Sears review: Dryer

t I have been patiently waiting for Sears to resolve my unfixable dryer since October 1st.

Over several months I was told the needed part was located only to be told it was not available and I would be given options for a replacement within 10 days, only to call in on the 11th day and be told the part was available and the machine would not be replaced. This cycle repeated 8 times since October with the parts and replacement departments unable to coordinate their findings.

Nobody would provide me a name or number of someone I could speak above their level who could take action and each department blaming the other for telling me things that were not accurate. I have pages of people/dates/times/countries I have spoken with, each repeated the “rules” and nobody understanding that I have been told 8 times the parts are and are not available and we are “expediting” your case only call in (nobody ever calls or e-mails me as I have been promised) and be told you are starting the process again and our case is being “expedited”. I can give you numerous “case numbers” I have been given, only to be told they are meaningless and what I was told/promised, is not documented or even true with NO indicated authorization for replacement in existance in my file.

After much investigating on my own, I secured the name/e-mail address of who I was told is a team leader and can get this resolved. I have been told untruths so many times (“I am filing a report or calling the district manager, etc.” only to be told by the next person there is no record of a report or call and they can't even reach a district manager) . I have e-mailed this person 6 times with no response.

Thank you for addressing this frustrating issue

Regards,

Michael Schwartz