Selfridges &
Reviews and Complaints

I recently had an experience with Selfridges & Co (selfridges.co.uk) that left me feeling pretty disappointed. I had placed an order with them, but unfortunately, it didn't arrive as expected. After trying to get in touch with their customer service team multiple times, I was left feeling frustrated and like my time had been wasted.

It's a shame, really, because Selfridges & Co is known for selling high-end items. You would think that a store like this would prioritize their customers and provide top-notch customer service. But unfortunately, that wasn't my experience.

As someone who is used to the great customer service provided by companies like Nordstrom and Amazon.com, I was surprised by the lack of care and attention I received from Selfridges & Co. It's not something I'm used to, and it left a bad taste in my mouth.

I wish I had read the reviews on Trustpilot before placing my order. With a rating of only 1.8 out of 5 and over 1,400 reviews, it's clear that I'm not the only one who has had a negative experience with this company.

Overall, I would caution anyone considering shopping with Selfridges & Co to think twice. While they may sell high-end items, their customer service leaves a lot to be desired.

I gotta say, I wish I had checked out this site before I went ahead and ordered from Selfridges & Co. I was pretty disappointed when they sent me the wrong item - it felt like they were trying to pull a fast one on me. The product they sent me looked nothing like the one in the picture on their site. I got in touch with them right away to try and return it, and they did receive it back safely. But now I'm just waiting and waiting for my full refund, which includes import tax of $216.48 and delivery fees of $45. I have no idea how long it's going to take for them to get back to me. I'm just hoping that there won't be any major drama with them.

Got my girlfriend a pair of boots from Selfridges & Co for Christmas. She's worn them about 5 times and one of the metal hoops where the laces go through snapped. I called Selfridges to sort out an exchange, which should be easy, but because I bought them online, they need to inspect the product. So now my girlfriend has to go without her boots for who knows how long, while I've already paid for them. Not really fair, is it? I don't think I'll be shopping with them again.

I recently had a couple of experiences with Selfridges & Co that left me feeling quite surprised and disappointed. I couldn't believe that such a large chain could have such bad customer service. Unfortunately, this has happened to me twice now.

The first time was when I ordered a package that never arrived. Since it was an urgent shipment, I contacted customer service to find out what was going on. However, I was passed around between 10 different representatives who all claimed to be checking on the status of my package. After four days of waiting, I still had no answer as to why my shipment never arrived. Instead, they offered me a £10 voucher as compensation. I was left feeling frustrated and confused.

The second time was when I received a damaged item. I contacted customer service again, hoping for a better experience this time. However, I was met with the same lack of helpfulness and was once again passed around between representatives. It took over a week to finally get a resolution, and even then, it was not a satisfactory one.

Overall, I was extremely disappointed with my experiences with Selfridges & Co. While their website may be easy to navigate and their products may be of good quality, their customer service leaves a lot to be desired. I hope that they can improve in this area in the future, as it would make shopping with them a much more enjoyable experience.

So, I ordered a neom oil diffuser with oils from Selfridges & Co on the 22nd of November. They took the payment from my card in full at the time. However, by the 3rd of December, my oil diffuser had been cancelled by Selfridges with no explanation. The oils had already been dispatched, but what good are they without the diffuser? I was promised a call back by the manager to check stock availability, but that never happened. I was really hoping to give this as a Christmas present to my wife, but now she will be disappointed. I pay ?40 a year for this account, and I have never seen such an incompetent level of service. It's really frustrating when you're trying to do something nice for someone and it all falls apart because of someone else's mistake. I hope Selfridges & Co can improve their service in the future, because this experience has left a bad taste in my mouth.

I recently made a purchase from Selfridges & Co, specifically a Bvlgari bag that cost me a whopping 3500 dollars. I was excited to receive my purchase, but upon opening the package, I immediately noticed that the bag was fake and defective. I was extremely disappointed and frustrated, so I decided to reach out to their customer service team via email.

To their credit, they responded quickly and asked me to return the bag in order to receive a refund. I followed their instructions and returned the bag promptly. However, it has now been over a month and I have yet to receive my refund. I have received emails from them confirming that they have received the bag and are planning to return the amount, but they have since stopped responding to my emails.

After reading other reviews, I have come to the realization that I was foolish to purchase from Selfridges & Co. It seems that this is a common strategy for them to take advantage of innocent customers and take their money. I am extremely disappointed and will never shop with them again.

Overall, my experience with Selfridges & Co has been extremely negative and I would not recommend them to anyone. Their lack of customer service and apparent disregard for their customers is unacceptable.

I gotta say, I had a pretty bad experience with Selfridges & Co. I placed an order on the 24th of October and was supposed to receive it on the 28th. But then, on the 27th, I got an email saying that they didn't have enough stock and had to cancel my order. They said they'd refund me within 3-5 days.

Well, it's been longer than that and I still haven't gotten my money back. I talked to my bank and they said they can't do anything because the money has already left my account.

I've tried calling Selfridges' Customer Service team five times and sent them five emails, but they haven't responded to any of them. It's frustrating because this whole thing shouldn't have happened in the first place. They shouldn't have taken my money if they didn't have the product.

It's disappointing that Selfridges isn't taking any responsibility for this and isn't doing anything to help me get my money back. It's just a terrible situation all around.

So, I got these Selfridges vouchers that I could only use online. I was pretty excited to use them during the sale. But when I checked out the website, I noticed that some of the brands that were on sale on their own websites and in other stores weren't on sale on Selfridges online. I was pretty bummed out about it, so I decided to report it to them. They told me that they were aware of the issue, but nothing happened. So, I decided to remind them again, but still nothing happened.

After a while, I noticed that they removed the sale from the website altogether! I was so disappointed. I mean, what kind of customer service is that? It's the worst I've seen in a long time. I really expected more from Selfridges & Co.

So, I bought this coat from Selfridges & Co website in October 2015. I was so excited to receive it, but when it arrived, it was the wrong item. I was so disappointed, but I thought it was just a mistake. I contacted their customer service and they told me that the coat I wanted was out of stock, so they sent me a different one. I was not happy about it, but I decided to return it and get my money back.

I sent the coat back to them and they promised to refund me for the coat and the shipping. I got my refund for the coat, but I am still waiting for my shipping refund. It's been almost a year now, and they keep telling me that they are trying to refund me, but it's not going through. I have sent them so many emails with the receipt, but they just keep stalling me. I even called them, but they were not helpful at all.

I am so frustrated with Selfridges & Co. They are not keeping their promise and they are not answering my emails anymore. I spent $45 US on shipping and I deserve to get my money back. I don't know what else to do. I hope they will read this review and finally give me my refund.

I really should have read the reviews before I placed my order with Selfridges & Co. It was my first time ordering from their website, and I even paid for the yearly plus delivery service. I ordered two All Saints shirts in medium size, as I already had one in that size that fit me well. However, when I received the shirts, they seemed a bit too large for me. I decided to return both of them without even wearing them.

To my disappointment, I only received a refund for one of the shirts. Selfridges is refusing to refund the other shirt, claiming that it has been worn. I am certain that I never wore it, and I am now in the process of raising a resolution with PayPal, which I used to pay for my order.

I must say that this experience has left a sour taste in my mouth, and I doubt that I will be ordering from Selfridges again. It's a shame that they don't seem to value their customers, as this could ultimately lead to their downfall. I hope that they learn from their mistakes before it's too late.