Edgars Fashion / Edcon
Reviews and Complaints

I have never had an account with Edgars or Edcon before, and they have already acknowledged that the account was fraudulently opened. However, despite this, they refuse to inform the Credit Bureaus about the fraudulent activity. I have provided all necessary documentation, including their correspondence, to the Credit Bureaus, but they require Edgars/Edcon to directly communicate with them. Unfortunately, Edgars/Edcon is not cooperating. I urgently need a formal letter, on their official letterhead, not from the collections company, to confirm the fraudulent activity and update my records accordingly

I had an Edgars store card account years ago, and I was placed on debt review in 2012. My account was turned over to a debt collector, who collected the money until I paid it off. When I called Edgars customer care this morning to get a paid-up letter for this account, I was told that they no longer have my information on file. They can't even tell who the debt collector was. This is the only outstanding letter I need to send in order to receive a debt review clearing certificate.

I contacted other creditors I owed at the time yesterday, and they were all able to see my account and issue me with paid-up letters, so why can't Edgars do the same? I also asked whether they had an internal department that dealt with legal situations like this one, and I was told to contact the debt collection business involved and get my letter.

Edgar's gives the worst customer service, they handed my account over to vvm, I made an arrangement on how I was going to make payments and I honored the arrangements and each time I made a payment I always went online to check if the payment I made went off my balance only to find that instead of it being deducted, I was supposed to be left with a balance of around r347... But instead my balance was r783 since then I logged a call it was on the 4th of august the vvm people have no idea what happened for it to get to r783 neither do I and they have logged a call over and over but there's still no resolution, all of a sudden I can't get my info on their whatsapp, their app says that my id number can't be identified of which is the id number i've always used on the app... Im now here in the dark not knowing how much I need to pay in order to close the account which was my initial plan... I'm really sad, very unhappy im actually feeling stuck with them😭😭😭😭😭😭

Good day

My name is Natasha Pillay and I would like to complain about an Edgar's account opened fraudulently on my name.

I have personally went into the Edgar's store at Carnival Mall in 2019 to hand over an affidavit stating that I did not open this account and that it should be investigated and cleared from my name with the Credit Bureau, it has come to my attention that the account has not been cleared from my name and is on my credit report which impacts my credit reference negatively.

I would like this to be investigated and resolved forever as this is affecting my credit rating negatively.

Thanking you kindly

Natasha

I settled (paid off) my account [protected]) at Edgars Rustenburg Waterval Mall in July 2022 and requested that my account should be closed. After paying the amount that was due at the time, several calls were made in store by the Edgars official to ensure that all other accounts linked to the main account (club subscription and cell phone) were also closed.

However to my surprise, Edgars continued to bill me post the closure of the account in July 2022. I went to Edgars Polokwane (Mall of the North) in March 2023 to enquire about the subsequent billings. I was told my cell phone insurance policy was not closed. As a result i had to pay R519. I was told everything is settled and my account is now closed.

Unfortunately to my further surprise, the billing never stopped (now subsequent to March 2023). I am now told I owe R167, which I find it difficult to fathom what is for. Two different officials who contacted me said its service fee and outstanding amount of R40 that accumulated. Everything is just confusing. It appears I will pay Edgars my entire life. There's always something new despite the assurances made in store that I have paid off everything.

Please assist.

I have been requesting Edgars/RCS for more than 10 months to close my paid up store account. when you call their call centre they confirm that the account will be closed. Few months late I learn that the account was not closed and it is in arrears because it has accumulated service fees and my credit rating is affected. I paid this accumulated fees again and requested the account paid up letter and I am told about 48 hours for the letter to emailed to me. Unacceptable service which affect people's life.

To whom it may concern

I have cancelled my contract on the 17th of November 2022, but I still get SMS to purchase things and when I called customer service, they were not helpful. I am not expecting any charges from that account as the account is on zero.

Store name: Edgars Festival Mall

Kempton Park

Regards

Bongani Rikhotso

[protected]

Noticed that every month I get charged a Monthly Fee of R30.00 on my account that is in credit.

I went to the branch at [protected]@Reds and they no longer have a customer service area you have to queue for the tellers and then you must wait for a consultant that assists with the accounts query.

She cannot access your statements or details so we phone the Customer service Line (no direct number for the Branch manager to the Head office - must phone the normal number)

So after waiting a LONG time we eventually get thru to the Customer Service and the Response was SHOCKING to say the least.

I have support Edgars for decades and the way my query was handled let me know quite clearly that they are not interested to assist or keep my account.

She informed that that ANY balance on the account in debit or credit gets charged R30.00 Monthly fee.

I told her my account is always in credit and then I buy as I see something or for birthday presents - I should not use them as a Savings institute? Seriously I get no interest and charged R30.00 a month.

I said just close my account - OK but she cannot do that now as I still have credit so as soon as the credit is used (by another month's charge then they will close - NO sorry, or let me see what we can do...

I said let me escalate this - "so that person will just tell you the same thing...

