Sears
Reviews and Complaints

We had gone to Concordia Ks. today to go to the Sears store and it was close, we looked and could not fined a signe that the store was to be closed. There was the signe that stated the hours for everyday and for Sunday was 11am to 4pm and we was there at 12:45pm . Please help with this problem because we drove 39 miles one way. Thankyou Dennis and Ellen Wilkins

Same problem for the past year. Didn't do it at first. There is some aluminimum sheet that looks like it ripped. I tried to put a thick layer of aluminimum foil but it still is warping the counter.

We had the same thing happen! Someone should start a sort of petition. We had Whirlpool quiet partner 2 dishwasher installed in March, 2010 and the other day I noticed the pressed board protruding from the bottom of the cabinet and the top of the counter top (directly above) bulging. The steam vents from this dw directs the steam upward which causes it to warp. We installed it flush according to the directions and were not aware it was going to damage an expensive counter top. For as much as you pay for the dw you would think good customer service and foresight would dictate that they advise you of this at the start of the manual and provide a cheap fix, if needed. I am hoping someone with experience can get a petition or massive complaint filed so we can get it fixed. I'm afraid it will continue to get worse. Tell your friends or anyone contemplating buying a dw not to get the Whirlpool one!

I'd like to organize the masses with torches and pitchforks, tar and feathers for companies that sell us this stuff without taking responsibility for problems. Anyone who has a dishwasher shouldn't have to suffer time loss and expense to repair countertops. And countertop makers should understand that we have dishwashers that create steam under THEIR products. I think that Sears (dishwasher) AND Home Depot (who installed my laminate counter top) should send someone out to do the repair job FOR FREE.

We had a GE dishwasher ruin our granite countertop. We have an undermount sink and the granite manufacturer always places steel reinforcement rods in the granite around weak spots like an undermount sink. The steel rods extended past the sink and went over the dishwasher area. The rods are placed in a groove in the underside of the granite. My dishwasher vented so much air out the top that it caused the apoxy around the rod to deteriorate and then the steel rod to rust. When steel rusts it expands -- it is called iron or steel jacking. When the rod in the groove expanded it cracked the top of my granite all along the steel rod. We have a straight line crack along the steel rod above my dishwasher. I had just had the top keypad panel replaced by a GE repairman before it started cracking. Apparantly, the seal was bad on my dishwasher which caused steam and water to accumulate along the granite above the dishwasher (exactly where my steel rod was). The dripping then destroying the key pad. The dishwasher repairman did not even check to see why the key pad had failed on a newer dishwasher in the first place. Because it he fixed the symptom of the problem and not the problem and got it running again, it kept accumulating water on the steel rod every time I ran it and caused my granite to crack. I called several independent granite and other contractors to discover this problem and they all agreed that this was the cause. I called GE to come back out and fix the seal. They laughably tried to tell me that hundred of droplets of dripping water off of my granite countertop overhang over my dishwasher is normal. I said what if I had a formica countertop -- it would be destroyed with all of the pooling droplets. They said that they would not repair it, even at my expense! So now I have an enormous problem. There is no really good way to repair the granite and my dishwasher is still pooling water on the steel rods. GE treated me terriably. The GE repairman finally told me that they "are not allowed to say anything that may make GE liable for anything." Great service GE. Ruin my expensive granite countertop and don't even fix your broken dishwasher because it may be admitting that it was the cause. All I got out of this was a claim number and a refusal to do anything. Whatever happened to standing behind your work/product and doing the right thing?

I have Sears Kenmore model 665.15789 and have noticed the particle board backing swelling and hanging below the laminate. I hope there's a follow-up here with a solution.

Why can't they just make a small steam deflector to direct the steam out towards the front of the machine and beyond the counter tops. Seems like a cheap easy fix to me, but I can't find one either. I am trying to have one fabricated, because this machine is supposed to be counter flush and not stick out at all. Sears or Whirlpool or "whoever" made these units needs to take responsibility for their product and offer a cheap fix for the consumer.

