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Blue Label Telecoms
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www.bluelabeltelecoms.co.za
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3.0 144 Reviews

Blue Label Telecoms Complaints Summary

73 Resolved
71 Unresolved
Our verdict: While Blue Label Telecoms has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Blue Label Telecoms reviews & complaints 144

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4:03 am EST
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Blue Label Telecoms Misrepresentation of products

On the 3rd of January I received a call from your company that I qualified for a contract FOR an A80 WITH 256GB INTERNAL MEMORY and I did my research online to find that specific for a Samsung A80.

I waited for over a week and on the 10th I was instructed to accept the debit order as the driver was about to deliver of which phone never arrived until 5pm on the 16th January it was a cheap phone worth a thousand rand with no name 64gb of internal memory with a dysfunctional power button.

I use a phone worth R17K. Imagine such a disgrace.

On the 17th Jan my account was debited R449.00 after countless promises that I will not be debited for a parcel that I have not received as It is not a prepaid phone.

Am I on a prepaid contract or what?

Desired outcome: Reversed debit order from 17 January

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lephile
Cape Town, Western Cape, ZA
Mar 22, 2024 7:20 am EDT
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On the 8th September 2022 i received a call from blue label about qualifying for the cell phone iPhone . I was so excited when they deliver the deliver another phone HTC wildfire E LITE ON CELL C. I have to pay R359.00 for 24 months. I phoned Blue label to cancel my contract they never came instead they were deducting . I've been phoning them they never care. After 3 months I gave that phone to my son. IN October 2023 the phone stop working and I phoned blue label to complaint they promised to come and collect the phone but they never come and I've been phoning them with no luck. I've been paying the phone that is not working since October 2023. I went to my bank and cancel the debit order but it's still deducting. Blue label is the crooks that are stealing the poor peoples money because I really don't know what must I do now that's why am involving Ombudsman. I really need your help because this is really frustrating me now and i cant change my bank because of Blue Label. they can see that even their airtime and data were not used since October 2023. My name is Thembisa Miriam Lephile ID NO: [protected]. My CONTACT NUMBER IS [protected].

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5:03 am EST
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Blue Label Telecoms - Cell phone

Dear [Company Name], I am writing to express my deep dissatisfaction with the service I have received from your company. Last February, I entered into a cell phone contract with your company, and unfortunately, I have encountered numerous issues since then. The problems with my phone began shortly after the contract commenced, and despite my repeated...

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7:08 pm EST
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Blue Label Telecoms Cellphone contract cancellation and refund

I took out a cellphone contract with blue label connect on 20 November 2023 and I was not happy with the device they delivered and I returned it within 7 days but to my surprise they still deducted money from my account and I called them about it and asked for a refund but nothing and again in December 2023 my account was debited again by them and I keep on calling them and they giving me different stories everytime and today on the 27 January 2024 my account was debited by blue label connect again I don't what to do anymore...is there a legal way I can take

Desired outcome: Refund please

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5:06 am EST
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Blue Label Telecoms Unauthorised debit order deduction

Blue label connect deducted R379 from my bank account on 14 December 2023 without any authorisation, which is theft/fraud. I phoned them explaining that they took the only money out of my account which i need to buy food with, they just said theres nothing they can do and then they'd drop the fine. 3rd call the consultant apparently told me that there is no one like me on there system and my query will be send to head office. Blue label connect have authorisation from me to deduct my contract money on the last day of the month as i only get paid then. That was the only money i had left to feed my children with as i am a single parent. I opened a criminal case against them. No one is allowed to take from anyone without there permission and secondly the phone dont even work and they dont want to assist me with it.

Claimed loss: Hungry

Desired outcome: Please refund my money, cancel the contract and take your cellphone.

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The real Joanne N
lONDON, GB
Dec 14, 2023 8:45 am EST

Yes!

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2:33 am EST
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Blue Label Telecoms - Prepaid cellphone contract

Gooday I did have a prepaid contract with blue label connect where the deduct a amount of money for a prescribed amount of airtime/data. my sim card stop working at the end of September 2023 and the sim card was deactivated from the 1 august 2023 sins the the where deducting money on 26 August 2023, 26 September 2023, 26 October 2023 I was already at the...

