Sears reviews and complaints 1
View all 2950 complaintsSears - Kenmore elite refrigerator
Waiting more than a month for a repair with the parts in the house that were ordered by the 3rd repairman that was here! Paid up front for the wrong part and the third repairman took the wrong part back and ordered a new part that is under warranty and did not have to be paid for! I am still waiting to hear why our appointments have been cancelled or why no one has called to tell us why it was cancelled nor did any one show up on the dates given! I cannot be without this refrigerator for another day and now they have sent me a new appointment for a much later date! I have posted requests on your website page and no one has bothered to answer my calls or texts! I want a total refund and I am more than willing to pay for labor if only I can get the service I need immediately! I will be forced to take greater measures if this problem is not addressed immediately! Check you website pages for my contact information, please! Judy Neckin
Claimed loss: $794.30
Desired outcome: What a credit on my card and a repairman asap
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Judy, your situation is completely unacceptable. You've been more than patient, and it's outrageous that Sears hasn't addressed your repair needs promptly. You paid for a service, and you're entitled to get it without all this hassle.
Sears needs to step up their game. It's ridiculous that you've had to wait this long, especially with parts already in your house. The lack of communication, missed appointments, and the endless runaround – it's just not right. They need to understand that you can't be without your refrigerator any longer.
You deserve immediate attention. Keep pushing for that refund, and make sure they know you're serious. Use every platform available to make your voice heard. You deserve better treatment, and Sears needs to make this right – and fast. You're standing up for yourself, and that's exactly what needs to happen here. Stay strong, and don't let them off the hook until you get the service you deserve.