Walmart Canada
Reviews and Complaints

Respected Sir/Mam,

Pranav Sukhadiya here. I am writing this email to make a complaint about a Walmart store which is located at 1400 Ottawa St S, Kitchener, ON N2E 4E2. The store number is #1007.

I went there today at around 10:10. I was at the self checkout and I noticed 2 of your employees were staring at us because our cart was full. While I was scanning everything in my cart one of the employees from self checkout side approached me and asked me "are you about to use employee card then you have to show ID as well." She was assuming that I am using employee card. Even I didn't take out any card. I replied her that "I have an employee card of my friend but I will not gonna use it. So, don't worry about it. We would pay full amount without scanning any employee card."

I addressed it by myself. So, she called somebody who was wearing civilian dress. He was probably security guard of Walmart in civilian dress. She might told him to keep an eye on us but not sure though. And then after they both were staring us like we are shop lifters and we are trying to steal something from Walmart. I know that Sunrise Walmart is on number one in Kitchener-Waterloo region for shop lifting and lots of theft and I heard that as well that Sunrise Walmart is running in 4.5 million loss because of shop lifting issues cause this Walmart has 20 self checkout counter and only 4 with cashier counter.

Still that doesn't mean that Walmart employees are considering each customers as a shop lifters. As I told that I will not use employee card of my friend. Do not worry about it. After that they must have to keep an eye on me from little far distance, instead of that one female employee came to us and started to monitoring us just beside us not even 2 meter distance, closer than that. And that security guard in civilian dress, he also came to our self checkout side and both started to staring us weirdly. We felt harrased. They were inactively harrassing us which is not acceptable. I never ever feel this before. But this time it is super disrespectful.

I know cause Walmart is the one who always believe in customer satisfaction. Walmart believes that their customers are their assets. But this time I feel super down. Please take some action on this and hire some skilled employees instead of anybody who doesn't even know how to treat customers and not all are same.

And when we had done with payment that female employee went to check in machine in front of us to making sure that we didn't use employee card or we are lying.

To be honest I tried to check their name tag but I couldn't see their name. Sorry for that.

Please take a look into this matter and hoping to hear from you soon.

My experience with Walmart Canada's online store, walmart.ca, has been nothing but disappointing. I placed an order for a crib on November 23 with an estimated arrival date of November 28, which seemed reasonable. However, after waiting until December 2, I decided to contact their customer service team to inquire about the delay. The agent I spoke to, named "Heart," offered to have her supervisor call me back within an hour, but I never received that call.

The following day, on December 3, I contacted walmart.ca again and spoke with an agent named "Jey-ar," who promised to escalate my issue and send me an email within 24 hours. He also informed me that there was no record of my previous call with "Heart," which made me wonder if her assistance had truly been futile.

Eventually, I received an email on December 3 confirming that the package was being shipped with a tracking number provided. Unfortunately, as of today, I have still not received my order. Walmart.ca uses CANPAR as their courier, but when I tried to use the tracking number to locate my package, there was no updated information available. I reached out to CANPAR twice but was put on hold for more than an hour both times with no response.

It took ten days for anyone to even attempt to address my order after I placed it, and if it wasn't for "Jey-ar," I might still not know what's going on with it. Now, more than two weeks after I ordered the crib, I am left with no idea where it is or when I will receive it. When I reached out to the Walmart.ca customer service team again, they didn't offer to expedite my shipment or help me locate my order, but instead only offered to cancel it.

Not only has this whole ordeal caused a great deal of stress and inconvenience, but my baby is due to arrive next week, and I need the crib to be ready for their arrival. It's clear that Walmart.ca's management is not up to par, and I'm incredibly disappointed with the lack of customer service I've received. I highly advise anyone looking to make a timely purchase to avoid shopping at Walmart.ca.

and take no accountability for their mistakes. This is unacceptable, especially for a big-name retailer such as Walmart Canada.

I was extremely disappointed with the lack of customer service and support. It's frustrating to have to continuously call and follow up on an order that should have been a simple store pickup. Not to mention, having to deal with damaged items and unclear communication on top of it all.

I hope that Walmart Canada takes a long, hard look at the issues within their online ordering system and makes the necessary improvements to ensure a smoother and more pleasant experience for their customers. Until then, I cannot recommend using their online service for any purchases.

