Woolworths South Africa
Reviews and Complaints

On Tuesday 31st October 2023 I received a call from the lady by the name of Unathi i don't know her surname but she called from the number [protected]

She told me that Woolworths has a credit on my name of the amount of R680 that is due to me, I closed my Woolworths account 10 years ago. she took my banking details and told me that i should get the money within 5 working days and if money is not in i must call their helpline which when i called they told me they do not pick up anything on my name.

Please note that they called i did not know anything about money from them i want answers and i want that money promised to me by Unathi

Awaiting for you quick response

My email address mbewu.[protected]@gmail.com my ID no [protected] Phone [protected]

On the 3rd of November, evening. Your staff member commented on a post by discriminating against the Hindu culture and how we should celebrate our auspicious days. This goes against the Bill of Rights as she is discriminating our culture, our beliefs and scriptures. Many people have an issue with this. We are currently reporting her to the SAHMS for religious intolerance.

We have no idea how Woolworths can employ such a person and allow a person to represent your company while causing havoc on a public platform by threatening people, fabricating stories and bullying people.

I did my underwear shopping the Saturday before at Sandton City…I’m very disappointed that one of the panties I wore for the first time yesterday is of bad quality and not expected from Woolies at all. The finishings are terrible…long strings of cotton from the lace at the vaginal cloth and the tag itself is literally hanging on by a thread. What I waste of money, if I wanted to buy a sub-standard item I would have went to a much cheaper store and gotten a pack of panties for the price of the one panty. You have lost your standards and will be loosing customers if you keep this up! One does not expect this from Woolies…fix it! See attached

Pics

Good day

Firstly, I was handed over for no reason I asked. So many people to get this sorted with no helped such a big organization that can't resolve this issue let me break this cycle how does the 20k ad up if I had payee for almost 5 years 1200.00 that is not making sense from 4k amount due jumped up to 20k please advise please give me proof of signed documents of 20k.

Please give me proof of the 20k

[protected]

Contacr no [protected]

Please note that I did not apply for a Woolworths Credit Card and nor do i have one. I am unemployed.

Please can this be removed with immediate effect as it is affecting my credit report.

I look forward to a speedy response on this matter as i have already reported it to Experian and the Ombudsman

Regards

Jo-Anne Linden

Cell: [protected]

Email: [protected]@gmail.com

We have been purchasing rice cakes from Woolworths for a number of years now & have had no issue's concerning the product, until over a year ago. I shop at the Soneike branch in Kuilsriver & I have mentioned it to a number of managers over the year plus regarding the non uniformity of the cake due to crumbling effect & disintegrating when applying a spread on the cake. But to date no action has been taken on their behalf concerning the complaint.

I have also noticed that there is possibly no quality checks applied concerning the product until a complaint is received which would be compatible with other stores that boast about their products.

Hopefully the problem will be addressed.

Regards,

Alfred O'Neill.

Good day.

I have brought a few items at woolworths food Glen marine Kempton park. Every thing was rotern I have send my complain fro. July until today no respond.

Can u please respond fund me by giving me a Boucheron or something I am do disa pointed .

They have given me a refence number

Ref: [protected]_[protected]

I don't have the receipt anymore.

Went into Woolworths Greenacres store.

Got the worst service ever.

Consultants standing chit chatting loudly while customers are made to wait for hours. It was really one of the worst experiences I've had going into a Woolworths store. I was made to wait for hours, sent from pillar to post just to open a new account.

The consultants behind the desk, was passing food around and laughing loudly whilst customers were waiting to be helped.

After spending nearly 4 hours in the centre, (after being told to come back in an hour) nothing was resolved.

The Woolworths I remember growing up with has now gone to the dogs.

I'm very much dissappointed with the services I got from Woolworths recoveries department. My woolworths credit card was handed over to debt collection company payment arrangement was done and paid up amount in errors and got a paid up letter. I have been sending my paid up letter to recoveries requesting for the account to be closed as its settled. First email I send was on the 31/07/2023 with no response I then send another email in the 03/08/2023 got a respond with incorrect details I was send information for customer Ms Lawrence while not Lawrence I'm Thulisile Mbhele which was very unprofessional till today I haven't got a solution regarding my account. I have send another email today 08/08/2033 after five days later with no respond. I want this matter resolved and account closed as this still reflect bad on my name. Can the matter be solved as soon as possible before I take further to Hello Peter.

