Woolworths South Africa
Reviews and Complaints

I called to check my balance on my woollies card and credit card, and I was told since it is handed over to a collections agency, they can't give me the balance I have to call the agency...My problem is why your accounts people don't have the balance on their system or data base to just give the customers when they need it regardless of it being handed over?, you as the people I have the account with must have the details for your costumers when they need it. That make sense to me because I opened the account with you not some third part person...and calling these different agencies has wasted my airtime time and energy they take too long to answer and it sucks cause I already wasted enough time talking to your accounts department just to be referred to someone else again. I think you guys should have the information and be able to give the customer the balance for heavens sake then the details and repayment the customer can call your third part agency to discuss it. that would be most appreciated and fair to us as your customers.

I received bad service two days in a row, Today (2018-05-31) between (14h20 to 14h40) at the Cape Town V&A Waterfront Branch, I went to collect my card, I stood in a wrong queue and I was called to the counter which I was told to stand behind a lady who I was there before, she was assisted and the lady assisted her then left and I stood there with no assistance, this is happening for the 2nd time this week, please employ people who are passionate and who take pride in their job, your staff is lazy or they just don't care!

Sadly, I need to submit a personal complaint about a specific staff member at the mall of africa branch. On monday, 2 april 2018, I took my 6 year old daughter shopping for clothing at this branch. It was insanely busy due to the public holiday and so I was very disappointed to see only two cashiers on duty at the clothing section. The queue was terribly long, but as I was shopping for my daughter and not myself, I decided to endure the wait, even though I was time constrained. When I reached the cashier, a ms nomvula simelane, she asked me in a rather irritated tone if I had not noticed that the tags on the boots that I wanted to purchase were incorrect. Unfortunately, not being trained in woolworths' systems, I was obviously unaware of this issue when I picked up the items. I told her not to worry about the boots and that I would leave them as I was in fact in a bit of a hurry... Ms simelane rang up my other items and then without a word or any eye contact, grabbed the boots and marched off into the store to find another pair. She ignored me calling after her to tell her not to worry and after a good 15 minute wait, she came marching back past me to enter the store room. Again, I called after her as she walked directly next to me and again she completely ignored me. Even the other shoppers were watching her and shaking their heads or giving me a supportive half smile as they saw how she was blatantly ignoring me. Eventually after yet another wait, and the queue now doubling in length, she came back to inform me that the boots were incorrectly marked and that she could not ring them up. I expressed to her that I was not worried and that although I appreciated that she tried to find a replacement pair, I had right from the start asked her to please leave them. She looked up at me and rather indignantly and very irritated shouted "what?!" it was the first time that she had actually looked at me from the beginning of the whole transaction. I repeated to her that I had told her not to worry about the boots and said to her that she simply was not listening to me. She displayed a completely offish attitude and very roughly put through my payment for the rest of the goods. My 6 year old was astounded and kept asking me after what was wrong and why was the lady so angry. If I was buying for myself and not for my daughter, I would have left your store without my purchase. I think that ms simelane needs to be reminded what customer service is about and that not only is it polite to look your customers in the face, but that listening to their requests is quite expected as well. Just on a side note, your manageress who was standing by and witnessing the entire incident didn't bat an eye-lid and it would have been nice if she too took her role seriously and actually assisted. I would also have expected her to notice the now 20 person queue and maybe also try to assist on an extra till, or at least get my issue resolved to free up the only other working till on the day. I am terribly disappointed with this experience as I have only ever had friendly, helpful and excellent service at any other woolworths branch. One bad experience leaves a bad taste in the mouth and I will not be going back to this branch because of the rudeness with which I was treated. I was completely calm throughout the process. I never once was rude to ms simelane and I even expressed gratitude at her attempt to help me, even if I hadn't wanted her to. I did not deserve her disrespect and my daughter did not need to see that either.

Good day

I have been trying to get a statement of account for a Woolworths Store Card that was handed over. No one can send me a statement and there is no telephone number for the Recoveries department.

