Woolworths South Africa
Reviews and Complaints

I placed an order 29 December 2020 Delivery dat 2 January between 10-1pm. I waited after 1pm, nothing. I called the online contact centre, they told me by the latest 2:30. Well still nothing. I couldn't leave the house because i was waiting.. Then i called again and apparently they couldn't get hold of anyone at the courier services. The lady would contact me as soon as she got hold of someone. Nothing.. The driver rocked up at 5pm, with no excuse. My issue is why give a time line if you cannot fullfill the client's needs. Why not contact the client and ask if you can deliver the next day. Why did i have to call and receive false information and then none. Its like nobody cared. I logged a complaint to the online department with the order number which everytime i called with that number they picked up my details. Now when i logged the complaint they came back saying that they cannot pick up my account details and that they need other details of mine. This was 2 weeks after. Then they came back saying they have sent an email to the courier company to ask for an explanation. Last week i got an email after i asked what happened to my complaint, they told me that they haven't received any feedback yet. I think this is adding insult to injury. After waiting forever for your delivery and then receiving no joy with your complaint. This is my first time complaing. I am highly frustrated and disappointed in the horrible service i received from Woolworths Online. The fact that there was no contact made from your side Woolworths when the delivery was overdue as well as when i requested an answer as to what went wrong. No one cared to pick up the phone when i logged the complaint and salvage the client relationship. I'm sure i wont get any feedback here either. This is what i am now accustomed to from you Woolworths. I still didnt receive any explanation to date. A month later. You do not care about your clients!

I went to Woolworths Groblersdal to get a refund for my online order, took my tax invoices together with a dispatch note but still I was not assisted. They are telling me nonsensical stories and now they said they will call me so that I can come to the store as soon as they are done with whatever they're going to do. Woolworths needs to hire knowledgeable people as we are dealing with incompetent people and they are making our lives a living hell, I am going through hardship I really needed that money but a stupid manager (Koketjo) made it impossible as he has the powers to call the shots without being reasonable. So must my kid's go-to bed without food because some manager felt that he needed to do a thorough check and worse part I waited for an hour so could do that. I hate Woolworths Groblersdal I will never set my foot in that shop. And I need my transport money as I was sent pillar to post

Dear Woolworths,

I would like to complain about the incredibly humiliating treatment my wife and I received at your Tygervalley branch on Sunday 10 January 2021 at about 10am.
We had not used our store card registered as a second card in the name Dr A J Thomas since June 2020 and in fact the statement dated June 2020 shows a paid-up account with a single entry (in Afrikaans) that I am told represents an insurance charge - against a zero balance? In any case and being used to the poor client handling on entrance to the food section I approached a lady at the checkout to check the store card and she assured me all was well and that I only owed R46.20. I firstly want to know how R15 morphed into R46.20 and why I did not receive any further statements at my email address after the one that was completed on the 10th June? My email is [protected]@gmail.com. in any case after a morning wasted on assembling over R2420 of groceries we were told at checkout that the card was blocked due to the outstanding R46.20. Why could the lady I approached not tell me this so I could avoid the humiliation of being treated luke some vagrant and having to unpack the trolley again. When my wife and I went to your "Financial Services" department we were told to phone [protected] I was told that despite me having just paid the R46.20 in store they could do nothing as it would take a day to unblock the card. They still had the incorrect address and I reported the correct address of 72 Eastglen, Tritonia Street, Brackenfell, 7560 to this person. I would also like to complain that my wife handed in an application with this correct address for a replacement card for herself in March 2020 and we are still waiting. So, a plethora of mishaps and complaints and a very unhappy and humiliated couple. Please investigate this and take the appropriate action, albeit training, to ensure nobody suffers this humiliation again. Sincerely, Dr. Allan J. Thomas

Good day

Order number:o784371999

It is very disappointing that after calls and many emails, I never received any feedback regarding the matter.