GM

My complaint is about the unavailability of taste magazine at ur Milner Road Store ( round 10/07/2023 and 29/07/2023 and Woolworth Waterfront (some time in June ,dnt recall exact date )

I have since lost 2 Vouchers

I’d like to be re compensated to the value by means if a voucher

Another two taste magazine vouchers would probably expire

Manager I spoke to at Milner Road was Amina

Kind regards

Zahida Dyason

ID [protected]

[protected]@gmail.com

Goodday

I wanted to make a purchase on my woolworths card, [protected], today, 27/7/2023, when I was notified by the cashier and customer services that my card has been blocked. When I requested the reason, I was informed telephonically by the collection department that I was handed over because my card was in arrears and that my account was closed after it has been settled.

I last used my card in 2021. I have not received ANY STATEMENTS for the past few years at either my postal/street address. On 8/6/2023 I received the following sms:

MEV C COETZEE , we are unable to deliver your Woolies account statement via email. Please reply with your correct e-mail address. Reply SMS is free of charge

I then send my email address and on 10 June 2023 I received a e-statement for the amount of R105.74, which I settled fully by 12/6/2023. I also received another e-statement again on 10 July 2023 with a R0 balance.

Furthermore was I not informed by Woolworths/creditors that I was handed over for collection or that my card was blocked and my account closed?

I am very unsatisfied about this unfair ordeal, as I am a fond buyer from Woolworths on a regular basis. I feel communication on Woolworth's side was poor and that I was left out in the dark about what was going on.

Cathy Coetzee

I paid R6000.00 on my credit card account on the 29th of June 2023. Only R5756.09 was due to be paid on the 12th of July. This means I paid extra money 13 days before the due date. As from the 4th of July I realized the money i paid is not reflecting on my account, I then went to the Richardsbay branch to report the matter. since then, I have been following up online as well as at the branch, but the status quo didn't change. Yesterday I filed in the complain. My current status now is that the account is in areas and blocked yet i never missed any payment. My understanding is that the next payment is on the 11th of August 2023.

R6000.00 payment done on the 29th of June on my credit card and the account is still on overdue. I have been following up as from the 4th of July 2023 - consultants always say they are submitting the document to finance, and it will take 3 to 4 working days. Sometimes the response is somebody from finance is not at work today and also finance doesn't allocate funds over the weekend. I have been told the matter will be escalated and feedback provided and it never happened.

I have been unsuccessfully trying to get a voucher code so I could use my R300 refund. since last year. Still no joy.

See some of the emails communications below. With all of your customer service and complaints channels.

Not only is this ridiculous customer service at every level of Woolworths, but you may want to consider that when you inconvenience customers to this extent, it is actually costing me money to get my money back. My hourly rate is R500, and I estimate I've spent at least 4/5 hours between emails, phone calls, etc. So I've spent R2500 of my precious time to get back MY money. This was a refund voucher at Woollies Rosebank when I returned some items I purchased online, because they couldn't refund it to my card, even though I paid for it with my card. Can't remember why.

I had to get two voucher codes for the R370 I was due, which I waited a while to get by email and then I just couldn't use one because of a code error! This was last year for heaven's sake. See my email communications below - I can't be bothered to explain one more time.

Laura Evans

5:53 PM (10 minutes ago)

to custserv

Given that you're customer service, the fact that you can't answer a customer query is extremely concerning. Especially when it concerns a complete lack of service from one of your departments. The very least you could do is contact the Gift Card department and resolve it for me and then get back to me with a huge apology and the good news.

I am truly astonished at how disappointing this whole process has been.

Could you at the very least give me the contact details for this Gift Card department? I mean seriously. Another rabbithole to get R300.

Laura

[protected]

On Tue, Jul 11, 2023 at 3:50 PM wrote:

Good Day Laura

Thank you for your email.

Unfortunately we are unable to answer your below query.

Please email the Gift card department for further assistance.

If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on [protected], email [protected]@woolworths.co.za or contact us online www.woolworths.co.za.

Your Reference:[protected].

Kind Regards

Chwayita Qobo

Woolworths Customer Service Centre

[protected]

[protected]@woolworths.co.za

On 11/07/2023 15:30:04, Laura Evans wrote:

Can you please give me an estimated time frame? I've gotten quite used to significant delays in replies and I'd like this resolved today or tomorrow please.

On Tue, Jul 11, 2023 at 9:52 AM wrote:

Good Day Laura

Thank you for your email.

Your complaint has been forwarded to the department dealing with gift cards, and we will send you a follow-up email.

We apologise for any inconvenience caused.

Your Reference:[protected].

Kind Regards

Chwayita Qobo

Woolworths Customer Service Centre

[protected]

[protected]@woolworths.co.za

On 10/07/2023 13:50:23, Laura Evans wrote:

Please find attached email communications I've had with your Teams.

