Asda Stores
Reviews and Complaints

Update on my previous complaint about asda in canford heath, Poole, Dorset.
I have just been offered a refund by head office, but this the manager who I spoke to at this store gave me a false name, when I spoke to him on the phone.
I have been emailed by Trading Standards confirming that this alleged manager broke the law, by refusing me a refund, for poorly processed digital photographs.
The Canford Heath ASDA store is a joke, avoid it like the plague, there are better supermarkets to go to, otherwise support your local small trader.

Yesterday afternoon I had my digital photographs processed by the Poole, Dorset branch costing me £15.95, when I got home I noticed 2 photographs ruined.
Instead of getting back on a bus for a expensive trip back to the store, I walked to one nearer my home and spoke to Paul Cabe, the manager of this store via a internal phone.
He refused to give me a refund, even though I had a reciept, thus breaking trading law.
He kept debunking the issue saying that if you brought this product for instance, blah blah blah.
I said that I would take the matter up with the CAB on monday and will recharge ASDA for the bus fare.
I am disabled on a low income, and the cost of ruined photographs+ having to have some redone is just not on.
The Canford Heath ASDA is riddled with problems, such as staff puttingmultiple price stickers on top of each other thus confusing the scanners, delaying you further.
I was even told by 1 staff member that the managers simply do not care.
Do not ever shop at the canford heath asda, it is simply not worth the annoyance, or being ripped off.

On the night 1/9/10 me and 7 friends enter the ASDA store in Ayr. within 10 minutes of being there we had been verbally abused and accused of stealing by staff for no other reason that one of us could not be bothered carrying his jacket and put it in the trolly (BESIDE googs that we planned on purchasing. not on top)

When we went in we went to the sandwich cabinet and picked up 7 or 8 sandwiches between us. we then proceeded to the DVD isle. we were being followed by a member of staff but that was understandable. it was the middle of the night and there were quite a few of us. when one of my friends hung his jacket on the trolly this member of staff (John) instructed us "Get that ###ing jaket out of there" and when i asked for a reason he said "just get it ###ing out".

At this point we decided not to go ahead with our purchase due to the way we had been treated however we wanted a word with Johns superior who he proceeded to call down. (This store does actually employ a security guard by the way and she could not have been nicer. she treated us the way customers should be treated)

His superior was "Kevin" however he was joined by a woman called "Barbara". She was obviously some sort of manager and proceeded to be even more rude to us than john was. She accused us of stealing and lying. She slandered TESCO and admitted that her shops security set up was in fact illegal.

I am very eager to find the correct address to send an official complaint. anyone speaking to a customer the way these people did deserves to lose their job.

Never order flowers via asda, I order some flowers to be deliverd on Tuesday 17th August and they didnt when ringing up I was informed they may not arrive till thursday19th, this is just no good they where suppose to be a birthday present what use are they 2 days late and what state are they going to be in after 4 days of beeing in parcel forces hands? I have been informed there is nothing I can do and basically its unlucky. apolling never ever use asda flowers

Why after many years of complaining does this store persist on putting out of date food on their shelves? It is now a continuous battle to get this sorted, complaining does no good and I now find myself having to check everything twice over before I buy it. What is their problem? I have now decided to go elsewhere. Appalling customer service!

I was given an E-voucher on my online shopping and a member of staff said it was an error from head office and that they were sorry but they had to remove it. I told them that I will no longer shop online with them. They then said that in this case they will offer me £25 off my shopping and free delivery on the next two online shoppings. This never happened and I am disgusted that the Sales Assistant cannot even do that right. If she can't manage to correct that who is to say that the voucher wasn't meant for me.