Wow--Well, we also have the same model with a laminate countertop. The countertop has not bulged out. However yesterday we had a Sears service person out to repair the door and he repositioned the dishwasher so that the top vent is out beyond the countertop. The whole thing looks so wrong I couldn't believe a professional had done it. My husband was home the whole time and said that the service person had made several calls to verify what he was doing. I came home to find the dishwasher jutting out into the kitchen, with two screws connecting the dishwasher to the counter visible on the front edge of the counter. I then went looking for the original paperwork that came with the dishwasher and found the installation guide. It clearly says that the front of the dishwasher should be aligned with the other cabinets, and the screws should be on the inside of the cabinets or the countertop. So, yes, it seems like the top vent is a big design flaw and I am going to see what can be done about it.

I found this after googling the model number because we have the same problem. I can't believe that I actually never saw this when we bought the dishwasher. I don't normally sit there and watch the dishwasher and one day my wife showed me the countertop. The excuse that they gave you is bogus because if you go into any Home Depot or Lowes and look at the countertops for sale they are always laminate tops with pressedboard backing. The steam destroys the pressed board chips and the substance that they are held together with. All of the dishwashers that I ever owned and even others currently have vents that vent out horizontally into the room, not straight up. Apparently they think that the entire door thickness should stick out past the edge of the countertop and the steam would blow straight up. If you install it that way it would look ridiculous and you would hit it if you walk past the d/w. The other thing that leads me to believe that they designed this this way is the placement of the touch controls. They said that they were hidden controls and are only accessible when the door is opened past the countertop lip but if you were to install the d/w to vent the steam straight up you would also be able to push the buttons. So of course somebody goofed when it was designed and of course no one wants to take responsibility. So we both have ruined countertops. The only thing I can tell you is to put something that is heat resistant under the laminate but over the door to direct the steam out past the edge of the countertop. If you are reading this and are contemplating buying a new d/w make sure that the steam vent at the top of the door vents into the room, not up into the contertop or you will have a ruined countertop. I guess unless you have marble or granite or some composite lookalike. But even in those cases the stam is not good for the cabinets plus mold grows where moisture and darkness are abundant so you don't want that either.

Bought outfit at local sears without trying on. Took tag off pants upon puttin on, too small. Did not wear. I have the tag and receipt. it was purchased 12/12/2014. Will I have problems returning the outfit?

plain and simple, you cut off the tag. that makes the product used or damaged (depending on which tags cut) and they cant resell something used or damaged. they make these rules to prevent the bad people from wearing the items for a few months then trying to return it for a full refund at a time when the clothing is no longer sell-able, is out of season, and is worthless to the company. also most stores do have a limited time in which you can return an item. 3 months is extremely generous. some places only give you a week. imagine how many times someone could wear something in 3 months then try to return it. also its not sears' fault that it the zipper was faulty or that you tripped. you could try contacting the dress company for a refund or replacement but i highly doubt they'd give you something for a dress you've had for so long. in the end you'd have to ask your self, do you ever want to wear this dress again? if yes, then get it fixed and maybe replace the zipper. if no, then donate it to value village or a friend, let someone whos willing to fix the dress have it. Maybe in future if the tag is somewhere you can hide it in the clothing, dont cut it off. i know its annoying but if your afraid something like this might happen again its better to be safe than sorry.

As far as I know there is like a 30 day return on dresses and intimate wear and stuff like that right at sears and most department stores? How can you expect to wear something for 3 hours tear it and return it? who the heck does that? You shouldnt have expected to return it lol. maybe next time you will go to a garage sale or salvation army and spend $2. Sounds like what you did was planned out I mean come on who even keeps a receipt that long without intent for it? You cannot expect the store in which you purchased the dress to pay for something that you were at fault for that was completely out of there control that is rediculous, sorry.

You wore the dress and tore it. So how is that Sears' fault?

What the frick?

1.) Bought and kept a tight dress for nearly a whole year before wearing.
2.) Zipper slips because the dress is tight (not due to factory error).
3.) You slip and tear the dress.
4.) You try and return something you tore up.

And you're shocked they wouldn't process the return?
The entitlement issues people are suffering nowadays is damned ridiculous.

I don't understand the mindset of people like you who feel that they can buy a product, get the use out of it, then return it. I work for Sears and I've seen this over and over again. Men are guilty too, they will buy a tool to get their car fixed, then when they no longer need the tool, they return it. Sears then becomes like a RENTAL SERVICE, thus losing money. I know it's not easy these days, with the economy like it is. I understand all of that, but there are some who do it to the extreme. Don't you feel the tiniest bit quilty?

