a negative attitude towards customers. I have witnessed employees talking trash about customers, which is completely unacceptable. Additionally, the dress code is not enforced and some employees wear inappropriate clothing. The ear pieces they make employees wear are also unnecessary and annoying.

Overall, I would not recommend Nordstrom Rack. The high turnover rate is not coincidental, and the toxic work environment is not worth the low pay. As a customer, I would suggest looking elsewhere for better customer service and a more positive shopping experience.

I HAVE BEEN A NORDSTROMRACK.COM CUSTOMER FOR OVER 10 YEARS.

HERE IS A SHORT LIST OF THEIR MANY VERY SERIOUS PROBLEMS THAT MAY CONVINCE YOU TO TAKE YOUR BUSINESS ELSEWHERE:

Their online business has always had lots of problems... more so than any other online retailer I have ever done business with. However, within the last six months, the scope and nature of the problems have increased exponentially.

EXAMPLES OF PROBLEMS THAT MAKE SHOPPING WITH NORDSTROMRACK.COM A NIGHTMARE:

The company has deleted all CUSTOMER TRANSACTIONS HISTORY; Deleted all CUSTOMER FAVORITES FOLDERS; Merged all customer online accounts with their NORDSTROM.COM ONLINE ACCOUNTS, (For customers who also had a Nordstrom.com online account), AND NEVER CONTACTED OR INFORMED CUSTOMERS ABOUT THESE ACTIONS.

Frequent CANCELLATIONS OF CUSTOMERS' ORDERS without notice or apologies, or compensation, considering that they always CHARGE CUSTOMER ACCOUNTS BEFORE ORDERS ARE SHIPPED.

Nordstrom Rack has STOPPED SENDING SHIPPING CONFIRMATION EMAILS to customers, and quite often, they DO NOT PROVIDE CUSTOMERS WITH ORDER CONFIRMATION emails.

THEY FREQUENTLY SHIP THE WRONG ITEMS, (about 5 out of every 10 orders I place).

Frequently SHIPS DAMAGED ITEMS to customers. (About 4 out of every 10 orders I place with them).

Now THEY ARE SHIPPING COMPLETELY DIFFERENT ORDERS IN THE SAME PACKAGE, without informing the customer, and usually with incorrect order numbers, making it very difficult to return items, because the items do not have separate shipping labels or tracking numbers, and therefore do not appear in their computer system as having been delivered.

NORDSTROM RACK WEBSITE has hundreds of items with descriptions and images that are completely wrong. This problem has existed for as long as I have been shopping with them.

INVENTORY PROBLEMS: This problem has always existed, and results in FREQUENT CANCELLATIONS OF ORDERS.

Very often, their website will show that there are multiple of the same items available for purchase. However, after you have completed an order, and paid for it, they will cancel your order a few days later, then refund your account about 5 days or so afterwards. This practice is very common. They hold on to your money, earn interest on it, then cancel your order without compensation.

WEBSITE MALFUNCTIONS CONTINUOUSLY.

FREQUENT CRASHES; Items disappearing from their web pages, then reappearing minutes later.

ITEMS switching from SOLD OUT, to AVAILABLE IN MULTIPLE QUANTITIES within a matter of seconds.

ARCHAIC AND EXTREMELY UNRELIABLE INVENTORY SYSTEM.

You never know if your transaction is complete, even after you have paid for the item. Far too often, they show items on their website that are not available for purchase.

ENGAGES IN DECEPTIVE PROMOTION SCHEMES TO ATTRACT CUSTOMERS:

Recently, NORDSTROM RACK ONLINE had a promotion that appeared at checkout, INDICATING THAT CUSTOMERS WOULD RECEIVE A $5 CREDIT FOR EVERY $50 SPENT.

HOWEVER, customers were not receiving any $5 credit as promised. I called and spoke to a CUSTOMER SERVICE MANAGER, who told me that neither she, nor any of her workers had any knowledge about it. A couple weeks later they pulled the promotion from the website.

