Woolworths South Africa
Reviews and Complaints

I have applied for a loan acc with Woolworths,

Firstly I struggeld to get someone to help me. No one could tell me for more then two weeks if the loan was approved.

I finally received the loan payment on 8 October. I received my first statement on 12 Oct stating that I need to pay R3460 which included the inisiation fee of R1204. According to my agreement, I only have to pay R2252 a month. When I went on the Woolworths App I know suddenly have to pay R4880. I spoke to a lady at the financial dept but she can not explain why the amount on my statement and the amount on the app has an R1420 difference.

I am so discusseded with Woolworths. They just steel your money.

I bought ladies shoes for R299 on Sunday 10/10/2021 I then wore the shoes 2 times during the week.
It is now Thursday 14/10/2021 and the shoes are tearing apart. Horrible quality. The shoes are 4 daus old and I can't weat them anymore.

I placed an online order on the 27th of September 2021 I was given a slot to collect my order between 10 and 11. I received an email confirming my order collection, my arrival in the store was a different story, I spoke to Bongani the Manager who treated me like I was I didn't pay for my order. I felt abused emotionally by Bongani 😢, the head office didn't help I was told they were investigating who sent me an email. They didn't consider my time, and the money involved when I went to collect the order which suddenly it was out of stock yet I received an email confirming collection plus an sms.

As a regular Woolworths customer and fan, I have been very disappointed. I planned a dinner for my family and the following has happened:
I bought a packet of 10 sealed chicken breasts today from Woolworths at the V&A Waterfront in Cape Town (together with other groceries) at 14:36 using my Discovery card (c Abrahamsohn). When I cut open the sealed packet of chicken breasts you could immediately smell that they were off, releasing a terrible odour. I got 3 members of my family to smell them and they all agreed the smell was awful and we certainly did not want to risk becoming violently ill.
I unfortunately threw my receipt out but I'm sure you could trace my purchase on your system with three above details.
Attached is a photo of the chicken breasts/packaging/details but of course had to throw them away quickly so as not to contaminate the rest of my fridge.

I recently started buying the posh pets dog food. I bought few cans last week to test it out on my dogs for a second week. This morning when I opened the can there was a large layer of mould growing on the dog food! Bought it last week, opened it this week, PD25/01/2021 and BB25/01/2023. Can't quite make out the batch number WWDC63 3.

I know these things happen, but still a little disappointing as I switched from another brand to give posh pets a try and ended up chucking the can.

Kind regards
Nadine

YC DE JAGER ACCOUNT NUMBER [protected] For months now we have been requesting statements from Woolworths. Going to your branches Financial Departments, we get treated like criminals with all the questions asked. We pay our account regularly, but instead of decreasing our balance increase. Please assist, because your Woolworths App is also useless. Please send us statements for the past six months. Email adress [protected]@gmail.com

I just went to Rosebank Mall to do shopping. only when to get to the till to find that the r100 combo was not merging. the Till operators behind the lady who was assisting me were laughing making fun out of me and including the supervisor at the till on the third floor she orders the lady who was helping me to call someone from downstairs to come and explain. As she ushered the instruction "THis customer of yours with please for I don't understand how this works".
The others joined in laughing at me. I have spent my 14 years shopping from Woolworths and this is the kind of service I get. I was shocked with such unprofessional behavior when the supervisor was influencing it at the till point and I reported the matter with the store manager.
Very disappointed Customer

Hi,
The service and attitude at Woolworths Melrose JHB is shocking. The cashier's would rather chat and laugh among themselves before serving the customers. When we eventually did get served, I had to repeat myself three times as the cashier was still trying to be part of the early chat with her colleagues that she did not even acknowledge us or listen to anything we asked her. I felt like she was doing me a favour and I was inconvenience her. This was in the clothes department. Same situation happened in the food section that the cashier even over-charged us and when she called for the manager to over-ride the error. We had to wait 10mins before the manager arrived. He did not greet us or apologize for any inconvenience caused to us. When requesting plastic bags for the chicken and meat to avoid the liquid to run in our material bags, there were none. Just a thought for fruit. Without your paying customers, you would not have a job or a company. Treat customers fairly. I hope the service and attitude improves in order to retain your customers.

