Lord & Taylor
Reviews and Complaints

I received my purse in a timely manner only it was dirty. I can't believe they would sell a name brand purse dirty.

Ten days now and no refund. They said they had a problem with paypal probably because they want to keep ten bucks. They do not have a phone line, just text and I think it is a chatbot. It was a very nice dress but sizing was off. I should be able to get a refund. Not happy.

I ordered 2 pieces from L&T on September 14. I received the tracking information for both. One item arrived in a timely fashion; the other has yet to arrive (October 4th). I have reached out to ***@lordandtaylor.com at least 3 times now, all to no avail. You cannot talk to a live person; you must either text or send an email. But they don't answer anyway.

I can't seem to upload an image of the receipt.

When I lived in NYC, I enjoyed going to L&T. I don't live there anymore, so I visit online. I may never buy anything from them again as this has not been a pleasant experience.

I wish they had lost the other item as it's just OK. I don't know if they'll ever do anything about it. I would rather receive the item that was lost (Lasdon Ruana shawl).

I ordered in February some shorts for my husband and a cover up for me. The cover up was ok but only 1 out of the the 3 shorts worked out. I bought them in February but they didn't get in on time for our vacation so I held it for his birthday in April. Ugh! 1 pair we're supposed to be white jean Bermuda length size 30.
When he tried them on, I can't even describe how bad they are. He is thin this looks like saddle bag pants. Definitely NOT FOR MEN!
He doesn't have hips. They also have a design of wrinkle look it was not described this way. Thinking I had 90 days I waited for his birthday. Now it says passed 45 days no return. Even if it's not what you ordered because those pants are not?! Not shopping here eve again. I hate online shopping now I remember Why!

I used to LOVE LordandTaylor until I was shopping for sunglasses and wanted to do some price research online. The same pair of Kate Spade's aviator sunglasses were worth nearly $50.00 less on Amazon... Great shoes selection though!

Quality you can count on, great customer service.

Pretty good. 15 percent on day next day 20 percent. No price adjustment. Still a good price for lou lou medium

Name: Maria Linvill

Placed order March 24-you confirmed order for 3 items on Sunday, March 24, 2024 at 07:25:35 PM and charged my credit card. Your site states 4-7 business days to receive order. It has been 10 business days & never received items. Site lists status as "Unfulfilled". I have emailed twice to find out if items will ship and no response. Please respond and advise if items will ship today or tomorrow or I will need to cancel. Thank you.

Just a word of warning to other consumers... I have been engaged in a battle with L&T (and their parent company Le Tote) since May 2020 it is now July 2020. I returned merchandise purchased with a L&T credit card well within the 30 day return time frame. I did not receive a credit to my account. Instead I cane hone to find a FedEx envelope with a L&T merchandise card.

When I called the 800 number for customer service, I encountered ridiculous hold tones upwards of an hour. I tried contacting my L&T card only to be told that they are Capital One not L&T and they understand the situation and have received numerous complaints but can't help me. They said I must deal with L&T customer service directly.

I finally stayed in hold for an eternity to reach L&T customer service. They are now based in the Philippines. I was told that they were having computer problems and were unable to credit my account at the time which is why I received the merchandise credit. Additionally if you do not specifically request a refund then they generally provide a merchandise credit. This is in direct conflict with their published return policy on their website. The representative gave me a case number and said I would receive an email and my account would be credited at which time I could destroy the merchandise credit card. The expected time frame was about two weeks.

I did not receive an email nor was my account credited. I called again and was told the delay was now 1 month and I had two more weeks to go. I was given a specific date that I would receive the credit. That did not occur.

I contacted Le Tote customer service. I had a very difficult time reaching someone who would actually listen to my problem. She assured me she would "escalate" the issue and email me. She emailed me several days later stating that they have a backlog and they will process my refund when they get to it. Their customer service is also located in the Philippines.

It's been 2 months, they have my money (over $200) and the merchandise that I returned yet I'm paying interest on a balance I do not owe. It's ridiculous and I shouldn't have to wait longer.

I have opened a complaint with the Better Business Bureau and am about to contact the Office of the Attorney General as well as Division of Consumer Affairs.

I am being ripped off. I never expected this from Lord & Taylor. I am certain it is attributable to their new owner Le Tote.

It is not the store we all loved to shop at. It is not the place with excellent customer service where you were treated like royalty. It is worse than Walmart, at least there they honor their return policy. Do not be sucked in by their "DEALS", do not patronize this store!

