Woolworths South Africa
Reviews and Complaints

Hello peter, I made a purchase at a woolies branch (mall of africa) for my family in cape town. I left the items back in cape town, only t receive a call from my sister was trying to exchange the items, at the somerset mall branch in cape town, asking me where I had purchased the items, card details and date of purchase. So I asked why she needs all this information, she told me the manager and supervisor at the branch are refusing to exchange the items for her because she does not have a till slip as proof of the purchase. I gave her the required information, she informed me late last night that she had to wait at the store for more than an hour while they went through their records to try and find the transaction paid for by my standard bank credit card (I gave them the card number as requested). Only to be told the store is unable to trace the transaction and that she has to wait a few days while the "investigate.

She then received a call from the manager at the mall of africa, who she had spoken to while at the somerset store. The manager informed my sister while she was waiting for store supervisor (nolene) to search their system, they were given a gift card number to search and not the card number provided by my sister. The lady that confirmed this works at the mall of africa branch, her name is doreen.

The branch is still busy investigating the transaction. What I do not understand is them giving my sister a had time to exchange item that were bought from their store, stll in a saleable condition as their policy states, and she had given them all the details for the purchase.

This is an unfair treatment from the woolworths store, and it violates the customer 's (myself) right. I was not made aware when I bought the items that I would not be able to return them, and I have never had an issue before.

I have very much disappointed for the service received from woolworths. I have been a customer for many years.

I bought two packs of underpants from Woolworths in Somerset Mall. Due to a manufacturing faults there is a hole in the middle in the front and very inconvenient and embarrassing when my private parts cannot stay inside the pants. All due probably to a Chinese manufacturer that is cutting on material. I am amazed that Woolworths South Africa are so incompetent in their quality control.

To whom it may concern:

I simply had enough of this POOR SERVICE...since Nov/Dec ...every order with this company has been a headache.

I demand a refund of my delivery fee:
1. As per the order info below I PAID & SELECTED 12th of FEB you delivered ONE clothing item TODAY and spoiled the whole surprise of the birthday on Friday because YOU ALSO delivered the "Gift note' TODAY
2. Incompetent is an under statement for people working at this company (generally)
3. Dare to deliver the other items before the 12th of Feb and I will get lawyers involve, this countries service delivery is going from BAD to WORSE
4. I waited weeks to make sure the 12th of Feb delivery slot is open...and what do you smart people do...let me PAY & SELECT a date just to do your OWN thing...
5. IF I wanted to change the date to today, IT WOULD NEVER BE POSSIBLE..."no we have slots" yah right

I keep telling myself I`m not doing ONLINE shopping with this company again, BUT we are so desperate as the others are even worse...take note you are NOT better...I do not have a choice

Refund my money for the delivery

Thanks for spoiling the surprise. Wow

Hi,

On the 4th February 2021I made an online purchase( order no.o764477030) of R1960.00 online and they delivered the wrong item to me with order number: o758337815. I tried to email them same day at and also called them on 5th the next day and I was told that they will revert to me within 24 hours. I still haven't received any feedback from Woolworths. I phoned them again today and I was told that they will investigate and ask for the wrong package that was delivered to me to be returned to the warehouse. I've sent a lot of emails to online department and I keep being told someone will contact you but I never get calls or replies on my emails. I'm tired of running out of airtime waiting for someone to pick up. I've always shopped at Woolworths but this incident is making me reconsider to continue being their loyal customer in the future!

I placed an order 29 December 2020 Delivery dat 2 January between 10-1pm. I waited after 1pm, nothing. I called the online contact centre, they told me by the latest 2:30. Well still nothing. I couldn't leave the house because i was waiting.. Then i called again and apparently they couldn't get hold of anyone at the courier services. The lady would contact me as soon as she got hold of someone. Nothing.. The driver rocked up at 5pm, with no excuse. My issue is why give a time line if you cannot fullfill the client's needs. Why not contact the client and ask if you can deliver the next day. Why did i have to call and receive false information and then none. Its like nobody cared. I logged a complaint to the online department with the order number which everytime i called with that number they picked up my details. Now when i logged the complaint they came back saying that they cannot pick up my account details and that they need other details of mine. This was 2 weeks after. Then they came back saying they have sent an email to the courier company to ask for an explanation. Last week i got an email after i asked what happened to my complaint, they told me that they haven't received any feedback yet. I think this is adding insult to injury. After waiting forever for your delivery and then receiving no joy with your complaint. This is my first time complaing. I am highly frustrated and disappointed in the horrible service i received from Woolworths Online. The fact that there was no contact made from your side Woolworths when the delivery was overdue as well as when i requested an answer as to what went wrong. No one cared to pick up the phone when i logged the complaint and salvage the client relationship. I'm sure i wont get any feedback here either. This is what i am now accustomed to from you Woolworths. I still didnt receive any explanation to date. A month later. You do not care about your clients!

