Woolworths South Africa
Reviews and Complaints

Good day, yesterday 4 april 2022, I went to woolworths in springs mall, gauteng to buy my weekly lunch items... Seeing as schools started today. Firstly I tool hot dog rolls... Which use by date was yesterday... I asked the lady if I could get fresh bread and she brought one with use hy dat 5 april... I took it because I had other shopping at woolworths as well.. When I went to the muffins I took chocolate muffins (which date was fine... I then took savory muffins, I looked at the date... Use by 3 april... There was 5 packs of savory muffins and all of them beyond expired date... I told the one worker that i'm definitely reporting to head office and she said, no I won't.

The manager came and apologized. My problem here is, that we go to woolworths for quality fresh food, that's why we pay more.

A previous time I bought chocolate muffins for my colleagues... I did not check the use by date and it was old when someone mentioned something.

I enjoy woolworths, but woolworths springs is really not living up to the standards

Regards

Mandy

Monday 28th March 2022

Woolworths South Africa

I wish to inform you of the horrendous and unacceptable customer service that I experienced this past weekend, regarding an online purchase, and which has still not been resolved!

Last Thursday, 24th March 2022, I ordered and paid for a malva and milktart cake, to send to my son, as a surprise. In a telephone call to your Customer Services department, I gave a message for my son to your employee and explained that the cake was to be delivered to my son’s apartment between 07h00 – 08h00 on Friday morning as a surprise. My son received the cake, but the cake was somewhat disappointing in that the top of the cake had messed in the plastic container, and to make matters worse, there was no message!

My son had no idea why he was receiving a cake and called me and I was so disappointed to learn from a picture he sent, that the cake did not arrive in good condition and that there was no message attached! The surprise fell as flat as the cake and I was upset that my whole idea turned out to be a disaster, thanks to Woolworths!

I called your Customer Services again and explained to your employee as to what had transpired and we arranged that the cake be delivered later that day. When the cake finally arrived, my son took the cake out of the container and all water ran from the cake and the cake was a flop!

Once again, on Saturday morning, I called your Customer Service and arranged for the cake to be delivered. They informed me that the manager will contact me back – which he never. They contacted my son directly on Sunday and informed him that a new cake will be delivered between 10-00 am and 1-00 pm. My son never went out to await delivery of the cak, but, of course, there was no delivery whatsoever!

Once again, this morning, Monday 28th March 2022, I called your Customer Service and relayed the whole saga to your employee and was told that a manager would give me a call. Well, this remains to be seen and I do not hold out any hope that any such manager would go out of his way for me.

You would have to agree that your so-called Customer Service leaves a lot to be desired and the run-around and expense that I have endured, due to your staff’s incompetence, is totally unacceptable and if this is how you do business, I suggest you close your doors right now!

I expect to receive a response from someone, no less than a manager (if you have one), to apologise profusely and to give me some lame excuse as to why your service is so pathetic. I expect to be fully compensated, which is the very least that Woolworths can offer me.

Yours faithfully

(Mrs) Tracey Ham

WHO IT MAY CONCERN

I bought some hot cross buns at Woolworths, Tygervalley, yesterday,

26 MARCH 2022.

I HEREBY express my utter dissatisfaction with the product.

All the buns in the packet is extremely doughy. I tried to ate some of it, as it appears from the packet. It was not possible to cut the bun in half and to put butter or cheese on it! The buns are too sticky to cut through it and it so tough, and extremely sticky ! Felt like glue on my hands afterwards ! The buns did not raise properly, although the smell of yeast is overwhelming when you open the packet. . . something I have not experienced before, too! It seems like the dough has been overmixed, could be the reason why it is very tough and did not raise properly ! Raising agents are perhaps not correctly added too .. I have some baking experience, although a normal custommer, without any baking experience, would also have noticed immediately, your hot cross buns is a of extremely, bad quality!

The flavour is not bad, but the baking done is really bad!

