Sears’s earns a 2.3-star rating from 2955 reviews, showing that the majority of shoppers are somewhat dissatisfied with their purchases.
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Kenmore Washer/Dryer
I purchased a 3 year service maintenance agreement when I purchased in February 2021. Yesterday I called for my last service and was told my phone number was not in the system and had no contract. This went on for over an hour. I asked for the complaint department number and got a woman asking if I could hear here and when I didn't answer a recording started so I hung up.
I received an email stating my contract was about to end on 0/27/24 so I called a different number and told my contract ended June 2023. I am proceeding with the next step.
Desired outcome: I would like them to fulfill their contract.
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Sears appliance service home warranty
My clothes dryer stopped working back in October 2023. Today is Jan 29, 2024, I paid $100 service to have the technician out, I was told the part to fix my dryer would arrive within 7-10 days. 1 1/2 months later after many calls I was told the part was back ordered then it was discontinued & I would get a new dryer per the contract. Their technician placed the order. Jan 4,2024 I was relieved when the new dryer came. However, the size ordered was incorrect, it was too large for the space in my condo. Sears said I would be charged 30%(restocking fee) since I refused the dryer or I would be given $400 towards me purchasing a dryer. Unhappily I agreed to the check because I was exhausted & frustrated dealing with Sears & the inconvenience of not having a working dryer. Now almost a month later I'm still waiting for this check. Mind you I'm still being charged $49.99/ month in fees! Is the plan is to keep delaying enough to recoup the money they will send me?
Claimed loss: $350, monthly warranty fees & service charge fee since October [protected]
Desired outcome: New dryer or initial $649 offered per contract, without the 30% deduction since Sears technician ordered incorrect sized dryer. Also refund of monthly fees !
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Correct Phone #[protected]
disrespectull costumer service for appointment
i had appointment schaduled for 4:30 pm on 1/25/24 ! i waited and no one called , i made a phone call and waited online 15 min and voice froom sears told me that they can not help me for my AC , cuz i live on 4 floor condo ! why they offered me and made me wait at home for appointment even they know i live in 4th floor, btw we have three floor but first floor is car garage ! this is very disrespectfull for cosumers ! i will write on facebook and where every i can find for review ! distrustful company !
Sears home maintenance agreement
Was informed by technician that the maintenance agreement covers all appliances in my home. Called to have my dryer services when asked them to also replaced my lint hose they told me it was not covered. That was in the summer. In September I called for my dishwasher, or should I say text there preference for communication. I eventually found the phone...
Read full review of SearsDryer
t I have been patiently waiting for Sears to resolve my unfixable dryer since October 1st. Over several months I was told the needed part was located only to be told it was not available and I would be given options for a replacement within 10 days, only to call in on the 11th day and be told the part was available and the machine would not be replaced...
Read full review of SearsKenmore pro counter depth refrigerator
I have a Kenmore Pro counter depth refrigerator that has stopped getting cold in both the freezer and refrigerator. I lost all the food for probably 500.00. The linear compressor has gone out. It is covered under a 10yr warranty for the compressor. My fridge is almost 6yrs old so the compressor part only is covered and I have to pay the labor. I am ok with...
Read full review of Sears and 1 commentProtection agreement
I was enrolleto the cardd in sears protection plan In June my AC unit broke down Sears kept on making several repair appointments on which they kept on cancelling when they sent a repair man out June 2 2023 he stated the motor was gone on the unit so he had to order a new one sears continuely make several appoitment and which everytime they cancel without explanation I went through the whole summer without AC the unit was unoperable October 6 2023 they made another appointment the repair man showed up and repaired the unit around this time I had purchased a new unit from a different company , After all of this unacceptable service I called sears to cancell my contract for the protection agreement and which I was told I would receive a full refund from which I paid in full for the year I called the agreement office and was told it was put on my credit card which was not added
Claimed loss: My refund for my 781 dollars for my protection plan they keep giving me the run around
Desired outcome: My refund
Kenmore washer
I have a Kenmore washer that I purchased new at Sears in Beavercreek, Ohio. I have keep up with the Protection Plan. It is broken and we have been told the part cannot be found to replace it. According to the agreement if they cannot fix it they will replace it. The only thing I have gotten is the run around, This has been going on for 2 months now. I need answers! Any assistance is greatly appreciated. The broken part is the wire harness
Refrigerator
I ordered a refidgerator from Sears in August. The one that I ordered & received was too large to fit in the space in my kitchen. I ordered a replacement, just like the one I had ordered but smaller. They came to pick up the refidgerator & brought a replacement which turned out to be identical to the one that they were picking up. I waited 2 months for a...
Read full review of SearsFront load washer/dryer combo repair service resulting in water leakage into my crawl space
My LG frontload washer (stackable) was making a banging sound, the technician (Joseph) came out on 10/30/2023, identified the problem, ordered parts, rescheduled me for 11/16/2023. Hunter came out on 11/16/2023, replaced the parts, except the gasket. He failed to look through the parts packaging which he admitted to, so assumed that the gasket wasn't...
Read full review of SearsFood loss claim
I have been without my kitchen refrigerator (Kenmore Elite), which is covered by a Sears protection agreement, since about September 13. Sears service has been in my home September 22 &29 and October 13, 25, & 31. They were scheduled to return on November 21 but the parts have not arrived. I was advised on one of the last visits that I could file a claim...
Read full review of SearsSears protection agreement
I have been associated with Sears for over forty years due to my mother who always had Sears Protection Maintenance Agreement Plan. Always had good service. Last year problems with the Freezer - it took over four service calls, varies parts and the right service technician who knew what he was during to get the freezer working. In the meantime, we completed...
