Asda Stores
Reviews and Complaints

This evening I had to slam on my brakes when the driver of vehicle YB18YUK pulled out in front of me from Cunningham Crescent into Alamein Road in Bovington, Dorset at around 16.00 hours. He then proceeded up the road and drove so close to a car that I saw the wing mirror snap on the parked car. Further up the road he once more just pulled out onto the main road forcing another vehicle to slam on their brakes.

my wife purchased two £25 pound gift cards from the Kirkland st asda store for my daughter as a birthday gift when these cards were used at a Primark store Warrington only one had been activated on returning to the asda store to complain later my wife was treated appallingly by a so called manager who virtually accused my wife of lying and was also seen by my daughter to be laughing and pointing at my wife with one of the assistants my daughter complained by telephone about the way my wife was treated by this so called manager all details where taken with the promise that this would be investigated and someone would be in touch with my daughter as of yet no contact as been made I myself knew that nothing would happen and that lip service would be given by asda who's motto is happy to help we know my wife will not get reimbursed the £25 but this is more about the way she was treated by a so called manager in front of other customers

Hi just done my weekly shop at asda great bridge, not a great shopping experience
Totally ignored by till operator she was more interested in have a laugh with here college on the next till. She was quite happy to keep us waiting as she repeatedly left her seat to whisper jokes to her college.
Total lack of respect for the customer. Male supervisor no better turned a blind eye to the problem.
Will be taking my £180 weekly shop somewhere else next week.

ASDA driver licence plate YV18 UVK driving down Cedars Road in Clapham at 2.40pm today Sunday 7/10/18 dangerously overtook our car and one in front causing that driver to pull over. We were all doing the 20mph speed limit so this kind of impatience is dangerous, unnecessary and illegal. please can you let me know what will be done about this - I can see from your website that dangerous driving by Asda drivers is not an isolated incident.

Best regards
C Taylor

Ordered grocery from Asda for delivery as per usual. Groceries arrived prompt at around 8 am including what I would describe as rejected fruits that I am pretty sure Asda wouldn't even display in shop and if taken to authorities they would be advised that those apples aren't fit for consumption. This is extremely insulting and you would expect better from such a large company to have pride in the products they distribute.

I am writing this complaint about your Asda delivery drivers driving.
I was a passenger in my partners car when your delivery driver did not look at the round about and pulled straight out and nearly caused an accident.
If we had not of slammed on we would of crashed due to your driver not giving way and not looking. They then went on to drive recklessly. I am appauled you have people like this advertising your company driving your vans!
- @ 17:50pm in wf14 reg: Yc17 onj

A delivery driver has hit my mother's tree in her front garden, and broken some of the roots. The tree is now very loose and potentially dangerous. I have tried to report this to the local store at Luton. They then passed me into Stevenage, who then transferred me onto a call centre, who had no understanding of what I was trying to report. I would like a call back to discuss please.

I and my to lady friends was sitting down out side minding our own business we were their for about and hour before then we were sat near the river and buying things from Asda and around 9.30 pm on Saturday the 04-08-18 like I said near the door we were doing no wrong well two security approaching just me (not me two friends) shouting at me telling me to move I ask why as I was drinking what about me to friends they were drinking we were causing no trouble at all

Any I was moving they were following me shouting at me for no reason at all this is how bad your two security was another member of the public (who I do not know) went up to them and told them she could see what was going on as they were still having I go at me The next day I went I to Asda to see their manager someone called Barry he would not give me his surname I explained to him what happened he went to have a word with one of the security and he said am still barred has I was aggressive to them the night before well that's a load of rubbish I have three other people who witness the situation

So am I still barred for no reason at all

And if I were in charge of them the 3 security they would not be working for me

D Beckham

I am writing to complain about your HGV delivery vehicles passing our house on a regular basis, our bedroom windows are feet from the main road and we are disturbed constantly day and night and due to the size also blocks out the available light, I have attached a photograph as proof. We do not understand why they use this route as it is not the shortest road to and from the main link road, in fact it is the longest, I do not know if the drivers are using a satnav but it must be obviously wrong, I am happy to invite any of your managers to sit in out garden or bedroom and witness the issue themselves, its has become very noisy due to this, no other delivery vehicles use this route, why then ASDA? plus with this hot weather we need to have out windows open and this obviously makes matter worse. I look forward to your reply, better still, please re-route your HGV's, our postcode is BS140RQ you can see the issue concerning the road closeness on Google Earth, this was a quiet road until your trucks spoilt it.
I look forward to your reply
Thank you and regards
John Bethray

Me my husband and our 1 year old child where on the motorway next to an asda home delivery driver. He was driving next to us saying move to the next lane. But because there were cars coming at speed my husband could not change lanes. The driver then decided to pull into our lane causing us to be wedge into an oncoming car and himself. Luckily the oncoming car sped and we were barely able to move away almost hitting the oncoming car. I dont understand why he didn't slow down to let us pass or wait till we went past him! We would've been colliding with his van and the other car! This was a very scary experience. We were on m62 at 1pm. Van registration is Yc17 ohf

