JC Penney
Reviews and Complaints

My online search for a new bedspread indicated that the JCPenney nearest me had something I might like. It is 30% off as it is Memorial Week, plus JCPenney website indicated there were two in stock at my local store. I made a special trip into the store taking a throw pillow with me so that I might have an idea if the bedspread would match my decor.

I happen to know that the local JCPenney has two floors and one register on each floor. Knowing which door was closest to one of those registers determined where I should park as my mother, who came with me, uses a walker and she becomes very tired if she has to roam around a store as big as the one we were hoping to shop at.

I left my mother on the lower floor so she could shop for clothes, and I went upstairs where the bedding is located.

I found the bedding department and searched the shelves a couple of times before I walked to another department where the clerk was.

I was very patient as the clerk listened to what I was looking for, showed her a photo of what I was looking for, she informed me if it wasn't on the shelf it wouldn't be in the backroom. She walked over to the bedding department with me to see for herslf that there were none on the shelf. We walked back to her register to see what she could find online to "order" it in. She called to have someone else help me as she was having difficulties ordering it in.

Next person took me back to the bedding department, searched again, I showed him a similar item in a different color. He did go to the backroom in search of what i needed. After a wait he did come back with the correct item, wrong size. Back to the storage room. Eventually he did return with the correct size. I was not allowed to open the package to test the color next to my pillow I brought in for just that purpose. I told him I would buy it and return it if I didn't like the color.

Back downstairs I found my mother waiting for me. She had not found anything. The one cashier downstairs was at the other end of the store helping another person. I waited and was able to let other waiting customers know that the employee would be back once he finished helping the customer who was ahead in line.

When it was my turn the cashier asked if I wanted to put the purchase on a JCP credit card. I told him I did not want to pay with credit. He rang the items up. Again asked if I had a JCP card. Again I told him I did not wish to pay with credit. Even though signs in the store and online advertised a Memorial day sale I was required to locate a coupon on my phone. I found one and he scanned it. I continued to search for the 30% off coupon and was told that only one coupon could be used and that the 30% off was online only.

I am thinking to myself that IF I had wanted to order online I wouldn't be in the store in the first place. No- instead I waste an hour of my day being jerked around by incompetent employees of JCPenney.

I left in frustration. Nothing JCPenney sells is worth that kind of experience.

I decided that someone in the company should be made aware of what type of experience customers have when they walk through the doors. I called the store thinking I could talk with someone in customer service. Apparently JCPenney in Provo Utaj does NOT have a customer service department. They do not have an operator either.

Calling corporate doesn't help either. The customer service is outsourced to foreign countries and they will not listen to your complaint unless you give them private information.

Save yourself the hassle- do not step inside the brick and mortar store. The discounts are for online transactions anyway.

As an expert in the category of J C Penney Salon, I've delved into various customer reviews to provide you with a comprehensive meta-review. It's evident that opinions about JCPenney's services are quite polarized. While some customers have praised the quality of items and the ease of shopping, others have faced significant challenges. Issues like incorrect orders, poor customer service, and delivery mishaps have left many dissatisfied. It's crucial to approach shopping at JCPenney with caution, ensuring you double-check orders and stay vigilant throughout the process. While some customers have had positive experiences, the negative reviews highlight areas that need improvement. Consider your options carefully before making a purchase at JCPenney Salon.

The best manager ever is Tracy and she is the best and nicest and sweetest person I've ever met she works at JCPENNY on Salinas ca at the north ridge mall and I always go to shop now at jcpenny just because she make me feel wolcom all the time and I suggest that jcpenny company let he teach the othe staf how to be the best like her and how to get to wolcom the customers and make them feel home, and if I was the owner of the company I will raised her right away.

I placed an online order with jcp.com for several dresses and pairs of sandals to take to Hawaii for a family wedding. I paid for expedited shipping, and when the package didn't arrive, I called jcp.com to find out what happened--only to realize that I had forgotten to update my address! The package was shipped to my old address, but even though it was my fault, jcp.com credited me back the money and then reordered the items for me, along with expedited shipping. I got NO hassle and am now expecting my order in two days. Thank you, jcp.com!

I've become somewhat addicted to shopping at jcpenney.com. They stock a large number of tall and plus sizes which aren't always carried in stores, and most of their clothes are well-made. I especially love the St. John's Bay t-shirts! It's easy to bring returns to the stores (at least, with a receipt - haven't tried without). And finally, if you wait for sales, you get great deals, especially if you are getting their $10 rewards for shopping there. I just found out how wide their online selection is, and I've started shopping for my husband and daughter there, too.

