Woolworths South Africa
Reviews and Complaints

Good Day

I've been transferred from one point to another since Friday last week, I have never experience such bad service like I have experienced with Woolworths head office.

I'm trying to block a gift card that was stolen from me for some time and I'm still struggling nonstop, Can I make an appointment with a manager at the gift card offices to see if my issue will then be resolved?

My contact number: [protected]
Name: Z Saayman
Gift card number: [protected] or [protected]

I cannot believe it can take so long just to block a gif card that have money on!

I've been phoning and trying my best to get through to someone to assist me and if I do get through, they promise to phone me back but never do or they just hang up so I am literally getting no assistance from no one!

Please can I urgently have feedback regarding this matter!
I'm so disappointed that I want to report this matter to someone, please advise me with details so that I can take this matter further, I will not leave it here!

Thank you

Hi

I've been trying to get hold of Kaoli and the gift card department and every time when I do phone the operator says that there lines are inactive, I've been sending email after email to get a response, my emails do not get answered and all my phones calls are not going through to any one at the gift card departments?

I really do not see anyway forward to get assistance?

Please can I get a higher manager to speak to or a way that I can make an appointment to see a regional manager going forward with my complaint due to lack of client services and the way that gift card departments are treating their clients, I'm really blown away of the lack of communication from their side and I'm starting to loose patients

Please do get back to me

Thank you

I ordered a sweater from Woolworths online on the 29th of May 2021. The amount was debited from my bank account that day. Later on after receiving an email saying that my order was delivered (which it was not) the money was again debited from my bank account )8 June 2021). I had to reschedule my delivery and it finally arrived today (17 June) after the original delivery dat was 3-7 June. I have been in contact with Woolworths regarding the transaction. They have sent Capitec (my bank) an email regarding the error. Even though Capitec has not replied to their email, Woolworths has not even tried to contact them via a phone call. I now have to contact Capitec to resolve it myself. I first contacted Woolworths about these probelms on the 8th and it has now been 10 days and the issue is still not resolved.

Good day,

From a young age I've grown up wearing Woolworths quality clothes and I have been very impressed with the quality up until a few weeks back. I bought sleepwear from Woolworths at Pinecrest Centre in Pinetown and about three weeks later I have discovered how shredded the sleepwear top has become. This is very disappointing for me because I have grown up knowing that Woolworths clothes are very expensive but are also very worthy of the price but I am not pleased at all with the sleepwear. Please make sure that all your merchandise is always of the top and best quality that you are known for. I would not have raised this issue if I did not love this store as much as I do.

Thanking you

Kind regards,
A.S. Mtshali

I am I credibly ill after eating a woolworths chicken and avo sandwich from the bakery section. I haven't stopped throwing up and i'm at a point of going to the hospital. This has been since yesterday! We bought it from the menlyn maine branch. I have two small children to attend to and i'm struggling to do so as I feel like i'm lying on my death bed from bad chicken.!

Unfortunately I'm disappointing in the Woolies "bath milk" it's falsely advertised as it's a bubble bath and the product just isn't anything's close to a bath milk, was so looking forward to spoil myself. I Have not felt the soft richness that I usually would with bath milk on my skin either. Skip the product, waste of money.

Mischa.[protected]@gmail.com

For years I have enjoying purchasing the above tops to wear in winter. These tops in past years were made of good quality cotton knit material that could be considered made from medium "winter-weight" material.

I have tops purchased 2-3 years ago and that have been through the wash many times. These top are superior quality to what can now be purchased at Woolowrths.

The past 2 years these tops have been available but made from very light-weight cotton knit material. This I find very disappointing and feel that I should drawn this to the attention Buyer for the ladies department.