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1:01 pm EDT
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Blue Label Telecoms Sim swip and would like to cancel this so call contract with rmcs

Hi on the 23 October 2023 I requested a sim swap with rmcs on call, the said my number would be active in 3 days time today still my number is not connected, I call again and the lady that was helping me was rude, I am losing important call, I just want my number back and opt out from this RMCS think, I am so disappointed. I have never signed anything or I have never joined rmcs contracts, this is painfully and frustrating

Claimed loss: R300 of transport and my th airtime I have been using to call RMCS

Desired outcome: I need to be refunded , and I'd appreciate to have my number back on Monday 31 October 2023

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9:01 am EDT

Blue Label Telecoms refund due to myself - double debited

I have called your call Centre 5 times already and not body can assist me. The last person I spoke to was Asakhe who refuse to put me thru to her supervisor and was talking to her other ppl while she had me on the line.

I have emailed my bank statement to you guys on the 06/10/2023 and no response has been received as yet.

Contact number [protected]

email address: [protected]@gmail.com

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7:22 am EDT
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Blue Label Telecoms Deducted x3 more instalments

Good day I have phoned on the 1 august 2023 about the 3x instalments that blue label must credit me. The lady said I must email bank statements Tru,

I did no payment as yet . My id no is [protected] cell number [protected] I emailed it from [protected]@gmail.com.

Due to this my other accounts is in arrears and it's bad for me .

Got an email last week Thursday to said they will assist but nobody phoned me yet. Thanks Charles stockenstroom

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4:41 am EDT

Blue Label Telecoms Cellphone contract

I applied for cellphone contract with Blue label connect, they promised me Samsung A52 but they brought Blackview A52 i called them they came and collected it. I called them to inform when their courier came for collection, they told me they got it and its in good condition they will cancel my contract, Boom month end i got debit order from them i called several times and they said i must send banking statement i did email it even today i did not got my answer

Desired outcome: i need my money back

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9:42 am EDT
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Blue Label Telecoms Cell phone

2022 March or May I applied for a contract phone' A53 samsung, and they brought black view A53 then I cancelled the deal within two (2) working days. now in my credit history is see that am being blacklisted; but I don't know how, because I cancelled the contract long time ago. in some point they debited me R379, and the never refunded me again they tricked me and the Deduct R189.10 unfortunately I reverse it.

Desired outcome: i would like them to remove me from their system because now am blacklisted where as i don't know why.

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8:30 am EDT
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Blue Label Telecoms Selling private information

This company has, on several occasions, sold my personal information to companies who use it for spam and other cold calling. This was done against my consent, which is a violation against the POPI act.

Last time this happened:

14/06/2023 - 09:29 - Company - MiWay insurance, calling from [protected]

Also other companies who have been sold my personal information:

Wesbank Cashpower 14/06/2023 - 11:10

Sanlam retirement 13/06/2023

TopTs Tiles 12/06/2023

Old Mutual iWyze 11/06/2023

Every single day, another spammer is bothering me thanks to Blue Label Telecoms and associated businesses.

Desired outcome: Stop, penalized

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9:06 am EDT

Blue Label Telecoms Blue label dont give my money back

I gave all my bank statement to blue label connect, they even confirm when I do follow up they they got it, its weeks waiting for my money to be deposited, evertime I call some will tell mi to wait for 14 days, or more or less, becouse they send my statements to finance, even now no money in my bank account can someone please give me my money back please good people

Desired outcome: for money to be in my bank as in yesterday

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10:43 am EDT
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Blue Label Telecoms Phone

I was contacted by blue label connect offering me a cellphone contract and they delivered it on September last year 2022,on the 26th december the phone just went off they I contacted them on the 28th and they promised to come and collect the phone and they never come until they debited money on the 15th of January and I keep calling them to come and collect the phone and as usual they don't come ,on the 15 february they debited the money and I reversed it and they contacted me asking asking why I reversed the money and I told them I can't pay for the phone that was not working and they said they have appointment to come and collect it on the 23th and they never come,15 March they debited double the amount and when I go to the bank it says undisputeble then I told the lady from the bank to stop the debit order thats when they start harassing me me whith their phone calls ,even now I m still stuck with their useless phone since last year December and now we are ending may 2023.

