Paid for part to Sears Home Service provider that was not available and order cancelled in beginning of February, 2024. Paid by credit card. Filled complaint to credit card company. All details sent through Bank credit card to Sears. Sears sent response on 6/04/24 agreeing to refund the $416.09 amount. Have not received the refund.
Description BAL ADJ/SEARS 8228 Claim number [protected]
Claimed loss: $416.09
Desired outcome: Refund
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Paid $416.09 for parts ordered in 1/29/24. Sears could not get the part so order was canceled and GE provided the part directly to me under warranty. Have been trying to get refund for the part from Sears 6 months. Credit card company sent all information to Sears and finally got a response from Sears in May saying that Sears would be giving us credit for the full amount of the dispute. Still no refund and no telephone number to contact to speak with someone at Sears regarding the refund. Never can reach a person to talk to on any posted Sears phone numbers and the one they provided on response documents to credit card company is not an active number.
This is a total failure on Sears' part. You've waited far too long for your refund, and it's completely unacceptable. You need to take this straight to the top. Contact Sears' higher management and demand that they process your refund immediately. Make it clear that you're not going to let this go until you get your money back. Keep all your documentation handy and be persistent. If they don't respond, take your story public and make sure others know about their incompetence. Don't back down until you get the resolution you deserve. Stay strong and ensure they know you're serious.