Woolworths South Africa
Reviews and Complaints

I had an unacceptable experience at Woolworths Constantia store on the 1 January 2024.

My wife and I ordered two take-away Cappuccinos at the Woolworths coffee kiosk. We swiped our Woolworth Card in order to obtain the Woolworth’s Card discount and proceeded to pay for the Cappuccinos with our credit card.

For some reason the credit card machine could not complete the transaction. So as not to hold up anybody behind us in the queue, we tendered cash in settlement of the purchase. To our dismay, the cashier revoked our Woolworth’s Card discount and wanted the pre-discounted price as settlement for the two Cappuccinos. We objected and were informed that this was the Woolworths policy.

I have a problem with this and consider this discriminatory behaviour making people pay more than what is due simply because they tender cash in settlement of a transaction. I point out that cash is legal tender and as such Woolworths, as a retail institution, has no right to conduct this discriminatory pricing behaviour.

I am a medium size and I bought medium panty size to my surprise when I get home it was small, panty cannot be returned the hanger was written Medium so I'm stuck with them at home.

Yesterday again I went to Mall of the South Gauteng. I made a lay buy my mom took X-large as it was on the hanger I went to pay, I re-checked as I was a victim of clearing small sizes opps the size was XX-large on the tag but hanger X-large and my mom was going to be a victim of clearing bigger sizes .

Woolworths stop doing what you are doing its robbery, knowing very well that panties cannot be returned due to hygienic rule.

I made a purchase of Woolworths hand cooked chips this morning at a Woolworths express, at the engen garage on Atterbury road.

I had the crisps upon arriving to work, while I was eating I realised they have a different than usual taste.

Upon inspection of the packet I realised the snacks were expired.

This heartbreaking and we cannot accept this from such a well respected enterprise. I recently just got over a food poisoning incident this is very traumatic for me, I only fear what the consequences will be to my health

I am very disappointed with Woolworths as a brand, on Tuesday 10th of September 2024 at around 18h00pm, I went to Engen Garage Witpootjie Roodepoort at 628 Corlett Ave to buy fresh chicken for my family so we can cook for dinner. I found one last pack of chicken which was on the last day of expiry and purchased it then immediately when I got into the house as I was about to cook, chicken had a very bad smell & rotten. I immediately went back to the Engen garage to report the matter and refund was provided to me. my issue is that how do i trust Woolworths going forward because i only eat chicken (no red meat) and i am loyal customer for Woolworths. I buy my chicken from Woolworths only.

I bought two pairs of walkmates sneakers for my daughter on 25 July 2024. My daughter wore each pair once and the shoes are damaged. I took the shoes to woolworths adderely street Cape Town where I bought them. I was informed that I have to wait for three weeks as the shoes need to be sent to some department to be checked. I don't understand why should I be the one who should suffer in this situation. I gave them the receipt to prove when I bought the shoes and now as a client I must wait for their department because of their faulty quality. I want my money back.

I placed an online Woolworths Dash order on 15-04-24 under order #o1358949204 which amount to 1174.25. At 17h50 on same day, I received a call from Woolworths advising me that they cannot do delivery on and agreed to do delivery the morning of 16-04-24. On 16-04-24 at 13h00, I contacted their call centre since I never received the delivery, I was then informed that they cancelled my order and will do a refund. On 19-04-24 I followed up on my refund and was told they forgot to process my refund. This morning. [protected]), I was I informed that their refund take 7-14 days to reflect in my account. HOW DISAPPOINTING FROM WOOLWORTHS TO TREAT THEIR REGULAR CUSTOMER'S LIKE THIS! WILL NEVER EVER USE THEIR SERVICE AGAIN!

After all these years of being a customer to woollies it with great regret to say that I don't see myself doing business with them again just because of the poor service I received from Tebogo at fourways mall and to my disbelief when I requested to speak to a manager they made me speak with the camera security personnel as the manager had apparently all gone to attend to a funeral, still finding it hard to understand up to now how such a big shop cannot have even one manager at a given time.

Good day, three years ago I slipped on yogurt spilled yogurt in Woolworths Grove, Windhoek Namibia. I almost broke my knee. A meter a way from the spilled yogurt was an employee busy packing the fridge. I pointed out the spilled yogurt to him. He just looked at me and continued with his work.

I was in so much pain, but continued my shopping, I went back to check if the spill was cleaned and it still wasn't. I informed the manager and told him I almost broke my knee. He just looked at me and continued what he was busy with.

I had to leave the store and go sit outside crying of pain.

No one came to me and checked if I was okay.

Till date Woolworths didnt even apologize to me or compensated me.

Thats how arrogant they are.

Google Morning,

I have always been able to find bras in my size at Woolworths for years, but yesterday I went to the Canal Walk store, and was told that Woolworths has discontinued their range of Balconette bras. I am an unfortunate 34DD, which is hard to find. Woolworths was great for bigger breast sizes and even has marketed doing DD+ sizes.

I can't understand, when I look at multiple shoppers around me with the same problem, of large breast sizes.

I am a size 10 and don't want to wear Boulder holders, so please can you bring back the sexier bras?

We purchased this product from WW Hibiscus Mall yesterday 21 November 2023.

I purchase this product every week from the same shop and has been since it opened and prior to that from Shelley Beach.

I purchase from WW due to their high quality standards and freshness.

The sell by date is 23 Nov.2023.

The butternut was tasteless, half cooked. Not even the 2 minutes in the microwave improved it.

Please look into this. I will not be purchasing this product again until I have heard from you neither will my friends that had dinner with us last night.

Kind regards

Dear Woolworths Management

I am not Jewish; I belong to no religion. I think religion is probably the biggest threat to humankind.

I do however think your stance on Israel is disappointing. Most of the people supporting Hamas, and I mean that, Hamas. They say Palestine but its Hamas.

By bowing down to their demands, you have entered the political fray and taken sides I'm afraid.

I hope that your staff from the LGBTQ+ groups, Christians etc, don't mind you taking sides of terrorists that are completely intolerant of everyone who is non- Muslim. This is also extended to all Muslims not belonging to the Sunni sect.

You have bowed down to terrorists and their supporters.

I will not be shopping at Woolies anymore. I hope that your supporters of Hamas are as loyal to you as the rest of us were.

On Tuesday 31st October 2023 I received a call from the lady by the name of Unathi i don't know her surname but she called from the number [protected]

She told me that Woolworths has a credit on my name of the amount of R680 that is due to me, I closed my Woolworths account 10 years ago. she took my banking details and told me that i should get the money within 5 working days and if money is not in i must call their helpline which when i called they told me they do not pick up anything on my name.

Please note that they called i did not know anything about money from them i want answers and i want that money promised to me by Unathi

Awaiting for you quick response

My email address mbewu.[protected]@gmail.com my ID no [protected] Phone [protected]