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Woolworths South Africa

Woolworths South Africa review: Return policy 21

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4:01 am EST
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I brought a dress at Woolwoths in Claremont Cape Town for R725 for a weeding that I was attending in their Eastern Cape, when I came back days after wanted to take the dress to the cleaners so that they can was the dress so that I can put it away, bt saw that the dress was peeling and I had only wore the dress max 3 hrs as the traditional weddig was on that same day, bt took the dress to Woolworths in Cape Town Adderly street as I work in Cape Town was adv to wait for 2 weeks cause they had to take my dress to the technologist, o problem I waited by I saw that 2 weeks past noone contacted me I had to call them the store including the Head aoaffice to find out what was ghappening and was adv that they were going to call me, and no-one called me then today the 15/12/2015 I called the stor and was adv that a lady by the name of Noba is going to call and she did not call and I then called the head office who then told me someone in the branch is going to call me, so I waited forabout 2 hrs then a lady who did not tell me her name adv me that I had to come collect my dress as the technologist are sayingthey not going to take my dress as they said that inside the dress there are marks which I had notified the lady who took my dress when it was going to the technologist that I wore I tights cause it summer and I sweat in summer infact all ladies wera tights underneath a dress, and the worst part is that this dress has I frill and the marks arte on the frill and not the top dress were does peeling and marks underneath the dress come in.. I am so dissapointed with woolrths

21 comments
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Neelo12
ZA
Aug 20, 2018 1:51 pm EDT

I registered a complaint over 3 weeks ago about the Dainfern manager and staff, still no reply to Hellopeter complaint

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Alexjcunn
US
Nov 25, 2019 11:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to use my credit card, no Luck! I have been speaking to customer service and they keep on telling me its the machines that not working. So now I went to the bank to withdraw money and guess what it tells me the account is invalid.

I will not pay a single cent on this account until this card is in a good working condition

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Tony harper
ZA
Feb 01, 2020 5:03 pm EST

Bought 3 packs of chicken wings from George woolies, at least one wing in each pack had black speckles on them . Not too easy to clean had to cut them off .

What are black speckles ?

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Fiona Rampertab
ZA
Feb 16, 2020 7:12 am EST

Purchased beef biltong which was mouldy. Very disappointed and off putting. This is awful.

There are no batch details present, it's just in a brown paper bag with ingredient list, price, barcode and manufacturer details.

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Elaine Couvelis
Amanzimtoti, ZA
Aug 01, 2022 6:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought The rooi karoo locally grown Farmer's crisps. And was very disappointed, very nice packaging and nice clean picture of the crisps on the packet. But when opened, the crisps was brown and tasted burnt.

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Sandrinha
US
Aug 22, 2022 5:50 am EDT

This is the fifth time that I am experiencing this with my grocery deliveries, I think it's an issue with the particular store that is making my delivery. but nothing is being done to change things at the store, not sure which store but I have included order number below.

order number o862540748

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Tersia Eloff
US
Sep 14, 2022 6:51 pm EDT

On the 5th of August 2022 I contacted Woolworths Financial Services regarding a personal loan that I am paying off. I was informed that the loan was paid in full and a refund is due to me. I have been waiting since then for my refund. More than a month and 24 working days later.

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Xolie
Kempton park, ZA
Nov 07, 2022 11:51 am EST

I've placed an order on 26th of October food products today is the 2rd of November I haven't received my order I tried to reach customer care no one responded to my complain...my order number is [protected]

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YGoga
JOHANNESBURG, ZA
Nov 09, 2022 5:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Submitted a complaint on 29 October 2022 but have not heard any response.

AWAITING RESPONSE

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Moses Rodrigues
Cape Town, ZA
Jan 16, 2023 9:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Today I purchased a six pack 1 Liter for R111; a month ago I paid R79 for the same item - a 40% increase.

Other items increased by 22%.

I see other members of the public are also complaining about the same thing.