I had a mentality challenged friend that was kept against his will for 22 month during that time of course he didn't have a haircut and his eyebrows, ears and beard were out of control I was so worried about how to get him a haircut let alone all facial hair the first two girls that came out definitely were not happy to see us then as if God we're looking down came Denise Abell Master Stylist she took care of Eddie with such compassion and was so gentle Eddie cried tears of joy when we left! Denise is an asset to your salon in Glens Falls NY and I will be making all my appointments with Denise from now on

The kit includes 7 pieces. Scissors, nail file, tweezers and nippers, tweezers are very convenient, do not compare with others. Case fairly hard, leather-embossed Croc different colors with metallic trim, compact size slightly larger than the Palm of your hand. It can be placed anywhere, even on the shelf, at least in the bag. Zinger set conveniently take with you on a trip, because all it is complete it is quite light and will not cause any inconvenience. It is easy to open and it securely snaps to the lattice-itself does not open even if you fall. Inside with sleek mounts are placed six essential for manicure items.

I purchased a Hives and Honey jewelry amoire June 1st, 2016. Even though the amoire was on sale for 50 percent off in the store, the manager on duty named Nickel honored an on-line price of an additional 30 percent off, saving me an additional $93. That made the decision easy, as I would much rather purchase in the store rather than the hassle of ordering on-line. Then, a young girl by the name of Courtney that works at the Maple Grove JC Penney store went above and beyond to help me with my purchase. She unpacked it so we could check it over for defects, attached the legs, and carried it out to my car for me. All was done with a smile. All in all, it was a great shopping experience, and I love my new jewelry amoire.

If you've read some of my prior reviews, I'm in my early 60's; so what I might like would be dreadful for younger women. I know, because I was young once. JCP is my Go-To store for my clothes. Their prices are very reasonable, and JCP has a wide selection of clothes for different age groups and sizes. I'm on a fixed income now, so getting inexpensive clothes, at a moderate price is essential for me now. I don't buy shoes there, because I can't find the kind of shoes at the quality level I like-shoes should last a long time, so I'll buy elsewhere. JCP has a decent return policy, too. I buy dresses, jeans, T-shirts, casual and dressy shirts/tops, underwear, and sleepwear there. What more can I say-I've gone overboard already! Thank you!

There was a time when JC Penney was just an average store. I never really put it too high on my list when I went online or drove to the mall. But in the last couple years they have really changed a lot. It is SO MUCH BETTER now. GREAT PRICES, GREAT SELECTION, and customer service in their stores is like a whole new world -- SO NICE!

I know the company is having some financial problems and it may not be around much longer, but the great thing is that OTHER stores might see how the changes at JC Penney have helped them survive a lot longer than all the "experts" said they would -- so even if JC Penney doesn't make it, maybe some other stores will copy the JC Penney ideas and that will make shopping online or at the mall a LOT BETTER for everybody.

I've been disappointed with JCP's customer service in the past for not replacing a defective jacket. However, I give my kuddos to Armon, a sales associate in the shoe department. I had purchased a pair of tennis shoes during the Black Friday sales. Within 2 months, the sole of the left shoe came unattached and constantly moved around. This had never happened to me in my 47 years of life. I don't take much time to shop, so I kept dealing with the inconvenience. After 5 months, I finally came into the store to see about replacing the tennis shoes. Without any hassle, Armon looked up my purchase (since I did not have the receipt) and was quick to say I could replace it. He said he'd make it right and provide a significant discount if needed. However, I found the exact pair of shoes so he easily made the direct exchange. THIS is an example of good and appropriate customer service... no hassle, quick, friendly, and focused on benefitting the customer. For that reason, I continue to go back to JCP.

Personally i like shopping at outlet malls, pep boys, sack's 5th, ebay, overstock and tradsey. Ill say this tho, for collane or perfume sephoria is an exelent shop, for both men and women! Where JC Penney contracts that department, they also do so for other specific lineup. Suchas, i been looking for shorts one year, and i couldnt quit find what i was looking for in feel and comfort. At JC Penney, there it was, Vans Refurbish Antique line of shorts, pretty much penline polo dress pants thats trimed and tailored into shorts. Even bigger supprise, these shorts were not at the vans distributors, or even the retail outlet, but at JC Penney alone. My Bed Headboard custom made by catalog order, was out of date, JC Penney reopened the contract with the crafter just to fullfill the order. Also again, i have not been able to find a suede half sleigh moderen headboad threw any other furniture retailer. Time and time again, JC Penney has rare items and goes beyond expected customer service satisfaction needs.

