Sears
Reviews and Complaints

I bought a radial arm saw from Sears last year. I never got to use it because it was defective. The Sears repairman declared it defective. A Sears truck came out and got the saw and took it back. Getting my money refunded was impossible. I was on the phone with them literally for hours. I honestly believe this was a plan by Sears to discourage people so much they would just "go away." I finally resorted to getting a Sears credit card and buying products equal to the cost of the saw. Then I put the balance in dispute until Sears paid me what they owed me. Citibank handles Sears credit cards. Once they got involved I finally got my money back, but only after buying almost a thousand dollars more of their products! Sears products are usually good but their customer service borders on criminal. It is truly a nightmare. I was a good customer for over 30 years and they could care less.

was stalked by Sears; mystery phone calls; also ordered via catalogue and they then cancelled order arbitrarily; thought this was connected to someone who worked there but was stalked eg. mind reading after thinking I needed an item...no more privacy I guess.

Same Story...Purchased on Black Friday '08...Originally Scheduled for 2/4/09 delivery...tried to buy me off with some lame Sears Laundry detergent coupon or 10% off of matching pedestal set..only if it was in stock HA!...Luckily my Washer and Dryer, even tho on their last legs are still working...otherwise I'd be sunk...but alas...the last dozen or so times I've been in a Sears store, it's been a ghost town...but we'll probably bail them out too...imcompetent B-tards.
Yup...Sears sucks!

Same story here as well. Was told Tuesday of a Delv date of 3-5-09 did not receive the phone call last nght for for delv timewindow so I contacted Sears this am. I have been told the delv date will be 3-19-09 instead (no phone call to inform us). I just looked on Lowes website and found they do not carry Kenmore appliances. I'm interested in the comment that Lowes matched the price. Has anyone tried to contact Lowes and had any luck? This is by far the worst customer service and wait I have ever had to deal with in my life!

Same story, bought Black Friday, they charged my credit card immediately, they never call me, I always have to call them, original delivey date was 01/15/09 not delivered, no call or email, called back first told order was cancelled, then told delivery by 03/1/09 now the tell me April some time, and the only thing I can do is wait or cancel. I wonder if anyone has gotten delivery yet.

I bought the same set and my delivery date on my receipt was January 19. I called a few days before to see if they were due to come in on time and they told me if the date on the receipt said the 19th, they would be here then. I called on the 19th and found out their truck didn't come til the next day. Called the next day and they couldn't tell me why they didn't come in. I called several days in a row and finally they said my order had fallen out of the system? Said they would have to order it again and it would be April before I would get the set. I told them I should get mine before the ones that were due in in February but they said they couldn't take them from those people. (nevermind the fact that I ordered mine first and had a paid receipt to show!) I was very persistant and ended up getting the blue set for $150 more. Lowes priced matched the set and from what I've been told, they didn't have the problems Sears had delivering theirs. We have purchased alot from Sears, but this experience has changed my opinion of them.

I also bought te washer/dryer and i'm having the same problem. I feel that if they know they are going to have a sale on an item they should be prepared for the response. I have been told my set would be delivered on March 3rd 2009. If I wanted to wait until march...I would have ordered them in march. With a family of seven the costs of going to the laundry matt is starting to eat into my food budget.

I too bought the same washer and dryer, and have the same problem! I have sent dozens of e-mails and made dozens of telephone calls. No one has an answer and everyone keeps giving me the run-around! I was told by one employee that they could be back ordered as late as April 2, 2009!

