Sears review: Food loss claim

I have been without my kitchen refrigerator (Kenmore Elite), which is covered by a Sears protection agreement, since about September 13. Sears service has been in my home September 22 &29 and October 13, 25, & 31. They were scheduled to return on November 21 but the parts have not arrived. I was advised on one of the last visits that I could file a claim for food loss. I called [protected] to find out how to do this. The woman told me she could help me, took some information, told me it had been approved and to expect a check in about 2 weeks. I have now received an email (11/7/23; Plan# [protected]; Claim # 797921) saying my claim was approved for $0.00 and I should expect a check in 10-14 days. I want to know if this claim can be refiled and, if so, how I am to do it. I did not take pictures as I was unaware I might be eligible for food loss. If I need to replace the food and submit a receipt, I will do that, but I would like to wait until I have a working refrigerator to put it in. I have been satisfied with Sears in the past but this whole thing has been very trying. I would appreciate any help you can offer.