Woolworths South Africa
Reviews and Complaints

approximately two weeks ago the Jacobs coffee was advertised on special for r74.99..For the entire duration of the sale price there was absolutely no stock of the Jacobs Gold at both The Pavillion westville and Westwood mall

had been checking every single day but the stock was not being replenished.why adveretise something if you are not going to put it on the floor...I went to both stoors on the day the sale was over and wala there is a full shelf of the Jacobs gold

I go to a woolworths store almost every day and it was very dissapointing to see this happen.

that is false advertising and just not right for the public

Heleen Akgun
[protected]@gmail.com
[protected]

After being 3 weeks in lockdown, I decided on the 22 April 2020 to pay my April account of R569.00 due on the 10th April at Vangate Mall., I decided to buy a few groceries as I had an available credit of R637.00. On reaching the till and after ringing up the groceries the assistant told me I must first pay R1099.26 before I can get my goods. I told her that I am paying April account because the May account is only due on 10th May, why does she want me to pay in advance She went to to call the Manager and he agreed that she was right.

I want to vent my disgust at the service I got from Woolworths and left the store after wasting my whole morning waiting to go into the mall.

Yours

Fatima Rinquest
cell: [protected]

I have been noticing that the expiry dates and shelf / refrigerator life of your products have gone down to 1 or max 2 days, I have always come home direct from shopping and refrigerate or store my products as per the requirements.
What is unacceptable is that even before opening the product the items are going off.
We cannot afford to waste money on food when there is such a crisis.
My rolls were still sealed and went off, and my gemsquash as sealed and went off, I have taken pics attached.
Woolies foods used to alway last the longest and were the tastiest, not sure what is going on and this needs to be brought up as we cannot waste both money and food anymore.

Advertised ladies winter pjs was from R279, firstly there is not 1 pj in that range was marked as advertised and when I enquired at the till due to the tag price being R20 more than advertised R299 I was told by the supervisor Mahlatsi at Greenstone Mall Branch that Woolworths does not go on the advertised price but instead price on the tag must be paid. I had intentions of buying the 2 sets that I chose, After some arguing she was only willing to give me 1 PJ at the advertised price of R279 and I had to leave the other one. What nonsense, this is called false advertising, are Woolworths and their staff aware of the Consumer Protection Act?

Hi I've bought a pack of socks from Woolworths on Sunday 08/03/20 I've used a pair from the 7 pairs and when I took out a second pair I've discovered that there's a tear on one of them so unfortunately I've lost a pair from those 7 I'm guessing it occurred when the cashier took out the plastic hanger because I've only opened the second pair now I'm informing Woolworths in order for them to tell the cashiers to please be more careful we trust Woolworths quality so we do not always check the products properly before purchasing its the first time I've experienced a quality issue with Woolworths and I hope it doesn't happen again thank you. Regards

In December 2019 i returned pasta that was full of weavles. The manager
gave me a chocolate for compensation. On the 26 December i went back to the same store and returned an unopened packet of pasta full of weavles.
I was promised that this was going to be reported - as i told them that i doubted the first complaint was reported/logged. They told me to come back the following week to find out the result. I went back to find out that they had not logged the complaint and i had to repeat myself all over again.
On the 2nd January i received a voucher from Woolworths. I went to buy a few items and at the till i was told that the number was incorrect and so it could not be used at all. Since the 2 January i have waited for them to contact head office to correct the number. i have been back weekly to check and still no answer. I am sick of this now and i have photos on hand that i can easily send. TOTALLY FRUSTRATED.
customer ref: [protected]-[protected]

I was approved on line for a store card, was then phoned by the consultant from woolworths, congradulated over the phone on my approval. I was asked where my card culd be sent so I could collect and then turned down.
I have mailed numerous times for the recording of the contract where I was approved from the beginning of December and have had no repsonce?

On Thursday 9th January 2020, I purchased a chocolate & vanilla caramel tray bake cake at Woolworths Canterbury store cnr Bram Fisher and Hunter Road. We were horrified when we ate a few pieces of cake and noticed human hair inside the cake. First my wife took a bite and pulled out a long strand of hair from her mouth while eating the piece of cake.
The second strand of hair was found by me taking a bite of the chocolate cake and a disgusting strand was pulled from my mouth.
This disgusting hair made us throw up and our guests were horrified at this sight which left us embarrassed at our dinner party.

Please accord this matter your urgent attention as we request this to be investigated.

Note: Photos and evidence can be submitted upon request. We will be also lodging a complaint with the store tomorrow and will be taking proof of the hair strands which are clearly visible inside the cake.

Regards
Mr Sangeev Naidoo
cell: [protected]
email: sangeev.[protected]@gmail.com

Please assist, I had a credit card with Woolworth's, which I settled last months. I requested the paid up letter, see attached. The account number showing on this letter is different from the one that I have, on my Credit card. On my Credit card, I have [protected] number on my credit card, that I have with me, and it's the one that is showing on my credit profile. I need a letter showing my credit card number as per credit report.