Lord & Taylor is DOUBLE CHARGING ME $1,459.68! I used my debit card to place 2 orders on November 13,2020. Since my debit card was used, the transaction costs were immediately (and correctly) debited from my Checking Account. Order 1 ($416.12) had a total of 6 items. Order 2 ($210.32) The following day after I checked out online, Lord & Taylor sent 6 different email notifications stating that PART of my order was being shipped. Each email included a photo and the price of the was being shipped, the total order cost was quoted at the bottom of the message. I noticed that each time I received an email, a corresponding DEBIT appeared in my checking account! The new charge wasn't for the cost of the item being shipped, they charged the REDUCED BALANCE after the cost of the item had been removed from the original balance.

For clarification: Order #1 is $462.12. On 11/14 at 2:02 PM I get 1 of 6 emails stating that they shipped a dress (RACHEL Rachel Roy Marcella Floral-Print Sheath Dress Black Combo: $59.50). I receive an alert from my bank Re: a charge to my debit card for for $399.05 ( = cost of dress + tax from the shipping state). THEY CHARGED AN ADDITIONAL $399.05 TO MY CHECKING ACCOUNT. The same day at 4:15PM I receive 2 of 6 emails about a partial shipment: Dress The Population Liza Sequined Slit-Sleeve A-Line Dress: $49.60. My debit card was charged -346.47 (the balance after the cost of the dress + tax from the shipping state. I get another message (3 of 6 emails) at 4:37 PM: Partial shipment of Tadashi Shoji Sequin-Embellished V-Neck Gown &97.00. That follows with an alert text from my bank that a debit charge for $243.65 was posted to my checking account (the balance of my original purchase after the cost of $97 + tax was deducted). I logged in to my Lord & Taylor account to check my order history. I only saw the 2 orders that I had placed the night before. I suspected that my debit card had been compromised. I called my bank to ask about this. While I was on the phone with my bank, at 718PM, I receive ANOTHER email message (4 of 6 emails) Re: partial shipment of RACHEL Rachel Roy Lynette Off-The-Shoulder Sheath Dress $55.60. That follows w/ a text alert from my bank re: another debit charge of $188.05 (the balance after the cost of the dress has been deducted from my original purchase of $462.12).

THEN, at 7:35 PM, I receive another partial shipment notice (5 of 6 emails) regarding Order #2 (which originally cost $210.32 - Paid on November 13th): Tahari Arthur S. Levine Long-Sleeve Velvet Jacket ($63.60) - followed by a text alert from my bank re: a debit charge for $142.90. At 7:49PM I receive the 6th partial shipment email notice (also for Order #2) stating that Tahari Arthur S. Levine Velvet Slim Pants ($35.60) were shipped - followed w/ a text alert from my bank that a debit charge of $105.16 was posted to my checking account. THE TOTAL N-E-W CHARGES TO ON MY DEBIT CARD = $1,459.68 (American Dollars)!

Oh, and THAT'S NOT ALL! Last month I placed 2 orders on October 24,2020 and another order on October 31,2020. THE SAME THING HAPPENED WITH THOSE ORDERS TOO, however my bank ALSO suspected fraud and closed my previous debit card to prevent additional purchases. NOW that I've figured out what they're doing, I will have my bank go back and force Lord & Taylor to Restore the $3,560.55 of BOGUS duplicate charges for those transactions as well!

What the Hell is Going On with their accounting department? THESE charges are ON TOP of my original expense of $462.12 (for Order #1) and $210.32 (for Order #2) which were BOTH PAID IN FULL on Friday, November 13,2020. In the fine print of the Lord & Taylor email communications the fine print states: "If you have any questions regarding your order, please reply to this email or contact
Customer service from 7am - 2am EST, 7 days a week, at ***440." Of course after receiving the first message, I immediately called the phone number, to receive the recording" Thank you for calling Lord & Taylor. We are CLOSED. Normal business hours are Monday - Friday..." This time, I asked my bank not to close my current debit card until after I reach someone at Lord & Taylor customer service and/or their Billing department.

I understand what's happening. All of the additional charges that were posted, are adjustments that should NEVER have posted to my debit card. The adjustments should only have remained on their back end accounting - NOT on my debit card. Just think, if I had used my Credit Card, I never would have seen the charges until the following month - after my credit card statement had been issued!

It's no wonder they're going out of business - but they better GIVE BACK MY MONDAY before that store closes for good! DON'T SHOP HERE. IF YOU MADE AN ONLINE PURCHASE, CHECK YOUR ACCOUNT STATEMENTS!

ORDER [protected]

Placed on January 22, 2024 at 9:18 pm

I ordered a jumpsuit on January 22nd and the USPS returned it to Lord & Taylor on February 11th stating the address was incorrect. The address was correct on my order. I've ordered from Lord & Taylor many times and received my items at the same shipping address.

I have texted Lord & Taylor and sent an email to find the status of my return with no response. I cannot locate a customer service phone number nor am I able to live chat.