The comment that it fit like a glove, may be the problem. Most gloves are skin tight and perhaps this was the case. If it was skin tight, there is no a large margin for error, such as falling or catching stilettos in the hem. Sorry about your money spent, but unfortunately the retail store was right. No one was able to confirm the fit from the store, so no one is really sure if it was the correct fit that would allow room for proper movement, twist and turns e.g. dancing, etc. by the way I do not work for Sears, but do shop there, and have never had problems with the merchandise, just the billing process.

Staff at the three SEARS Stores in Oahu HI are courteous and I always tell folks how I've yet to see any store provide better customer service and benefits to their customers who shop with the Sears Credit Card. I cut up my card to spend less but I still remain a content customer. The blogs with complaints should mention which city the Sears Store is located when they blog so management and customers are made aware and service may improve once they have been targeted.

Sears is not at fault for you falling down and tearing your dress. Out of return period, damaged product why should they give you anything for a worthless item?

You wore the dress, you tore the dress, you removed the tags...how is Sears at fault here?
Stop whining and own up to your own carelessness!

So this is Sears fault because you couldn't work out scheduling for an inspection?

for the first lady ... sears schedules their appointments as a first come first serve basis, the only time they'll make an exception on refrigerators is when it stores medication for a sick person. if u have the contract u can rent a refrigerator, save the paperwork and u'll get reimbursed. now for the second lady, i agree with you, what SEARS did was wrong. the heater is what they consider an HVAC unit, those are indespensible especially w/ the elderly. theres a department in sears where they handle escalated calls such as yours, it's named TSRT ... u need a complaint first ... but once you reach them they'll do anything to help you.

as an ex-employee of sears i can stand behind their service, its just a matter of people reading terms and conditions, understanding the magnitude of service they provide, AND understanding the fact that if their appliance doesnt get fixed or the technician doesnt arrive it's because of his work ethics. these tech's go through special training and NEED to use it, so if people dont complain against these tech's useless then they'll continue providing poor service.

I had to have my lawyer send them a letter to get their service people moving. I purchased an oil furnace from Sears and purchased the full service contract. Well the thing died in the dead of winter. I had two elderly people in the house, one terminally ill. After days of living in front to the fireplace and space heaters, and calls; It took a threat of legal action to get their attention. They sent in a repair person from out of state. They didn’t have anyone in the state to service the unit. How do you sell a service contract and not have the personal to honor the contract?

I set up an appointment to have the TV serviced today and the guy was a no show. I call the service line and was told, they had no record to the appointment. So it must have been a dream, that conversation I had with the service department last week.

Sears is not the company my mother knew and loved. They are so busy cutting the bottom line. Their service personal are leaving for better paying companies. I will never buy another big ticket item from Sears.

@RishaDeary, Risha you don't even work. you didn't take the day off twice, you had 2 willing and able children and your nieces and nephews up for thanksgiving they can be your dishwashers

To Sears Customer Service Dept. I have a Sony Wega TV. I have an upto date service contract convering this tv. I called in for service and repair. Service man came out and checked the code and ordered corresponding parts. They arrived the day the tech was to be there to install. After installing the part another code showed up so part was ordered. Shown to be in stock. Day of service mans return received phone call part was not available so oldpart removed from tv to be sent in for rebuild.

1st service was Jun 10, 2nd service date was Jun 16, third service date Jun 24. Service man stated it will probably be 2 weeks before part is returned. I received a call today Jun 25 that it will be the middle of July before serviceman is scheduled to return to fix the tv. Over a month of watching the backend of my tv waiting for parts to fix it instead of watching the front of tv. It has already cost Sears over a thousand dollars to fix a tv that still doesn't work and all I see is the backend of it.

Serviceman has been a good worker, but his hands are tied due to parts unavailability.

Thanks a lot sears.

E Hutson

### SEARS STRAIGHT TO THE POINT

I agree that sears phone system is flawed. I worked there for two years and don't bother with the automated system as it doesn't really work, no matter what department you say you always go to the operator phone. The operator is just a low level manager who can't always answer. Even with a departmental transfer, there are not always employees in a department, and many times there is only one employee there as sears is a fairly slow retailer without a ton of business. When I worked as a salesman I knew I would rarely walk away from a customer to answer a phone, as to that alienates the customer who is right there right then. I understand the pain, but it is not necessarilly the fault of the employees.

Whaaaa, I am a big baby! I can't wash dishes by hand. If you can afford a vacation house the why don't you get a maid... better yet have the kids do them.