SHIPPING ITEMS TO LOCAL STORES FOR PICK UP:

This new service has problems. Nordstrom Rack Stores do not notify customers that their orders have arrived, and is ready for pickup. And to make matters worse, customers NO LONGER RECEIVE SHIPPING CONFIRMATION EMAILS OR TRACKING NUMBERS FOR ITEMS ORDERED AT NORDSTROMRACK.COM.

LASTLY:

TERRIBLE TELEPHONE CUSTOMER SERVICE.

JUST TODAY, I HAVE HAD 7 DIFFERENT EMPLOYEES HANG UP THE PHONE ON ME. NOT ONLY CUSTOMER SERVICE EMPLOYEES LOCATED IN FOREIGN COUNTRIES, BUT ALSO TELEPHONE SERVICE EMPLOYEES AND MANAGERS HERE IN AMERICA.

THEY SEEM TO ALWAYS BE ANGRY AND DISGRUNTLED. THIS MORNING I CALLED TECH SUPPORT ABOUT ONGOING ACCOUNT PROBLEMS. THE TECH PERSON WAS LOCATED IN FAIRFAX, IOWA. HE WAS VERY RUDE, AND ANGRY BECAUSE HE FELT THAT I WAS NOT SUPPOSED TO HAVE ACCESS TO THE TECH SUPPORT PHONE NUMBER, WHICH WAS PROVIDED TO ME BY A CUSTOMER SERVICE EMPLOYEE. HE ORDERED ME TO CALL CUSTOMER SERVICE, THEN ABRUPTLY HUNG UP ON ME.

THAT'S NORDSTROMRACK.COM IN A NUTSHELL.

IF YOU WANT TO AVOID EMOTIONAL DISTRESS, LOSS OF MONEY AND TIME, DAMAGED AND WRONG ITEMS BEING SENT TO YOU, FREQUENT CANCELLATIONS, AND HORRIBLE CUSTOMER SERVICE, THEN SHOP ON AMAZON OR ANY OTHER PLATFORM. MANY ONLINE RETAIL OUTLETS HAVE THE SAME ITEMS AS NORDSTROMRACK.COM, IN ADDITION TO MUCH BETTER CUSTOMER SERVICE AND SUPERIOR SHOPPING EXPERIENCE.

In my review I speak as both someone who shopped here and worked here(for one day).
Worst "job" experience ever. I quit the first day and I wish I just left on my break.
I come from a managerial position to start with so I took a major cut when I signed up for this. I was a business manager/freelance makeup artist. I lived in the city and came back temporarily. Tried to pick up a convenient job and came across this horror show.