I went to Woolworths Groblersdal to get a refund for my online order, took my tax invoices together with a dispatch note but still I was not assisted. They are telling me nonsensical stories and now they said they will call me so that I can come to the store as soon as they are done with whatever they're going to do. Woolworths needs to hire knowledgeable people as we are dealing with incompetent people and they are making our lives a living hell, I am going through hardship I really needed that money but a stupid manager (Koketjo) made it impossible as he has the powers to call the shots without being reasonable. So must my kid's go-to bed without food because some manager felt that he needed to do a thorough check and worse part I waited for an hour so could do that. I hate Woolworths Groblersdal I will never set my foot in that shop. And I need my transport money as I was sent pillar to post

Dear Woolworths,

I would like to complain about the incredibly humiliating treatment my wife and I received at your Tygervalley branch on Sunday 10 January 2021 at about 10am.
We had not used our store card registered as a second card in the name Dr A J Thomas since June 2020 and in fact the statement dated June 2020 shows a paid-up account with a single entry (in Afrikaans) that I am told represents an insurance charge - against a zero balance? In any case and being used to the poor client handling on entrance to the food section I approached a lady at the checkout to check the store card and she assured me all was well and that I only owed R46.20. I firstly want to know how R15 morphed into R46.20 and why I did not receive any further statements at my email address after the one that was completed on the 10th June? My email is [protected]@gmail.com. in any case after a morning wasted on assembling over R2420 of groceries we were told at checkout that the card was blocked due to the outstanding R46.20. Why could the lady I approached not tell me this so I could avoid the humiliation of being treated luke some vagrant and having to unpack the trolley again. When my wife and I went to your "Financial Services" department we were told to phone [protected] I was told that despite me having just paid the R46.20 in store they could do nothing as it would take a day to unblock the card. They still had the incorrect address and I reported the correct address of 72 Eastglen, Tritonia Street, Brackenfell, 7560 to this person. I would also like to complain that my wife handed in an application with this correct address for a replacement card for herself in March 2020 and we are still waiting. So, a plethora of mishaps and complaints and a very unhappy and humiliated couple. Please investigate this and take the appropriate action, albeit training, to ensure nobody suffers this humiliation again. Sincerely, Dr. Allan J. Thomas

Good day

Order number:o784371999

It is very disappointing that after calls and many emails, I never received any feedback regarding the matter.

I was never contacted to say there was an issue with my order.

This is the second worst experience with Woolworths.

The first bad experience was with the order and collect.

I selected Woolworths Westwood to collect my first online order and reached there only to find out there was no one there to assist me. After waiting for a long time then I'm told by a consultant she's now available to help me.

The second experience was the latest purchase, where I ordered a cake for my parents anniversary and it was never delivered.

The order was placed on the 29/12/2020 since then no acknowledgement of the complaint.

Regards
Trisha
Cell: [protected]
Email: [protected]@gmail.com

I have always been very happy with woolworths quality but I unfortunately cannot say the same at present.. I purchased a bag of small avos and my son and daughter-in-law in australia ordered an online delivery for us for christmas, in this order was also a bag of the same little avos. Every single one of the avos from both bags were brown and rotten, I returned them to the store (bryanpark} today. In the same delivery order were 2 packs of lean mince meat. The meat was grey, with no pink colour at all. I thought that perhaps the outside had just dried out but no on thawing it out to cook today not one drop of blood came out of it, it was the same grey colour throughout. I have cooked it using up many ingredients including a bottle of bolognese sauce but my family have advised me not to eat it as they are scared of food poisoning it looks so bad. I will try and include photos of the meat.

Our family gift us with a Christmas hamper every year from the UK
Two years running items are not available, simply left off without offering alternatives. So this year we had salads expired on the day if delivery. I put them in the bin to save the frustration if having to go to a store.
No dessert as all out if stock.
You could have delivered a day later or two days when you had stock. Or offered alternatives.
Unacceptable.
Will not be using this again.

19/12/2020
Was very disgusted by peppered salami expired 12/12/2020 and discolored
Still on the shelf, the vegetables precut look terrible.
When I brought it to the managers attention he took the salami walked off without saying a word, pathetic no customers service, when a started talking loud, his excuse was his hands is dirty.
Is this how woolies staff treats customers.
I shop at woolies all the time, but this left a bitter taste.

Disappointed
N johnson
[protected]

This is more feedback to express disappointment rather than a complaint.

Why did Woolworths change the recipe for the Mixed Berry Woolworths Sorbet.

The previous Sorbet was so delicious we used to buy 4 tubs a week it was the best sorbet we had ever tasted as a family and friends then a few months ago Woolworths introduced a repackaged Sorbet which tastes awful and bitter and has a horrible after taste.

Why did you change the recipe, we want the old Mixed Berries Sorbet back.