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moneti
Johannesburg, ZA
Feb 01, 2023 10:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought baby shorts at Woolworth maponya mall on the 25 January 2023 only to my surprise when I get home I pay the 50% sale and it was on the 65 % sale original price was R199 and on sale I paid R159.

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Jean85
Meyerton, ZA
Mar 12, 2023 4:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought a pair of ladies shoes from Woolworths in December for R500. 2 months later and only wearing the shoes a couple of times they are already breaking. They started pulling loose on the side and back which I had to glue and now the sole has cracked. The quality is terrible and I will never buy shoes from Woolworths again

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WisaniB
Pretoria, ZA
Sep 23, 2023 9:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had paid up my clothing account with Woolworths which i had paid up 2021 but still not received a paid

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Denise Poo
US
Sep 30, 2023 3:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On Sunday 23 September at 10am I purchased 3 bags of WCut 125g.

Woolworths had the buy 3 bags of WCut 125g chips for 50.00.

Instead of scanning in 3 items, they scanned in 4 items so I was charged 50 00 plus 20.99 but I only bought 3 bags.

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Walter Murray Smith
Eerste River, ZA
Oct 22, 2023 1:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day,

I bought two Sriracha chicken and avo sandwiches on the 10/10/23.

It was a very salty experience,too much salt but ate it as we were hungry.

I also bought cherries they were very bitter,not nice at all.

What a bitter salty experience this was.

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Matsho
Roodepoort, ZA
Nov 19, 2023 1:12 pm EST

I sent my son today 12 November 2023 around 09:04 am to buy potatoes and when he came back they had the vege's combo sticker for 4 items. When going back same time and date to ask for exchange to take the combo items I was advise they don't have any combo special but on your brochure it's valid from 06 November 2024 until 19 November 2023.

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ntlantla
Germiston, US
Dec 09, 2023 11:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I want my money back it has been weeks you guys ignoring me after I had sent all required documents for a refund. I even wrote on Hello petter hoping that my issue can be resolved but i am not getting any assistance from their complaints officer as well.

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ANDRE NEL
US
Dec 18, 2023 5:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

how can you give my wife a credit card? and we are married in community of property, and I don't have to sign or have any knowledge about this, but when it comes to payback you are quick to phone me!

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bervoets
Umhlanga Rocks, ZA
Apr 29, 2024 12:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Boerenkaas with cumin cheese on the shelves now, which is now locally made, tastes nothing like the Dutch Boerenkaas with cumin.

I think the name Boerenkaas has origins in Holland. But the locally made material does not deserve this name as it is misleading.

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Mbedzi Elelwani
US
Oct 08, 2024 12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good day
I bought a cake a Woolworths sammymax central Pretoria on Thursday and as am having it today i found a nail inside a cake as ma eating it am not happy about this at all o almost choked on that nail

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Lerato Kgatla
US
Nov 03, 2024 10:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Good day I bought my son woolworths school shoes 4 days ago, he wore them ones and came back with a blister on his ankle. Today he wore them again and still said he feels pain, I took the two shoes ND observed them. There one that fits properly is smooth on the inside and there other one has big bumps and it looks like it was stitched to tight

  1. Woolworths South Africa Contacts

  2. Woolworths South Africa phone numbers
    +27 214 079 111
    +27 214 079 111
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    18%
    Confidence score
    Head Office Switchboard
    +27 860 022 002
    +27 860 022 002
    Click up if you have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number 13 13 users reported that they have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number 11 11 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number
    8%
    Confidence score
    General Enquiries
    +27 861 502 020
    +27 861 502 020
    Click up if you have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number 1 1 users reported that they have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number 1 1 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number
    Financial Services
    More phone numbers
  3. Woolworths South Africa emails
  4. Woolworths South Africa address
    93 Longmarket Street, Cape Town, 8001, South Africa
  5. Woolworths South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024