The atmosphere was heavy and dark. The people looked absolutely miserable. During my interview with the manager, I noticed some odd things. I noticed she also said "see you next week". Yet I got a message to begin work that week of Dec 2,2021. I also had many sign in issues and setting up passwords. The day before, I called the manager and she never called back to help me with log in. I tried calling the employee assistance number and found nothing but static noise. So I come in on Dec 2,2021.
I was put with this employee to train me. The girl who was "training" me was unlikable. I remember her from visiting this place before. I remember she condescendingly asked if I "got it" when I tried to pull off A bunch of clothes hanging off the movable racks. I was reaching for them but it was difficult since the hangers were very curved. So I literally had to carefully get them out without dropping an article of clothing. That comment did put me off, coupled with the already hectic day. I remember also she asked me to find a bag and when I went in the wrong direction, I turned around after realizing my mistake. I saw her eye the manager which was very rude. I would never do that type of disrespect to a new hire. Not all of us spend our days here! I made mental notes of things and tried my hardest to be cheerful in a place I was fed up in. Even though I was wearing that blue apron, I was walking beside her and a customer approached me and asked a question. The customer's eyes were fixed on me. Usually if there are 2 coworkers the customer eyes both of them. The customer I can tell didn't want to approach the person I was training with. I noticed this a lot. Customers took well to me and would approach and eye. I have been in this store before and even asked people who visited this store, nobody asks the employees anything! They are unapproachable. People sense evil spirit, intention and downright nasty people. Customers do not take well to the employees here. I personally wouldn't approach the woman I was training with either or any of these "managers".
I left at 1:14 when I was only scheduled for 1:00pm. My family/friends and significant other literally demanded I quit and told me this was beneath me. My sister sent me an Uber ASAP! My issue is that I care a lot and I take a lot in and internalize a lot. I know for a fact I would suffer working here.
They put me for a shift on Saturday for 11am -7pm! Even though I never asked for these hours. I also told my manager my preferences from the beginning. So I don't know why they spring these hours on me. This is foreshadowing the horror that awaits. I told this "manager" that I would start off PART TIME until I get the gist of things. That made me feel so disrespected.
There is an app/code/number for everything. You can't even stand up without some code! I have worked in many places and this was UNNECESSARY! They have strange policies that make no sense and are impossible to understand. Nothing is outright! Even Nordstrom tells you in fine print that they reserve the right to switch things on you or add more tasks. The tasks I was given are not only confusing but too much. As you can see by the comments here, Nordstrom Rack is no stranger to making one person complete many tasks. They care about protecting their discounted low budget items. Please do not think this place is a "BARGAIN" or this place is selling anything luxury. Go to Woodbury Commons or DEPOP/POSHMARK/MERCARI/EBAY. Do not waste your time.
Something told me to ignore the message back I got from the manager and I wish I would of listened to my gut feeling. I quit that same day! It is too much confusing work for breadcrumbs! I literally had stomach pains when I left. My eyes were watering from my irritation! I was mad at myself for taking this job or even going to the interview.
I am a good judge of character and places... this place is TOXIC! I even felt dread the day before I went to my first day of work. I wished I listened and ditched!
My sister works in the Medical field and she called me concerned and told me how her coworker's brother worked for the company! She told me that her coworker wanted to personally speak to me! That's how serious she wanted me to reconsider ever going back! She warned me that it was horrible and they treat you like a slave!
My friend sometimes shopped here and said she didn't like the woman who trained me wearing the braids. She told me she had an envious nasty spirit. She didn't like this person at ALL! I noticed I had to greet her in the beginning. She was not welcoming and kind. I could see she would be problematic, despite acting like she was "helping". She was one of the people who was gossiping about other coworkers right in front of me. My friend "sees" things and she picked up on things I never told her about. She picked up on a woman wearing a Kelly green scarf. I literally remember this woman and the way she wrapped her scarf. Then she proceeded to tell me about it. Her and her coworkers from her workplace(medical field) said this place was bad news! My mom literally yelled at me to never go back!
I find it so despicable that managers and others get to wear whatever while other employees wear aprons! Not only that, but many have broken the dress code. I have been around Nordstrom Rack many times with people and I have seen leggings and vagabond looking outfits worn by employees! Yet they have the nerve to uphold a uniform to certain employees! In the Healthcare field, you find EVERYONE in scrubs! From the techs, Nurses, Physicians, PCA's, etc! The "managers" were dressed in middle school clothing. I saw bad orangey hair dye jobs and other atrocities. I felt overdressed and out of place. I had to wear an apron when you have managers walking around looking horrible? Either everyone wears an apron or nobody wears it. I was shocked people came to work wearing and looking like they did.
They make you wear annoying ear pieces. 99% of what was said is irrelevant! These ear pieces serve no purpose other than to be a nuisance.
I am a very kind person and I like to relate and learn. But I can also snap and get folks together when need be. There is too much toxicity going on. I was within ear shot of gossip about other coworkers. The few customers I did see were a bit overbearing and annoying but nothing compared to the workplace environment.
When I went on break and was approaching the break room I noticed something strange. There was this male who had this long fixed stare on me that made me uncomfortable. I sat away. I noticed he sneezed and when I kindly said "Bless you". He didn't even say thank you. He possibly didn't hear, I leave him up to God himself. But this just adds to the situation. I don't want to write about the males I came across here but I will just leave it at that!
My manager was beyond unprofessional. She is hard to contact. I feel that she instructs her minions to tell people she is busy! I literally had to go through her "Assistant". I knew something was off when I asked her how the work environment was and she asked what I meant. How does a "manager" not know what a work environment is? I also thought it was HIGHLY unprofessional to ask me "where I was from". She had my resume, and on it shows my address. I take that to mean she was asking about my ethnicity because there is no way an exotic last name can be American. I never asked her with her heavy accent where she was from, event though I knew. That was very unprofessional of her and ignorant. To ask someone where they are from is tacky. SHE DID IT ON MY INTERVIEW! Just because someone has a certain Spanish, Arabic, Korean, Hindi, etc last name doesn't mean you can ask them where they are from. I don't hear Italian Americans asking other Italian Americans what part of Italy they are from. Very tasteless. I was so done with this place that I had a friend phone in and tell this horrible place that I won't be returning. My friend told me that the person on the phone told her that the manager was "busy". I laughed and said "LIES". My friend told the employee that she needed to contact the manager DIRECTLY! When the rude employee asked to take a message, my friend told her I won't be returning. BLOOP! Go find some sap who will work long hours enduring abuse for breadcrumbs!
RUN! RUN AWAY! THEY WILL HIRE YOU QUICK. BECAUSE YOU KNOW IT'S ABOUT TO BE SOME MESS! I am so mad
There is a male assistant manager who was one of the very few people who were kind and sweet. I wish the circumstances were different, because he would be great to work with. I hope he one day sees himself out the door because he is too good for the place. Other than that, the place is unbearable. You will definitely suffer physical and mental distress working here. The day before I interviewed, I saw a young woman with the apron come down the escalator and to the first floor register. This woman looked so drained. My friend wasn't feeling this "position" at all. The young woman was literally a sign! As well as the many mysteriously cancelled Uber rides I took to get there. Even the taxis were mysteriously unavailable except one, I felt bad to decline since I had to be at work at 9. The uber man who came didn't know the address to the place and asked me what exit to get off! Sign after sign was literally telling me to not go! I wish I would of listened to my gut. I wish I would of left on my 15 minute "break". Make like the Jamaican running team and RUN away! Trust e, I worked in Medical offices, dept stores, free lancing, etc! I have also done Sociology and other studies. I know toxic work places when I see them! I beg of you! Reconsider! Their high turnover is not coincidental!
Managers were literally being sued by Credit bureaus! This is a despicable place! AND YES, EMPLOYEES DO TALK TRASH ABOUT CUSTOMERS!