Me and my partner was driving back along the a259 with an asda delivery driver following bumper to bumper from littlestone upto newbeach holiday park, was speeding as we was doing 40mph in 40zone and the drive sped up and caught up with us was about 1230 29th may I did get the reg of the van fh67rcv due to the weather conditions that day we reduced our speed as it was wet and raining

Today at 16:45 on A681 Bacup Road, towards Bacup coming from Todmorden, an Asda delivery driver overtook 5 cars on a dangerous road approaching a blind corner. The driver very nearly caused a head on crash with a car coming around the bend while overtaking. The oncoming car had to brake suddenly and take evasive action to prevent a crash. I am an advanced professional driver and was shocked to see this from a liveried Asda van driven by another professional driver. Registration plate: YH16 BZK

Tuesday 4th April I, (advanced motorist) so very aware, was driving in Watford down Hempstead Road towards Watford from the M25 junction. 3 to 3.05 pm A delivery driver YJ16 VTB drove appallingly, squeezing past traffic at lights where there was no lane then squeezing between drivers making them break heavily. He aggressively did this to me and I had to break hard or get hit so was worried I would get hit from behind as some drivers are too close so would not have been able to stop. As I drove on I noticed this was not a one off, he did it all the way down the road and at lights so I was worried for everyone else on the road. I was annoyed I had not got his number then at the roundabout he ended up near me, so it did not gain him any ground and I was able to note. He turned right towards Rickmansworth road. He is an accident waiting to happen and someone will be injured or killed if he is not stopped.

Was walking my dog when heard engine revving and heavy insulated Asda delivery van approached from behind ignoring speed humps (jumping over them) Then at junction he turned right and made tyres spin although it was dry late eve and on these heavy vans it is almost impossible - he was literally killing the van.
As I turned left at same junction, seconds later he flew past me, turned vans nose in another small neighbouring street and made illegal U turn by reversing back in to main road (Obviously he did not knew where he's going). As he was closing, I stopped and watched him driving, letting him to understand how unpleasant it is to see reckless driver driving dangerously in my neighbourhood. He noticed and shouted "what" while was passing me. At this stage I pulled my mobile phone to take number plate as I decided he need's to be reported for his unprofessional behaviour. Suddenly he stopped 20-30 metres as he obviously was not happy about me. He waited for 5-10 seconds and then drew off. Date was Monday 26 of March. Time was 9.45pm and vans registration number was YB64YEX.

On saturday i purchased pork loin steaks to have on Monday tea. I noticed on Monday the use by date was Sunday, therefore the full price i had paid was for something which had a shelf life left of 7 hours. I called in after work today & explained to customer services that i was unhappy with my purchase. I was told the meat wasnt out if date when i bought it so they couldnt help me?

I had a delivery ordered on Sat 10th between 6/7 on the evening and had a call 20minutes before telling me the van had broke down and that they would deliver on the Sunday between 11/3.00 which was totally unreasonable but the money was taken from my account twice leaving me without any money in my bank account. For a big company your online service is awful, crates are dirty, late delivery, cans dented, bags ripped, rude delivery people and substitute s can be ridiculous. Very unhappy with the service and will not be using again.

Hi, I purchased a packet of cheese from asda store friday 9th Feb 2018, when i opened it for tea it was mouldy i have got 4 childen so i had to go out to buy yet another packet of cheese which isnt cheap so i was happy about that, i was disgusted to see this as i have always shopped at asda and wouldnt want to really change i did check the date on the packet which was ok till 5th March 2018. I have sent some pictures hope you can help with this matter.
Many thanks
Wendy.

I was driving down roehampton lane at 6, 50 am on the 17th January, sitting in traffic just before roehampton tennis club entrance. A very large Asda George lorry came up the in side in the bus lane (which you are aloud to do before 7.30 am). The front on the lorry was in line with my driving position in my small Renault kangoo van, as the lights changed and we went forward, your driver decided to speed up and push me out into on going traffic. I had my hand on the horn for about 30 seconds, traffic coming towards me had to swerve out the way, I could have easily died or had at least a very bad accident, this is the first time I have complained about any thing, but I am still very shaken up and can not believe some one would drive with such disregard for life, I truly
Hope you find out who the driver is, and hope you have on board cameras to prove this
Regards
John clarke
My email [protected]@btinternet.com

Dear
Sir madam
I am writing to you as a very unhappy customer as i was shopping at your great bridge store on 31.12.17 at about 3.50 i was using the self serve cheakout when a member of staff with a badge name ry watched me scan and pay for all of my items which was not a problem he then walked towards me in a very rude manner saying let me see your receipt before he took the security seales off he then went off helping other people before taking the seales off of my items . As a daily customer i have never felt this insulted
Yours sincerely
Mr rawlinson

On 8/12/2017 at 1300 the ASDA delivery driver in Uffington (SN7 area) drove at a ridiculous rate up our unmade road past a sign requesting 5 mph. In 20 years living here this is the first time I have stopped a driver to complain. He was unrepentant and downright rude. As he reversed down the lane again it appears that he was in the wrong lane, but I can email our local residents association to check this.