CB Department Stores Woolworths South Africa Customer service

Woolworths South Africa review: Customer service 1

Genddj of Cape Town, ZA

Jul 24, 2024 3:17 am EDT

Review updated: Jul 24, 2024

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Good day, I would like to express how unhappy I am with the service my partner and I received at the Woolworths store in Cape Gate mall on Sunday the 21|07|24.

My partners store card was blocked for some reason, and I say "some reason" because it was never explained to us. We were left in the dark, clueless and humiliated. Somebody came to assist, I think she was the manager on duty, her name is Kanisha, not sure about the spelling but I remember she is light skinned with a facial piercing and she was very dismissive, I did not appreciate that.

When I asked her "can you explain to us what happened", she could barely look me in my face and just practically wanted to get away. My partner and I felt so uncomfortable and humiliated, it felt as if we were being treated like criminals, even after my partner showed them her ID card. They still seemed doubtful about the fact that she was the card holder.

It was very clear that we were being racially profiled. If we weren't people of color, we would be treated so much differently. I am writing this with so much sadness because I feel that each and everyone should be treated as equals. Your staff should do better, they should KNOW better.

Kind regards.

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P. Beatty

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P. Beatty

Jul 24, 2024 4:46 am EDT

Verified customer

It sounds like you had a really rough experience, and that's absolutely unacceptable. Nobody should be made to feel humiliated, especially when it's clear that you're just trying to sort out an issue. Sometimes, when dealing with situations like this, it's crucial to stand firm and demand clear answers. If you felt disrespected or ignored, it's worth taking this up the chain of command to ensure it doesn't happen again. Always make sure your voice is heard, because everyone deserves to be treated with respect and dignity. Stay strong and keep pushing for the fair treatment you deserve.

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93 Longmarket Street, Cape Town, 8001, South Africa

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