CB Department Stores Woolworths South Africa Online delivery services

Woolworths South Africa review: Online delivery services

Mphokie of Pretoria, ZA

Apr 10, 2024 4:06 am EDT

Verified customer

Featured review

I ordered The Ordinary skin range on the 31st of March 2024, paid for express delivery and I am still waiting for either refund or my products ten days later. Today is the 10th of April 2024 and I still have nothing from them.

I have called the online customer service, been given a reference number, had my query escalated - I have even been to Woolworths directly but my issue has still not been resolved. The reason I paid for Express Delivery was the urgency of getting the package, and if they fail to do why should I be the one to suffer waiting for them to try and locate my package before refunding me? I need my cash today if I cannot receive the parcel today. I will go and purchase the products elsewhere because I need them urgently.

Nobody has contacted me from Woolworths. This has been costing me calling to follow up. I have received calls from DPD couriers, telling me that the courier drivers cannot get through to me that’s why I have not received my parcel as yet.

So, I don’t know what to do. Woolworths cannot help me - DPD cannot help as I don’t have a tracking number.

I have spoken to management at Woolworths and they also tell me that there is nothing they can do to help me. I am so disappointed and frustrated as I really expected to have great service from Woolworths - as that is what they are know for.

Claimed loss: No. There is no option of claiming for loss.

Desired outcome: I would really appreciate either a refund in cash not their Woolworths Gift cards or have my products delivered to me.

Confidential Information Hidden: This section contains confidential information visible to verified Woolworths South Africa representatives only. If you are affiliated with Woolworths South Africa, please claim your business to access these details.

0 comments

Add a comment

Woolworths South Africa - Return policy 21

Woolworths South Africa - Settlement letter

Woolworths South Africa - No customer care

Woolworths South Africa - Food department

Woolworths South Africa - Undelivered order (o758399689), still no refund

Woolworths South Africa - All Chicken Halal

Woolworths South Africa - Chicken rashes 250g

Woolworths South Africa - Customer care

Woolworths South Africa - Settlement quote/letter request

Woolworths South Africa - Centurion mall woolworths

View all Woolworths South Africa reviews and complaints

Woolworths South Africa Contacts

Woolworths South Africa phone numbers

+27 214 079 111
+27 214 079 111

Click up if you have successfully reached Woolworths South Africa by calling +27 214 079 111 phone number 10 10 users reported that they have successfully reached Woolworths South Africa by calling +27 214 079 111 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 214 079 111 phone number 7 7 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 214 079 111 phone number

18%
Confidence score

Head Office Switchboard

+27 860 022 002
+27 860 022 002

Click up if you have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number 13 13 users reported that they have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number 11 11 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number

8%
Confidence score

General Enquiries

+27 861 502 020
+27 861 502 020

Click up if you have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number 1 1 users reported that they have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number 1 1 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number

Financial Services

More phone numbers

Woolworths South Africa emails

custserv@woolworths.co.za

100%
Confidence score: 100%

Support

shop@woolworths.co.za

96%
Confidence score: 96%

sales

Woolworths South Africa address

93 Longmarket Street, Cape Town, 8001, South Africa

Woolworths South Africa social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 21, 2024