I was never contacted to say there was an issue with my order.

This is the second worst experience with Woolworths.

The first bad experience was with the order and collect.

I selected Woolworths Westwood to collect my first online order and reached there only to find out there was no one there to assist me. After waiting for a long time then I'm told by a consultant she's now available to help me.

The second experience was the latest purchase, where I ordered a cake for my parents anniversary and it was never delivered.

The order was placed on the 29/12/2020 since then no acknowledgement of the complaint.

Regards
Trisha
Cell: [protected]
Email: [protected]@gmail.com

I have always been very happy with woolworths quality but I unfortunately cannot say the same at present.. I purchased a bag of small avos and my son and daughter-in-law in australia ordered an online delivery for us for christmas, in this order was also a bag of the same little avos. Every single one of the avos from both bags were brown and rotten, I returned them to the store (bryanpark} today. In the same delivery order were 2 packs of lean mince meat. The meat was grey, with no pink colour at all. I thought that perhaps the outside had just dried out but no on thawing it out to cook today not one drop of blood came out of it, it was the same grey colour throughout. I have cooked it using up many ingredients including a bottle of bolognese sauce but my family have advised me not to eat it as they are scared of food poisoning it looks so bad. I will try and include photos of the meat.

Our family gift us with a Christmas hamper every year from the UK
Two years running items are not available, simply left off without offering alternatives. So this year we had salads expired on the day if delivery. I put them in the bin to save the frustration if having to go to a store.
No dessert as all out if stock.
You could have delivered a day later or two days when you had stock. Or offered alternatives.
Unacceptable.
Will not be using this again.

19/12/2020
Was very disgusted by peppered salami expired 12/12/2020 and discolored
Still on the shelf, the vegetables precut look terrible.
When I brought it to the managers attention he took the salami walked off without saying a word, pathetic no customers service, when a started talking loud, his excuse was his hands is dirty.
Is this how woolies staff treats customers.
I shop at woolies all the time, but this left a bitter taste.

Disappointed
N johnson
[protected]

This is more feedback to express disappointment rather than a complaint.

Why did Woolworths change the recipe for the Mixed Berry Woolworths Sorbet.

The previous Sorbet was so delicious we used to buy 4 tubs a week it was the best sorbet we had ever tasted as a family and friends then a few months ago Woolworths introduced a repackaged Sorbet which tastes awful and bitter and has a horrible after taste.

Why did you change the recipe, we want the old Mixed Berries Sorbet back.

Hi - somebody please do something about this useless branch @ carnival mall brakpan! sixty meter long qeues while only one till available - the rest are on lunch while the manager sits on te chair doing nothing, iv'e been trying daily to purcase my coffee beans
ect witch often they dont have stock! and when they do have and I realise how long the qeues are I give up and put it down anyware and just walk out - please do somehing!
regards
albert

How long does it take to refund someone through a gift card. Last week on Wednesday I was called by an agent who told me that I was supposed to be refunded on the 15th but the transaction could not process the payment on to my debit card so I told him to refund me with a gift card. He said I'll get the gift card by the end of the day (Wednesday). I feel like Woolworths doesn't want to pay me and the items were returned back to the warehouse (that's what the agent told me). I want this over with as it's been dragging on for 2 months now. I'm tired of posting complaints!

This is my last chance to get a refund on my order (o758399689) that I placed on the 11th of may. I was promised to be refunded on the 9th of july. I've filed complaints several times on this site, i've gone to woolworths wonderboom junction to call customer services many times and i've emailed them several times but all I get is empty promises. Last week I logged a complaint with the gauteng office of consumer affairs, I hope they help. I'm an unemployed single mother of two and I get child grant, I had to ask for money from family members to buy shoes for my kids because the ones I ordered didn't get delivered and now i'm being told lies by woolworths customers services. This is my final complain, from today i'll be sharing my horrible experience on social media channels everyday until I get refunded my money. I'll call all online news channels and tell my story. I don't care if I become an ambassador for woolworths negative publicity online. I want my kid's money! I won't rest until I do. It's been over 2 months since I placed that order!

