Sears review: Nearly 5.5 months. without your freezer! 1

Dec. 8, 2023, our freezer "died." Technician arrived eight days later (Dec.16th), and told us that, because of the age of our freezer (38 yrs.), the two parts for repair were not available; however, Sears would have 10 days to find those parts and, if they couldn't, we'd receive an email informing us of the steps to be taken for a replacement under our Master Protection Agreement, which we've had with Sears for nearly 40 years. 3.5 mos. later (mid-March) we finally received an authorization code for a new freezer, and delivery was scheduled for Mar. 29th. On Mar. 28th, we received a call that the freezer had not arrived at the local warehouse, and we'd be notified when it does to schedule delivery. Today, May 14th, the freezer is still not at the warehouse! We are livid! Five months! We have called repeatedly every 48 - 72 hrs., as suggested, but have gotten nowhere! Please, if anyone can help us, we'd be so very grateful. What's the holdup? We've been told everything from Sears "upgrading their delivery system" to "the issue is not with Sears, but with the manufacturer (GE)." However, on the Sears website, this freezer is available for purchase with a delivery date of May 15th. We need help!