Loyal customer of many years, prefer to shop online as the nearest store is 2+ hrs. away. On 11-20-23 I placed an order of $430 using their App. I did not realize that when I did the latest iOS update my old shipping address, which I haven’t used in over 8 years, had been defaulted to on their App. I have placed many orders using my current address, and that was the one that had been selected until the iOS glitch. I know this is what happened because it happened to several of the other apps that I use on my phone. After receiving emails that my merch was delivered, I called Nordstrom and after realizing my purchases were sent to wrong address, I asked for store credit so that I could repurchase the items. They were Xmas gifts and I really wanted them. Nordstrom refused. I really want to continue shopping there, but I feel like they should take better care of their loyal customers.

Order #[protected]

I bought a sweater there yesterday and was really happy about it. As I put it on this morning, I noticed that it still had the security tag on, although somebody had tried to rip it off before me. So not only was I not able to take it off, it had a huge whole from the previous person who had tried to take it off….. It was so frustrating cuz I literally paid almost $100 bucks for a damaged item that was torn, with holes, and a dumb security tag 😒😒😒

Nordstrom Rack is a great place to find affordable items, and shopping is a breeze. However, once you've completed your order, the real trouble begins. I recently had an entire order, consisting of over 10 items, lost in their warehouse. When I reached out to customer service, I was informed that the labeling on the box had come off. This was only discovered after I sent an email inquiry about why my order had not been delivered and the package status had not been updated for 10 business days. Needless to say, I was disappointed and frustrated that my order was cancelled and my money refunded. It's important to note that the excitement of receiving an upcoming parcel cannot be measured.

