Asda Stores
Reviews and Complaints

I did an Asda online delivery for 14th July 5pm-7pm. I received the delivery with 6 items missing. I rang the asda online number [protected] which I found out 3 days later was actually based in South Africa. Spoke to numerous advisers on 3 separate days and they said they would issue £10 evoucher. They said they had spoken to the store manager in question Laura Jeffries but I spoke to her Tuesday evening and she advised me that no one had spoken to her and she wasn't even working Sunday Evening. She also advises that they are not in a position to issue evouchers. I finally reveiced my goods Wednesday Morning.

OK so I order my shopping from asda for between 10+12 it was then meant to come between 11-12pm. It was late then I missed 1 phone call from a number which I constantly tried to call back to see who it was. Finally 45minutes later they rang back saying it was the delivery driver saying that he couldn't get in to park so went and took my shopping back to the store! He didn't even knock on my door(which the could've done) or considering the drivers have sat nav he could've tried to find another way to get to me but didn't. So then I call customer service to complain and half way through the woman hung up on me! I am FUMING to say the least, I needed my shopping to feed my 5 year old little girl, they took my money but couldn't be added to try n get my shopping to me. Utterly disgraceful to say the least I am not happy at all

I've been looking for The amazing spider-man 3 for my son and for the past month asda cookstown has had it advertised with the other xbox 360 games, i am a regular customer at asda and keep getting told it will be in, in a couple of days-to return a couple of days later to find out its not there.This has been going on for the last month and not only is it building my sons hopes up it, s also waisting our time.This is not the first time this has happened i get the impressing i'm told this just to keep coming to purchase other items i just wish i'd get a straight answer so i wouldn't have to keep waisting my time.

Stephenie mcmillan. Email sheamaster05@outlook.com

I went to asda to buy a birthday card and a present and some air freshener The item were all in the sale or i thought they were but when i went top the till the full prices came up when i mentioned this to staff they just said they were in the wrong place i was nearly ripped off by £15. Elderly and other people may not notice this. i was deeply shocked by the way the staff did nothing to compensate their mistake. I look at the price i should not have to stand and read the small tags. I will never go to that store again

Visited asda metrocentre gateshead today, I have a 7 week old baby who I am currently breastfeeding, I was appalled to find the nearly non existent feeding facilities this store provides for mothers who are breastfeeding. It is a large room with 2 baby changing areas a toilet and a chair which became apparent was the only provision for breastfeeding mothers. The chair is situated between the toilet which was clearly soiled and a nappy bin which must of been quite full as the smell was almost unbearable. I would say there wasn't even a metre between the toilet and the chair and bin was closer still. I did try to sit and feed my baby as I didn't really have an alternative place to go, and after sitting a few minutes all the lights went off and I was left in total darkness as they have some kind of motion sensor on them to save energy I suppose. Even so it was an absolute joke! The place was filthy, stinking and I had to interrupt my baby feeding every couple of minutes as the lights would go off! I became quite upset and stressed and so did my baby and I left half way through his feed it's an absolute disgrace. What set out as a quick trip to Asda ended in me rushing round the shop with a screaming 7 week old as I refused to sit in what was nothing more than a filthy toilet to feed my baby! They are lucky I went for essentials as I won't be visiting or spending another penny in their store!

Bought a DVD - New Moon Saga - costing £12.71 and I heard that the real rice on TV adverts stating it is £10.71.
I am sorry that why they charge different price in store comparing to the TV ad. This is how they make an extra cash by taking £2 more from people.
So people you need to check you receipts before you leave the store as they might charge you something more than the right price.

I am shocked and annoyed. Therefore I have forward this complaint to the Consumers Direct to investigate.

purchased dvd got home the box was uncealled damaged an no dvd ! I phoned he said he would get manager to cal me back i told the man on the phone my number an name hence i didnt recieve a call so after a couple hours i phoned again jus to be told manager was busy ! never had a call back i have purchased the same dvd from my local asda store i am disgusted with the service i got i did say if they check their stock i have paid for a dvd i havnt recieved ! i have kept dvd box an both reciets could i have it in letter form thet you have recieved this e mail i do feel you need to look into customer service more deeply Miss J Mack
18 Templeton road
Kingstanding
Birmingham
B44 9BT