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I purchased an expensive PROFORM treadmill from Sears in 2007. Your service man arrived, walked in the door and within five minutes looked in his service computer and announced "your treadmill is a boat anchor." I am expected to pay $109 for this service call in which no service whatsoever was rendered. My appointment was supposed to be Saturday 3/31/12. No one showed up. I called and they said someone would be out on Thursday 3/5/12. They said someone would call BEFORE they came to my house. I was at work, and could not get home. I missed the call, but the guy came out anyway, leaving a message saying "he was at the house".
A friend happened to be at my house at the time, they called me at work. The VERY RUDE Sears repair man said my treadmill was a boat anchor and would be $600 to fix. He Demanded his money for coming out and said "he can't leave till he gets it"! I told him that I am at work and can't leave, HE THEN SAID HE WILL COME TO MY WORK TO COLLECT THE MONEY. I don't appreciate someone coming to my house like that and I feel this is VERY POOR SERVICE!
I AM VERY UPSET ABOUT THIS SITUATION!
I fully expected this "repair" to be fixed. Not your service person telling me after 5 min.s being there that my Proform treadmill that I bought from Sears is junk.. and possibly don't know how to deal with it.
Sears was our go-to on appliances. No more I will never purchase anything from your store and I will NEVER use your service again! I am VERY UPSET ABOUT THIS!

It is 2017, and things have not improved with these units it would seem. I purchased a new 74025 from the Sears Store in October of this year... (yes, 2 months now) Right out of the box, it never felt cold to me, so I put an HVAC Thermometer in to track real temps... I I find it only go to 37 on the low swing, and averages 40/41 with 42 on the high swing, with the temp setting on the panel set to 34. (if you set it higher, the fridge gets warmer). Sears sent techs out 4 times and each time they state the fridge works fine because it will cool to 37, (they even questioned me as to why I wanted it to cool to 34) I bought this fridge to replace my 13 year old Frigidaire that maintained 34 degrees with a 1 degree flux with no problems, but my wife liked these french door units and wanted an upgrade... I picked this one because the display indicated that you could set the fridge to 33 if you wanted... and I assumed - like my old fridge did - the display would show the current temp... When in actuality, it does not show current temp, and now I learn the temp you set it too, is irrelevant to the actual temp, according to Sears. (( I accuse LG of disabling these digital displays from showing current temp to avoid service calls.)) One tech told me standards say 5 degree irreverence is OK... WHAT? So, Since the techs say the fridge is OK, even though it will not go to the settings you set it to, and actually averages at 40 when the national average is supposed to be 37. Sears is washing its hands of me, telling me to call them when it finally just quits.
I have bought Sears Appliances for over 40 years... This is my last! With more people like me, I now see why Sears is going under! Bye bye Sears... you will soon be nothing more then a Wiki post gone the way of Famous Barr.

We have a 2012 Kenmore Elite 795.72052 that has been nothing less than a lemon. We have had service multiple times a year since 2012.
We have had a fan/heater installed 2 different circuit boards and on and on..
The service people we have had are absolutely fantastic and they are as frustrated as it is Sears/LG that is the problem.
Yes, we are complaining!

Kenmore Elite model 7205. Purchased 12-13. Compressor failed and was replaced under warranty 11-15, again 12-15, again 4-16 and now once again 6-16. We're done with this refrigerator. Each time it goes out, it is two weeks to have service come out, order the replacement compressor and then return again to install. Sears seems to be willing to repeat this repair for up to the ten year warranty on the compressor versus work with us to replace the obviously defective refrigerator. By my math with 7.5 years to go at an average of 3 replacement compressors per year, and the 4 already replaced, that works out to about 26 compressor replacements. What's the definition of insanity? Keep doing the same thing over and over and expecting a different outcome? C'mon Sears. Be the company you were once and step up and do the right thing!

We bought the Kenmore Elite at clearance for about 1/2 the original price and were VERY satisfied. We had NO issues with this item and then the honeymoon ended! I noticed the vegetables in the vegetable drawer were becoming frozen as stated in previous posts. Tried to fix by raising temp a degree on fridge. This helped some. We go out of town for a couple/few days and come home to the fridge off! It had gone off not too long after we left house! I pushed the freezer button and that turned the unit on again. Maybe we had a power outage or a surge. Didn't think anything of it until it happened again! To make this short and sour, technician has been out to our house 3 times (2ce for that and once for motherboard burning up) and is due out again today for possibly same mb issue.
DO NOT purchase this item! I am VERY disappointed as I REALLY liked this refrigerator!