Desired outcome: Pls help me to get another phone or cancell contract with blue label connect

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4:58 am EDT
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Blue Label Telecoms Very poor service

I took out a contract over 2 years ago and when wanting to upgrade i've gone back and forth been told I would be contacted but still nothing months later... Im am not happy I have called to cancel this contract then all of a sudden I get called for an upgrade and I already took out a contract with cell c a month ago cause they did not just help me... People have dropped the call on me said they have sent me emails but I got nothing... They are thieves and I don't want them taking any more of my money... I have still not received my confirmation of ending my business with them like they promised I would get I want nothing from them

Desired outcome: i just want my contract cancelled with them as it is done and i want nothing more from them. Its ended

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6:24 am EDT
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Blue Label Telecoms I'm being debited for the phone I do not have

Last year I applied for the phone it was delivered by corier only to find out later that day that he phone is not working, I called the company to come and collect it, the lady I talked to apologies and they send courier again to come and collect it, I became sick and I was admitted for months, now im better, I check my statement the debit is on, but when I remember that time whn I called them I spoke to lady manager a lot coz and I end up transferred to another manager where I cancelled the contract verbally and she assured me that it was cancelled coz I never used that phone and sim card was still sealled, last week I called to ask for refund, the guy gave email address to email all my bank statement from when debit start till now, I did that. Then tuesday on the second of may 2023 I follow up on the called I was told the money will be refunded between today on the 4th or tomorrow on the 5th. Today I called earlier the guy told mi there is no double deduction done so, no refund. Plz I need help from the seniors or manger becouse this is no fair, not right coz why am I being charged so much money while the campany have all the record that phone is with them and I did nothing wrong please help me. From alice dlangalala

Desired outcome: refund

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6:39 am EST

Blue Label Telecoms Auothorised Edgars account charges

Blts has been charging an amount for the "use of a vault" to my Edgars account. I requested a recording of the call where I agreed to purchase this service from Blue label telecoms. Firstly, it took over a year for the company to provide the recording and when they did - the recording does not indicate that I agreed to purchase anything from this company. Secondly, I have never received the service they are charging me for but they continue to charge for it. I have repeatedly requested that this service be canceled it took months for it to be canceled while I was being charged for the service - Edgars requested that I be refunded for the amounts, but this was never done.

I demand that blts refund me for all the amounts erroneously charged to my edgars account.

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8:36 am EST
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Blue Label Telecoms Product service

Consultant called offered me a contract in december 2022 which i took which was of ZTÈ phone with 128gb ,4 back cameras with 48 megapixel.To my suprise the phone they delivered was not what i was promised.

I sent them several emails asking them to pick up their cellphone because its not what we aggreed upon because im not going to pay for that cellphone, no response till today and im suppose to start paying now of which im not, until they pick up and deliver the right phone i will pay them.bad service.

Desired outcome: They must cancel the contract.

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5:22 am EST
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Blue Label Telecoms Service and product

I got a call from a sales agent in June, offered me a cellphone contract at the time I was quite interested due to me getting robbed and had no phone and I was using my moms, I agreed and the agent told me I qualify for a Samsung Galaxy [censored], however when it came to delivery it was the sulfone I don't even known what cellphone that is, I then started paying the contract but at the same time I called in to say it the wrong device and I want the contract terminated however no one got back to me the end of last year someone only got back to me, told me they will pick up the device send it to the assessors and have me refunded they never came to pick it up, again I queried and they came to pick it up finally I was told their company does refund once a week, told me I will get my refund on the 13.01.23 came to that day they emailed saying the device is still with the assessors and it will be refunded on the 20.01.23 however up until today I never go my money back and me and my family was struggling with in this week to us not even having a plate of food nor electricity in my home, I've never seen such a disgusting service as I woke in the collections department of where I work and the customer service is [censored]. I've been emailing back and forth with one of the customer service agents by the name of Lennox and he is ignoring me now when he confirmed my money I was supposed to received 20.01.23

Desired outcome: i want my refund back immediately i suffered long enough

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5:03 am EST
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Blue Label Telecoms Blu label connect

I have escalated the complaint that the blackview contract phone is not working yet you guys debit left right and centre, I have called and sent emails to the customer email address and being told it takes 3 days this company is robbing people and nothing is done about it.

You honestly think in this day and age people have money to waste then I would rather go with intellicell that is customer service.

Regards

Bonita Leukes

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Mashaba Davis
Burgersfort, ZA
Dec 22, 2022 2:12 am EST
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Hi guys be careful with blue label cuz now lm crying since from November they debit double so December it's 3 times they don't want to refund me

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6:11 pm EST
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Blue Label Telecoms Router

It's been 3 weeks now since you delivered this router but only worked for 4 days yet you deducted my money. why? Blue label connect company please come and collect this useless router an pay back my money.

It doesn't have network, sometimes am connected but no data, I also been told to sign in. I complained about this 3 time yet no solution but capable of deducting my money.

Desired outcome: Please refund me

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Contact Blue Label Telecoms customer service

Phone number

+27 115 233 030

Website

www.bluelabeltelecoms.co.za

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