Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Department Stores Sears Freezer repair
Sears

Sears review: Freezer repair

S
Author of the review
6:22 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My freezer was covered with a full replacement agreement and Sears was called in April 2024. I foolishly renewed the Sears Home Warranty in June when it came due. I wish I had not because the new agreement that started in June does not cover "replacement" freezers which has nothing to do with the prior rental agreement. At least 4 repairmen came and replaced parts multiple times from the April call but the freezer was never repaired and I was told by the last repairman in August, 2024, that the freezer should be replaced. I agreed! After more long, wait, calls than I can count to every Sears phone number available, I was told, twice, I would receive an email in 5 business days with a coupon for a new freezer, available on line, and free shipping. Lies! It is now November 1st and I have not received anything at all. I was told repeatedly,
"Not to worry" and " We will take care of it". They should be held responsible!

Claimed loss: Did not replace freezer as agreed by Sears contractor.

Desired outcome: Replace freezer as contract allowed or refund.

Confidential Information Hidden: This section contains confidential information visible to verified Sears representatives only. If you are affiliated with Sears, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Sears reviews & complaints

Sears - customer service department 972
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Poor quality product! 158
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Terrible company! 187
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Dept of energy agreement does not compensate me properly 85
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - it should be named the die easy battery 39
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - never worked properly 1
Sears - Hot water heater
Sears - buyer beware/contracts changed 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Sears - Sears Home Warranty
Sears - problems with restocking fee 1
View all Sears reviews and complaints

  1. Sears Contacts

  2. Sears phone numbers
    +1 (847) 286-2500
    +1 (847) 286-2500
    Click up if you have successfully reached Sears by calling +1 (847) 286-2500 phone number 2 2 users reported that they have successfully reached Sears by calling +1 (847) 286-2500 phone number Click down if you have unsuccessfully reached Sears by calling +1 (847) 286-2500 phone number 12 12 users reported that they have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number
    +1 (800) 665-2127
    +1 (800) 665-2127
    Click up if you have successfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (800) 665-2127 phone number Click down if you have unsuccessfully reached Sears by calling +1 (800) 665-2127 phone number 4 4 users reported that they have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone number
    Sears Home Services
    +1 (866) 850-0518
    +1 (866) 850-0518
    Click up if you have successfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (866) 850-0518 phone number Click down if you have unsuccessfully reached Sears by calling +1 (866) 850-0518 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone number
    New Orders
    +1 (877) 550-9254
    +1 (877) 550-9254
    Click up if you have successfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (877) 550-9254 phone number Click down if you have unsuccessfully reached Sears by calling +1 (877) 550-9254 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone number
    Existing Orders
    +52 55 3628 3920
    +52 55 3628 3920
    Click up if you have successfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have successfully reached Sears by calling +52 55 3628 3920 phone number Click down if you have unsuccessfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +52 55 3628 3920 phone number
    Customer Service
    +1 27226
    +1 27226
    Click up if you have successfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have successfully reached Sears by calling +1 27226 phone number Click down if you have unsuccessfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 27226 phone number
    Text subscription
    More phone numbers
  3. Sears emails
  4. Sears address
    3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
  5. Sears social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Sears contacts
Sears Category
Sears is ranked 15 among 67 companies in the Department Stores category
#13 Saks OFF 5th Saks OFF 5th #14 T.J. Maxx T.J. Maxx #15 Sears Sears #16 Nordstrom Rack Nordstrom Rack #17 Dillard's Dillard's

Most discussed complaints

Ridiculously unsafe craftsman lawnmower
4
(opinions to this review)
 Approved refund for parts not provided
2
(opinions to this review)
 Master protection agreement - impossible to speak to a human
2
(opinions to this review)
 Electric double wall ovens
1
(opinions to this review)
 Kenmore elite refrigerator
1
(opinions to this review)
Sears Alternatives
Courts Malaysia 156 reviews Marshalls 304 reviews Saks Fifth Avenue 180 reviews Stein Mart 101 reviews Loshusan Supermarket 1 review