Another issue I've encountered with this online store is their inability to display real-time stock status. When you order an item, the status in their system is "ordered." However, they may later inform you that they no longer have the item in stock, resulting in the cancellation of your order.

It's surprising that a retail giant like Nordstrom Rack is unable to display which items and sizes are available and which are out of stock. Other online retailers, such as net-a-porter, eastbay, and even offspring.co.uk, have the ability to display actual stock status in real time. It begs the question, why can't Nordstrom Rack do the same?

A possible solution would be for Nordstrom Rack to review the capabilities and capacity of their IT and logistics departments, including their infrastructure, policies, and procedures. They should set reasonable service level standards and ensure that their senior managers are competent in running these departments. If complaints like these continue to persist, then it may be time to consider replacing those in charge.

I've been a Nordstrom Rack online shopper for quite some time now and I must say, I've always been satisfied with my purchases. They always arrive on time and in good condition. However, it seems that the company's customer service and reliability have been going downhill lately, as I've noticed from other reviews.

Just last week, I ordered two pairs of booties - one for myself and one for my 8-year-old daughter. Two days after placing the order, I received an email saying that my pair couldn't be filled due to a shortage. I immediately went online to check and saw that the shoes were still available in my size and color. There was no indication that there were only a few left. I called customer service to inquire about it, but the representative couldn't even find the item in their system. They refunded me for the shoes and for shipping.

It's been a week now and I still haven't received a shipping confirmation for my daughter's shoes. I called customer service again and was told that there was no information available and that I wouldn't be receiving the shoes. They said they would issue a refund, but I was left wondering if they were going to notify me or just keep my money and hope I wouldn't notice.

To make matters worse, when I received the refund email, it said that "my return has been approved". I was confused and frustrated because I didn't return or cancel any order. The representative told me that the shoes couldn't be filled.

This experience has left me disappointed and frustrated with Nordstrom Rack. I've lost my trust in them and won't be placing any more online orders. I'll be sure to share my experience with my friends, family, and on every forum I can find. Nordstrom Rack needs to get their act together and improve their customer service and reliability.

Nordstrom Rack, where do I even begin? Let me tell you, I was not impressed with my recent experience at this store. It's no wonder they're closing stores with the way they treat their customers. I was yelled at and chased out of the store because my mask didn't fit the way they wanted it to. Now, I understand the importance of wearing a mask, but I have a medical condition that prevents me from wearing a mask snug to my face. Instead of understanding my situation, the employees discriminated against me and bullied me into leaving. It was a very embarrassing experience for me.

To make matters worse, I've seen their own employees wear masks the same way I was wearing mine. They don't yell at customers who aren't social distancing while standing in long lines to check out or shopping. They don't even clean their carts or sanitize the credit card machines and area around check out. It's like they're being selective with what they want to enforce, which results in unfair treatment towards people with disabilities.

But that's not all, I've also had issues with their deceptive marketing tactics. They advertise a sale, but when you get to the store, it's really only a couple of styles with limited sizes. And if that wasn't bad enough, I ordered a sale item online, but after three weeks, I still hadn't received my merchandise, even though they had already charged my card. When I contacted them, they claimed to be out of stock and notified me weeks after charging my card, even though the website said it was in stock. It seems like a scheme to use my money for a month before returning it to me. If they do that to several people a day, that would add up to a lot of money. I'm pretty sure that's illegal, and they should be audited.

When I reached out to the district manager to complain about the horrific treatment I received, she offered a fake apology and said that it shouldn't have happened. Humiliating customers in their store is not okay, and a fake apology is not a resolution. This is a sleazy way to do business, and I wouldn't recommend shopping at Nordstrom Rack.

I had a really bad experience with Nordstrom Rack. I ordered three items on Christmas Eve and they guaranteed 1-3 day shipping online. However, by 12/30/15, I still hadn't received them. I called to see what was going on and was told that they had the wrong address. I was shocked and asked them to send the items back. They said it would take 14 business days to do so. I was disappointed, but I still wanted the items. The customer service representative was on the phone with me for an hour trying to switch my address to the correct one. However, she was unable to do so and said she would call me back because she was having technical issues.