Well my refrigerator doesn't have condensation in it buy the technician has been out 10 times now, 3 compressorso 3 evaporators still not fixed, not buying sears anymore. They used to be great, now it's obvious that they could care less about customer service. Never had an issue with the ice maker or doors ( must have got one that was built in the middle of the week). If they don't fixed it might be willing to part out. Hahaha. I went an bought another refrigerator couldn't wait any longer.

Supposed to be getting my refrigerator fixed today but the part never showed up so the technician won't be coming out have never had any problems with Kenmore before but I guess they don't make them like they used to so this is my last 10 more I'm never buying

I bought the Kenmore Elite French Door Refrigerator in 2013. 8 months later water poured out of the ice/water dispenser onto our hardwood floor late at night. needless to say, it ruined the floor. We started having problems with the ice-maker - ice jamming, ice maker not producing ice, water pouring out of the ice-maker into the freezer. Called Sears repair at the 13 month point (Just past the 1 year Warranty). The guys who came to repair did a quick fix that lasted a week. We called them out again within the month - again a quick fix that did not last a month. We decided to call for repair each and every time the ice-maker would fail again since they are required to fix the problem without additional charge to us ( we paid for the first visit but not for the 4 more visits within a 4 month period). The final "quick fix" was to tape a wedge to the top of the ice-box so that it will engage the door switches on top inside freezer. it worked for months but just stopped again 2 weeks ago. A 2nd problem developed at the same time the ice-maker failed - CONDENSATION INSIDE THE REFRIGERATOR. 1 of the repair-men took the back inside panel out and there was mold covering the fan. He ordered a new Fan and new insulation for the back panel as it was also covered in mold. Fast Forward 6 months and mold is developing again. I am presently looking for a new Refrigerator as this one is now a health hazard. I kept the fan and the insulation that was pulled out as evidence if and when the long overdue class action lawsuit develops. I was loyal to Sears because I worked at Sears back in the day when their motto was "Satisfaction Guaranteed or your money back" - That was a long time ago. So Disappointed in SEARS and whoever is responsible for producing this refrigerator. A few companies come up when you google manufacturers of this product.

i also have a kenmore elite refrigerator that condensates on the freezer door and the ice maker has been frozen up for 6 months, the seals around the refrigerator door do not seal well at all, we bought this in 2013 . the sears repair man gave us a quote of 2300.00 dollars to replace the door because of the insulation problem. this has to get resolved

5-year old Kenmore Elite refrigerator and it is done. Tec says there is a refrigerant leak and he has never seen one that is repairable. he did tell us we were lucky to have had it for 5 years. He sees this issue as early as 6 months. the extended warranty offers $500.00. What is that going to do. We are done with Sears. the service is horrendous. We have two more weeks to wait before we find out if it can be repaired. What's up with that? thank God we have the old fridge in the garage.

how ironic... you have your oil changed and 1400 miles later your car breaks down. And you think that its their fault becuase they didn't take your engine apart to look for sludge? Wow... you want your oil change done in 10 minutes but you also want your engine taken apart so they can tell you if there is sludge impossible. An oil change includes removing the drain plug, so that the oil may drain, removing the filter, replacing the drain plug, installing a new filter, installing new motor oil, check all fluids, and topping off windshield washer fluid. The only way to find this mysterious sludge you speak of is to remove the valve cover...which Im sure you didn't pay for. Get over it. You have an old worn out car. Just go buy a new one.

I agree with the other person posting a comment. There is no way to tell if there is an extensive amount of sludge build up by just removing the drain plug and oil filter. They can check and see if your coolant is holding it's properties, and make sure your transmission fluid isn't contaminated, but you cannot expect them to take apart your engine to determine that there is sludge buildup. And even if there is sludge build up it is most likely your fault for not maintaining your vehicle properly.

I was in the Automotive Service Management field for over 14 years and chose to no longer be in the business due to customers like you. Sears should not be responsible in anyway for your vehicle. 1400 miles AFTER they change the oil, your car breaks down? Give me a break. Very rarley can it be determined that you have "oil sludge" when the tech removes your drain plug and oil filter when performing an oil change. It would take the removal of several components of your engine to determine this. Generally speaking, oil sludge is caused by a couple of things, the most common is neglect, i.e; infrequent oil changes. It sounds to me as if you are the one who is scamming Sears.