Dear readers,

I want to share with you my recent experience at Walmart Canada's website, Walmart.ca. As a long-time loyal customer of Walmart, I have always been happy and satisfied with the great products and exceptional service they provide. Unfortunately, my most recent visit to the physical store was disheartening and frustrating.

As a victim of the recent floods in Laval, Quebec, I was given a certificate from the Red Cross for provisions at any Walmart store of my choice until I can move back home. I was excited to choose the Walmart on Robert Bourassa Street in Laval, Quebec to do my groceries, and the certificate provided to me was for $260.

To my surprise, the manager named Hafiz told me that the difference between the amount of the certificate and the cost of my groceries could not be given back to me. She even removed certain items from my cart so that I could pay less than $260. However, this is contrary to the recommendation of the Red Cross, who stated that flood victims should use all the allocated money and Walmart should not shortchange its customers.

As someone who had a long day at work and was stressed about where my family and I would be sleeping due to the floods, I didn't have the energy to argue with Ms. Hafiz. Unfortunately, Ms. Hafiz even made the situation worse by chatting with her colleagues while we were waiting for assistance. When we informed her that we were leaving, instead of resolving the issue in a humane and compassionate way, she showed us the door with no remorse.

As a result of this experience, I am a very dissatisfied customer. I have never judged Walmart from one person representative before, but today, I felt hurt and disrespected. It's disappointing to see a manager at such a popular brand act in such an unprofessional manner towards people who are already going through a difficult time.

It is my hope that Walmart will take this feedback and improve their customer service skills and train their employees to be empathetic and understanding, especially when dealing with customers facing a crisis. I hope my experience serves as a reminder that businesses should not forget the human aspect of their customer service.

Sincerely,
Marie

I recently had an extremely frustrating experience with Walmart Canada's online service (walmart.ca). After scouring the internet for weeks trying to find a specific patio furniture set (Hometrends Tuscany II 5 Piece Wicker Chat Set) that was seemingly out of stock everywhere, I finally managed to place an order with Walmart. The delivery date was set for June 10, 2021, but after not receiving any updates, I decided to call Walmart's customer service to inquire about my order's status. The representative I spoke with escalated my order to the corresponding department, promising a response within 24-48 hours.

Despite my willingness to wait for an update, Walmart went ahead and issued a refund without my consent or explanation. According to them, my furniture was supposedly lost in transit, yet I had spoken to the delivery company the day before and knew this was not the case. I can't help but suspect that Walmart simply did not have enough stock to fulfill all their orders and cancelled mine because I asked for an update. It's alarming to think that without my phone call, my order could have been sitting in limbo indefinitely.

To add insult to injury, Walmart's only offered solution was for me to keep trying to reorder the furniture set, which was now out of stock. Living in Toronto, where spring/summer is very short, the idea of not having patio furniture to enjoy during the warmer months is incredibly disappointing. I rely on online ordering for many of my household needs due to the pandemic, and Walmart's lack of accountability and transparency has left me feeling frustrated and let down.

I caution others to think twice before trusting Walmart's online ordering and delivery system, as it appears to be unreliable and disorganized. In my experience, the company doesn't take into account the limitations and demands of living through a pandemic and continues to disappoint customers with lackluster service. It's a waste of time and energy to deal with a company that doesn't value their customers or their time.

When it comes to Walmart Canada, my experience was far from positive. In fact, if I could give them less than one star, I would. Their service is simply terrible, with no resolution in sight. I found their customer service phone line to be completely useless, and even speaking to management was a waste of time. The entire situation was so stressful, I regretted shopping with them in the first place. My advice? Avoid Walmart Canada and buy your items through Amazon or a different retailer altogether.

One particular order that stood out involved a bassinet that my family had gifted me for my soon-to-be-born baby. After waiting eagerly for the online order to arrive, I received a notification that stated my delivery had not been made, as the driver couldn't find my location. I then called UPS and confirmed my address and exact intersection and provided clear instructions on how to get to the front door, which wasn't at all complicated.