Read full review of SearsMaster protection asgreement on refrigerator
Complaint on delayed repair service I have a sears master protection plan on my refrigerator contract number [protected]. I am completely frustrated and upset with the service under this contract, I reported my refrigerator problems of causing circuit breakers to trip on 20 October 2023, The next day I reported the unit completely quit freezing and...
Read full review of SearsFailure to honor protection agreement /tech dangerous to family
My refrigerator stopped working late October 14/early October 15, 2023. Sears approved $500 for an Alternate Service Provider late October 15 as agent stated they had no repair person in our area. I had a local repair company come out Monday, October 16th. They charged $100 to inspect refrigerator and found compressor bad. They provided written estimate to...
Read full review of SearsRepair
I received service on 10/8/2023 for my GE Cafe series oven. The technician did not have the part (Igniter) available for repair. The part was ordered and received by me shortly thereafter. Technician returned to complete the repair and upon opening the parts package found the igniter broken. Technician reordered 2 igniters. Both received in a timely manner...
Read full review of SearsSears master protection agreement
DO NOT BUY the Sears Master protection Agreement it is NOT worth the paper it is written on! Our Freezer broke down so we called Sears (actually a company answering for them in INDIA) to report the issue. a week later a technician showed up to verify the freezer was broken so he ordered parts. a few weeks later the parts arrived so the technician installed...
Read full review of SearsKenmore Elite Refrigerator
My Kenmore Elite frig stopped working. Called Sears they told me ONLY the compressor was still on warranty and they had to send their own tech out to verify. And if it was the compressor, it would be mailed within 3-5 business days. That was the first lie. The tech that came did an invoice for $1,379.40 which included the cost for the compressor and he called his supervisor and after, I was asked for payment. I told him I was only paying him for the service call because he did not have the parts with him to fix the frig. Why the heck I'm paying you for a service upfront and you have not -did the work so his supervisor told him to decline the invoice. SICK OF GIVEN THE RUN AROUND
Desired outcome: I want my refrigerator fixed. They can mail me the compressor like they said initially to get my frig fixed that's been out over a month. RESQUESTING to speak with a rep that can help get this resolved!Cell #[protected] PLEASE HELP
Sears Home Service Appliance Repair policiy
Recently we scheduled a service call for a 12-year-old Kenmore Elite microwave. The service tech said he could order parts but it probably wouldn't fix the issue and we should just buy a new one. Then, he noted we "declined service" so we'd have to pay the $250 service fee for him to walk through the door. We didn't decline service...he said it probably couldn't be fixed even with the parts we would pay for to the tune of $400+. Why on earth would we agree to purchase parts and labor if it could not be fixed? Why should we pay for a "service call" when no service was performed? There is no option with Chat on the website and no phone number that connects to an actual person. Very poor customer service and we'll never call them again. This may be one of the worst examples of customer service we've ever experienced. We believe we should be refunded the service fee since the tech said what he might be able to do probably would not solve the problem.
Desired outcome: refund of service fee
Refrigerator warranty service kenmore elite
Refrigerator stopped working 9/7/23 1st appt by Sears Service 9/20/23 from 8A—5P Technician showed up at 4:15PM to say, “I know what it is, it is the compressor for this particular model. I’ve had to replace 200 of these compressors in this refrigerator. I’ll order the part and first appt back is 9/29/23” Compressor arrived at my home 9/22/2023. 9/29/23...
Read full review of SearsIrreparable washer & shattered trust.
My family have been loyal SEARS customers for generations. I spent summers in a SEARS catalog family home in the Catskill mountains, SEARS did my auto repairs and maintenance and so on until they shuttered a few years back. My dad still has a workshop full of Craftsman tools. Need I go on? Mostly smooth transactions for decades on end, I had no reason to...
Read full review of SearsSears Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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Overview of Sears complaint handling
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Sears Contacts
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Sears phone numbers+1 (847) 286-2500+1 (847) 286-2500Click up if you have successfully reached Sears by calling +1 (847) 286-2500 phone number 2 2 users reported that they have successfully reached Sears by calling +1 (847) 286-2500 phone number Click down if you have unsuccessfully reached Sears by calling +1 (847) 286-2500 phone number 12 12 users reported that they have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number+1 (800) 665-2127+1 (800) 665-2127Click up if you have successfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (800) 665-2127 phone number Click down if you have unsuccessfully reached Sears by calling +1 (800) 665-2127 phone number 4 4 users reported that they have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone numberSears Home Services+1 (866) 850-0518+1 (866) 850-0518Click up if you have successfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (866) 850-0518 phone number Click down if you have unsuccessfully reached Sears by calling +1 (866) 850-0518 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone numberNew Orders+1 (877) 550-9254+1 (877) 550-9254Click up if you have successfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (877) 550-9254 phone number Click down if you have unsuccessfully reached Sears by calling +1 (877) 550-9254 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone numberExisting Orders+52 55 3628 3920+52 55 3628 3920Click up if you have successfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have successfully reached Sears by calling +52 55 3628 3920 phone number Click down if you have unsuccessfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +52 55 3628 3920 phone numberCustomer Service+1 27226+1 27226Click up if you have successfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have successfully reached Sears by calling +1 27226 phone number Click down if you have unsuccessfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 27226 phone numberText subscription
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Sears emailssearscares@searshc.com100%Confidence score: 100%Supportwebmaster@customerservice.sears.com100%Confidence score: 100%Supportsearsservice@searshc.com100%Confidence score: 100%Supportcomentarios@sears.com.mx100%Confidence score: 100%
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Sears address3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
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Sears social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 06, 2024
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