As with many of the other responses I opened my Kenmore Elite refrigerator this morning to discover the interior was warm and the sockets around the lights were burned brown. In addition the mounting brackets for the light assembly had apparently melted and the entire assembly was loose. I have had my refrigerator since 2017 so longer than most, but this has happened at least once before and i assumed I must have left the doors open by mistake. This time I know the doors were closed and I had no open door alarm. Apparently Sears has no intention of fixing the problem so I'll probably just buy another refrigerator. You can rest assured it will not be a Kenmore.

I have been a long time Sears client, but no more.
6 years ago I remodeled my house and bought several Sears products, Frig., counter top stove, oven, dishwasher, etc. On 7/09 my stove top controls shorted out and caught fire. I called the Sears 800 service and repair number. After spending most of the day trying to talk to someone I fianally got an appointment set up for saturday 7/11 between 12:00 and 5:00pm. At 5:35pm the service guy calls me and tells me he's not going to make it and that I would have to reschedule (this was after repeated calls trying to find out where he was).
I must ad this was the last day of my grandkids visit who were from out of state and we would have more rather spent the day doing something then wait for a repairman that did'nt show. On Monday 7/13 I called to complain with a manager at the 800 service and repair center, they set up an appointment that following Wednesday. The repairmen came out and identified that the electrical harness had shortened out. He than ordered a new one. Today 7/21 another serviceman came to install the new electrical harness and he found that the last serviceman had ordered the wrong one. It is now 12 days with out a cook top and no end in sight. The current repairman says if the part is in in time he will come out on Saturday 7/25 and istall it. My wife has a baby shower scheduled for our daughter this Saturday and it looks like she will have to rent something cook on or cancel this event thats been planned for some time. What a horible experience, I know that Sears have had problems and have come close to goinng out of business, with service like this I can understand. I am so upset that I plan to post this on as many web sites as I can. Bottom line I'm sure that at one time Sears would have recociled this situation but I doubt this is ever read. "BestBuy here I come"

The gasket on my washing machine needed to be fixed so I called Sears Home Services [protected]) to set up a repair because I trusted their company, and because they advised they will fix any machine even if not purchased at Sears. The fact that I now know their service number off by heart is a joke. Their service through the entire process was disgusting. Sequence of events:

April 7th - Appointment for a technician to look at the machine and give an estimate
April 7th - Sears Home called me to reschedule because many of the technicians called in sick
April 10th - New appointment for a technician to look at the machine - he came and advised he will call us the following day to let us know how much it will cost us before he orders the part as well as how long it will take
April 16th - I called Sears because the technician never called us as he said he would and I thought they forgot about us. We were told the part was already ordered and the promise date was April 23rd. Appointment was set up to come and repair our machine for April 28th.
April 28th - Technician comes to our house thinking it was a first-time visit to give an estimate. He didn't have the part, and when he called Sears Repair they advised him it was never ordered. We were then told it wouldn't get fixed until May 16th.
April 28th - I called Sears Repair to ask them to get this done this week as we've been waiting too long for this and we've been rescheduled on twice already - they booked us in for May 5th between 12pm and 4pm
May 5th - New appointment. Wake up in the morning to a voicemail from the technician stating they won't be able to do the service call today (no reason given to us) and to call the main number to reschedule. I called the main number upset because this has taken a month and we continuously have been let down. They scheduled us in for our original time between 12pm and 4pm and the service was completed.

I am a customer care rep myself who handles problems at my company, so I tried to be patient and understanding during this whole ordeal but my patience exceeded it's limit with Sears. I can understand rescheduling an appointment once, but what I went through was unacceptable. The service was apalling. We continuously got cancelled on and let down and there was no communication to us during this whole event. I had to call and hound them to get anything done. For a whole month I had to drive to relatives houses to do our laundry which was inconvenient enough; The terrible customer service made this experience even worse. We were going to purchase our dishwasher with Sears but after this disgusting service I have no interest in ever doing business with them again. I thought Sears being such a large company would be trustworthy and reliable and it was the complete opposite. I even had to pay full price for the repair and labour after all of this. Even the reps on the phone seemed to have no empathy.