Hi

We bought these fruits and they really are terrible they say they are rip and ready but you need steel teeth to eat these, what has happened to the fruit quality lately?
Very dissatisfied it's not as if they are cheap we are paying a lot of money for this fruit

Kind regards
Desiree

Applied for a store card end June was approved have been shunted fro. One end of jhb to the next to get my temporary card then they can't find me O. The system then I must call financial services they confirm all in order I must collect the card at a centre is dangerous.. I'm tired of all this nonsense... The store can find on the system but the head office confirm approval.. U call and they treat you badly...

I placed an order on 30 July 2021. On 6 August a package arrived at our home which is not mine, the details on the outside of the package are mine but the contents are not. I emailed Woolworths about this. Until today I have not received my package nor a refund, and they have not collected this incorrect package which we received. And they also have not once responded to my emails! I want a full refund ASAP

Dear sir/mam
This letter to you is very late but is overdue. As i received a call from Joseph Attorneys today prompted me to make this call. I was retrenched in september 2020. from the last company i worked for Lugte Signs Africa.For nine years prior to that i was employed by Identity signage manufacturers ; who also retrenched me in 2017 due to economic factors. During all of this time i continued to transact with woolworths; sincerely and honestly.
Only when i felt the finanacial pressure i called a consultant in your financial services who kindly informed me that as i was retrenched ; to send all relevant documents to be considered for assistance(i did not record the consultants name-unfortunately).
Having sent all the info ; i was later told that due to my age i did not qualify for assisstance. i truly find this very appalling as nobody ever notified me or informed me during all the time that i was financially comfortable what the position was as regards the insurance matter . Why only now that i find myself struggling to make ends meet? Still to apply for Pension but thats not the solution. Please help me Financially to overcome this problem as i find myself burdened by Joseph Attorneys who need promises of payments i cannot meet. I await your favourable reply soon.

Thanking you kindly
M.I.KAJEE

I sent the email below to Woolworths on Saturday after realizing they had missed certain items and nearly a week later I have had no call nor resolution to my issue!

"I accepted my order a couple of minutes ago and as I was unpacking I noticed a couple of items missing. I asked the courier guy if he had anything else for me before carrying my bags to my apartment and he said he didnt.

This is the second time (2 consecutive delivery issues) after not having any issues at all in the last 5 years of having my Groceries delivered that I'm experiencing a drop in the quality of service I've received.

Please take note of the items missing below and attached:

- Macaroni x2

- 2kg Tastic Rice

- 2, 5kg White Sugar (only 1 delivered)

- 3kg bulk potatoes x2

- 2kg salad tomatoes

- 3kg onions

- The 2x 18 Pk Free Range Eggs

The store this came from is Woolworths Cavandish which is in Claremont, Cape Town. It seems a person by the name of 'Andi' did the packing as the name is written at the top of the checklist / dispatch note.

Early awaiting your speedy response and resolution to this."

Hello,
I sent the below complaint to Woolworths on Thursday, 22 July 2021 and still have not received any correspondence other than an email acknowledging receipt of our email.

I have sent another email this morning to [protected]@woolworths.co.za and thought it best to also send my complaint here as waiting a week for a response it not acceptable.

Good day,

We ordered and paid for 4 x Milano mug S20 INDIGO via online shopping (see attached confirmation).

I have just received the order and there are only 3 mugs AND the one is badly broken (see attached image).

Kindly confirm when we will receive the replacement mug for the broken one AND the one mug which was short delivered?

It also states that the Tax Invoice was attached to the order confirmation email, but as you can see in the order confirmation email attached, there is no tax invoice - please can you send me our invoice?

Please can you come back to me soonest on this query?

I'm writing this email with absolute disappointment at the terrible service received from Woolworths Table Bay Mall Customer Services, in hopes that somehow someone is going to actually rectify my issue.

We live in Durbanville and Woolworths Tyger Valley never had the below boots in a size 11 in stock, of which I needed two pairs of the same size 11 for my twin daughters. We were informed that there were two pairs of size 11 at Table Bay Mall, but that no IBT could be done, as the boots were on sale. So my 70 year old father drove to Woolworths Table Bay Mall on my behalf, as I work during the day. On arrival the exact two pairs of size 11 boots were found and both were in sealed bags with an 11 size sticker on them (see below image). When my father returned back to Durbanville, we discovered that we had three size 11's and one size 12, which is bizarre as well as totally unacceptable as it is the responsibility of the cashier to CHECK the shoe size and not that of the customer. So off my father went back to Woolworths Table Bay Mall Customer Services to address the odd size 12 boot that would be of no use to us at all, as we need two size 11's. Customer service Woolworths Table Bay Mall checked if another store stocked the shoe and size, but no luck was received. Assuming there must be another odd pair of a size 11 and size 12 boot in the store, but no one bothered to cross check the store rooms or provide any further assistance in sourcing the correct boot to me. The one pair was refunded at the sale amount and my father made his way back to Durbanville with no luck. I'm left with twin girls with one set of 11 size boot and that's where the matter ends and Woolworths is quite happy with themselves at that. I will not accept that Woolworths made this disappointing mess and I require two size 11 boots.

