Sears review: Kenmore pro counter depth refrigerator 1

I have a Kenmore Pro counter depth refrigerator that has stopped getting cold in both the freezer and refrigerator. I lost all the food for probably 500.00. The linear compressor has gone out. It is covered under a 10yr warranty for the compressor. My fridge is almost 6yrs old so the compressor part only is covered and I have to pay the labor. I am ok with that but it has to go through sears home services for the warranty. This is where the problem starts.

November 2, I called and scheduled the next available appointment which was 11/22/2023- so 3 weeks without a fridge. 11/22/2023 comes and I get confirmation they will be there between 8-12. at 9:00 am it gets updated to 10:00 am, at 12:00 it gets updated to 2:00pm. At 2:00 the appointment disappears and is canceled. At 2:20pm I call and the repair department say it is not canceled and they will be there between 7:00-7:30pm. 8:00pm comes and I get a text the tech cannot work overtime and I have to reschedule. Next available appointment was Dec. 6-2023- today (Dec 6) I was notified they would be here 2:34pm, 2:45 comes and now rescheduled to 5:05pm - 5:00 comes now set to 5:40- 6:30 still no one - called sears and they said still on the schedule and they will notify me in 15 minutes. 8:00 still no service tech. Now they have automatically rescheduled me for december 27th. I have lost 2 days of work, cannot use the refrigerator for 5 weeks, and lost 500.00 worth of food and now they tell me to wait another 3 weeks to repair a warrantable compressor - model - 795.79993.511