Asda Stores
Reviews and Complaints

After reading through various reviews from customers, it's disheartening to see the level of dissatisfaction expressed towards Asda. Many customers have highlighted issues with late deliveries, poor quality products, and unhelpful customer service. It's concerning to note instances of missing items, out-of-date products, and even accusations of theft. The recurring theme of disappointment and frustration among customers is evident. As potential customers, it's important to consider these experiences before choosing to engage with Asda for your shopping needs.

I am appalled by ASDA’s persistent failure to address customer complaints effectively. Multiple issues, including inadequate responses, rude staff, and inconsistent policy enforcement, demonstrate a systemic problem within your complaints handling process. Immediate action is required to restore customer trust and ensure proper resolution of grievances.

I visited asda Bromborough Wirral today with my disabled mother we both use wheelchairs so my husband pushed my mother and I used your in store mobility scooter I got through the door and went down one aisle turned the corner and the scooter just stopped we tried everything but it wouldn't move my husband went for help when he came back with a member of staff and we were told that there's only three scooters in store and one didn't work and the one I was on has stopped working and the last had just been taken by another customer so I had to have my husband take my mother to the car then come back with the wheelchair and take me back to the car so we had to leave the store very poor facilities and bad customer service

I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.

Upon entering the store, I encountered a problem with an item I had purchased the previous week. I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.

Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening. As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations.

Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.

What disappointed me the most was Vania's inability to empathize with my situation. Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.

I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory. I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.

In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania. Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.

Hi

I have been trying to receive my refund since the 30/06/2023 since 19:15

I ordered items from justeat Asda Blantyre. And the delivery driver said he only had a few items 3 other items were not in the bag,

I had not received a box of corrona cans of lager and brown onions and greaseproof paper.

I did not receive any email to say theses items were out off stock and that I would be issued my refund back to my card.

I sent an email on the 30th soon as the driver left. I couldnt get throughto asda Blantyre it was an automated service/

I couldnt find my order on just eat but eventually found the way to send you an message on my order today and I am being told its nothing to do with yous now. And I sent my email from the 30/06/2023 where I tried to contact yous to retrieve my email. I cannot believe that I am told I cannot get my money I have contacted resolver and trust pilot to let others know what kind off treatment I am receiving for £13.00 refund.

i am so disapointed I have used just eat for anumber off years and have never complained.

I am hoping you can clear this up and I can have my noney back

foe these items and advise me why I did not get an email to say these items were not being delivered and why I also did not get an email about my refund

Asda always messes up the online order and just eats do not refund, this has happened multiple times to many that I know of. Seems like a trend/strategy to recover from faulty claims; whatever may be the reason this is a burglary and would have to be addressed. I have paid 21£ for a can of Monster today, I would love to take this legally if possible but I'm not really sure how to do this. Any help from your end would be helpful.

3.20
Friday 21th April

There is a farane with a red spot on her head and a pony tail women, who is racist and will not serve 2 people who needs ID for lottery. I'm 20 and my Grandad is 70 with grey hair and she wanted ID from both of us.

I rang up to make the complaint and they put me through to Hyson Green ASDA and also I said to them is I want to make a complaint about one of your colleagues and they hung up like they are not bothered about it makes me feel annoyed and I am not shopping with again at all. We will now stick to shopping at tesco.

I purchased a tub of Asda chicken & vegetable broth fresh soup using the online grocery service and my oder was delivered on 15th December. Everything else in my delivery was fine, however the soup is already mouldy despite having a use by date of 6th January 2023.

I buy this soup for my granddaughter as its her favourite and when I came to make her a bowl at lunch time today (26th Dec), it was covered in thick black mould. The soup is still sealed and has been kept in the fridge as usual.

I am very unhappy about this as it is not fit for human consumption and as my granddaughter is a very fussy eater I bought this to ensure that she could have a bowl for Boxing day lunch if she did not like the meal everyone else was having.

Kind regards

Teresa

At 7.30pm on 30th November 2022. I was driving my car along the A27 to Eastbourne, East Sussex and proceeded across the Southerham roundabout at Lewes on the A27.

There was a steady stream of traffic and the driver behind me was driving far to close and at speed. Tailgating is not professional or a good practice for your company.

When we reached the next roundabout which has a right hand exit to Newhaven, then I realised it was a delivery van ?20 ZRO. I am totally disgusted that they feel they can behave like that on such a busy road. Had I had to slow down or brake for any reason the outcome would have not been good! I would appreciate your investigation into this matter.

Thank you in anticipation.

Ruth Duncanson

I have logged a case with ASDA some months ago now, with pictures and details on damage to a wall when they were delivering groceries. The email process informed me they would contact me within 6 weeks and I also called and ensured that I provided all the information they asked for. 6 weeks + later with not response I escalated with another email, did it through a bad Trustpilot review and also Tweeted. This oviously did not manage to prompt them. I escalated again in email and had a "this email is no longer working". So it looks like they took this off as part of the process (even though the a shor time before an automated email told me they would look into my submission). So I tweeted again and actually got a response some days later. They escalated it and kept me in contact. Then they asked me for a review of their support (but I awaited a response to the issue). Still not had a call and I have re-tweeted again informing legal action will now be taken against ASDA (as they keep lying and not responding).