Under normal circumstances, the bun would be more dry and have risen properly, so one could cut it through in half and enjoy something on the bun, as said, with some butter and cheese on it, etc. One also battles to get this sticky stuff {the buns}, out of the packet and must really pull and stretch the buns, to seperate the one from the other !

I wanted to buy 2 packets, but luckily I bought just one. I will not buy hot cross buns from your stores again, as it is of extreme poor quality!

Good day

I've paid my Woolworths credit card as agreed, payment was made in Dec 2021, now 3 months down the line no one can find the amount, I want to Trade in my vehicle but I can as they say my Woolworths credit card is still outstanding. I've contacted them, everyone makes notes, I've emailed the proof of payments 100 times, but no assistance. Still also waiting for my Woolworths inshore card paid up letter, but nothing. So what must I do, I'm feeling like handing everything over to my lawyers.

I paid my Woolworths Store Card in full in August 2020. They have listed me for not paying my account. I have requested this matter be resolved and that this be taken off my credit record but the credit department / debt collection staff are rude and unhelpful. I need to obtain the paid in full letter and only then will Woolworths Financial Services update Experian (maybe?). But I cannot do this unless I get the PAID IN FULL LETTER! I have not received this and despite calling numerous times - no one has assisted me!

I have noted that this is the same complaint many other people have had. How is it possible that they are able to do this when their own accounting processes are questionable?

Please assist me in getting my credit record cleared so that this not affect my credit applications.

I bought a Greek salad from woolworths at edenmeadows shopping center Johannesburg yesterday and found a big black bug which was still alive in my salad. It made me feel ill looking at it and knowing I could've easily have eaten it if I wasn't paying attention

My credit card expired. Apparently, a new card was issued and sent to my nearest branch. I never received an sms to confirm the arrival of the card at the branch and therefore never collected it. At the end of February 2022, I went to the branch and request the issue of a new credit card (unaware of the fact that a new card was issued and returned because I never collected it). I was told it will take 7 to 10 working days for my card to be issued and delivered to the branch. After the waiting period, I went to the branch (7 March 2022) to find out whether or not my card had arrived - It did not! I spoke to one of the financial consultants on the phone who informed me that he will put an urgent request in for the card to be issued and that I will receive the card on or before 11 March 2022. I went to the branch again on 13 March 2022 - the card has not been issued. The financial consultant who helped me this time was SOOOOOOOO RUDE to me, telling me I must wait another 7 to 10 working days for the card. When I told her that it was not acceptable because I already waited the time and an urgent request was submitted, she started yelling at me that I never collected the first card issued - but how can I collect if I do not know it is at the branch? She then promised that she will contact logistics and phone me back today. I AM STILL WAITING ON HER CALL! I am not happy at all with the service I received from Woolworths Financial services - the people at the branch were very helpful and I cannot fault them, but the last consultant really did not do much to help me. My problem is still not solved as I still do not have my credit card.

Good day

I have bought perfumes for me and my husband on the 07 February 2022 for valentine. The perfumes bought is DG The One For Men EDP 150ML for R 1860.00 and Coco Mademoiselle Edp Spray 100ML for R 2248.00 total amount spend on this perfumes is R 4108.00 Invoice Number: 5193534 and Order Number: o835894375. I must say I am very very disappointed in this perfumes. You will spray the perfume now and the minute you leave the house you don't even smell like you have sprayed the perfume at all. My husband asked me couple of times when we went out if I can smell his perfume and the answer is always no. I have also asked him and his answer is always no. It looks like this perfumes just evaporates after you spray them. I am not happy at all and would appreciate the remedy to this situation. I expected the quality from Woolworths but what I have received is definitely no quality.

Recently dog food was on special which I always buy for my little dog Lucy. However, I feel the need to mention the danger in which shelves are being packed and a customer could hold you liable should they fall and be injured or damage their property. I personally am recovering from a total knee replacement so really battled with no help in sight. This is not the first time I have seen poorly packed shelves and obstructions at Sunridge Woolworths, hence my decision to make you aware by taking photographs, high lighting the problem.