I recently purchased 4 women shirts and was charged over the amount that was shown on your website.

One of the shirts was originally $59.50 and mark down to $44.62 and then to $31.23. I was charged $35.69.

The other 3 shirts that were the same but different colors were originally $40.00 and then mark down to $27.99 and then mark down again to $19.59. I was charged $ 32.00 for each shirt for a total of $96.00.

Can you please correct my charge account? I was an employee with your company in Colorado until the store was closed.

Also, I never received a confirm email that my order was received, only an email stating my order was delivered. I placed one order and not two. All shirts were in the same order.

Please let me know as soon as possible.

Thank you

Cynthia Bolt

Order # [protected]

Long story short:

I ordered a three piece bedroom set dresser, bed frame and night stand from JcPenny.com.

First piece that arrived in a timely manner. The delivery people delivered it to the room of choice, set it up and took away the cardboard and cleaned up their mess. Quite happy.

Decided to order the bed frame and night stand.

Night stand just shipped with no notification of it shipping. Just arrived one night on the door step. I work second/third shift and came home about 2 am just sitting on the door step exposed to the elements for all too see. I have minor back issues and can't lift much more than 40 lbs with care or it flares up. I had to teeter it inside and leave it in the entry way until my brother to return from his out of town work to move it up stairs. So it sat in the entry way for three days. I took it out of the cardboard and now had huge cardboard pieces that needed tossing out. Three weeks later I found it had leg stands sitting tapped in the bottom door top needing assembly. If the directions didn't get shredded in the hordes of extra packing as I tried to take it apart I might have set it up right away. P.s. I was also pissed because we were scheduled to leave for vacation for two weeks the week it arrived. Luckily it arrived three days before we left or it would have sat at the door for five days. The delivery company was supposed to call us and set up delivery but never did. It just shipped and sat at our door step for several hours.

Bed frame was the worst. They called during vacation and set up a delivery date. Date came. I waited for them for half the day. Arrived late afternoon. They delivered it at the door way and ran. They told me that it was not in their contract to deliver it to the room of choice. Total lie that's not what the contract said. They made me sign without reading, well forced signed me without reading. They dinged the walls a few times and left dents as they reluctantly moved it up the stair well. Then just left it. Their shoes also left a dirt mess on the carpet. I asked them to assemble it but they refused and left disgruntled and angry. My mom came over in the late afternoon to help me assemble it.

We do not do big projects well. Despite the fact it looked nice Jc Penny did not honor their part of the contract in assembling it in desired room and take away extra material. No we had to do it all and ended up with tons of huge cardboard. Due to all the dirt they tracked in I had to vacuum twice where they went and patch up a couple dents the furniture piece left.

NO I would not recommend JcPenny furniture delivery service. It was horrid. Products were nice but delivery service sucked! And I'm a gold card member too. This is the $#*!ty service I got? Never ordering again.

The second and third order the drivers did not:

Inform purchaser of purchase and set up delivery date in timely manner
Did not arrive within a reasonable time frame nor the suggested time frame
Did not deliver item to room of choice
Did not assemble item in room of choice
Did not take away extra packaging
Did not wipe down item for a clean finish
Did not take their shoes off or put covers on before delivering
Did not have good customer service just wanted to sign and leave stating they "delivered it"

Instead they

Delivered items to door and ran
Did not notify consumer of package shipping
Did not ship within a timely manner nor during designated time frame
Caused a couple of dents in the stair well frame
Grumbled and moaned about delivering it to room of choice as if they were going out of their way to give me extra treatment
Made me sign paper without letting me read it nor would allow me to read it
Did not let me get their supervisor on the phone to state how upset I was with the delivery
Just delivered an ran

I use to enjoy JcPenny but starting around 2010 it started going down hill. This experience happened in 2018 and I was not impressed. Not impressed at all and will not be ordering any more items from JcPenny.com.

My mother forced me to open a credit card with you guys and after this year it will be closed and canceled.