This is NOT how an account holder should be treated and so for sure after decades I WILL NOT SUPPORT Edgars again

I also keep my account in credit at other retail institutes and never get charged

It is SAD that employees are not trained or CARE that a company that has gone thru very tough times and supported by loyal people are treated as I was and now the company will suffer - and also there is nothing better or worse that word of month.

I suggest that everyone check the charges on the statement every month as I see there are other complaints for charges as well.

Sorry to see you go Edgars - had some FUN shopping with you...

In August 2022 i noticed numerous charges on my Edgars statements labelled: “MOBILE CONTENT SUBSCRIPTION EDGARS SA”, to the value of R24.99 each.

I then went back on my statements and noticed that i had at least two these charges every month, sometimes three; for as far back as i could go on my statements (which seems to be 1 year maximum - i couldn’t download statements that went back further).

I usually don’t download and check my Edgars statements, because Edgars sends an SMS with the total amount outstanding. But for the past few months i didn’t use my Edgars card, and I noticed that the total amount outstanding on my account hasn’t changed much, even though I’ve been making small payments into the account.

I decided to submit a query to Edgars about this, and did so on 12 August 2022, but Edgars didn’t respond.

I then submitted a follow-up query to them on 6 September 2022.

Finally on 15 September 2022 I received an email from Blue Label Telecoms, copying Edgars, stating that the Mobile Content Subscriptions on my account has been cancelled, along with two reference numbers. One for each subscription I suppose?

I then responded by inquiring what the subscriptions were for, because I don’t ever recall subscribing to anything, especially nothing mobile related.

Blue Label Telecoms then sent me a reply along with a screenshot detailing my phone number, the date: [protected]:39, the word “YES”, and “Edgars Soccer Telemarketing Campaign through 3waymarketing [protected]”.

According to BLT I subscribed to some soccer telemarketing program in November 2017, and have been paying for these subscriptions ever since!

No offence to soccer fans, but I take no interest in the sport. Why would I subscribe to this!? The truth is I didn’t, and I think it’s very unreasonable to accept their little screenshot as proof that I did.

I’ve been paying more or less R600 a year, for the last 5 years, for something i didn’t subscribe for, and something that is of no interest to me at all.

Is this how big companies like Edgars and Blue Label Telecoms do business? Is this how they treat their customers?

If you have any accounts with either one of these companies, I would strongly recommend that you go through your statements with a fine tooth comb, so that you don’t get scammed like I did.

Yours truly.

Jacques Van der Vyver

Ps. Feel free to comment and share your thoughts. Especially if you’ve had similar experiences with these companies.

Good day,

With regards to the above mentioned claim and the Call Ref: [protected].

I requested that a Manager call me, the beginning of May 2022, with regards to this matter, for it has been pending since 2019.

The Assessor does not want to pay my Mother in-laws funeral cover out, due to the fact that she was “still married”, however she was separated for more than 40 years from the man, and we have no idea, where he is in SA.

It has also been advised to us that the Assessors want a Letter of Authority (from the Masters Office)

1. I would like to remind you that this is a FUNERAL cover and is supposed to cover the FUNERAL COSTS, not a life cover.

2. My mother in-law did not have any assets. She lived with us and only owned a TV and a bed. We paid all her costs and living expenses. We have also settled her Edgards Account on numerous occasions.

We therefore were not going to pay an Attorney to register the Estate at the Masters Office, when there is nothing in the Estate.

3. I have also liaised with an Attorney firms Estate Department, and they have confirmed that if the Estate is a R0.00 balance, there Masters Office will not even issue you with a Letter of Authority. They will just give a number to the file and archive it.

4. My Husband (Ms Pottas son) paid all the funeral costs himself, with no help from any of the other family members. We are more than willing to provide proof thereof if need be.

I am requesting again for a Manager to contact me, regarding this matter, and do hope that the service this time round will be better than the last.

Regards

Jeantelle Pottas ([protected])

07 may 2022 I purchased a dress from your designer MILA from your Sandton Branch. When i took off the dress I noticed that the stitching were coming loose. My husband took the dress back on the 9 May 2022 for another dress. He was told by Nwati [protected] that she cannot return the damaged dress because there is not tag. I have called your customer service department who advised me to leave the dress at the store with the manager and they will contact the designer for approve the return. I am unhappy and have decided to return all the item not worn and pay my account up. Today at Cresta branch they would not credit my account with the items not worn and told me to take a gift card. I want to close this account DUE TO BAD SERVICE. I bought it on account and should be credited as to the account.

Spoke to Gabrial Moonsami at your customer service no. [protected] who listened to my complaint just to tell me he cannot help and went further by threatening me. REALLY EDGARS YOU REALLY DONT WANT OUR BUSINESS IF YOU TREATING CUSTMERS IN THIS WAY.

I had account with jest and had a policy to cover my account in the event of retrenchment. July 2020 I got retrenched as a procedure I sent my documents to jet store in stanger notifying them of my retrenchment. In September 2020 I sent them again as they couldn't see my claim on the system but it never helped in December I went and check I was asked to continue pay for my account until my issue is resolved and I will be reimbursed accordingky as I kept getting messages to pay for my account.