If you can avoid it, please avoid calling Sears Repair for any help. I have never been treated this way by any company and will ensure to spread this word around to everyone I can. Such a simple repair added so much stress to my life to the point I started wondering if I was on an episode of "Punk'd". Don't put yourselves through it too.

Actually I have a complaint about lowes, whirlpool

Sears repair never showed up for tv repair appt.. I was told by sears I was #3 on the list in the morning. At 5 pm sears told me he was running late... He never showed. The next day I was told that he came near 7 pm and no one was home. I said my son and I were both home and she said maybe no one heard the knock at the door. I informed her that the front door was open and we were both sitting on the couch 3 feet away. We never recieved a call from the repair person and of course he did not leave a sorry I missed you note because he was never here. I am shocked that sears of all companies have sunk this low. You have lost my business but even worse than that, now you have to deal with my word of mouth negative testimony and it will only die when sears or I do.

Where do I begin? First of all, I have been a long time preferred customer of Sears and have given Sears a lot of busineess recently and in the past. My most recent purchase was over $800 worth of tires for my car, which ironically enough, was the same weekend that this ocurrence took place. On May 3rd, I had a repair person come out to my home to look at my Kenmore Dryer. The heating element kept turning off and on during the cycle and my clothes were taking half a day to dry a batch. Prior to Sears coming to my home, I had the airduct company come out and vacuum and clear the airducts. That cost me $100. The problem was still not fixed. When Sears came out to my house, he asked me to explain the problem to him. Without looking at the dryer, he said he knew what the problem was and that it was going to be expensive. I asked him if I would need a new dryer and he said "no" you need to have your airducts cleaned out. When I told him the company was already out the previous weekend and spent over an hour at my residence clearing the line, he said they missed something. The repair tech pulled the dryer away from the wall and pulled the hose out to show me that the dryer was hot and that it was doing what it was suppose to do. I told him it is usually initially hot but then it turns to cold air. He said the dryer was fine and that I owed him $122.00. I told him that he didn't fix the dryer so it is not an estimate. Sears website clearly states that they give you an estimate of what it would cost for the repair and you can decide to decline or accept the estimate to have your appliance fixed. The tech never even took the panel off the dryer before he determined the problem. The whole time he was at my house, the panel did not come off the dryer to look for possible other problems. I told him I would pay the $65 for his trip as agreed upon, but since he can't fix my dryer it did not make sense to pay him additional. He was insistent that because he gave me advice, that I had to pay the additional amount. I asked him to call his supervisor. He was upset, but phoned his supervisor that told him to have me pay it and I can dispute the difference to be refunded back to me at a later date. I was insistent that I had been using Sears for years and that unless they give me a quote on what it will take to fix my dryer, I only owed the the $65. He then told me I can sign something stating that I declined the estimate. By that time, I was very uncomfortable with the tech and signed the form. The tech. then proceeded to tell me that Sears is struggling and may be going out of business and that they just had a meeting and were told to collect as much as they could from the customers. Once I supposably declined the so called estimate, the technician told me that I needed to pay an additional $5 for his gasoline. After he completed his paperwork, he decided that he would not charge me the extra $5 for gas. His conscience may have got the best of him. I called the airduct company out for a 2nd opinion. The owner of the company and his technician came out and said the airducts were perfectly clear and that there was a problem with the dryer. They were pretty upset with Sears and indicated that I was lied to by the technician. I phoned Sears once again and told them my story and they said they would send another tech out to my home and I would not have to pay the $65 again. They said they would put that on the service order. I know that they did that because when I called Sears this week, they read it on the order. The tech was scheduled to come out between 8 & 12. I told them I absolutely needed to leave my home at 12. At 11:15am, they phoned and said they would not be out until 1:00-2:00pm. I was extremely upset as I cannot meet with them during the week and can only meet on Saturday. I had a very important appointment to go to at noon and did not want to wait any longer to have my dryer repaired. I phoned a supervisor and she sent a different tech out. I had asked the supervisor to make sure she told the tech that I would not have to pay a new service fee and to give him some history on how I have been treated. The tech arrived about 12:15pm on May 24th. He immediately went into my bathroom and said to me "you know this is a recall, and before I start anything you will have to agree to pay me the $65 trip charge." I told him "no" and explained to him my prior experience and that they were suppose to put "no trip charge" on the order. He said that I still had to pay since I "declined" the previous order. I explained to him that it wasn't a decline and that the tech could not fix my dryer. He said if you don't pay I can't work on your dryer and started to walk away. I asked that he call the supervisor that set up the order and he said he did not need to call the supervisor. By that time, my husband heard him arguing with me and knew how poorly I had been treated through this experience with Sears. The tech had already decided he was leaving and refused to call anyone so my husband told him to get out of our house immediately. I have to admit that my husband was very heated and frustrated and used some language at that point as he escorted the tech out. My husband had seen me in tears over this matter and could not believe that this second tech was also trying to collect unwarrented money from us. I phoned Sears to ask that a supervisor call me to straighten this out and I have yet to hear from someone. On Sunday, my husband took the panel off the back of the dryer and disconnected the airhose to see what was going on. At first the dryer was hot and then went to cool air. This is not an airduct problem. They hose was not even connected. My husband also went out and bought a sturdier hose to see if that might make a difference. The condition continued. It is definitely a problem with the dryer. Possibly the thermostat or sensor. In the meantime, I am out $65, I have had excessive upset and frustration and still do not have a dryer that works. My co-workers can not believe the series of events that I have gone through with Sears and it has gotten worse. I would like Sears to stand up and take care of this matter. I really don't want to exploit this, but I want it to be taken care of. I would also like to be reimbursed my $65 for all that I have been through. Bottom line is that I sincerely want my dryer fixed. I hope that Sears stands up and takes care of this. If this isn't resolved right away, I can no longer be a Sears customer.