I was given a refund voucher code that doesn't work. It's nearly a year later and they still can't get it right and have stopped responding. I also messaged a complaint/query on 28 June. It's 10 July and no reply.

PLEASE CAN SOMEONE ACTUALLY DO SOMETHING ABOUT THIS. I'm going to start changing you my hourly rate for having to spend so much time resolving something ridiculous!

Your bill so FAR: R1200

DONE!

Laura

Disclaimer

Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail [protected]@woolworths.co.za and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.

Disclaimer

Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail [protected]@woolworths.co.za and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.

Subject: Re: Contact Us

Laura Evans

Mon, Jul 10, 1:49 PM (1 day ago)

to donotreply

You are viewing an attached message. Gmail can't verify the authenticity of attached messages.

On Wed, 28 Jun 2023 at 3:19 PM, wrote:

Woolworths

W

Hi Laura clare,

Thank you for your query. We will respond as soon as possible.

Submitted Query:

Comment / Concern: I have now emailed, called and messaged on here to the Online team, and nothing. I am now messaging here as I am waiting for a refund voucher code that actually works so I can use my R300 refund from last year! I am going to start finding public platforms to complain on if I don't get a call/email/message etc. This is becoming ridiculous and I am starting to question Woollies' customer service and quality. FED UP!

In the meantime, you might find the following links useful:

Woolworths Online

Woolworths Contact Details

Woolworths Store Locator

Woolworths FAQs

My account

CONTACT US

Call Centre: [protected]

Email: [protected]@woolworths.co.za

Fax: [protected]

FOLLOW US



Woolworths (proprietary) Limited Reg No. 1956\000518\07, A registered credit provider - NCRP 51

Woolworths House 93 Longmarket Street Cape Town 8001, PO Box 680 Cape Town 8000,

Telephone +[protected]

Disclaimer

Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail [protected]@woolworths.co.za and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.

Subject: Re: Woolworths Online o882652165

Laura Evans

Thu, Jun 1, 12:05 AM

to Woolworths Online Shopping

You are viewing an attached message. Gmail can't verify the authenticity of attached messages.

Hi,

PLEASE can you process my refund card so I can use it before a year has passed!

I am extremely disappointed and frustrated that it has taken this long and this many messages to try to get my money back!

I expect a swift and satisfactory resolution and frankly I’m due an extra voucher for my extreme patience.

Laura

On Fri, 21 Apr 2023 at 12:40 PM, Laura Evans wrote:

Thank you Che, any news yet? I know you said there is a turnaround time, but I'm hoping to buy something online today.

Thanks

Laura

On Thu, Apr 20, 2023 at 11:41 AM Woolworths Online Shopping wrote:

Dear Laura

Thank you for contacting Woolworths Online.

I am so sorry that you having issues making payment for your order using you gift card received.

I have sent your information off to the IT Department and requested that they investigate this urgently.

The turnaround time for a response can take up to 48 business hours.

However, as soon as feedback is received, I will be in contact with you again.

Your incident number is WW-1913341

I do apologize for the inconvenience caused.

Kind Regards

From: Laura Evans

Sent: Wednesday, April 19, 2023 12:57 PM

To: Woolworths Online Shopping

Subject: Re: Woolworths Online o882652165

Hi Beryl,

Thanks for getting back to me. I am not on that number though. You can call me on [protected], but an email t resolve it would be better - sorry my job doesn't allow me to take many calls.

Thanks

Laura

[protected]

On Fri, Apr 14, 2023 at 2:56 PM Woolworths Online Shopping wrote:

Good day Laura

Hope this email finds you well.

I tried calling on [protected] however with no success.

Kindly provide us with a suitable time to contact your regarding your query.

Hope for your soonest response.

Kind regards

From: Laura Evans

Sent: Friday, April 14, 2023 12:06 PM

To: Laura Evans ; Woolworths Online Shopping

Subject: Re: Woolworths Online o882652165

URGENT: I've been trying to use this refund voucher for months. Please can someone resolve this ASAP!

On Thu, Apr 13, 2023 at 3:03 PM Laura Evans wrote:

HI,

This has still not been resolved. I tried using the voucher again and got this

I'd like to use my R300. Please can this be resolved ASAP.

Thanks

Laura

On Mon, Apr 3, 2023 at 10:36 AM Laura Evans wrote:

Hi,

Please find here the voucher numbers I have been trying to use online with no success.

I have called the call centre and the Reference: [protected]

Please could you advise how I can use the refund amount of R370.

