Randall's’s earns a 1.0-star rating from 9 reviews, showing that the majority of shoppers are dissatisfied with grocery purchases.
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Bakery
10/ 21/2023 Lakeway Randall's a customers for about 8 year's for the past year half.The store GM is very Racist the decorator said fat black bicth to the baker the baker come right back and said I don't like [censored]s, your last decorators was the most respectful people ever and loved their job SMH do something about this racist stuff bring back people that care about there customers
Read full review of Randall'sDogs inside store
4/20/23 @ 4:45 pm: Why does Randallls store allow pets inside. Today, this person had his pittubll puppy inside a cart and shopping. I believe this is unsanitary and stupid especially when the puppy is whining. I can understand a person with a service dog. It is really, really stupid. If I want to see a dog, I'll go to a petstore. The security guard you...
Read full review of Randall'sDelivery
I’m a customer with Disabilities, I’ve experienced this incident before however I decided to give y’all another chance, Boy was I wrong to trust y’all again! Twice TWICE I placed an order and twice I didn’t received my groceries and no one knows anything doesn’t even bother to call the driver or the delivery service they contact with nothing! Now I’m out of not only my groceries but my Money! First time it took almost a month to replace my money how long is it going to take this time. If anything I should receive my money and free groceries for the inconvenience. I can’t drive due to my disability so I rely on delivery it’s a shame I can’t depend on y’all I’m looking to change grocery stores like H‑E‑B they’re very dependable and reliable. SHAME on Randalls.
Is Randall's Legit?
Randall's earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Randall's. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Randall's's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Randalls.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Randall's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Randall's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Randall's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Price not honored
On Nov. 21st at about 8:30 pm, i went to Randall's to buy some orchids for my mom. We saw not one but three orchids that were priced at 4.99 so i went to self check out to pay and the lady that was there offered to help us scan and then she said she wasn't going to allow me to take them. Didn't offer a resolution or anything just took the flowers away from me and took the prices off of them and called her supervisor and he told me that some customers change the prices which can't be true because the tag on them said orchids.
Desired outcome: I'd appreciate a response in the matter as to what should've happened
General customer service
Normally a krogers customer, so we thought we would try Randall’s instead of our normal store due to a recent move. I saw there was a discount for having a card. I went to a cashier and customer service who refused to help me create an account. I was basically told to download the app and make an account on my own, despite being in the store shopping. At that point I just abandoned my cart and left the store. I will just travel the extra distance to my normal store. You lost a potential customer just for having lazy associates.
Desired outcome: Needed help location 9660 Westheimer RdHouston, TX 77063United States
Ribeye steaks value packs
I purchased a package of thin cut value pack ribeye steaks yesterday which was printed “value pack” on the label. I was charged the sales price of 6.97lb. but the advertised price was 5.95lb. Upon returning to the store customer service she stated it was only the thick cut that was 5.97. It does not state “thick cut only” in your ad. Although she did give me a price adjustment. I find this very misleading as it only says value pack and it clearly states it’s a value pack on the packaging.
Desired outcome: Needs to be stated in your ad what cut is on sale for the advertised price.
I am complaining about defamation and personal injury resulting from recent incident at location aforementioned
Good Evening, I am DERRIAN GULLATTE the customer and victim filing a Complaint Against: Randall's Store 2225 Louisiana St Houston Texas 77002 On December 5th 2019 around time of 12:20am I called a cab to Randall's Store. I made it to Randall's right before closing. The Security officer and two others were standing outside the store upon my arrival. As I...
pharmacist - bernice
I have to first give you the back story to fully understand the situation: My doctor has been prescribing me Suboxone film for several months now. It is a controlled drug. My most recent insurance has limits for the drug that are below what I was previously being prescribed. My doctor eventually ended up writing me 2 prescriptions, one that insurance would...
Read full review of Randall'semployees being treated badly by department managers with no consequence from the store director
Myself and at least five other employees have taken or complaints about the floral department manager to our store director multiple times and nothing has been done she belittles us she's condescending she calls names she also talks badly about other employees to each other she has on numerous occasions yelled at employees she has told us to work looks like...
Read full review of Randall's and 1 commentRandall's Reviews 0
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Overview of Randall's complaint handling
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Randall's Contacts
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Randall's phone numbers+1 (877) 723-3929+1 (877) 723-3929Click up if you have successfully reached Randall's by calling +1 (877) 723-3929 phone number 0 0 users reported that they have successfully reached Randall's by calling +1 (877) 723-3929 phone number Click down if you have unsuccessfully reached Randall's by calling +1 (877) 723-3929 phone number 0 0 users reported that they have UNsuccessfully reached Randall's by calling +1 (877) 723-3929 phone numberRetail Store/Corporate+1 (877) 505-4040+1 (877) 505-4040Click up if you have successfully reached Randall's by calling +1 (877) 505-4040 phone number 0 0 users reported that they have successfully reached Randall's by calling +1 (877) 505-4040 phone number Click down if you have unsuccessfully reached Randall's by calling +1 (877) 505-4040 phone number 0 0 users reported that they have UNsuccessfully reached Randall's by calling +1 (877) 505-4040 phone numberGrocery Delivery+1 (208) 395-4722+1 (208) 395-4722Click up if you have successfully reached Randall's by calling +1 (208) 395-4722 phone number 0 0 users reported that they have successfully reached Randall's by calling +1 (208) 395-4722 phone number Click down if you have unsuccessfully reached Randall's by calling +1 (208) 395-4722 phone number 0 0 users reported that they have UNsuccessfully reached Randall's by calling +1 (208) 395-4722 phone numberMedia Inquiries+1 (877) 635-4833+1 (877) 635-4833Click up if you have successfully reached Randall's by calling +1 (877) 635-4833 phone number 0 0 users reported that they have successfully reached Randall's by calling +1 (877) 635-4833 phone number Click down if you have unsuccessfully reached Randall's by calling +1 (877) 635-4833 phone number 0 0 users reported that they have UNsuccessfully reached Randall's by calling +1 (877) 635-4833 phone numberAccessibility Support
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Randall's emailsdeliverysupport@randalls.com100%Confidence score: 100%Support
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Randall's addressM.S 10501 P.O Box 29093, Phoenix, Arizona, 85038, United States
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Randall's social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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