Sincerely,

Joan Hoy

i agree with 100% i'm a former employee of sears repair and i cannot being to tell you all the b.s. that goes on there . they all lie and rip people off

Unfortunately, no lawyer will cost less that $310 so you'll not save money going that route. However, you can file a WRITTEN dispute with Sears, the collection agency and the credit reporting agencies (there are 3). Send Sears a Certified letter demanding that Sears produce written proof that you authorized the repair and a record of the date and time it was performed and the technician's name. When they fail to provide that you can let the credit reporting agencies know that Sears has failed to justify their claim and the bad report will come off - by federal law.
As for your beautiful hardware floors - well you're responsible for making the poor decision to put an appliance that uses water directly on the floor. Common sense says that you should have purchased a $30 Washing Machine Floor Pan and set the washer in it. If you haven't seen one they sell them at Home Depot. They are plastic and are about 2" deep to hold water or drain it to a floor drain if you have one.

I purchased a $4500 dollar front loading washer and dryer from Sears in November of 2017. I was told that both units had a 2 year warranty from the Salesman who we purchased the unit from. In June of 2017 the seal in the Washer broke loose from the Washer and floaded my Laundry Room and Kitchen and warped my beautiful hardwood floors. I called Sears and they sent their Repair Man out to look at the Washer. The Repair Man showed up and did not have another seal to replace it. Now the catch, he stated that particular part was not under warranty even though they sold it that way to me. Regardless, I had not choice but to pay for a new seal so I wrote a check and gave it to the Sears Repair Man for the seal. I sent Sears a nasty letter complaining I was misled about the 2 year warranty and told them I was very upset about my floors. Well needless to say the seal arrived in the mail along with my check I had written for $59 dollars. They told me via phone the part was sent free of charge but that the service from the Repair Man would still have to be paid. I called the Service Repair Man and he said that it would be 2 weeks before he could come back so I sucesfully installed it myself. About six months after service I get a call from a Collection Agency for a Sears Bill in the amount of $310 dollars. After telling these knuckleheads at theMCM Collection Agency that I did not owe Sears I started investigating the charge. Turns out Sears had billed me for the $59 seal and charged it to my Sears Card. On top of all this I never received a bill in the mail for it. I am at the point right now I am looking for a good Attorney to take my case as I will not pay those people a penny even though I continue to get ugly calls from their Collection Agency. This has hurt my credit score and I am not going to sit still for this. I have spent approximately 40 hours now on the phone with Sears to no avail. Every time I call they just keep transferring me to someone else and nothing ever gets done. I have tried to be civil but it has not worked. If there are any good Attorneys out there who would like to sue this jerks for me please call 864.221.0604.