Order o758399689 query still not resolved! As I've been unable to go to Woolworths at Wonderboom Junction to follow up on my query for the past few weeks as I wasn't feeling well. After my complaint (above) I was contacted by customers services agent from Woolworths on the 9th (last week) and she told me I would be refunded my money and the funds will reflect in my account by Wednesday morning but today is Friday and I see nothing in my bank account. Every time they call me I just think is their way of trying to calm me down so I don't call or complain and they delay to resolve the situation. It's frustrating to have to deal with the same issue at the same store for such a long time. I want my refund. I'm over Woolworths and their incompetence to resolve matters in their customer service department. We are their customer and this is how we get treated! No apologies, nothing! It's like they don't care about their customer's. I'm really tired of repeating myself!😭😭😭😭😭

I'm Rebecca and on 11 May 2020 I made an online purchase( order no. o758399689) of R649.00 at Woolworths and it was said that it would be delivered on the 20th May. When I didn't receive the order I tried to email them but the next day I received an sms stating delivery has failed...fast forward on the 5th June when I checked online status it said the order was delivered on the 5th at 15h30. This was after I called and told them to cancel the order and refund me. On the 6th i went to the store at Wonderboom Junction where the order was supposed to be delivered but it wasn't there. When we called customer services they said the driver delivered the order and it was received by Kedibone. I was told that they will investigate and ask for the package to be returned to the warehouse. I've sent a lot of emails to online department and I keep being told someone will contact you but I never get calls or replies on my emails. I keep going to the store to call customer services as I'm tired o running out of airtime waiting for someone to pick up. It's been over a month now since I've told them to cancel and refund me. I don't care about their investigations, I want my money. I've even lodged a complaint with the Gauteng Office of Consumer Affairs. Please help me resolve this issue asap. I've always shopped at Woolworths but this incident is making me reconsider to continue being their loyal customer in the future!

Visited your store on the 8 july 2020 went to the coffee bar as we always do when visiting only to find your employee is sick coughing with blood shot eyes which is symptoms of covid -19 my question would be how we are going to combat this pandemic when stores don't take customers health serious there was no scanning of staff on that day because they 'forgot' now the risk of many people getting sick because someone forgot to scan employees is just un - acceptable I am compelled to notify the relevant authorities as this is a very serious matter I will not be visiting any woolworths store anytime soon.

Comment / Concern: Woolworths Loan Acc no [protected] A few weeks back I sent a paid up letter to the customer care dept. For my Woolworths loan. I emailed the proof that the loan account is paid up. But it is still showing that my loan is not paid up. I did a credit check at Transunion and Experion and the account is still not reflecting as paid up. Can you please remove my name. I did email the proof and can send it again. Please update from your side. Mr MZ Kadoo ID [protected] Thank you
mahomed zaheed kadoo
I would appreciate it if woolworths can send me proof that my name is cleared. How long does it take to sort this out? I want to put in an offer for a house but this problem is holding me back! Please woolies! Im a great fan of your products and a loyal customer... Please help!

(1) Price discrepancy between product price tag and check out till price tag, indentified by customer and not till staff. Funds Refunded to customer
(2) Inordinate price escalation, being blamed on whole price increases
(3) Spoken to available store manager who stated that picing is from Head Office and they cannot do anythibng about the matter
(4) Previous complainy not followed up and no response

Thank you
Kind Regards
Hoosen Vawda
Mobile: [protected]

As I already emailed your financial services department a week back, with absolutely no reply, I am bringing this to an open forum.

How is it possible that Woolworths South Africa has given a credit card and a store card to a woman who is living on basic government grants? She now has over R30 000 debt accumulated on both cards as she is desperately trying to feed her family of foster children so of course she will be using this card in her desperation, but is now saddled with a debt so high, and mounting monthly with your high fees!