After two hours, she called me back and said she was going to refund me the items and repurchase them so they could get here faster. I agreed and she refunded me the items and canceled my order. However, after canceling my order, she started adding the items back to the cart for a real order. When she got to the third item, she told me that the booties that I ordered were no longer available. I was frustrated and told her to send me the pair that they had in a box somewhere. She said she would look everywhere and call stores to find them. She promised to call me back with the refund confirmation and to place the order for all three items.

However, 24 hours later, I still hadn't received a call back. I called back and spoke with someone else. I explained everything and they told me that the second item was not available for order anymore and that I was supposed to order them last night. I was shocked and disappointed. After two hours on the phone, I got a "we are sorry and you were supposed to place the reorder. We no longer have the items in stock." I was really upset with Nordstrom Rack and their customer service.

Overall, I would not recommend Nordstrom Rack to anyone. Their customer service was terrible and they did not deliver on their promises. I was really disappointed with my experience and would not shop there again.

I recently had an experience with Nordstrom Rack that left me feeling frustrated and disappointed. I had purchased a few items online and decided to return them to the store in Brooklyn. The return process itself was painless and easy, but what happened next was a different story.

A few days after returning the items, I noticed some fraudulent charges on my debit card (which was completely unrelated to Nordstrom). My bank suggested that I cancel the card, which I did. However, this left me wondering what would happen to my refund from Nordstrom Rack.

I called their customer service line to inquire about the status of my refund. The first agent I spoke with told me that since my refund hadn't been processed yet, I could go to the store with my receipt and they would issue me a gift card. So, I went to the store and spoke with the manager. Unfortunately, she informed me that she couldn't access the status of my refund and couldn't issue me a gift card without confirmation from customer service.

I called customer service again and spoke with a different agent who told me that she couldn't authorize a gift card for my refund and couldn't email or phone the store manager any information. I was feeling frustrated at this point, as I had spoken with three different Nordstrom employees and received conflicting answers and suggestions.

I have since called customer service multiple times and still have not received a clear answer as to where my refund is and when I can expect to receive it. It has been almost two weeks since I returned the items, and I would appreciate some clarity on the situation.

Overall, I was disappointed with the lack of communication and assistance from Nordstrom Rack's customer service team. While the return process itself was easy, the aftermath left me feeling frustrated and unsure of what to do next. I hope that in the future, Nordstrom Rack can improve their customer service and provide clearer communication to their customers.

I recently had an experience with Nordstrom Rack's customer service that left me feeling frustrated and disappointed. I had purchased two pairs of jeans and a shirt online, but due to being on bed rest after surgery, I missed the return cutoff date by just a day or so. I spoke with a customer service representative named "Juan V" on Saturday, who assured me that I would receive a label to return the items via USPS in my email shortly, and that I would be refunded once the items were received.

However, after waiting a few hours and still not receiving anything in my email (including my junk mail), I decided to contact customer service again just to make sure they had the correct email. This time, I spoke with "Juan E," who told me the same thing - that my label would be created, but it would take some time because it was being done by a "Special Team." He assured me that I had nothing to worry about, and that the label would be emailed to me in due time.

Fast forward five days of constant email checking, and I still hadn't received the label. I contacted customer service again, this time speaking with "Juan S," who told me that I would not be receiving a label to return my items because it had exceeded the time frame. I was furious - after being told by two other customer service representatives that I had nothing to worry about and that I would receive my label, I felt like I had been given false information.

I explained to "Juan S" that I had been told by both "Juan V" and "Juan E" that my return had been approved and that I would receive a label, and he eventually agreed to honor it. However, it took a half an hour of waiting and frustration to get to that point.

Overall, I was disappointed with my experience with Nordstrom Rack's customer service. While I appreciate that they eventually honored their promise to provide me with a return label, it took a lot of time and effort on my part to get to that point. I hope that in the future, they can provide more consistent and reliable customer service to their customers.