Wow. Instead of wasting the half-hour on the phone with an automated phone system (which, if you actually LIVE in the 21st century you'd understand NEVER works), why not drive your car over to the nearest Sears store? Mhmm?

so lets get this straight hmmmm you call a store and what ? they are just sitting there waiting for you to call? u think this world revolves around you? its because of lazy people like you that companies cut payroll dollars and try to automate everything in the first place one simple question you say yea thats right your one simple question in the good old days was get off your ### and go shopping ! browse the store ask all the quesation you want in person ! wow what a concept! no instead you expect the employee's to drop whatever customer they are with in the store who isnt lazy and talk to you on the phone ? ya people like you is why the automated phone system was invented to IGNORE YOU (: HAHAHAHAHA

SEARS DOES NOT CARE ABOUT YOU AND HAS INCOMPETENT WORKERS. I bought a BOSCH dishwasher from SEARS. The dishwasher has broken after only three years. It is very obvious that the motor that pumps the water out is broken. I called SEARS service and made an appointment for the following week to have a service man come to fix it. They said that they would be there between 12 and 5. I took the afternoon off from work and waited only to get a call at 4:30pm that they were stuck in traffic and could not make the appointment. I had to call the service center back and reschedule for the following week. This time they were to come between 9 and 12 so I took the morning off. At 11 I get a call that they will not be at my house because the service truck has broken down and I needed to reschedule for the following week. AT this time I thought I was on candid camera, I was furious and told the scheduler how I felt and she said she would have customer service call me. I NEVER GOT A CALL, EVER! The following week a sears service man came as scheduled to inform me that the pump was broken a new one was to be ordered and he would come back in 10 days. I recieved the part directly and the service man arrived 10 days later which was 5 days before Thanksgiving. He opened the box with the part in it and said "oh boy, this isn't what I ordered they sent the WRONG PART" I was in shock, you can't be searious! I told him I had 20 people coming for 3 days to my house for Thanksgiving and after washing dishes for over a month I was not going to have a dishwasher. I called sears and they said they would call me back. I NEVER GOT A CALL. I emailed Sears and all I got was a form letter reply. I had to buy a new dishwasher that I don't like. I want my old one fixed ( which sears told me was 5 years old and Bosch told me was 3 years old like I thought). Unfortunately for sears I just bought 20,000 in appliances for a new vacation home and they lost out on that sale. I have since gone in to the store to let them know that I never got a call back from the appliance manager and guess what, I NEVER GOT A CALL BACK!

In canada the maintenance agreement (service contract) cover losses the term of the contract and includes the first year.
hmmmmmmm

It is Sears policy to return the money in the form that it was paid, with the exception of checks. That's odd that they only gave you cash because when I worked there they did not give cash back for anything unless you originally paid in cash.

And the poster above me, Check your percentage rate that may be why your balance is not going down. Also, look at the statements. They do not have a set date that the payments are due. Months have a different number of days and the billing cycle just goes by a certain number of days, so you may have a few months where the due date is a few days earlier than usual. If you call them AS SOON as you are late, you may be able to work something out with them. They have programs to drop the interest rate for a certain amount of time in exchange for closing the account in the meanwhile. BUT they will only negotiate with you if you are late. That's the catch. They bumped my interest rate to 29.99% and I had a $3, 000 balance. There was NO way I was going to be able to pay that off. I called them right after I was late and they dropped my interest to 0% for one year and took off my late charges. They do have different programs at different times, but the trick is to get to where you are late, or they won't work with you.

I have a sears credit card, and i'm paying and paying and i don't see my account going down. They charge me late fees when i pay on time. They told me that they couldn't do anything. They charge a late fee of $36.00 that's crazy.

I have just ordered some summer clothes from the catalogue I have not been able to go out due to a nasty bug and I will need these clothes to go away in 2 weeks the person taking the order ( Name Maureen) questioned me in an unfortunate manner as to why I was ordering so many pants and could I not go out into the stores to try these things on as Sears was cutting back on returns. I told her that was not this the purpose of the catalogue to enable you to shop at home. Yet she still pursued her conversation re shopping at the store. I told her I was unable to go out. I have been a Sears customer since 1977 and have never been spoken to in this manner before. Regardless where I make my purchase at the store or catalogue Sears is still getting my money. Maybe a little word in Maureen's ear before she turns off another customer.