I tried posting this on bbb.org but due to the alias name they "quoted" that they could not find the order and decided not to post it. Even provided receipt copies. Thanks guys. :(

Hello:

I have been a credit card holder for about 18 years. Recently, I went to make a purchase and was told that i did not have any rewards points. Since July 1 & 21, I spent $308.23 and 115.00 respectively. I shopped on 8/25 and was told that I did not have any rewards. I spent $291 in Nov and December. Yesterday, I spent 660.80 and was told I have no rewards. I contacted the JCP Rewards tonight, I was told that my points were not linked and will be down shortly.

I asked for those rewards to be applied to my current purchase, the rep said her the supervisor said no but I could go back to the store to return my products and to have them redo the sale.

I went to shopping on sale items. The store advertised that all pink labels are buy one and one free but when purchasing the clothing it was falsely advertised instead it's a percentage on the second clothing at JC Penney in Dothan, Alabama at 900 common Dr Ste 900 36303=334-793-0531. My named Terry A. Person in Dothan, Alabama

I placed an online order that never shipped. JCPenney never contacted me, reached out or updated me to let me know that my order never shipped.

Instead, they continued to collect monies for me for the item -- while the item never actually left the warehouse. They marked my item as "shipped" and it was not. When I called in to see where my item was, I was told that it was "never picked up" by the carrier. When I asked, how is it that other orders have been picked up except mine, they couldn't provide an answer and continued to try to shift the blame on UPS -- even though JCPenney has the item.

I asked to speak to a supervisor, given that the remedy provided was:

1.

We will refund you

2. We will recharge you, but for the "Same Price" (Why would it be for any other price, other than what I paid?)

3. We will give you free shipping, but cannot expedite it and it will be standard shipping

When I asked, well how do I know it will be shipped this time? Why do I have to be recharged again for this to ship?

Where is my original order I placed, or, why must I pay again to have the item replaced? I paid for two items that never came and never left the warehouse.

I spoke to the supervisor, Verisha from "Escalate Advocate" department. I was then told, the prior agent refunded me incorrectly, verified me incorrectly and if I didn't provide:

- My name

- Number

- Account Order Number

- Full Address

- Email address

I couldn't be helped, even though I provided all of that to the prior person. When I advised Verisha that I didn't have the order number in front of me anymore, Verisha told me that she couldn't "help me then", even when I asked if that information was not available after providing the other FOUR pieces of information.

When I asked Verisha to cancel the order and delete my account, Verisha rudely told me "You can do both yourself, is there anything else?". I asked her again, I need my account deleted and I can't do it. She continued to be rude, telling me she couldn't "do it". When I asked her to transfer me to someone who can, or provide the department that can, she flat out told me "I don't know and I can't help you".

I asked her numerous times, "if you cannot assist me, is there someone you can refer me to who can?". Verisha continued to double down on telling me that she cannot help me and to have my account deleted, I CAN'T. Verisha told me to "close" my account, just "log out" and don't place any more orders.

Shame on JCPenney. Providing someone with a "I can't" isn't customer service, as I've worked in customer service before.

Providing someone with a "I don't know, go figure it out on your own" attitude, when you are the employee of the company and an escalation point at that, is a problem.

Providing someone with a resolution such as "I can have you pay (again) for the same price you originally paid" is not a resolution. It's a given. Why would a customer pay any more than they originally did, when the vendor (JCPenney) dropped the ball? I'm the customer who paid my hard-earned money to JCPenney, while JCPenney never held their end of the bargain and delivered what I paid for.

I'm met with a grumpy supervisor, who seems to be one call away from checking out of JCPenney, as she refused to help me, provide me with help, or transfer me to someone willing to actually do their job and help.

When I confirmed with her, "So you can't help me and you're refusing to find someone who can help me correct?" she continued to double down, stating this is a recorded call, etc. I told her I would be filing multiple complaints.

I've also filed a complaint with the BBB, as well as reviews to let others know my experience. As a long-standing customer of JCPenney, this is no way to treat a situation. You should focus on hiring those who actually want to help.

We will no longer be spending any more money towards a company who is fine taking your money, but has a problem when it comes to accountability of holding up their end of the bargain.

I asked for the item to be reshipped as expedited, for the same price, since I'm the consumer that's been inconvenienced, waiting almost two weeks as of tomorrow for an order that never left the warehouse. Instead, I was met with a "Unfortunately" after every sentence, no understanding, no actual solution beyond recharging me (again) and being told to figure something out on my own, by an employee working in the "Support" team.