I recently had a terrible experience with Nordstrom Rack. I placed an order on May 29th, 2021, and was charged for delivery through Fed Ex. I received an email stating that my order would arrive in 3-5 days. However, it did not arrive within that timeframe. I was extremely disappointed when I received a notification on June 6th that the United States Post Office had a delivery for me, and it was only one item - a 3-pack of socks. I paid $7.95 for the US Mail to deliver a pack of socks, which is ridiculous since the cost to send a 3-pack of socks is only 0.55 cents. If I had known that they would use USPS to deliver my order, I would not have ordered it.

It has now been 8 days since I placed my order, and I still have not received it. Nordstrom Rack misled me by sending me an email stating that Fed Ex would be delivering my order when it was never even entered into the FedEx system. My order was boxed and prepared to be shipped through USPS, and there was never any intent to deliver using FedEx. This is unacceptable, and I feel like I have been intentionally misled.

To make matters worse, Nordstrom Rack overcharges for shipping rates, which is pathetic. They are trying to make money off of their customers by charging exorbitant shipping fees. Additionally, I noticed on their website that they can send you anything they want because they "claim" that the items they sell can be "similar" to the item that you are misled to believe you're buying. This is a clear indication that they are not transparent with their customers.

I strongly advise everyone to stay away from this company unless you want to be misled and disappointed. They shouldn't be allowed to use the Nordstrom name. Their return policy is also terrible since it requires the customer to pay for the return. This is not fair to the customer, and it shows that they do not value their customers.

In conclusion, Nordstrom Rack is a terrible company that overcharges for shipping rates and falsely represents how they do business. Their return policy is also unfair to the customer. I would not recommend this company to anyone, and I urge everyone to stay away from them.

This review is about NordstromRack.com, not the actual retail stores. I have to say, I was pretty disappointed with my experience. I mean, Nordstrom is a big name, so I expected better. But honestly, I think I would have gotten better treatment at WalMart or KMart.

So, here's what happened. I placed an order on 11/21, spending more than I intended to get "free" shipping. When I got a notice on 11/25 that it had been shipped, I was happy. But then, our office was closed on the 26th (weekend), and tracking showed that. Then, they redelivered on Monday, the 28th. And tracking shows "delivered" for that date. But when I checked around the office, the package was nowhere to be found.

So, I started a chat with NordstromRack.com. I gave them not only the order number but also the tracking link. The person on the other end disappeared for a bit and then asked for more time. I said sure, take all the time you need. Finally, she came back with "So, because the order was marked as delivered on the 28th, our policy is to give them until December 8th to see if the package will show up at your home. The reason for this is because we want to give enough time to deliver the package to you. If on the 8th you have not received the order. You can contact us again."

I was pretty upset by this. I mean, they have to know where the package is, right? So, I asked for a supervisor. The person on the other end told me I had to call them to talk to a supervisor. I didn't respond right away, and in less than two minutes -- literally -- she sends, "Hello customer? Are you here with me? If not, I will be forced to disconnect this chat."

Honestly, I was pretty frustrated by this whole experience. If you're willing to put up with horrible service, rude people, and potentially not seeing your order for more than two weeks, then go ahead and order from NordstromRack.com. But if you want a better experience, I'd avoid this site like the life-sucking plague that it is.

I did a quick Google search for "nordstromrack.com bad service," and it seems like I'm not the only one who's had a bad experience. People have received used items that were supposed to be new, had similar delivery nightmares, and dealt with awful chat and customer service. So, why put yourself through that?

This was my first time ordering from Nordstrom Rack and it will be my last. I couldn't believe what happened! I checked the shipping times before placing my order to make sure it wouldn't take too long since I was going to be traveling. The website clearly stated that items would ship in 1-3 days, not that they might ship or probably ship. I placed my order on Tuesday evening and didn't hear anything until Friday. Finally, I tweeted at Nordstrom Rack and a customer service representative messaged me back saying they would check on my order. They got back to me saying that since Friday was the third day (even though it was actually the fourth), I would hear something soon.