my son was discrimanated against in asda store because he is in a wheelchair.my son went to this store to buy our weekly shopping, he first went to the ciggarette counter to buy me 200 cigarettes, he was refused so he gave the person 2 differant id s with his date of birth and photograph on them, he was still refused.he was told he needed passport, driving lisence, young scott card.my son is not a small lad he is large due to being a jym fanatic he very much looks his age if not older.he is 20 soon to be 21.he has been in the store for me many times and been served cigaretts, exept for 1 time.he was told he needed id as he didnt look 25.then was told he had to be 18 to buy them but needed id as he was under the age of 25.so he was told you have to look 18 to buy them but if you dont look 18 you need id.then told you need to look 25 or 18 and have the appropriate id for their store policy.as he was served many times befor its up to the person serving him to deside what age he looks and if they serve him or not.the staff are as young as 18 and they r refusing to serve someone older than them.if you need to be 25 then the staff should be 25 to serve.they change the rules to suit themself.i was very angry and called the store in his defence as if he was standing they would have to look at him properly, and they wouldnot question his age as he would be standing very tall and well built over them.because he is in a wheelchair they take no time in looking at him they just see someone who they can victimise.the person i spoke to named amanda was smirking down the phone i refused to speak to her any longer as she wasnt taking this seriously.i was passed to a man namedjohn the grocery manager, who was very rude wouldnt listen to me and was constantly talking over me NOT listening to what i was saying.he even said im not listening to you if youv got an attitude! in a very aggressive manner and tone.he wasnt listening anyway and i said to him what way is that to speak to someone in this manner.he had a bad attitude since comming on the phone saying to me i know your son wasnt being discriminated against it up to who ever serves him to deside what age he looks.
the staff are rude and acting like stupid little school girl sniggering and laughing at a customer who s making a complaint about their attitude in the first place.i am not going to let this rest.i know the discriminated against him trying to abuse the little power they have and im not letting them get away with this. so what started out as a helpful jesture from my son to me, to go and do my shopping turned out to cause nothing but upset and a lot of anger due to staff who dont care about what manner they talk to or treat people.the whole problem is they do not know how they must by the law treat a disabled person as they would a non disabled person.they think because theyr at the till side of the counter they can discriminate and that is ok.one last thing my son does not have a passport, driving lisence or young scotts card.he did have a bus pass gave to him by the goverment with his name date of bith and picture on it and the silver square on it goverment approved id.why were these not acceptabe because asda said so.and so did the staff who dont look 25 and are probablly not 25.they said on their last excuse for all they know he was going out sice to sell the cigaretts to people underage.does that mean he is also being called a drug dealler! i want answers and i want this sorted out, IT IS AGAINST THE LAW TO DISCRIMINATE AGAINST ANY PERSON.i want the people who were involved to know they cant get away with this kind of behaviour.i want an appology from asda store and my son demands an appology for being treated in such a disgusting mannor

when parked in asda caerphilly with my disabled badge on display i recieved aparking charge notice, i just dont under stand why i recieved this notice. on returning to the store and asking for an explanation. the manager refused to come to the car to confirm the badge was on display
i have shoped at this store from the first day it opened because i can park close to the entrance as i am disabled.if i have to pay this fine thenmy family and myself will will go elswere to shop

yours
ms m alexander

i went to your asda store today at 16 39 i am disabled and when i got round the door exit i forgot i needed some cigs so i send my daughter who is 23 to get them for me the girl who was behind the counter refused to serve her i had to take me and my trolley right back to the cigs counter i wasnt very happy when i got to the cigs counter i asked why she refused to serve my daughter she said she could do what she wanted she was very stroopy and she spoke to me as if i was a bit of muck on the floor i asked if i could speak to the manager she told me she would deal with this i told her i want the manager now so he came he said it was up to her behind the cigs counter but i am not happy the way she spoke to me or my daughter she was pig ignornant from mrs iris king 72 reevy crescent buttershaw bradford bd62bp [protected]

my 26 year old daughter was buying groceries & cider from ASDA she was id'd by the check out person and was refused the cider because my 14 year old niece was with her.My daughter holds a personal alcohol retail licence issued by the local authority.The manager said that selling alcohol was at the check out persons discretion.This is beaurocracy gone mad adults with under 18's not being allowed to buy alcohol.My daughter works for a multi-national company and in the hospitality industry and she swears she will never go back into asdas and will be advising all her friends, co-workers and clients about her humiliating experience and advising them to shop at the rival stores where the staff use common sense.

Has ASDA plans to open an opticians in the near future. Because now when I shop at my favourite store the pricing labels have been reduced in size and on phoning ASDA HOUSE was told they are within legal size and more detail can be stored on them. S o it`s to hell with the customer who is older with poor eyesight and cant see what the product costs or will have to spend twice as long to do a shop. I pick up my mum on Sundays to do our weekly shop at ASDA and I will have problems, and she will be in more trouble to see this stupid new size because she is 90 with poor sight. If ASDA choose not to see reason in this matter and return to a larger size print then my mother and I will start shopping at TESCO.