I ordered a pair of Camper boots that were too tight. I shipped them back within a week of receiving them. The shipment arrived the next day (October 20th).As of this date, December 4th, I have yet to receive a refund.

I have sent numerous emails, did the chat and the text option. I have received the same "7-10 days" nonsense. The only saving grace is that the purchase was made through PayPal. I have disputed the charge through them.

I need an evening gown for my son's wedding. I did not want to buy one without being able to try it on, so I called Customer service and asked specifically if I could return it if it didn't fit. They said I could return it within a certain time frame. I bought the dress in a size 20W for $214.40 on Nov. 7th, 2023. Your order confirmation email DID NOT say the dress was a FINAL SALE. The dress did not arrive until Nov. 28th; partly because you neglected to put my address on the package!

The dress is too big. When I tried to initiate a return, it said the deadline for return was Nov. 26th.

The same dress went on sale for $107.00. I wrote to customer service and requested that the dress be exchanged for a smaller size (16W or 18W). I paid full price for the dress and requested it be exchanged for a smaller size dress that was now on sale for half the price. The responses I got just referred me to your "return policy."

I purchased a $250 dress for my daughter’s wedding. Two days later it still hasn’t shipped I contacted them asking when it would ship I was informed that it would ship within 3-4 business days and then it would take between 7-9 days to receive. I emailed asking if I could change shipping as I didn’t think I would receive it in time I was told that it couldn’t be changed so I asked if I could cancel and rebuy and change shipping to expedite I was told no it couldn’t. I explained that I wouldn’t receive it in time for the wedding and that I would be gone out of town and wouldn’t be able to return it. I tried repurchase the dress again online it went through to only be canceled the next day. I ended up having to purchase a dress from a different company. Upon returning I reached out the next day to explain that I wanted to return but that the return label was missing on the packing slip. I was emailed back stating that unfortunately my return window closed and I wasn’t able to return it. At this point I’m absolutely disappointed in the customer service I have received. I have sent three more emails asking to be escalated to management or someone that could help resolve this issue I have not received one email back. All I want is to return the dress for a refund. My order number is [protected].

I purchased 2 gowns July 7, 2023 and you received the return within 10 days and THIS IS NOVEMBER 30TH and i still did not receive my credit!

Oct 29th i received an email from Lord and Taylor stating everything is resolved in my favor and a refund 0f $517.08 will be initiated ,,,,,I still did not receive

My credit

I keep getting the same email that you are actively working to resolve this,

PLEASE ADVISE we are not talking about $50.00 it was $500.00!

I returned a mother-of-the-bride floor-length dress in early November.

I received notice that a stain was found on the belt, so I would not receive a refund.

I immediately responded that I'd like the dress returned to me.

I have sent five emails, one text, and attempted two chats (on the first one, I waited 30 minutes; on the second, over an hour).

The only ways to contact L&T are on their website.

My assumption is that they've already sold the dress to a cheaper online site.

This business practice is egregious, and I urge everyone to refrain from purchasing from L&T.

I purchased a $650 dress from Lord & Taylor and the dress arrived on Oct 27, 2023. Their website stated that the return window for this item closes on Nov 10, 2023. On Nov 10, 2023 I tried to return the dress and was unable to because the return option was no longer available (greyed out).

There is NO customer service phone number for Lord & Taylor and only chat, text and email. All of their physical stores have closed.

After a chat that was never responded to, and many completely ignored texts and emails I don't know here to turn.

The dress has never been worn and still with all tags attached.

Please assist.

Thank you.

I purchased four dresses from Lord & Taylor in October for my upcoming wedding and received two. No notification was received informing me that they had canceled the other two dresses, due to lack of availability. So I kept waiting and finally reached out to find out that they were not coming and I was not charged for them. Out of the two dresses that I did receive, I kept one and returned the other. It’s been almost a month and I’m still waiting for my credit. I have reached out to customer service and they keep giving me the runaround, saying that they have to wait for the “inspection” to be done- by now they could’ve inspected a factory! I bought another style of dress from the same label from a different store and returned it on the same date as this one and received the credit within two days of delivery of the package. Lord & Taylor did the same to my mother and she’s still waiting for her refund too. I cannot believe that it would take this long. I think they get the credit from their vendors and hold on to the money that they’re supposed to return to the customers for as long as they can. I am ready to call my credit card and also my lawyer if this is not resolved immediately. This company is likely in its way to bankruptcy or collecting all the money to jump ship, because it’s clearly not operating with integrity.

I have 2 orders with Lord and Taylor in 23 and 24 Oct, 2023

I tried to reach out them after 1 week without any shipping information. And have the answer that I need to wait from 7-9 business days. I did wait more than a week later and tried reach out them again. But they said they did not have the information from the ware house. And I have to wait for the ware house.