Two days later, I received confirmation that the package had been delivered, yet it was nowhere to be found. After calling back and forth multiple times, they finally realized that they delivered it to the wrong address - an address that wasn't even remotely close in resemblance! Needless to say, my wife was extremely upset and stressed, given that she is pregnant and close to her due date. We were expecting a bassinet for our soon-to-be born baby, and this mistake on their part caused so much unnecessary stress. Even receiving a measly $10 voucher didn't appease us. It only added insult to injury when the customer service representative asked us for a good review in the phone survey! After 10+ calls, we ultimately decided to request a refund instead and take our business elsewhere.

The second order involved a stroller set that got lost in transit. Despite making many calls to try and unravel the issue, we were constantly given the run-around. Eventually, we were informed that the item was lost and refunded us with no explanation as to why. This was frustrating, as we paid for the item because we needed it, but they simply refunded us without any consultation.

Overall, our experience with Walmart Canada was incredibly negative, and we wouldn't recommend their services to anyone.

Recently, I purchased an Acer tablet for my 80 year old stepfather's birthday from Walmart Canada. Unfortunately, the tablet was not holding its charge and my stepdad wanted to upgrade to a Samsung tablet from the same store. We soon found out that it was 3 days after the 30 day warranty and the customer service person advised an elderly man to call Acer about the issue. My parents tried to call Acer but faced difficulties with reading the tablet's writing. I called Walmart and expressed my disappointment in how they treated two elderly people during a pandemic. The representative listened to my frustration and offered to return the item.

When my husband and stepfather went to return the tablet, they were informed that the item could not be returned without the box as the code on the back was needed. Luckily, we had kept the box from when we bought two of the same Acer tablets. However, it was still a hassle to get a refund for an item that was barely a month old. I was appalled by the customer service provided by Walmart during a time when the elderly are most vulnerable.

I was previously under the impression that Walmart had a good return policy, but this experience has left me extremely dissatisfied. The manager chastised me on my demeanor, even though I had not raised my voice or used foul language. It was so disappointing to have to fight to get a refund for such a recent purchase. With so many small businesses suffering during this pandemic, I expected more consideration from a large chain like Walmart. I will never be returning to that store again.

My experience with Walmart Canada's pharmacy was unfortunately quite disappointing. My husband had called in the morning for a refill prescription, and was told it would be ready for pick up in the afternoon. When I went to pick it up at 5PM, I was informed that they didn't have the medication in stock, despite being told it would be ready earlier in the day. After some back and forth, I was informed that the medication would be ready in five minutes, but then was told that I would have to pay nearly $200 for a medication that was supposed to be covered by OHIP. This was not an issue when we had refilled the medication the month prior.

To make matters worse, I had to wait for over an hour while they went back and forth trying to find the medication. It became clear that the staff was disorganized and poorly trained when they informed me that they didn't have enough medication to complete my refill. They suggested that I go to another pharmacy to get the rest of the medication, which was frustrating after waiting for over an hour.

On top of all this, I overheard one staff member threatening to walk out because her reliever had not yet arrived. This display of unprofessionalism was not what I was hoping to encounter while getting medication for my family.

Overall, the staff at Walmart Canada's pharmacy seemed more focused on profits than compassion for their patients. They have poor communication and processes in place, and I was left feeling frustrated and unheard. While I appreciate that the pharmacy is open during the holiday season and has late hours, I would not recommend their services based on my experience.

I recently had a disappointing experience shopping at Walmart Canada, specifically their website (walmart.ca). As part of their Boxing Day sale, I found a great deal on an Instant Pot 8 qt. that I knew would make for the perfect Christmas gift. I opted for in-store pickup and made my purchase on November 19th, 2021, with a pickup date set for December 11th, 2021.

However, when that date came and went, I didn't receive any updates on my order. I noticed that the item had arrived in Calgary and was en route to the store for pickup, but I wasn't given confirmation that I could actually retrieve it. After several calls to customer service, I was eventually directed to an escalation team who couldn't provide me with any answers about what happened to my order. I suggested that the item was available at other stores and asked if they could redirect it to one of those, but they dismissed my suggestion and insisted that it wasn't allocated to my order.

Time continued to pass and I was left without a gift to place under the tree. In frustration, I went to buy another Instant Pot at full price from another Walmart, assuming that I would eventually receive the one I had ordered and then I could simply return the extra item. However, to my surprise, I received an email AFTER Christmas stating that my order had been cancelled and refunded with no communication or explanation from the retailer.