Put in order over the internet total 69.70, delivery came with few things missing which totaled to 65.56 instead, the 65.56 came out of my bank, but the 69.70 was also still in pending, they said i had to wait up to 10 days for it to be relised, but my bank said by law asdas merchant bank could fax the details back to my bank, so the money would become available again, apparentley this happens on a regular basis, ! they refused to do this, even after several complaints. so i have no money till next week. i will never use asda internet banking again.

never buy potatoes from asda. i tryed nearly evere kind of potatoes and all of them are nothing else then water! forgot mash potatoes or fries.

Hi
I ordered and payed for a bouquet of flowers from Asda to be delivered to my mother in dudley on Saturday 13th march in time for mothers day from Asda on line
So Saturday comes flowers delivered what a joke 25 flowers 20 stalks all the heads broken off other five flowers turned upside down in box, box of chocs squashed and soaking wet also both box's soaking wet and falling apart, mother of 85 years in tears very upset thinks someone is playing a bad joke on her,
My sister who my mother lives with rings and tells me the news she has rung Asda who tells her they will refund money, so I ring them ask what they are going to do to put this matter right the reply was we will send out our investigation team to look into the matter and if needed will send a replacement flowers on Tuesday not good enough says I you mean to tell me that a company that is as big as your one does not have a back up plan to deal with these types of problems answer no asked if it was possible to send flowers from a Asda store to my mother again answer no,
I then said but are you not the same company yes came the answer but independent of asda stores because they operate on line ok say I what can we do to solve this matter and get my mother smiling again basic reply nothing
So now my answer to Asdas on line is stick all future flowers where the sun don't shine
I would not like anyones mother to go through what my mother had to on Saturday and as for satisfaction guaranteed what a joke
My name is Edwin Rudland

Thank you Ed

My order number with Asda for you to check that this e-mail is true is confirmation number [protected]

I ordered a bike on the 17th feb for my partner to start work on the following monday(22nd), when we ordered it it clearly stated delivery within 2 days, which to you and i would mean the 19th, i have phoned twice and spoken to someone in broken english who were on both accations very unhelpful. Now because of there lack of customer support my partener may lose this job (after 18 months of looking), i can not begin to tell you how angry and let down i am. Not even an offer to refund our delivery charge or an appology.
If you need to contact me you can ring on the above number, please help to stop these people, it cant go on.
Many Thanks
Emma Rees
[protected]@ymail.com

i wish to complain about the air (tyres) machine at coatbridge Asda.

I spend between the store and petrol station approx.£4000 per year

at Asda coatbridge. On the occasions when I have required air for a

slow puncture on my tyre the machine very rarely is functional.

This is extremely annoying when on the few occasions i require this facility it does not seem to be working, which of course applies to many drivers who wish to use it. Whilst the check out girls are very apologetic I cannot understand why a multi million pound company cannot provide a simple service like air for our tyres

never shop on line with asda. i ordered shopping on line asda and they took two payments instead of one and left my bank in debt.got yhe money back ten days later.bank charged me for asda mistake.no good asda.

ASDA operate with the fast payment system, which means electronic payments paid by your bank are received within 2-4 hours. ASDA fail to apply those received funds with the correct value date. A value date in banking terms is the date that funds are actually available to them - so by failing to apply the correct value to the funds the Bank (now Santana) sit on the money and enjoy the interest it earns.

I paid my bill in full, as I always do by this method for the due date of 3/1/10 .Asda claims they did not receive the money until 4/1/10 and charged a late payment fee and interest. I argued the point, particularly as this was not the first time it had occured and they agreed to refund the late payment fee but have failed to recredit the interest. By failing to do this the account has a small balance remaining. I told them at the time of complaint I would pay the amount due, which was just a fuel purchase, they had to clear the remainder and I would close the account. They haven't.

There have been 6 email exchanges, whereby they have lied about the payment receipt date and tried to claim they are not part of the fast payment scheme. My bank has confirmed again that they are and previous bill payments show the immediate receipt!

ASDA lie - ASDA charge unlawful interest - ASDA do not have staff trained in customer service or knowledge of the payment system. I am now going to the ombudsman - meanwhile ASDA are charging interest on the interest... Watch out!

Asda has the worsed complaints service, and the staff are not helpfull at all. The last time I was there, I was disgusted by their service as none of the staffs would help with que jumping. It's like survival for the fitest...If your not strong, you just never get to purchase your shoping.