Sorry I couldn't rotate the photo's the one indicates the big bags of dog food, the second is to show that the food I was buying was from the highest shelf and it was difficult to access and see the different flavors

You are welcome to contact me Colleen Wearne [protected]

I have bought woolworths Spaghetti only to find out that it's rotten and I sill have it now

On the 3rd March 2022 I went to The above Woolworths in the morning. Whilst paying at teller one the lady asked me if I received my free voucher for the new coffee station. I replied no. She was very nice and escorted me to the front and gave me a voucher.

Today I went to redeem my voucher and asked the guys what I can get. They said flavoured coffee or a tall cappuccino. I asked for the latter. Whilst checking my voucher the attendant told me that I have already redeemed my voucher on the 3rd March 2022. I said this could not be. He went to check on the system and gave me a printout that I have redeemed my voucher. I said I am not a liar and I know I did not redeem my voucher. Teller one backed me up and said I walked out the store after she gave me the voucher.

I told them to leave the coffee but I felt like a criminal whilst other clients were looking on.

I would like this investigated as I saw that there is a camera above the coffee station. I will come in to show you what I looked like and you can revue the 3rd March 2022 cameras above the coffee station. This will proof I was never back after receiving the voucher and would like an apology as I am very upset.

A fraudulent transaction was put through my credit card in November 2021, which automatically inflated my payment/amount due, by the fraudulent amount. The fraud was reported and the card stopped. An investigation too place and mid January, it was finalised and the fraudulent amount reversed back to my card, however, the payment/amount due was not adjusted and is still reflecting this fraudulent amount. I have phone customer services numerous times, only to be cut off 90% of the time and the other 10% of the time I am promised this will be rectified - it never gets rectified. I have sent numerous e-mails to the effect as well and these never get answered. But yet, I get phone call after phone call from Woolworths and their debt collector, Nationwide saying my account is in arrears. When I explain the whole situation again, surprise, I get put on hold and the call gets dropped.

Absolute shocking service!

To whom it may concern,

On Monday 14 February my online order which was supposed to arrive between 2-5pm, only arrived 7:15pm.

I received no communication from Woolworths that there would be a delay.

I phoned customer services twice. With the first attempt, I was cut off.

With the second attempt, I was promised the order would arrive at 6:45, which did not happen?

I understand that delays can occur, but some communication from your side would have been appreciated. That sadly did not happen.

Subsequently, I have sent three emails to Woolworths, and have not received a single reply?

Regards,

Gretha

Dear Sir/Madam

My name is Nasim Hendricks. I usually purchase many items from Woolworths and have never had a problem with any of the products until recently. I found that the Peanuts and Raisins had s small ratio of raisins in comparison to the peanuts. I just though that I would bring this to your attention and possibly request that the ratio is increased.

Regards,

I bought the valentine sleepshorts as a gift for my husband. The package read large. When he opened the gift - woolworths had a small size instead of the large!

I went into my closest branch to ask them to replace it and they never bothered to phone back. And now your customer service says you don't do inter branch transfers to fix your mistake!

Surely - your customer service should provide a service for your mistake!

To whom it may concern, Century City Woolworths inside the Mall has pathetic service, mostly the food market. Lack of staff on the tills, staff having personal conversations while being busy with a customer & standing around never minded of the long queues being created due to there unprofessional performance.

Please see too this matter as “the difference” isn’t any different from any other retail store.

Good Morning

I Wish to address the Following Occurances that took place on Saturday 19 February 2022 at woolworths Blue Route Mall between the hours of 14:00 & 15:30

Now I walked into Woolworths with an checkers Trolley packed meat coffee long life milk cereal and a couple other items into the trolley, Then the staff and management were observing and following me around the store which made me feel extremely awkward and somewhat uncomfortable so i proceeded to the till point to pay for my groceries and upon doing so i Changed my mind about the purchase and told the cashier not to ring anything up untill i return leaving the trolley by the till point i also told her she can help other customers untill i return which was not going to happen as the Management and Staff were Not at all Friendly or helpful but rather disrespectful and judgemental.