Also, if JCPenney is unable to delete my account and what Verisha said is true, that there is no "way" and I just have to "log out" please point me to the documentation stating that. Because the website says otherwise and even states, that there is a department who can close a JCP Rewards account. Verisha told me if I wasn't a credit card holder of JCP, she was unable to "do anything".

Unacceptable.

Shame on you, JCPenney. Your employees are dishonest, unhelpful and unwilling to assist actual consumers who have gotten the short end of the stick.

User's recommendation: Order Elsewhere.

JCPenney Cons: Customer service, Online order wrong and customer service not resolving problem.

On December 1st 2023 we visited the jewelry department of JC Penny located at the Danbury Mall, Danbury Connecticut. We had a particular item picked out however we arrived at 10:10 am. There was not an associate to be found. Who ended up trying to assist us was the maintenance person who was unlocking the main entrance. We spent close to and hour waiting for a jewelry associate but one never arrived. What a joke. Because of this I purchased the wrong item due to no professional assistance. I will be promptly returning the item I purchased and will never do business with JC Penny jewelry department ever again. I will be cutting up my JC Penny card immediately. William J Wilson

On 11-24-23, I placed an online order for 442.23 and on 11-26-23 I placed second order for 435,54. Both times I forgot to apply the promotional discount codes. I have shopped at Penney's for 46 years. After numerous phone calls and request for an exception, no one helped or cared. So good will at Christmas is out the door at Penney's. No one seems to have authority to make this exception.

After I receive my orders, which I do want, I will be closing my account. Penney's

will be losing yet another good, long-term customer because of the lack of a customer retention program.

I bought a 14k white gold chain in May 2023. It's now November 2023, and the clasp has turned yellow. The chain is only 6 months old, and since I was told it was of very good quality, I chose not to pay for the extended warranty. Today, I called the JCPenney jewelry store where I purchased it, and they said they couldn't do ANYTHING. In other words, the chain is not of good quality, and JCPenney does not provide good service. I DO NOT RECOMMEND JCPENNEY JEWELRY.

I never received any of the items in this order as it was delivered to my old address because I forgot to change the address on my account.

I am 74 years old and my husband passed in February and I am on a fixed income. I assumed that the packages would be forwarded, but the post office didn't have any record of the packages. I cannot afford to lose $144.10. Your people in India say they cannot resolve this unless I make a police report.

First of all I am an hour and a half away from where my old address is and I cannot get there to sign a police report. I don't think the packages were stolen, I think they got lost in the shuffle somewhere. All I want is to have the money refunded so I can make the purchases again. I was told that was impossible. I had another package that was sent to the wrong address by accident as well and it was forwarded to me with postage due. Not so with JC Penney. I certainly will not be shopping with y'all again if this cannot be resolved.

One of my packages was delivered to the wrong address. After all the packages I received from JCPenney's they sent my package to an address I haven't lived at in over 3 years. I am very upset, and they don't want to give me back my money or my items I ordered. Then some foreign customer service people tell me to go get a police report and send it to an email address. I will tell people not to order or work with JCPenney's if this is how you treat your customers.

Oct. 11 order. Unable to change wrong address label. UPS said only JCP could resolve wrong shipping label on item en route to UPS and too late to link a new My Choice to this order to change delivery address. JCP denies. Back and forth. JCP must call store to explain and arrange package return to store. JCP said No. I was told I just needed to drive to the wrong address to pick it up.

I placed an order on 10/05/2023 for an engagement ring to be delivered by 10/16/2023. I have an engagement event planned that took almost a whole year to plan. JCPenney had no issue taking my money and never once mentioned the product being out of stock or cancelled shipments. I've wrote customer service on multiple occasions with them promising that my order will ship on 10/12/2023. When reaching out today for the tracking number, I'm being told the order was cancelled on 10/05/2023. This is a complete nightmare and JCPenney has completely ruined my dream engagement event. The customer service reps. lied to me daily about my order status. Had I known they would never ship the ring, I would have had time to order online elsewhere. I can't believe they would do this to a customer and it's not acceptable. This needs to be resolved immediately.

I never received a September statement nor a notification by email that I had charges. In October I got an email stating I had missed a payment. I tried to go online to see the bill and could not get into my account, I guess they needed a text message to secure the account. Since I have a landline that wasn't an option. Thus, I called the customer service number and the person said I had to pay $25 plus for the non payment. I did so and cancelled my 60 YEAR OLD PENNEY'S CARD. (Never missed a payment, by the way) Hope you get along without this loyal customer!