there is nothing wrong with performing an alignment on a vehicle prior to tire installation; so long as the tires that are presently on the vehicle have the proper air pressure, are not legally bald and are of the same size. vehicle alignments should be performed on a regular basis to ensure proper tire wear and proper function of suspension components. knowing where your wheel lock key is that is another matter... if you were to get a flat on the side of the road and not be able to change it; would you post complaints on the person who sold you the car? Same principle applies to motorists who get pulled over for headlights out and proclaim "i didnt know" when we drive a vehicle on the roadways it is OUR responsability to ensure all is in working order.

I apologize for sears, wheel locks are tricky things sometimes. There is an option for Sears to break off the wheel locks and replace them with regular studs, but they shouldn't have done the alignment before the tires.

This comlplaint is a double posting.

What we actually have here is NOT a problem with Sears, but an unreasonable customer who was trying to abuse policy and the employees. Sears is a company, and it's purpose is to make money. Obviously matching Walmart, AND using 4 coupons, AND matching internet prices brought the sale to a level where the company was not making any money of the deal! Why should the company lose money? This customer wanted to use price matching ON TOP OF COUPONS, and 4 coupons at that. Asking the person at the desk to write 4 orders to accomodate 4 coupons. Really? I don't know any shop that would do that, it's too much hassle for such little profit, and on top of that multiple orders like this are hard to track when it comes to warranty. Then this customer pulls the "because-I'm-the customer" card. To the complainant, I would recommend you stick with Walmart next time. Sears is too high-end for you.

They installed a new roof 3 years and 2 months ago. We found a dormer leak that was leaking for who knows how long. It was a subtle leak and we did not find it but I suspect it leaked from day one. The Representative for Sears said they had no legal obligation to repair workmanship because it is out of the 3 year warranty. They offered to look at it for $100.00. We tried to contact the original installer and he no longer works for sears. I used Sears because I trusted the brand and they used to insure customer satisfaction. I paid 16, 000 for shotty workmanship that they wont stand behind. DON'T WALK, RUN FROM ANY SEARS HOME IMPROVEMENT OFFERS, THEY ARE BOGUS

Same here. We paid 16, 000 for a new roof from Sears. It leaked around my soil stacks from the get go. They sent the same jack leg in a pickup truck out a couple of times but he could never stop the leak. I ended up getting a couple of boots from Lowes and fixed it myself. The roof vents look crappy and some of the taps are coming loose. This is on a 30 yr architectural shingle. Now I got a new leak over a dormer onto my bedroom ceiling. Called Sears and they said only 3 yrs warranty on labor and my 3 year perioid expired 21/2 months ago. They offered to send a inspector for 100.00 then any repairs would be 40.00 per hour plus materials. Bottom line, AVOID SEARS LIKE THE PLAGUE.

Agree with what everyone is saying. I trusted sears too as they did our AC install and I haven't had any problems with that. We had our roof replaced by Sears in 2011. Right after install it rained and we had a leak. Tech came out and fixed a seal around patio skylight. 10 months later we had a leak over garage area. Again, they came to repair. Now last week, after the rains, another leak! Tech came out and revealed all areas where pipes vent because my husband told him to do so. Literally, the next day we had water coming down out sliding door into the house! we paid $17K for 30 year material warranty and 5 year labor. I have no doubt that it was the installation and I will be calling an independent contractor to inspect. Our mistake for trusting them. We Prob overpaid because all they did was sub out the work to installers that don't care about the quality of their work.