I have been battling since December to sort this out and in the mean time am getting harassed and being charged interest when all I want to do is settle

I bought a pair of shoes by woolworth just to find as soon as you put on shoe zip does not go up only when off. When I went to return it they what to tell me I have to wait 3-4weeks for shoe to go be checked by quality control. Why must a shoe be sent away to tell you its not working (that is not rocket science). I did not take 3-4 weeks to pay them for the shoes. Woolworth is quality or so they say. What is the woolworth

I went to Woolworths last Saturday to purchase clothes for my son and to also buy myself a cell phone, everything went well with the clothing department, I got the clothes I wanted and even with payment I had no problem, but my problem was when I had to buy the phone, I went to the stall where phones are displayed in a glass at around 15:20.. The sales assistant wasn't there and no manager on sight as well, I asked one of the ladies who works there to assist and she also vanished, after a good 45 minutes or so, the sales lady comes.. stressed as well with her manager, and the managers name is Khosi (Pam) and she apparently has the other set of keys to open the display if one wants to buy a phone, but she is never there when customers come, 3 customers before me left because of that, that very same day and 1 left as I stood there waiting for assistance.. the sales lady tried calling Khosi even went looking for her without any luck for about an hour or so! I don't think I have ever been so angry! until an old man, also a manager at the foods department Mr Japie came and once he found out what the problem was, he went in search for the other set of keys, in about 15 minutes he was back and they could open the display. Now what annoyed me the most is that as I was about to finish paying it was almost 17:00 and the "manager" comes... And she couldn't care any less about the inconvenience she had coursed us, pretended we weren't even there, even when she was asked where she was she just said she told everyone she was 'going out'.. when asked about the key, why she didn't leave it with other managers, since she has now inconvenienced us and has also lost the company about 4 customers, she said "bazoba strong" meaning we shall be strong, indicating that she really doesn't care! can this issue be dealt with please? you can't have a department manager who clearly doesn't care about her customers, I don't see how this works and I am certain I am not the only one complaining about this!.. I am really annoyed even as I am typing this, this is not how customer service should work.. at all! I would appreciate a response on this. thank you.

I have selected items yo be purchased online while they had their sale in August but when you select the item it displays the full price and not the advertised price. sent the query to customer service which in turn send it online support. I received response saying not all products advertiaed is on sale but yet when I selected the item, it reflected the sale price. Until today the query has not bee resolved.

I have submitted a order on 2/10/2017 for dry groceries and requested on the "special instruction" option that the order must be placed in a box as it will be courier via me to cape town

The courier arrived with the order in a crate - wanted to pack it on my desk - no box not even a packet_totally y disgusting how you treat you customers!

I sent it back - please boxyour order as per the instruction

Mrs petersen
[protected]

I've got a serious problem with Woolworth creditcard because the account was paid up because I had received the paid up letter frm their recovery department in nov 2015 but in 2017 the y phoned me and told me that I am still owing them. This seems as if the is someone who is not doing his/her work in that department or the money was lost I did send the paid up letter 20 times but they are busy harassing me please let Woolworth correct their books.

I applied for my woolworths store card online early in December 2016 and I immediately got a reply that my store card application is still being processed and I was surprised. Then I realised that I once applied for the Woolworths store card early in 2016 if my memory serves me right at the Woolworths Store at Wonderpark branch but did not go through with it as I forgot about submitting the required documentation (i.e. my salary advice and my bank statements). So I followed it up at the Woolworths Store on the 16 December 2016. They checked me on their system with my I. D Book and they even printed for me a temporary store card so that I can shop on that day and the consultant at the call centre promised me that my Woolworths Store Card will be delivered in two weeks but it was not issued and delivered as promised. I again went back to the Woolworths Store at Wonderpark branch and we contacted the Call centre again and I spoke to the Consultant and she promised me that they will issue me another store card, and deliver it in the branch, as it was delivered but to date I never received any letter with a store card from Woolworths, except only my Woolworths estatements. And I went and checked it again early in January 2017 and I still have not found it and I could not wait again for the shop assistants to call the Call Centre again for me. And I don't even know my account number as on my estatement is not complete. And this is hampering me to pay my account with ease, especially online payment, because Wonderpark is too far from where I stay.

Good day,

please assist I have settled my account with Woolworth 2 months ago, as I have been forwarded to the lawyers, in October I have mad that payment they promised to send me a settlement letter and I have not received anything as in yet.

please contact me on
Email: mathole. [protected]@gmail.com
Cell:[protected]

as Im busy clearing my name with you. please talk to your partners to give me the letter.

Regards
Nyanisa

I have applied for a store card many times but I have been declined every time, with reason given what so ever. I have made multiple attempts to contact them to find out exactly why but till today no answer has been given to my emails or phone calls...