Hi - somebody please do something about this useless branch @ carnival mall brakpan! sixty meter long qeues while only one till available - the rest are on lunch while the manager sits on te chair doing nothing, iv'e been trying daily to purcase my coffee beans
ect witch often they dont have stock! and when they do have and I realise how long the qeues are I give up and put it down anyware and just walk out - please do somehing!
regards
albert

How long does it take to refund someone through a gift card. Last week on Wednesday I was called by an agent who told me that I was supposed to be refunded on the 15th but the transaction could not process the payment on to my debit card so I told him to refund me with a gift card. He said I'll get the gift card by the end of the day (Wednesday). I feel like Woolworths doesn't want to pay me and the items were returned back to the warehouse (that's what the agent told me). I want this over with as it's been dragging on for 2 months now. I'm tired of posting complaints!

This is my last chance to get a refund on my order (o758399689) that I placed on the 11th of may. I was promised to be refunded on the 9th of july. I've filed complaints several times on this site, i've gone to woolworths wonderboom junction to call customer services many times and i've emailed them several times but all I get is empty promises. Last week I logged a complaint with the gauteng office of consumer affairs, I hope they help. I'm an unemployed single mother of two and I get child grant, I had to ask for money from family members to buy shoes for my kids because the ones I ordered didn't get delivered and now i'm being told lies by woolworths customers services. This is my final complain, from today i'll be sharing my horrible experience on social media channels everyday until I get refunded my money. I'll call all online news channels and tell my story. I don't care if I become an ambassador for woolworths negative publicity online. I want my kid's money! I won't rest until I do. It's been over 2 months since I placed that order!

Order o758399689 query still not resolved! As I've been unable to go to Woolworths at Wonderboom Junction to follow up on my query for the past few weeks as I wasn't feeling well. After my complaint (above) I was contacted by customers services agent from Woolworths on the 9th (last week) and she told me I would be refunded my money and the funds will reflect in my account by Wednesday morning but today is Friday and I see nothing in my bank account. Every time they call me I just think is their way of trying to calm me down so I don't call or complain and they delay to resolve the situation. It's frustrating to have to deal with the same issue at the same store for such a long time. I want my refund. I'm over Woolworths and their incompetence to resolve matters in their customer service department. We are their customer and this is how we get treated! No apologies, nothing! It's like they don't care about their customer's. I'm really tired of repeating myself!😭😭😭😭😭

I'm Rebecca and on 11 May 2020 I made an online purchase( order no. o758399689) of R649.00 at Woolworths and it was said that it would be delivered on the 20th May. When I didn't receive the order I tried to email them but the next day I received an sms stating delivery has failed...fast forward on the 5th June when I checked online status it said the order was delivered on the 5th at 15h30. This was after I called and told them to cancel the order and refund me. On the 6th i went to the store at Wonderboom Junction where the order was supposed to be delivered but it wasn't there. When we called customer services they said the driver delivered the order and it was received by Kedibone. I was told that they will investigate and ask for the package to be returned to the warehouse. I've sent a lot of emails to online department and I keep being told someone will contact you but I never get calls or replies on my emails. I keep going to the store to call customer services as I'm tired o running out of airtime waiting for someone to pick up. It's been over a month now since I've told them to cancel and refund me. I don't care about their investigations, I want my money. I've even lodged a complaint with the Gauteng Office of Consumer Affairs. Please help me resolve this issue asap. I've always shopped at Woolworths but this incident is making me reconsider to continue being their loyal customer in the future!

Visited your store on the 8 july 2020 went to the coffee bar as we always do when visiting only to find your employee is sick coughing with blood shot eyes which is symptoms of covid -19 my question would be how we are going to combat this pandemic when stores don't take customers health serious there was no scanning of staff on that day because they 'forgot' now the risk of many people getting sick because someone forgot to scan employees is just un - acceptable I am compelled to notify the relevant authorities as this is a very serious matter I will not be visiting any woolworths store anytime soon.

Comment / Concern: Woolworths Loan Acc no [protected] A few weeks back I sent a paid up letter to the customer care dept. For my Woolworths loan. I emailed the proof that the loan account is paid up. But it is still showing that my loan is not paid up. I did a credit check at Transunion and Experion and the account is still not reflecting as paid up. Can you please remove my name. I did email the proof and can send it again. Please update from your side. Mr MZ Kadoo ID [protected] Thank you
mahomed zaheed kadoo
I would appreciate it if woolworths can send me proof that my name is cleared. How long does it take to sort this out? I want to put in an offer for a house but this problem is holding me back! Please woolies! Im a great fan of your products and a loyal customer... Please help!

(1) Price discrepancy between product price tag and check out till price tag, indentified by customer and not till staff. Funds Refunded to customer
(2) Inordinate price escalation, being blamed on whole price increases
(3) Spoken to available store manager who stated that picing is from Head Office and they cannot do anythibng about the matter
(4) Previous complainy not followed up and no response

Thank you
Kind Regards
Hoosen Vawda
Mobile: [protected]