Yet again my daughter has been robbed by ASDA.She has done online orders for them not to be delivered or to wrong address. She has small children who need to be fed.she has spent all her money on the shopping and yet again no food and no money returned only refund in 5 to 25 days .trying to speak to someone to sort in customer service is useless. I feel they are in breach. What a caring company.all that happens is being fobbed off with new delivery times that don't happen and they can't refund monies. They have taken her money on false pretenses and does not honour agreements.

.

Order number [protected]

Unable to leave home due to an accident, so had to order something in for dinner, the main part of the meal was missing 4 mccains jacket potatoes, tried to get in contact with someone and couldn't, delivery women was rude also when I asked for help, I also have 3 children here and part of their dinner is missing, comuincation skills are awful and I'm very unhappy

To whom it may concern.

I am writing to express my disappointed and disatisfaction with the service from Asda on this occasion: 1st April 2022, order [protected].

Firstly we were informed that 17 items were substituted (Including 6 x 6 multi pack beer =£48, exchanged for 1 x 4 brew dog beers £6).

Secondly another item (10 cans of Kroneburg) part of a deal 3 x 10 cans for £21 was not available.

Thirdly, the delivery driver had not arrived (due to deliver at 7:30 pm. We were not updated by text or app. We were just up late waiting without any explanation of what is going on. This is very poor service.

Fourthly, I contacted asda customer services at 9:30 pm and was told the driver may still come, but if he has not arrived by 11pm we are to assume it's cancelled. He has put on hold another slot tomorrow, at 7 am, as a back up plan.

I booked this and have two payments for shopping and delivery taken from my account. This has not resolved since then (today 5th April)

Customer services have sent me a £5 gift voucher as a good will gesture. I am not satisfied this has resolved this issue. Our order was nearly £400, I’ve paid twice. A five pound voucher is not really acceptable. The delivery alone was £4.50.

We have usually found ASDA very reliable, apart from a few substitute we have always been satisfied. We’ve been very loyal. Therefore we feel extremely let down.

This was a very upsetting disappointment as the shopping was for our a party, guest we’re coming and we had ordered our food in plenty of time.

Everytime myself or my wife does the shopping on a Sunday majority of the products we buy are always out of stock really getting fed up shopping at Asda Milton Of Craigie don't know why it's opened 24hrs when you can't get anything not a happy customer actually a fed up unhappy customer it's always the same product's that's never on the shelf,and also doesn't make sense when ask for cashback the checkout operators through no fault of themselves can't offer that but they still take cash from shoppers paying for there shopping 🤔.

I was in ASDA this morning at nine fifteen am in Dunbar. I have disabilities, I cannot hurry or lift heavy items without pain in my back and arm. On doing the self checkout I was counting up the amount my bill came to and a member of your staff told me to move my stuff off the checkout. Her attitude was rude and left me feeling like I was causing a problem doing my shopping. There was no queue at all waiting to use the self checkout and all other self checkouts were empty. My son came to help me finish my shopping. This experience has left me feeling that I no longer want to shop in ASDA. I will be telling all my family and friends with and without disabilities, not to shop at ASDA again. The attitude from your staff is very disturbing and makes me feel like I am being discriminated against for being slow and having a disability.
Miss L Phillips
4 Callander Place
Cockburnspath
TD135XY
[protected]@yahoo.com

Had a delivery today and 8 items was missing over £20 worth
Done the online refund
Was rejected
Tried to call customer service s
No way to speak to someone
Utter nonsense
Will not be using this service again
And have made it known on social media
Told the driver at time that 5 items were missing he said he would pass this info on
It wasn't until I unpacked the fresh meat which was in bags to find 3 other items missing

Dear Sir / Madam,

I am writing to you to raise an issue about: Home Delivery

The issue that I have experienced was: I ordered onli e from Asda superstore hessle road, Hull, HU3 4PE for 71 pounds

It occurred on: 2021-11-11

This meant that Not first time! We gave so big family, 14 kids, hardly disabled husband - copd - lung condition - can not breathe, using oxygene machine, could die any time. I am on antidepressants, do not want to live anymore, cos ssda left us without food and money!

I need my money back now! Going to police.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

annely suits

Registered email address anneli. [protected]@mail. ee
Order number [protected]

6 Queens Road,
Hull Yorkshire
HU5 2PY

Purchased Autogas at Asda, Bridge of Dee, Aberdeen at 8.11am today. A fortnight ago this fuel was on sale at 52.5p per litre and is now 72.7p per litre. A price increase of just over 40% smacks of profiteering even in current times. Very disappointing as users of this fuel in Aberdeen are almost a captive audience with only one or two other sellers in the area. We do all our household shopping at Asda too but this may change if the fuel costs continue to spiral.

I bought some mash from asda stores halufax on eating the mash I found a big peice of plastic in the mash which I have bitten into. It has loosesd my two bottom teeth and they have now fallen out completely. My six year old grandaughter also had the mash. However I was lucky it wss me and not her.

While eating your product I've nearly cut my mouth open on a large sharp chicken bone. Small bones may pass through but if I had of swallowed this it would have done serious damage to my throat and possibly other organs due to the size and sharpness. I've gotten a few packs as it was on a price sale and had to dump the others incase there is any others I may miss.

My brother had lost my mother's debit card and had gone in to see if it had been handed in and as he has stammer she said she couldn't understand him as he wasn't pronouncing his words properly and as he's a 13 year old I don't find it help that a grown woman is giving a 13 year old grief over something he cannot control, it has caused him distress and anxiety. You have posters talking about bullying then a grown woman says that to a child, that's one way to knock someone's confidence.