In February 2021 I went to jet in Kwamashu Bridge City they asked that I give them all the paper work so they can open the claim again and made me complete a claim form and it was processed. I waited and went to check after two months with no lick. I was asked to go to hollard offices in Durban CBD Smith Street they checked and escalated my query through email. I have been severaly going to jet to make calls and always get promised my issue will be resolved as they can see my document on the system even today my issue rain unresolved instead I get demanding calls from Mbd attorneys calling on behalf of jet. I have almost explained my case to more then 10 lawyers calling on behalf of jet and send them prove but it never stops. This is a huge inconvenience and ruining my credit record.

I logged a complaint 2 years ago to have me name cleared from ITC which was not suppose to have been there in the first place. I received a paid up letter confirming my account had been settled and closed in June 2020 and that they were updating my ITC as a matter of urgency!

Today when I applied for a credit increase on another account I was rejected due to an outstanding balance on my Edgars account and that they had to write the balance off, an i was not high risk!

If I did not call RCS to request a limit increase on my account, I would never have known that my ITC had not been updated as per the email I received.

My account should never have been handed over to Nimble collections in the first place 2 years ago as the account had already been paid up!

My ref for my call that I just had with EDCON is Sagreen (11h58) 04 June 2022. She has also emailed the email correspondence and paid-up letter to recoveries, and does not know how long they will take to get back to me. It was suppose to be resolved 2 years ago, and now I have to wait again!

In the email I received 2 years ago, I was advised that this matter had been escalated to senior management of Edgars.

What Edgars has done is illegal!

I cannot get any credit or loans on my name due to Edgars incompetence!

went to mall of the south to exchange a pair of shorts as size was big , was told i cannot do the exchange as i had bough the items at Eastgate mall.

problem is i cannot exchange at east gate as they do not have them anymore, its not like i want refund its exchange

i was told its because of buy one get one free even though i had both products and a till slip

edgars is becoming a problem now just want to finish my account and cancel , i though it will be advantage cause you can now purchase at other stores but i am no longer interested

[protected]

I had paid up my Edgars account at the beginning of Covid, forgetting about the club fee. With no statements received for 2 years, this ran up and my credit went down. I settled the outstanding amount and arranged in store for the club fee to be cancelled, which was about in 2021. Paid up my account now again after using it, and received a statement again reflecting a club fee. I have just been receiving sms's with amounts due, and this month I received a statement. It is obvious that the club fee was never cancelled, when the staff assisted me instore and had me on the phone with the necessary people. I demand my fees paid to date be refunded, and sadly, I will be cancelling my Edgars card, which was my 1st store card i ever took out when I started working.

30/03/22 i went to Edgars Hemingways in East London to change my card to the one with the chip.

the security questions at Home affairs listed my date of issue for my ID card a day different to the one they have on their system.

i didnt get to have a word, i said to the lady on the phone she can confirm with her consultant that my ID says the specific date i mentioned.

Now, my card is blocked, i am unable to make payment. as a result i cant even make payment to my account.

i called home affairs 01/04/22. they are currently off line country wide. i have to go to home affairs in order to rectify their stuff up.

i have my ID card as proof of what i said to the consultant.

i am so frustrated

Today I was at Edgars Chartsworth centre to look for winter clothes for my kids and myself. I don't have an account with Edgars but I do shop there sometimes.

Today 08 March 2022, I was very disappointed with the service I received at this branch. I was being watched from the time I entered the store, the lady moved from the department she was working at to come and watch me as I was looking at the track tops.

I then moved into the shoe department and as I was walking past the beauty section the 2 ladies working there looked at me in an unpleasant way.

I proceeded to the shoe department, tried on a few shoes which is not what I'd come for but because I felt uncomfortable (from being watched) while admiring the track tops. I ended up in the shoes department.

As I was on my way out, the same lady that came to watch me grinned at me while giving signed to her colleague who was standing by the door with a searching tool /stick.

I felt very uncomfortable and mistrusted, she searched my bag and even my purse. I'm not sure whether it was because I was wearing a cap and a coat that made me look like a suspect in their eyes. I didn't see anyone getting searched in the store except for me. I didn't even want to say anything cause I was going to burst into tears. I felt very offended and unwanted at your store.

I am in retail myself and I have been for 12 years now (with the same company). I know the consequences of theft and I wouldn't want to do something that would impact bad on my job /career.

I really wasn't impressed by the service I received at this branch today.

How disgusting Having to wait for a claim that has been processed and excess fee been paid long time ago. I have been specking to a rude consultant Lamese or Lemeez(she will put you on hold while you still speaking that’s being disrespectful). I have been waiting for a new phone since last year October 2021 and this is almost taking a six months to get a new phone.

I am so disappointed in edgars Alberton. I bought a phone for my wife only to find out it's been used and sold as new. The gallery has 80 photos and there are videos. This proves it's a second hand phone. I am fed up. My patience with Edgars is far gone. One also receives a small installment and one expects to pay minimum but the whole outstanding balance is taken every time since I had this account. I guess you don't need little old me as a client.