I visited Asda to purchase a mobile phone for a birthday present for a female relative i took what looks like a plastic book off the shelf and went to a desk to complete my purchase, i wanted a pink phone i asked one of the female assistants if pink was available, she said maybe but not in Asda, the colour i had was a lilac/purple i asked if the recipiant did not like the colour could i return the phone, yes, as long as the seal on the box is not broken, i was happy with the response and payed 80gbp, I got back in my car to deliver the present, she did not like the colour!(PIC ON BOX) i had a cup of tea and a chat and returned to asda with the phone and recipt, i carried the phone in my hand Asda did not even provide a bag, this is less than an hour after purchase(time on recipt 12.33) there was a queue of 3/4 people eventually i was seen i explained what had happened and what was said to the assistant upon purchase, she insected the box and could see the box was still sealed, she studied the box and noticed a small stain, you had to stare to see it, she then broke the seal on the box, the box contents had been replaced by someone, with rocks, i dont know how or when but not by me! i was shocked! she said i would have to take it up with the manufacturer L.G i replied, i had purchased the phone from Asda not L.G so it sureley must be there responsibility, she continued to argue so i demanded to see the store manager, who turned up 5 minutes later(a slim balding gentleman with a irish/canadian accent)i picked up the box and contents and showed him and told him i was shocked and disgusted, he said there was a bigger picture, a fraud had gone on somewhere along the line, and he would have to contact L.G no mention was made the fraud could be by Asda staff or when it has been in transit/warehouse, i felt the finger had started to point i felt humiliated in public! he asked for a phone number which i provided with my name they did, nt want my address but i left it after all i had nothing to hide, i asked what happens next? he said he would contact Asda house and phone me in 2 hours i asked would it be sorted today he replied yes.
I returned home and after some thought contacted trading standards who agreed that Asda where responsible and i should insist on a refund but to be fair give thm 2 hours to contact me.
Nothing was heard so at 5.30 i contacted Asda House in Leeds i spoke to a gentleman named Mark i told him how i felt he was full of appolagies and aranged a refund but said i must wait until 10ish that evening he had left instructions with the store.
Unfortunatley i was delayed and it was after 10 when i returnedi spoke to the duty manager who was willing but unable to refund as Asda have no acces to cash on the night shift because they run on self service tills, i asked if my wife could collect the refund as she was in town next morning this he agreed to.
Next morning my wife went to asda who said they had brought in the police to investigate a fraud she was shown box/contents she says only top of box was damaged, she telephoned me i drove to town and went to the police myself they knew nothing they even radioed round to see if anyone was looking for me, they was, nt i left and made my way back to my car, i spotted a policeman walking towards me from the direction of Asda i asked him if he knew anything, he said he had heard a bit of a story, i explained what had gone on he advised me to return to the store and he would come with me if i wanted, i agreed, after all i had nothing to hide, i was taken to a room and left for 10 minutes, alone. He returned with the store manager who was supposed to have seen me the day before, His accent had changed from irish/canadian to a Liverpudlian accent and he had gained a few stones in weight! He was unwilling to listen the box was produced the bottom of the box was now almost destroyed! i was arested, for so called fraud, later changed to theft, drugs tested, and locked up for hours. i need help i am a respectable 45 year old who has never stolen anything, nor would i, asda have blackened my good name, and im heartbroken.

Over the last 6 months the price of fuel has gone up 1p per litre on average every fortnight. In the last 2 weeks the price has risen 4p per litre, despite there being no corresponding increase in the price of crude oil, and no adverse weather to hide behind. Effectively profiteering by stealth. This is before the upcoming increase in VAT which asda will no doubt blame for high prices, or insist they will absorb into their artificially inflated prices. Makes them look like good guys. They should be boycotted. Tesco is 3p per litre cheaper and will be getting all my future business, By the way. Don't try and complain to asda. That link on their website doesn't work. Convenient for them

Do not use asda direct or home delivery network limited (Hdnl)!
Yet again asda direct have not delivered. Ordeer date 27/11/2017 expected delivery date 01/12/2017
By home delivery network. Parcel not delivered so I rang them back after no contact from them on the 8/12/10 and arranged redelivery for the 13/12/2017 waited in all day no delivery. Rang them back to be told the cant find my parcel and to get back onto asda. Rang asda back 15/12/2017 told they would investigate and ring me back within the hour, 2 days later no phone call, rang them back to be told they had not done anything, spent the next 55 minutes on the phone at 5ppm whilst the contacted hdnl, then told they would not issue a new parcel because of the problems with delivery, and they refunded the full amount. So thank you asda and home delivery network limited for f*g my sons christmas up. To all who read this do not use asda direct or home delivery network they are useless!

so sorry to hear that, did u get the name of the person who served you? they should have called a manager over or someone in charge to clarify what has happened, if all the items had them stickers on and have not been reduced then its a mistake at the stores end and should infact be sold at the price what is advertised (half price) u can report this to customer services or speak to the manager of George clothing there. hope this helps

yep not impressed with Asda...they seem to mislead...look at my comments on buying a bed from the asda web site! They offer a deal then after you have paid refuse to let you have it! That's Asda price ! Or NOT!

Sorry Asda you have just lost atleast £80 pw from me.

Sick of waiting around for bags to be given out.

I bought 2 packs today for my four children and they where rock hard that my 6 year old hurt her tooth they were Burt and mostly not broken in half but looked as if they where cooked that way. My email is roxannelukey91@gmail.com for more information thanks Roxanne

I purchased the Christmas dvd Elf which is the brilliant advertising campaign this year.

It says it includes the dvd and a digital download, brilliant I thought!

However on opening the box the dvd is old stock because the digital download must be redeemed by 31/12/2019, oops!

Hoping you can help!

I lost 15 items from my shopping list as Asda didn't complete my full order I now have to wait 5 days till I get my refund back totally disgraceful serive as Asda should know better to take care of us customers not trying to rip us off with our money ok our orders !

Brenda would have the supermarket apart!

Yay, please do that I could also be called upon to inform you of the going's on inside ASDA. It stinks.