In February 2021 I brought a R500 gift voucher for my parents for their wedding anniversary. I am horrified to hear that when my mom when to use the card the following month it had not been loaded/had no funds. She tried on two seperate occasions to use it but still no luck. She has been in touch with Woolworths with order numbers etc but they are still giving her a hard time. I am determined to not let someone else picket their anniversary gift and am very disappointed with their poor customer service. I am weary to purchase a gift card again in the future

I purchased gift cards online on the 5th of April 2021, using the online app and delivery to Johannesburg. The cards were given as a gift on the 17th of April 2021. This person tried to use the card in Rustenburg.. with a 0 balance. He tried to resolve the matter through the Rustenburg Woolworths branch only to find out today that the card has been used in the Western Cape on the 19th of April. Making contact from my side I am unable to get a clear answer on this fraudulent activity from the online shop helpcentre. They simply add another 48hours to respond.. no responses to any e-mails sent to [protected]@woolworths.co.za.. how do I get the gift money back? Is Woolworths going to drag it out further? What are the security measures on these purchases?

On Saturday 24 April 2021, my mom and I went to the Woolworths store in Tygervalley (Cape Town). We asked assistance from the manager working in the bedding section and she advised us the store would be having a bedding sale starting the following Monday (26 April). She stated the sale would be: buy 2 bedding items and receive 40% discount. She re-iterated this statement. My mom and I then told her that we would leave our items and return the following Monday so that we could make use of the sale.
I went to the same store on Monday 26 April around 12:30 in the afternoon and noticed their was no such sale. I inquired from one of the sales assistants and she told me that she was unaware of such a sale and only selected items have been marked for a 20% discount. She then called two other colleagues to try to assist me as the manager (referred to as Michelle) who assisted us on the previous Saturday was unavailable. A different manager (referred to as Nolene) was called to assist - she left me after listening to my complaint and told me she would try to find out some information and would return to me.
I was left to stand there, while this manager never returned. I then asked someone else to find out where she had gone but that person didn't bother to assist me. I then went to the client services desk for assistance. The lady at the desk then instructed someone else to try and find the manager that never returned to me. This person search all over but could not find the manager. Eventually, I left with no items.
I was really appalled that no one assisted me and that the manager plainly ignored me after I was given false information by their store and had taken a 30min drive (one way) to the store.

I bought my grandchild this mug from Woolworths for Easter. The label states that the mug is filled with Milk Chocolate eggs. The mug was filled with paper and strips of plastic. The only eggs were the 3 which were visible on the top. This is absolutely shocking. My grandchild eagerly removed the top 3 and then her face changed as she pulled out more paper and more plastic without another single egg. This mug was NOT filled with Milk Chocolate eggs!

I was looking for a ladies sneaker silver in size 7 and couldn't find one in Paarl where I live. So I phoned around and then Cape Gate branch said they have a 7 for me. I have spoken to Sima on Friday the 9th April 2021 and asked him if they have a size 7 and he then sad yes he will keep it for me because I said I'm coming the next day from Paarl to fetch it. Saturday 10th April 2021 I got there and they were looking everywhere for the shoes and also for Sima after an hour he came and said he can't find the size 7 but he didn't say there was a 7. After talking to me without his mask on his face I asked him numerous times to please put on his mask while talking to me. He started raising his voice as I told him I'm driving all the way from Paarl and now there is nothing. He then said to me its 10minutes past his lunch time and he is going on lunch now. Without helping me any further he went off. I then asked for the manager but she wasn't very helpful at all.
I phoned around on Saturday afternoon the 10th and got a size 7 in Stellenbosch Square. I spoked to a lady by the name Tammy Lee and she said she has a size 7 for me and I asked her please double check code and everything put my name and telephone number on the item I will come through Sunday morning 11th April 2021 from Paarl even told her that I drove all the way to capegate for nothing. She said she will keep it for me. I got there yesterday at Stellenbosch Square again all the way from Paarl asked for Tammy Lee at customer services she came I asked her for the shoes. She said but she sold it to another lady earlier that also asked for a size 7 and she thought it was me. Without asking the other lady for her name and number because my details was on the shoes. I was furious drove all the way again for the second time for nothing and all they can say is sorry but can't even go the extra mile and get me a size somewhere else. This is perfetic and useless service. Drove all my petrol out twice for nothing. Eventually went all the way to V&A Waterfront Cape Town today to get a size 7 over 100km there and back from Paarl. It's just ridiculous. Very bad and poor service 😡😡😡😡😡