I proceeded to leave the store and take note i didnt try to conceal hide or give any reason for them to even think i was going to shoplift or if they did its because i had packed about R2000 worth of meat in my trolley as it was a family member Birthday.

anyway i left the store and was on my way to checkers to rather go do my groceries there when a centre security guard and a woolworths security told me i needed to come with them i asked for what they couldnt tell me, i went with and upon entering woolworths again the Security , Staff members Management were laughing at me following me to make sure i couldnt leave now if i tried too, I asked once again what this was about Management Said i know what it was about and so i refused to go the office untill i have an answer

He then threatened that staff would help himtakeme by force to the back if i didnt go myself so proceeded to go the back where i was confronted and told that i was attempting to steal the trolley full of groceries which i left at the cashiers till Number 8...

Now Management threatened to phone police if i didnt admit to attempting to stealor shoplift the items in the trolley, I declined but eventually i just decided id agree as i couldnt waste anymore time and needed to get the stuff for the bbirthday.

Managemet then took my Photo Banned me from allWoolworths nationwide , Banned me from the Mall and escorted me out the mall after an hour in the back of the store where they held me under lock and key.

Im Going to take this Matter further as this was no way to treat me as a customer, i placed all my items in the trolley not once did i try to conceal eat or move the items in the trolley to another part of the shop.

Public looked at me with disgust when i left the store while securty and woolworths staff made sure i left the store and mall securty the mall.

Put yourself in my Shoes.Wud u not go ahead and take further Action Of course u would ... Woolworths Please contact me on email should u wish to correct this or at least try to AS THIS WAS AN ATTACK ON ME AND MY CHARACTER NOT PHYSICALLY BUT PSYCHOLOGICAL

which replays non stopin my head now and i cant stop it

causing me stress ,resentments, fear, frustration, sadness, anger

BAsically F... ME up to put it BLUNT i hate your Staff at Blue route they Egotystical C...s and i hope they suffer the same one day what they did to me

Im seeing my Attorney Monday Morning Mr Milton de la Harpe which will in touch regarding this incident

Goodday

If bought 2 pies at enjin garage at Gardens about 4 weeks ago a pepersteak pie and a beef pie when I warmed it last week and Thursday in the beef pie I found this in your pie.

I recently purchased one of the norwegian salmon on the box its said about portion sizes and atleast 1 tail end

I received 2 small slices and 2 tail ends

It's ridiculous for the price I'm paying! These boxes are not cheap and I dnt expect this service from Woolworths of all places. Are these boxes not checked? After all it is a Woolworths brand and not an outsourced product!

It's my money been wasted! It's not for free

I made my first online Woolworths order this week. When it arrived on 19 January 2021 it was short of two items.
Humus 180g and organic double cream yoghurt.
The dispatch note stated
"These Items are out of stock"
You won't be charged for them
Yet my bank account was charged the full order amount and yesterday no refund came.

I emailed [protected]@woolworths.co.za yesterday about this and had no reply.

Yesterday afternoon 19 January I went to Customer Service at Woolworths, Longbeach, Noordhoek and asked a manager there if I could collect the two missing items and take them for free as I have already paid for them. I had the note with me saying I would not be charged for them, when I actually was.

His response was most upsetting.
He said I could not take the items I had already paid for and he could get arrested if he allowed me to.
I found his response both unprofessional and very unhelpful.
Even other staff at the shop commented his behaviour was not good.
I told him I was very unhappy with the customer service he gave me.
He looked as if he did not care one bit how I felt.

The managers name I believe was Cedric (or Cecil) Jonkers.

Today I see my account has been refunded with the amount for the two missing items. Although I had no notification of this nor any rely to my email from [protected]@woolworths.co.za
Thank you
Judith Briant