Sears review: Sears master protection agreement

DO NOT BUY the Sears Master protection Agreement it is NOT worth the paper it is written on!

Our Freezer broke down so we called Sears (actually a company answering for them in INDIA) to report the issue. a week later a technician showed up to verify the freezer was broken so he ordered parts. a few weeks later the parts arrived so the technician installed all of the parts which do not resolve the is so he ordered more parts. The part arrived and as instructed by sears we called them requesting they send out a technician to install it. Upon call calling the company was completely confused saying they were waiting for 4 parts to arrive (which were installed on the previous call), then they changed their story saying that they were waiting for three parts to arrive. It seems that their system confuses everyone at the call in center. We requested to speak to a supervisor and were put on hold for almost an hour SO FAR! We asked to speak to a manager and were informed that they could not do that as it is against SEARS policy and we need to wait for a supervisor. In the interim we requested an early service date but were told he could put in for a sooner service date but we would need to wait for 24 hours for that department to back to us. SO, clearly the objective here is to get the customer OFF the telephone and go away as they can't be bothered. I don't know if a supervisor will get on the phone but are doubtful. If your objective is to get anything repaired through this contract or Protection Agreement, forget it! Our freezer has been down for a month, all the food had to be thrown out obviously and the soonest they say they can get here is on another two weeks so whatever you are thinking of insuring by purchasing this agreement assume you will be without that specific appliance for at least a month(best case).