Thanks

Laura (Evans)

[protected]

l

On Tue, Mar 14, 2023 at 10:43 AM Laura Evans wrote:

Woolies Voucher Gift Cards

On Tue, Jan 24, 2023 at 1:34 PM Store Online Email Support wrote:

Dear Laura Clare Evans

Your gift card details have been received and they may be found below.

This gift card can only be used online at www.woolworths.co.za and cannot be used in conjunction with another gift card for the same purchase.

Gift Card Number: [protected]

CVV Number: 818

Value of Card: R300

Gift Card Number: [protected]

CVV Number: 001

Value of Card: R70

Please do not hesitate to contact us should there be anything else we may assist you with.

Kind regards

Disclaimer

Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail [protected]@woolworths.co.za and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.

Disclaimer

Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail [protected]@woolworths.co.za and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.

Disclaimer

Please note: This e-mail and its contents are subject to a disclaimer which can be viewed at http://www.woolworths.co.za/disclaimer. This Disclaimer forms part of the content of this email in terms of section 11 of the Electronic Communications and Transactions Act, 25 of 2002. Should you be unable to access the link please e-mail [protected]@woolworths.co.za and a copy of the disclaimer will be e-mailed to you. NOTICE: If received in error, please destroy and notify sender. Sender does not intend to waive confidentiality or privilege. Use of this email is prohibited when received in error.

--

Laura Evans

The Last Word

Freelance copywriting, editing, proofreading and design

[protected]

[protected]@gmail.com or [protected]@mweb.co.za

Good day,

I hope this finds you well.

I'm writing to express my deep disappointment regarding the quality of the prepacked food that I recently purchased at your Somerset West, Sanctuary branch, on the 5th of July 2023. Woolies prize itself on the quality and freshness of its food, thus I'd like to bring this matter to your attention with the hopes that appropriate action is taken to avoid a future reoccurrence.

On the above-mentioned date, I purchased one of your pasta and prawn salads, amongst some other items, however, upon opening the package, I was shocked to find some of the prawns still had the green/black vain (intestinal tract) intact which all the wastes and toxins of the shellfish is carried, usually this is cleaned prior to cooking/preparing, and consuming may lead to health issues.

As a loyal customer of Woolies for years, the overall cleanliness, hygiene and dispatch quality standards of the brand, are being questioned. Please may I request you investigate the matter as I believe it's essential to prioritise food safety, especially on prepacked foods in order to avoid brand reputation?

Your feedback on the matter would be highly appreciated.

Regards.

W. Deysel

On 2nd June 2023.I ordered a delivery for 9-10 for over R2000. Unfortunately the driver was unable to deliver as my agent was out of office on an urgent errand (In live in Zimbabwe) . I immediately contacted customer service via email and asked if they could please reschedule my delivery. They could not and said they would issue a refund. It’s now 15 working days later, 3 weeks and I have still not received my refund despite contacting them numerous times.

On the 20/06/2023 at 14:19,I was doing my shopping at Woolworths tambotie mall,I was disgusted when the security lady started following me around every aisle,I felt uncomfortable,wondering why it is happening at the tills I asked the supervisor by the name of Shelley if it is the new process at Woolworths for security guards to follow customers around disturb them when they are doing shopping she replied by saying she does not have control of the security thinking that I am a shoplifter I was shocked by the response I got from Shelley. Woolworths must train staff about customer service supervisors and managers must stop discriminating customers

To whom it may concern,

I wanted to buy with my woolworths digital store card and they refused saying it not allowed at the store, however the same digital card they allowed me to pay my account with it. So I would like to know what y is it allowed to make a payment but not allowed to buy with it.

They asked for my ID card and I gave it to them but still refused to let me buy with it.

Regards

M. A Motlogelwa

The Woolworths personnel, namely the following members:
1) Cindy Sithole
2) Joanne tshakahuma
3) Bertha Nkou
4) Cynthia makia

Refused to sell me a box of alcohol that had not been demarcated for no sale, implying explicitly that they didn’t have enough “material” to Barr off the one isle. If they do not have enough material to do so, they must put a signage up of any sorts to do so. It is my RIGHT as a human in South Africa, black or white, to purchase this product. Your “team” of Woolworths personnel came to me in full force of agitation, and mocked me for my observation of this POOR construct of limitation of resource to purchase. I took pictures and they immediately were resentful of me doing so, completely inappropriate.

I have a RIGHT as do all South Africans, to report such absolute INCOMPETENCE and RACISM and DISREGARD for customer service. They did not acknowledge they made a fault and continued to defiantly decline sale of purchase. Provide me with PROOF of customer service and employee rights, and I will accept. But this DISREGARD for human RESPECT is NOT Tolerated. I demand an apology.