CB Department Stores Woolworths South Africa Clarins everlasting foundation

Woolworths South Africa review: Clarins everlasting foundation

VPretorius of Gauteng, ZA

Jun 28, 2024 8:35 am EDT

Verified customer

Featured review

Woolworths Clearwater Mall Clarins cosmetics counter,

Before purchasing the Everlasting foundation, I informed the sales associate that I have very dry skin and suffer from eczema. She offered to do my makeup using a foundation she recommended. She removed my makeup, moisturized my skin, and applied the Everlasting foundation. I was very impressed with the result and decided to purchase the foundation. Upon returning home, I discarded the foundation box.

The next morning, I applied my moisturizer and then the foundation, only to find that it was very difficult to spread and felt dry on my skin—completely different from how it looked when applied in-store. I returned to the store to request a return, but the associate informed me that I could only do so with the original packaging, which I no longer have.

My concern is that the associate did not listen to my needs. Why would she recommend a matte foundation for someone with dry and eczema-prone skin? This is unacceptable. I insist on a refund or a product more suitable for my skin condition. Furthermore, I believe this associate is not suitable for working in the cosmetics section.

Claimed loss: R700.00

Desired outcome: I need a replacement for the wrong foundation sold to me

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