CB Department Stores Woolworths South Africa Courier service you use: fastway

Woolworths South Africa review: Courier service you use: fastway

Riaan En Annarie Kruger of US

Dec 18, 2024 4:16 am EST

Verified customer

Featured review

I had my Woolworths order #01469586799 delivered to my house 10:10 as per my online shopping.
I had 5 missed calls from a number that only showed the number and not a name or company. Not knowing at all it was the courier company looking for me. I was in a meeting, replied via text message to the number after the second or third call "I am in a meeting cannot talk". Still kept phoning me. Still my phone kept ringing a car started to hoot extremely loud from the one side of the street to the other side, ON THE HOOTER THE WHOLE TIME!

I thought there was big trouble outside, so I excused me from my meeting saying I need to go and see, here is big trouble. Rushed outside to see where/ what is the problem only finding a car in the street hooting and speeding in the street. No branding, no identification that it is a courier company. As I come rushed out of my house, they stopped in the street took out a parcel.
I was in such a shock that I really even did not want anything from them. Realising that the parcel is for me. Now my neighbours are complaining to me about all the noise.

Delivery car registration number: KDY 442 NW

It was so unprofessional by them. The whole experience was just terrible and very frustrating! I also wrote it on the paper I needed to sign and in capital letters: TERRIBLE SERVICE

I did write a complaint on www.complaints.com, spoke to a consultant online then only to say that I need to PAY to speak to an 'Expert". Also asking for a reference number to take it further. But no reply or space in the conversation bracket to ask again for a reference number.

Why is Woolworths using such unprofessional courier companies?
I do not want to shop with Woolworths online anymore because who is the next courier company that is going to misbehave or be unprofessional?What must I expect next?!

Desired outcome: That Woolworths use better courier services! That no Fastway courier must be used for deliveries to me

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Woolworths South Africa phone numbers

+27 214 079 111
+27 214 079 111

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Head Office Switchboard

+27 860 022 002
+27 860 022 002

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General Enquiries

+27 861 502 020
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Woolworths South Africa emails

custserv@woolworths.co.za

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shop@woolworths.co.za

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Woolworths South Africa address

93 Longmarket Street, Cape Town, 8001, South Africa

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