I decided to cancel my order after 3 weeks waiting for shipping, however, until now I did not receive any information even my cancellation process ( or cancellation I tried to form cancellation as 4 times)

Sometime, I was ignored by the customer service for a whole day waiting

Hello,

I am trying to get my refund back but unfortunately nobody is returning my Emails .

My order is [protected].

I sent it back on Oct.16,2023 and I have the UPS tracking that it was received on Oct.23,2023. Please see attached.

The customer service is horrible . No answer from them.

I just need my refund .

I need someone to email me back with an explanation .

The shoes were $ 172.23.

Thank you,

I placed this order. From the day after I placed it I contact CS 7 times to cancel. I only heard from them 1 time and all they said is that they would look into it.

The gown arrived and it does not fit nor do i like it.

i tried going on the returns and it says it is unreturnable. I HAVE NO IDEA WHY- WHEN I BOUGHT IT NOTHING STATED IT WAS A NON RETURNABLE ITEM. This gown was expensive and I am quite upset that I cannot return and also that i cannot wear it.

I cannot find a number to communicate with a live person which is also frustrating.

i would like to return this item and be refunded the amount that has been charged to my credit card.

I returned a dress I purchased they received it on September 8th, today is October 13 and I still have not gotten a refund. Here is the response:

"Thank you for reaching out! We're sorry to hear that you have not received your refund on your return.

Upon reviewing your Order [protected], it shows here that it was already received/returned on September 08, 2023. However, the Long Beaded Dress is currently in the return process, and we're still working on your refund. Please be advised that the returned item is still under inspection, the inspection process may be delayed due to a large volume of incoming transactions from our warehouse. Once the inspection is done, your refund will be processed back to the original payment method you used, minus the $9.95 return fee.

We're sorry to inform you that at this time we are not able to give you an estimated date when your return will be processed because of the unprecedented number of returned orders we are currently working on. Rest assured that we will notify you by email when your refund has been processed.

Thank you for your patience and understanding. Please let me know if you have any other questions.

All the best,

Daniel D.

Lord & Taylor | Customer Service Specialist"

Item ordered from Lord and Taylor on July 26, 2023. Item was paid for. Never received order. Sent inquiry emails to Lord and Taylor:

July 31, Aug 1, 5, 8, 18, 29

Sept 3, 5

I did receive responses from L&T that they are working on it. I asked to cancel order and issue a refund. Was told they may not be able to cancel order.

What does it take? The order # is [protected]. Your customer service is totally unacceptable! Please issue refund to me. Thanks!

[protected]@ymail.com

Sept 4, 2023 - Order #[protected] - I cannot leave a low enough review because you don’t allow for zero stars. My item was returned and delivered to the warehouse on August 10. I still have not received a refund. I have contacted the company several times and not only to have they not provided a refund.l, they proceeded to address me by a different name than my own. When questioned on that matter, they continue to call me by a different name. I will warn people from purchasing from this company, and I will not be purchasing anything from this company again. They are not following their return policy and seemed content with holding onto my money.

I recently purchased 3 bathing suits on sale from a promotion I received i my e-mail.

I received 2 suits of the three ordered. One never came with my shipment.

I also didn't receive any information that it is back ordered or any remarks. It just never came. How ever I charged over $200.00.!

I am lookig for a credit for that third bathing suit. It was blac v-neck with while trim. It was a one piece suit.l

When will I receive my credit! When I ordered it did not say that it was a final sale. So, I could not return the Gottex suit because it dd not fit correctly.

It is very hard shopping for bathing suits when ordering and not trying them on in a store. They are not available where I live in Michigan!

I used to be a regular shopper at the store in Novi, Michigan, also.

On July 17th I placed an order for a dress for an October wedding. Unfortunately it did not fit and I requested a return label, I shipped the dress back with UPS on 7/24/23 and it was received by their warehouse on 7/27/23. I was told that it would take 10 days for a refund. Today it’s been close to a month and still no refund. I’ve called numerous times and they keep telling me their warehouse is backed up and only the warehouse can issue a refund. When I check my account on their website, the dress shows no indication that it has been returned.

I purchased a dress for a wedding and didn't end up wearing the dress. I returned it back in April of this year, within the 30 day refund time. I received an email a few weeks later saying the dress couldn't be returned because of a "smell." The dress was unworn and had tags still attached. They told me I'd have to provide a UPS mailing label to get the dress back. I provided that in June, and it is nearing the end of August and I still haven't received the dress. This store has kept my $450 plus my dress, and whenever I reach out to get a status they stop responding. This is theft from them and they aren't resolving the issue.