On the letter that I got form credit card customer service, the account number that is written there is [protected], ofwhich to me, it doesn't help me at all. The number that is showing on my credit profile is the one, ending with 0011 and I need that on the letter

This is the first time I've ever complained about a product sold by Woolworths, but it's the second time I've purchased a few Velamints in the past 2 months, only to be completely disappointed and frustrated with the fact that one cannot properly open the containers as it used to, plus the fact that there's a printed piece of paper now stuck onto the container stating "Spearmint Flavoured".

I presume there might be a new supplier, as it is far from the product I've purchased for years, yet this is not acceptable.

I'd like to know what the issue is and why Woolworths is happy to put up with same and sell it to loyal Shoppers in this manner. I expect more from Woolworths.

Regards,
Jacques Mizen
[protected]@yahoo.com

Good day
I bougtht a beef lasagne on [protected] from Woolworths Doringkloof in the amount of R229.99 and what a disappointment.
It was mostly tomato puree and a dash of mince.
I actually want to share the photos on Facebook to see if someone had the same experience.
You should change the name to Tomato lasagne, the Vegetarians would love it.
I request a voucher to this purchase.
Can I forward you the photos?
Regards
Ricky
[protected]

I emailed this on [protected] to [protected]@woolworths.co.za

Dear Sir/Madam
Thank you for taking the time to read this serious complaint as I am sure that you are inundated with unnecessary complaints.
My daughter (Lara-Monique Solms-Coetzee) and my husband and I (D E A Simes) have been purchased ALL our clothing from Woollies for many, many years. However, the David Jones Classic Collection clothing range especially the Blue, Grey, Indigo and Black pants with the camel belt all fade (wash out). This is also applicable to the Black David Jones Classic Collection Black denims for men. We wash our clothing in cold water and iron it on the inside. We also use the Ariel washing powder for darker clothes. The three of us have spent thousands of Rands on these specific pants (we have two of each colour and my husband three) and we are very upset that after only wearing them a couple of times they fade and look old. My daughter and I both wear size 14 and my husband wears size 40 (79" length). The other colours namely white, light grey and pink are perfect). I also purchased a blue David Jones jacket which also faded.
I believe it is important that the David Jones Classic Collection clothing range specifically the darker colours should be investigated. What would you suggest what is the solution. Please take this matter as serious. If your require fotos, I can forward it to you. You are more than welcome to check our purchases in both South Africa and Namibia where my daughter is currently staying.
Looking forward to hearing from you. Kind regards D E A Simes (Elise)

This is the second time that Woolworth's have advertised two products that were not available in stores.
The products ‘Creamy spinach potato bake' R 49, 99 and ‘spicy potato & spinach fritters' R52, 99.The first promotion i tried to get products from
Woolworths Lifestyle and Woolworths Clearwater in Roodepoort.
The second promotion is this week and we are in Umhlanga I tried Woolworths Lagoon Drive and I was advised by the store that I should visit a larger store as specials are not always delivered to smaller stores. I then went to Gateway shopping Centre and sure enough no stock once again after enquiry.
This is disappointing and not what I expect from any Woolies store. Regards Marina

Good afternoon

Just thought I will bring this under your attention. Was at your westgate mall, mitchells plains store on Sunday morning to get a whole grilled chicken for sunday lunch. Was told that the chicken came out recently. Was very dissapointed. It only looked nice, but it was very dry. My husband had cheese and rolls for supper even though I had chicken left over from lunch. I was so nauseous, due to the fact that I had to take the giblets out. dont your kitchen staff clean the chicken before roasting. I will never buy a roast chicken again at woolworths. I always bought at checkers, but thought lets have nice chicken for lunch. The quality of your food has dropped.

SO DISSAPOINTED, BUT NEVERTHELESS

Complaint ignored! Disgusted at Woolworths lack of customer service!
I purchased a punnet of strawberries 250gm for R44.99 at one of the Woolworths Food departments. They were sour!
I logged a formal complaint on HissyKitty about sour strawberries and received an automated response saying someone would contact me in 48 hours. It is now more than a week later and nothing!
I had to chuck the product away as the strawberries became moldy.
Woolworths advertisers how much they care - well talk is cheap!

I called to check my balance on my woollies card and credit card, and I was told since it is handed over to a collections agency, they can't give me the balance I have to call the agency...My problem is why your accounts people don't have the balance on their system or data base to just give the customers when they need it regardless of it being handed over?, you as the people I have the account with must have the details for your costumers when they need it. That make sense to me because I opened the account with you not some third part person...and calling these different agencies has wasted my airtime time and energy they take too long to answer and it sucks cause I already wasted enough time talking to your accounts department just to be referred to someone else again. I think you guys should have the information and be able to give the customer the balance for heavens sake then the details and repayment the customer can call your third part agency to discuss it. that would be most appreciated and fair to us as your customers.