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I went to JCPenney today to use some coupons I had received. The clerk said she could find my card. She also said she couldn't use my $10 coupon and the 35% off coupon I had. So I said let's divide it. She couldn't find my card and I had to reapply and I was turned down. I have over an 800 credit rating. Never happened before. She rung up my items and scanned the $10 coupon. She said I had received it. But when I looked closer, it had not come off. She called the manager and she said it couldn't be off of clearance items. Then I guess I couldn't use the 35% off coupon because I didn't have my card. So she finally said they would use the 25% off of the one item I had left. But why couldn't they use the $10 off of this one? It was just ridiculous. I lost about $25 by visiting JCpenny today. What is going on?
Claimed loss: $10 and then 35% off of $44 pants
Desired outcome: Find out why my account was closed or what happened to it. Why am I still getting coupons if I don't have an account anymore? Get my $10 and the 35% off of $44 pants provided on a gift card. I
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She looked my card up and she couldn't find an account for me. Then I applied and I was turned down. I'm a grown woman...wouldn't give it to my parents. They should be able to look it up.