Surely it is the responsibility of the financial provider to ensure the client can pay? In these incredible harsh times, how does a woman like this ever get out of the debt the allowed her to accumulate?

I do NOT want to deal with your customer services, I want to get clarity from your Board of Directors on how this is allowed?

Good morning

I bought a shirt on 25 June 2020, order number above. When I purchased it at R264.40 which was taken from my bank account on the day. Again this morning I received an sms from my bank showing another R264.40 which went off my account ? How is that possible that on the day 25 June R264.40 was taken off my account for payment and again 30 June anther payment R264.40 was taken.

Please explain to me why this payment went through twice please see the screen shot of my sms received from my bank for 30 June 2020 as well as the 25 June 2020 when I purchased the item.

I am very concerned about this.

There are two screen shots on the one for 25 June 2020 see the amount paid to Woolworths R264.40 and check the the amount it has taken from my account. So you can see that you guys did indeed receive the R264.40.

On the second screen shot it shows again R264.40 taken today this morning why ? If you already received payment on the 25 June confirmed by sms from my bank. I would like this to be sorted out ASAP.

Looking forward to hearing from you.

Kind regards
Chirvan Palmer
[protected]

Placed an online order (o/n o759594528) on 27 May 2020. The full amount of the order was just over R700.00. However I was overcharged on bulk grabouw boerewors ave 1.5kg as well as crumbed chicken schnitzels ave 700g. The original price for the boerwors was R124.46 but Woolworths charged me R706.91. The original price for crumbed chicken schnitzels was R106 and Wooworths charged me R124.46. My order should have amounted to just over R700 but instead I was charged R1314.32. Also a pending amount of the initial order was on hold on my bank account rsulting in debit orders being returned on my bank account and the bank charging me R240.00 for unpaid magtapes. I contacted Woolworths online shopping on 2 June 2020 via telephone and spoke to a consultant named Shu-aib Samaai. He assured me that I would receive my refund and I requested that Woolworths also reimburse me for my bank charges since they caused the problem on my bank account. Shu-aib sent me an email on 2 June 2020 confirming that Woolworths will refund the overcharged amount of R601.00 as well as my bank charges of R240.00. I sent a copy of bank statement indicating the bank charges. Shu-aib assured me that the money would be refunded between 3 - 5 working days. To date I have not received my refund despite numerous calls to Woolworths online shopping division. I have spent at times over 18 minutes waiting on someone to answer my call. I have sent numerous emails that go answered. I have spoken to 2 other consultants (one called Welston and another Lebo) assuring me that they will investigate why I have not been refunded and promising to return my calls with feedback. To date no one has contacted me and I still have not received any refund. As you can well imagine I am livid and I will not be shopping at Woolworths any longer besides with the economic hardships due to COVID, not many people can afford the high prices charged by Woolworths. I am disgusted to say the least in the manner in which I have been treated. I have been a loyal customer of Woolworhts for many years but sorry you will not get my money any longer. If this matter is not resolved asap I will take it further.

I purchased some cat food online which was paid in full and was to be delivered on sunday 14.06.2020 but did not receive my delivery. I then called up customer service and the was off no help, I called up the westville branch in ken where my order was sent to which is way out as I do not have any vehicle to collect and they were of no help. They gave me false promises just like the customer call centre. No one was off any help and to date I still haven't received my order. I called the call centre number which is [protected] and I spoke to 5 different people and they all said it was going to be delivered but i'm still waiting I then also called [protected] and still gave the run about it will be delivered and here I am frustrated that I still haven't received my order. I then called the gateway branch in kzn which is where my order was supposed to be sent to because it is the closest to me and was told they cannot assist.
I need answers as to why I haven't received my online delivery as this was an urgent delivery which I haven't received.

Please contact me urgently on [protected]