My name is Charmaine Smith, [protected], I have been a happy customer of Woolworths for many years even won shopper of the month award Woolworths in Zambia, but I am extremely shocked at the last shopping received from Woolworths Buffeslfontein Port Elizabeth, I received 2 yogurts with mini brites which had no brites in packaging and 6 syrup waffles only had 5 waffles in packet. This is not Woolworths standard and is concerning and will need to check everything purchased as this has raised a trust issue and not value for money.

Dear WW

I am drafting this email to complain about your communication strategy.

I saw signs in your store that said "HAPPY EASTER TO CHRISTAIN CUSTOMERS"

I would like to explain this ?

This is tragic and terrible policy and can only lead to division down the road. what is the basis for this ?

firstly what Im not a christian - but I like easter ? Does it mean Easter at WW is not for me ?

Does this mean that down the road - other holidays - will be marked only for the specific groups and excludes all others ?

is workers day for workers and not managers / owners
what about Christmas - is this only for Christians and no one else ?

If you have done this because some groups have complained - then what are you going to do when other groups (like me) also complain

I think this is a terrible and serious mistake. we are all one country and we all participate in national holidays. I do not like this separation of people into different groups

Please advise

I tried this shampoo for the first time.
After a few days use I developed a type of rash/eczema (flaking skin, bleeding etc.). I went to the doctor who said it was an allergic reaction.
When I stopped using the shampoo the rash cleared and the flaky skin healed within 48 hours. I have never suffered from skin related illnesses or eczema before. I believe there is an active ingredient in the shampoo which has adverse effects for certain skin types.
I believe that the product requires further testing before being allowed onto the shelves so that the chemical responsible can be identified.

Lindsey Burns
Attachments
Wed, Mar 10, 11:46 AM (2 days ago)
to CreditLimitIncrease, creditcard

Good Morning

I applied for a credit card increase on my WW CC as I am going on leave.

The following:

1. I have been informed that WW in store card had handed me over to ITC and that was the reason for the decline in the increase.
2. I paid the WW in store card up in 2017 including my WW CC
3. I was charged for a WW in store card which I NEVER RECEIVED as in 2019 was advised that I owed WW the amount for the NON RECEIPT of the card
4. I contacted every conceivable department of Woolworths to resolve this.
5. I went into the store in Eldo where the Store Manager spoke to somebody regarding the store card
6. I then made contact with Transuion myself and asked "is there anything pending against me credit wise" The answer was no.
.7. The lady did mention WW instore card.
8. I then explained all to her.
9. ATTACHED is the letter from Transunion in this regard.

I AM VERY CONCERNED THAT THESE RECORDS HAVE NOT BEEN CORRECTED.
WW CC division has insulted my integrity and my character has been defamed.

I feel that this should be brought to the attention of the newspapers.

I await an apology and the credit limit be increased as I asked

thank you

Hello peter, I made a purchase at a woolies branch (mall of africa) for my family in cape town. I left the items back in cape town, only t receive a call from my sister was trying to exchange the items, at the somerset mall branch in cape town, asking me where I had purchased the items, card details and date of purchase. So I asked why she needs all this information, she told me the manager and supervisor at the branch are refusing to exchange the items for her because she does not have a till slip as proof of the purchase. I gave her the required information, she informed me late last night that she had to wait at the store for more than an hour while they went through their records to try and find the transaction paid for by my standard bank credit card (I gave them the card number as requested). Only to be told the store is unable to trace the transaction and that she has to wait a few days while the "investigate.

She then received a call from the manager at the mall of africa, who she had spoken to while at the somerset store. The manager informed my sister while she was waiting for store supervisor (nolene) to search their system, they were given a gift card number to search and not the card number provided by my sister. The lady that confirmed this works at the mall of africa branch, her name is doreen.