my roof was installed by SEARS sub contractor an failed county code inspection 3 times.sears management ignored me on installation issues after multiple phone calls.managed to contact a state senator about my problem. only after that did sears respond. they had to remove a brand new shingled roof do to improper installation . i documented the complete installation of the roof .also did the same the second time.pictures of shingle nailing.sheathing drip edge ridge vents also video. pictures don't lie.new contractor for second re-shingle tried to scam me on plywood that was to be repaired caught him with pics. roof is installed just as bad as first time.if not worse.passed code inspection.they are unable to see how shingles are nailed after the sun beats on them. code does not care about shoddy workmanship code is immune from prosecution. .both contractors did damage to my ceilings.both say it was not their men. contractor says men were not in attic they were in there to remove nails that miss trusses.i have video of them coming out of attic. in my opinion how can u trust a company that hires contractors that lies an are unable to install a roof to code an mfg.spec. SEARS u are the most shameful misleading co. Florida residents if u have to have a roof done avoid the SEARS . Check out [ sears sucks ] on your Internet read all the complaints about sears. I wish i did before being scammed by sears. /link removed/ … ALL sandy storm home owners look at web site before having Sears home services do any type of home repairs.the truth! log into twitter an look at all my tweets about Sears home services roofing.their all true.!

sears home services roofing is very misleading.my roof was installed an failed county code inspection 3 times.in my opinion they sub contract to the bottom of the barrel.an charge u more.electronic contract is a perfect way to mislead u.if u are not able to view the contract on the cd that fails to run like mine u can not cancel your contract in three days allowed.sears does not tell u that the shingle manufacture does not even warranty its own product after installation. sears contractors do dot install material to code or manfg.specs.my roof failed 3 times had to be removed an redone again.an still done wrong. over nailed shingles .first cause of shingle blow off a roof failure.not warranted cause of improper install.sears is the most shameful excuse for a company.caught their contractor trying to scam me on roof decking took photos.took photos an video of both contractors.BEWARE STAY AWAY FROM SEARS if u need a roof. in my opinion they will scam u any way they can.an the end result u your roof will fail .

hey i hate to even comment on this but have you ever even seen a sears, home depot, or lowes salesman with a nailbag on NO they all sale roofing installation they do not even know how to roof they sub it out they do not even carry any of the insurance all they do is sale and finance so why not just look up a contractor in the yellow pages or the BBB

We had a roof installed by Sears in 2002 and same issues, roof leaks and deteriorating shingles. Today we had our roof looked at by professionals and they all indicated that the roof was not installed properly and that the shingles were defective. We should not be seeing this type of damage even at 15 years let alone 7. Our calls to Sears are just beginning and hope to have better results than what I have read. It will be really sad if they don't step up and do the right thing. You are right Sears is not what it used to be. Marietta Georgia.

My experience is a little different. We had a roof done 10 years ago. After 8 years it was leaking so I paid for an inspector to come. He blamed insulation and left in 10 mins. Two years later it's really leaking bad now so I hired an independent contractor who took a look and said the roof is done. It was never installed properly and needs to be all taken up. I called Sears and they gave me the run around until I told them enough. I will take my report from the independent contractor and sue them. Next day I had an inspector from Sears here who says yes there is damage and we can patch a bit but the roof is fine. HE even admitted that he roof was never done right but they will not replace it. Now I have to go to court I guess..NEVER BUY FROM SEARS!

I totally agree with Gina Fragos, Sears is no longer the trusted company that it once use to be, with great service and customer satisfaction. In July 2008 I had Sears replace my roof and they sent a contractor that stripped half of my roof during a downpour. That same afternoon I complained because of the extensive water damage caused to the interior of my home, Sears wanted to send the same contractors that damaged my property to complete the job and I refused and requested for another contractor. The next day another contractor completes the job and then 1 day later the ceiling collapse. Since July 2008 until today March 2009, Sears has done nothing but just delay delay and more delays. No apologies for the property damage, inconvenience, and additional incurred expenses caused by Sears’s lack of action, accountability and responsibility. SEARS CONSUMERS BEWARE