Not only was I disappointed about not receiving the product I had paid for, but also the poor customer service I experienced along the way. It felt like Walmart had no consideration for the promises they made to their customers, such as the sale price they had advertised. It became clear to me that they were more concerned about making a profit than taking care of their clientele.

As a result of this experience, I decided not to support Walmart Canada anymore and took my business elsewhere. I have since seen that they also have a terrible customer service rating - it's clear that upper management doesn't prioritize it as a priority. In the end, the lesson learned is that Walmart's online shopping can't be trusted, and it's frustrating to get answers or handle any transaction properly as they should have. I believe that Walmart should have allocated an Instant Pot for me at another store and sent me a coupon to use on a future purchase as an apology. Still, instead of making something right, they chose to cancel my order without giving me any choice in the matter.

In conclusion, I would not recommend shopping at Walmart Canada. There are plenty of other retailers out there that value their customer's time and money and whose customer service reputation precedes them.

I recently had a disappointing experience with Walmart Canada's online shopping platform, walmart.ca. After ordering a 6ft Lifetime folding picnic table weighing 97lbs, I was eagerly awaiting its arrival. However, after a few weeks had passed and my order had not arrived, I decided to give Walmart's customer service hotline a call.

Sadly, my experience with their customer service team was lacklustre at best. Despite having a tracking number, which I had not received an email notification for like my other items, there was no information available about where my package was. I was informed that I should wait until next week for an update. After waiting for another ten days and calling in again, I was told the exact same thing.

Frustrated by the lack of progress with Walmart's customer service, I decided to take matters into my own hands and called CanPar myself. To my dismay, I discovered that my package had been found sitting unclaimed with no tracking or address tag. CanPar were waiting for someone to get in touch with them to find it so they could continue shipping. Walmart had done nothing to help me, and they were completely unaware of the situation.

Four days after contacting CanPar, the table top finally arrived, but it was severely damaged. I wanted to refuse delivery, but the driver just noted the damage on the delivery slip and left. Upon opening the box, I found that everything was there, but the table top was dented. I raised my concerns with Walmart via email, attaching photos of the damage and the box's condition on delivery, and asked them to do something to resolve the situation.

Unfortunately, their response completely ignored everything I had written. Instead, they suggested that I return the item in good condition with all the original packing and box. This was impossible given the size and weight of the package. It made me even more frustrated with their customer service as they clearly didn't understand the severity of the situation.

In conclusion, my experience with Walmart Canada's online shopping was extremely disappointing. Their customer service team was unhelpful, and their lack of concern about the condition of the item upon arrival was unacceptable. Moving forward, I will be more cautious when shopping online with Walmart, and I would not recommend this experience to others.

I recently had a less than satisfactory experience with Walmart Canada's online store. I placed an order for an item for my car on April 15th, 2022, and became concerned when my order had not yet been processed two days later. I contacted customer service and was informed that they would reach out to the seller to determine the issue and that I would receive an update within one day. Unfortunately, I did not receive any updates from either the seller or Walmart.

On April 18th, 2022, I contacted customer service again and explained the situation. After our call ended, I received an email from Walmart stating that my order had been cancelled due to the items being no longer available and that they would credit my account. However, when I checked my online account with HSBC, the amount of $144.24, which I had paid for the items from Walmart, was still showing. The next day, the charge from Walmart for $144.24 went through on my account, which led me to contact HSBC customer service.

The representative informed me that I would need to speak with Walmart customer service to resolve the matter. Once again, I contacted Walmart and explained the situation. The representative I spoke with promised to send a message to HSBC to have my account credited for the amount. Sadly, my account has yet to be credited to this day.

Dissatisfied with the runaround, I received from both companies; I informed HSBC that it wasn't their fault that the charge went through to Walmart. Eventually, HSBC agreed to escalate the matter to their dispute department and sent me paperwork to fill out by email. The representative informed me that it could take anywhere from 30 to 60 days, depending on the response from Walmart.

Based on this experience and a past incident in which a similar occurrence took place within a five-month period, I would caution others against purchasing items online from Walmart Canada. The lack of communication and the unclear resolutions provided have left me in a state of frustration and disappointment.