The branch is still busy investigating the transaction. What I do not understand is them giving my sister a had time to exchange item that were bought from their store, stll in a saleable condition as their policy states, and she had given them all the details for the purchase.

This is an unfair treatment from the woolworths store, and it violates the customer 's (myself) right. I was not made aware when I bought the items that I would not be able to return them, and I have never had an issue before.

I have very much disappointed for the service received from woolworths. I have been a customer for many years.

I bought two packs of underpants from Woolworths in Somerset Mall. Due to a manufacturing faults there is a hole in the middle in the front and very inconvenient and embarrassing when my private parts cannot stay inside the pants. All due probably to a Chinese manufacturer that is cutting on material. I am amazed that Woolworths South Africa are so incompetent in their quality control.

To whom it may concern:

I simply had enough of this POOR SERVICE...since Nov/Dec ...every order with this company has been a headache.

I demand a refund of my delivery fee:
1. As per the order info below I PAID & SELECTED 12th of FEB you delivered ONE clothing item TODAY and spoiled the whole surprise of the birthday on Friday because YOU ALSO delivered the "Gift note' TODAY
2. Incompetent is an under statement for people working at this company (generally)
3. Dare to deliver the other items before the 12th of Feb and I will get lawyers involve, this countries service delivery is going from BAD to WORSE
4. I waited weeks to make sure the 12th of Feb delivery slot is open...and what do you smart people do...let me PAY & SELECT a date just to do your OWN thing...
5. IF I wanted to change the date to today, IT WOULD NEVER BE POSSIBLE..."no we have slots" yah right

I keep telling myself I`m not doing ONLINE shopping with this company again, BUT we are so desperate as the others are even worse...take note you are NOT better...I do not have a choice

Refund my money for the delivery

Thanks for spoiling the surprise. Wow

Hi,

On the 4th February 2021I made an online purchase( order no.o764477030) of R1960.00 online and they delivered the wrong item to me with order number: o758337815. I tried to email them same day at and also called them on 5th the next day and I was told that they will revert to me within 24 hours. I still haven't received any feedback from Woolworths. I phoned them again today and I was told that they will investigate and ask for the wrong package that was delivered to me to be returned to the warehouse. I've sent a lot of emails to online department and I keep being told someone will contact you but I never get calls or replies on my emails. I'm tired of running out of airtime waiting for someone to pick up. I've always shopped at Woolworths but this incident is making me reconsider to continue being their loyal customer in the future!

I placed an order 29 December 2020 Delivery dat 2 January between 10-1pm. I waited after 1pm, nothing. I called the online contact centre, they told me by the latest 2:30. Well still nothing. I couldn't leave the house because i was waiting.. Then i called again and apparently they couldn't get hold of anyone at the courier services. The lady would contact me as soon as she got hold of someone. Nothing.. The driver rocked up at 5pm, with no excuse. My issue is why give a time line if you cannot fullfill the client's needs. Why not contact the client and ask if you can deliver the next day. Why did i have to call and receive false information and then none. Its like nobody cared. I logged a complaint to the online department with the order number which everytime i called with that number they picked up my details. Now when i logged the complaint they came back saying that they cannot pick up my account details and that they need other details of mine. This was 2 weeks after. Then they came back saying they have sent an email to the courier company to ask for an explanation. Last week i got an email after i asked what happened to my complaint, they told me that they haven't received any feedback yet. I think this is adding insult to injury. After waiting forever for your delivery and then receiving no joy with your complaint. This is my first time complaing. I am highly frustrated and disappointed in the horrible service i received from Woolworths Online. The fact that there was no contact made from your side Woolworths when the delivery was overdue as well as when i requested an answer as to what went wrong. No one cared to pick up the phone when i logged the complaint and salvage the client relationship. I'm sure i wont get any feedback here either. This is what i am now accustomed to from you Woolworths. I still didnt receive any explanation to date. A month later. You do not care about your clients!