On Friday evening, I received an email saying that most of my order was ready to ship and would arrive on Tuesday with a tracking number attached. However, there was no information on when I would receive the rest of my order, which turned out to be just one item. I checked the tracking information and it only said that a FedEx label was generated. Then on Saturday, I received an email saying that they were unfortunately not able to fulfill my order completely and that they had given me a refund. There was no explanation as to why they couldn't fulfill my order, and it turned out that the item they couldn't send was the one they were advertising on the site as "the last one." Obviously, there wasn't one!

Today, I received an email saying that my order would be delivered tomorrow. I was excited and decided to track it to see where it was, but to my surprise, it was still in the same place it had been since I ordered it! There was no tracking information other than a generated label. I'm guessing that if delivery is still tomorrow like it says, it doesn't have to go far from the warehouse to get to me. But what is absolutely ridiculous is that the website, my order, and my email all said that the items would ship in 1-3 days when in reality, the items are shipping in almost EIGHT days. That is not a small mistake. Nordstrom Rack has false information on their website, and they are essentially lying to their customers. I'm not sure about you, but I won't be doing any repeat business with a deceitful company. Consider yourself warned.

I recently had an experience with Nordstrom Rack's online shopping platform that left me feeling frustrated and confused. I was attempting to add a new payment method to my account so that I could complete a purchase of nearly 300 CAD worth of clothing items. However, I found myself stuck at the payment step, unable to proceed after clicking the "add payment" button. Despite my best efforts, I was unable to resolve the issue on my own.

I turned to Nordstrom Rack's chat support for assistance, patiently explaining the steps I had taken and the problem I was encountering. Unfortunately, the representative was unable to offer any helpful suggestions or explanations for why the issue was occurring. They simply advised me to try again at a later time. This was frustrating, as I had already confirmed with my bank that there were no issues on their end that would be causing the problem.

Determined to resolve the issue, I called Nordstrom Rack's customer service line. To my surprise, I was informed that I would need to use a USA-issued credit card to complete my purchase. This seemed odd to me, as I had selected Canada as my billing address and had assumed that Canadian-issued cards would be accepted. When I asked for clarification, the representative simply reiterated that it was not possible to use a Canadian card.

Feeling confused and frustrated, I decided to reach out to Nordstrom Rack via email to provide feedback and inquire about the issue with Canadian cards. To my surprise, I received a response confirming that Canadian-issued Visa and Mastercards were indeed accepted. However, when I attempted to reply to the email to ask for further assistance, my message was blocked.

Overall, my experience with Nordstrom Rack's online shopping platform and customer support left me feeling disappointed. As someone with more than enough funds to make a purchase, I found it frustrating that I was unable to complete my transaction due to unclear policies and unhelpful support. I hope that Nordstrom Rack will work to improve their online customer support in the future.

I tried to return something with proof of purchase and was denied because the return policy was changed to 30 days. I was out of the Country and would have been unable to return it any sooner than I did. I went to return it a couple days past their return policy date and was denied. Please change the return policy back to allow people more than 30 days to return something. What I purchased will now be going to waste because it doesn't fit. So disappointing.

I purchased this suit for my son on 3/15/23 store 472 reg#4903 trans#1580 total of $109.84. Upon paying the suit Rng: Briana G didn't mention ofthe return policy. I just realize when going back to the same store today for return but they can't do the return, exchange, or store credit. I hope you can help with store credit or an exchange

Marvin [protected]

Yesterday April 29 at the Nordstrom Rack store at Rookwood Commons in Norwood, Ohio, I chose a men’s blue blazer with the price on the tag for $169.99. When I went to pay at the register, the clerk said that the price was actually $199.99. He said that the price had been changed, but they had not gotten around to changing the tags as yet. He asked if I still wanted the jacket, to which the answer was “No!” To me, this is very poor business practice to not honor the listed price. I have experienced this same situation previously at other stores, and the listed price was honored. I don’t plan on doing business with Nordstrom Rack again due to this poor approach to pricing discrepancies.