I do expect to receive the other size 11 boot delivered to Woolworths Tyger Valley, whereby I will pay the initial promotional price paid.

No response from your customer care department on a service issue I raised with them, 3DAYS later not one response but when you need business you get up to 10 emails in 1 week, next I will go to Trust pilot and Hello Peter

From: Woodford - Jeanette Marriot
Sent: Tuesday, July 20, 2021 1:30 PM
To: Corporate Sales ; [protected]@woolworths.co.za
Subject: Re: Quality Of Cardigans Purchased

To Whom It May Concern

Kindly assist with the attached

The cardigans I purchased online appear to be pilling-Forming Fluff balls on Cardigan
This should not be the case since we have spent R650.00 on a cardigan, Woolworths quality is meant to be the best especially at the price we are paying

Please can I have some urgent feedback on this noting all cardigans are hand washed therefore this should not happen
Please view attached supporting documents

I await your response and resolution in this regard

Thank You
Jeanette-[protected]/[protected]

So at the Magaliesview in Rustenburg store I had the worst service ever so I get a few lunch items and returned to get some coffees at the coffee station, waited close to 20 minutes for two other customers to be served then I get up place my order and suddenly the lady is making coffees for people behind me in the queue. If you are not going to queue like the rest of us how do you get to have coffees made for you? She could not answer why I was not been served next! I find this unacceptable also she was alone on a Wednesday just before lunch. I am also in a hurry what makes these people sooooo special. I pay for my food and tell her to leave the coffee as I am now going to be late for my next doctor's appointment.

Now I am mad as a hatter and go looking for a manager to find some lady who identifies herself as a supervisor ensconced behind a computer instead of being on the floor and her attitude was most un Woolworths like almost an effort to great me - I, unfortunately, went mad shouted and left

This is not what I expect from Woolworths and please do not blame the riots or the covid for bad service as it is rather no management leadership!

PS I do not know if it has been sorted but between the water outages and power cuts the coffee station has been unable to give me coffee 4 of the previous 6 visits - zero care for the customer thought I might have been at Shoprite or the local spaza shop for a moment rather than a Woolworths food

I am truly disappointed in woolworths, I went into Woolworths in Cape Town CBD, to exchange two items for a Micky mouse hoodie, unfortunately I lost my receipt, I was then told that they would not be able to process an exchange for me, however as per your policy, it says one is able to process an exchange even if they don't have a receipt on them.

My 3 year old granddaughter only wears Woolworths panties because of the good fit. But after a wash or two the stitching on the elastic comes undone! It is not only one panty but all of them! I started mending them but the little 3 year old comes and says that Woolworth panties are no good!

Good day,

Kindly note that in 2019 I lost my job resulting in being unemployed for a year. During this time WFS handed my account over without taking the circumstances into account and considering the fact that for the past 10 years that my account was held prior to the loss of my job it was up to date. Since last year October I have been struggling to get a reasonable settlement figure from WFS. I received a settlement sms in October and immediately acted upon it only to never hear back for 3 months from WFS and their attorneys VVM. I have a major problem with the way WFS is handling this matter because the only person being affected here is me with unnecessary financial and interest charges. Surely the time that I was unemployed needed to be taken into account before handing the matter over. Furthermore how does handing the account over help me as the account capital amount has just increased even further. I have proof of emails sent on 8 to 10 different instances and to various emails within WFS and their attorneys to which no response received. I've even got my own lawyers involved to help sort out the issue in March this year and even my lawyers have received no response. Is this the customer service WFS provides to a long standing customer for +10 years? I'm shocked. I'm definitely not denying that the account must be brought up to date. But the non response and the inconsiderate amounts proposed to both my accounts yo settle is absurd.