Craftsman
Reviews and Complaints

I purchased the Craftsman Briggs & Stratton M110 Mower from Lowe's in Northridge, CA in 2023. I brought the mower home, assembled it, and began using it. Within a week, it died and it did not start again. I took the unit back to Lowe's and they replaced the unit for me. After bringing home the repalcement mower, it gave me the same issues after just a couple uses. The guarantee was that is would start within two pulls and this is clearly not the case. I do have a receipt for the item purchased from Lowe's on October 13, 2023. I also registerd the mower on the Craftsman website where I attempted to file a claim but was misdirected many times that I just gave up. I would like a refund for the unit as it has given me nothing but problems.
I would truly appreciate some form of correspondence from the Craftsman regarding the issues I'm having with the M110 Mower.
My email address where I can be reached at is [protected]@yahoo.com.
Thank you so much.
Christopher

I bought Craftsman Floor Epoxy kit on Friday February16, 2024 at around 7:30pm. We attempted to the garage floor on Sunday February 18, 2024, at around 9:30am. We followed the instructions in detailed. However, we only got through half of the 2-car garage and the paint in the bucket harden within 20 minutes after mixing the 2 part epoxy and we were unable to finish the garage floor. I have been buying Craftsman items for many years and this is my first complaint. I am very disappointed in this product and am requesting a refund.

I bought a Craftsman leaf blower and a hedge trimmer alittle over a year ago. both 60 volt, they both worked great. Now the batteries have both died within 2 weeks of one another! I have looked on the internet and found this problem with a lot of other people with this problem. You have evidently discontinued this product with no support what so ever! Now all of us are left with tools we can no longer use! Is this any way to treat customers that bought your product in good faith? Craftsman used to be a very respectable brand name but i think that quality and support have been pushed aside for profits! A very, very dissatisfied costomer!

Larry Robinson P.S. thinling about a class action law suit!

I am highly disappointed with the craftsmanship of this bundle package. Reason is that, as a General Contractor for my Property Preservation Business, I selected this combo package to fulfil a customer time line project, and to my Surprise that the circular saw doesn't com with a saw dust bag.
Very poor for the Craftsman's trademark. I even went the extra mile to see if I could purchase the other combo at a higher price, but the circular saw doesn't have a saw dust bag. What have happen to Craftsman? Lost time and money dealing with this product. So if you could let me know what the part number would be the hopefu I can oreder it myself, or find out if I need to return the complete set,
Honestly I will know hold my breathe on this automated Intelligence response

This has got to be the worst garden tractor I have ever owned/used. I've had to replace both blade spindles(one of them twice), repair both blade guards on the deck. You'd figure for $1400 that you'd get a decent mower...well...today, mind you I only have about 150 hrs usage on it and it decided to crap the mower deck idler pulley! Just pulled the weld right off the deck where the idler is mounted. Destroyed the belt, set the dried grass on the mower deck on fire and I burnt my thumb trying to put out the fire. Never, never will I ever buy another Craftsman lawn tractor, not I that expect anything made by MTD is going to be any good anymore. No, no I cannot and will not recommend this mower to anyone, spend the money and get something better, that's all I got. Later.

zero turn purchase, Lowe's 07/23 . call Cust.serv. 08/28 on hold 1hr8min. talked to 2 people, total time 5 min. 3 min intake info. 2 min, info on where to take my mower for service. 2 service centers, 3&4weeks back log. 10 acre land,6 to cut. how do I not cut grass 3-4weeks?

Issues; throttle cable broken, blade housing fell to ground during operation, lowe's replaced missing locking nut. tires will not hold air, lawn mower cuts uneven, replaced blades , not resolved.

We purchased the mower along with other tools about 3 months ago. A piece broke off of the mower while mowing. I reached out to craftsman warranty via chat. I was advised a replacement mower would ship within 2 weeks. It is now over 2 weeks so I called customer service to get an update. I was advised that the item has not shipped and hopefully they will have tracking information next week than to allow 3-5 days for shipping. I advised that is too long to be able to mow my yard and I live in an HOA so we would be fined. Basically I was told that I had no options, and was treated like I should be grateful that they are even replacing the mower. I am very unhappy with craftsman. I tried to see if we had any other options and basically was not given any options, care or concern and that was with a supervisor.

7/25/23

Date and time of incident: 7/25/23 at approximately 919am

I purchased one of your plastic wheel barrows at Lowe's approximately 8 months ago. I usually transported soil in the wheel barrow, the first time I put in something heavy the cheaply made plastic barrow cracked so it is now unusable. What a waste. It was embarrassing on the job site.

Someone said call Craftsman. They stand by their products. They were wrong.

Despite their being a warranty on this item (1 year).

I called the company that Craftsman said handles their wheel barrow claims -which are seperate for some reason?

When I called on the retailer line by mistake, the service member was very pleasant, until they found out I was not a retailer, but just a lowly customer. When I was transferred the lady basically sounded annoyed to have her job. She told me you need a receipt sorry-bye.

This is contrary to other tool companies I have called who honor their warranties.

Bye Craftsman. Bye craftsmanship.

-Leo

Purchased a brand new Craftsman lawnmower from Lowes which, of course, comes with brand new battery... purchased June 22, 2022. Used without any problems up until the end of October 2022. To store lawnmower for winter, battery was disconnected as recommended. End of April 2023, connected battery back up, went to start, absolutely nothing. Battery worked when jump started. Ran for about 20-25 minutes and turned off mower but then it would not start again. Battery completely dead and not holding charge. In order for battery to work, it had to be jumped each and every time you wanted to start the lawnmower.

Purchased new battery from Lowes on May 11, 2023. Have been going round and round with customer service regarding getting battery warranty. Keep being told that my "concern has been escalated to the the MTD department and they will contact me". Going on 2 months and about 8 or so emails and no response from this MTD department. Just the same response as above from customer service.

I am 71 years old and i had to buy this chain saw because my husband died of a heart attack in our yard. So i have had to change my life because there is nobody to help me. This saw has give me trouble from day one. The chain will not stay on. I stop using it until ther was a big lim fall almost kill my fury friend, so i got it out one more time and the chain still would not stay on. I do not want my money back. I want a chain saw that shall work!i thougt craftsman was life time warrenty. Could you please help me! i do not want something free! something i paid for but cant use. Thanks dolly brown from cartersville ga.

I purchased a craftsman leaf blower at Lowes in Charlotte NC. It stopped working. I took it back to lowes and they would not exchange. According to Lowes, craftman gave orders not to exchange. If I had not needed a blower, I would not buy one. Due to craftsmans unreasonable policy, I will never buy another craftsman product. I will be sharing this information with customers and warn them not to buy anything from craftsman. Craftsman lost many customers. I have bought thousands of products from craftsman. Is your unreasonable policies' worth all the funds you have lost.

I purchased a craftsman riding mower august, 2022, T2200, 42 inch cut. the drive belt came off and I have tried to contact someone with craftsman, I get the run around and have no results. If I do not hear from someone who can help me I will get a lawyer. contact me at [protected]. I would greatly appreciate to hear from you all on this matter. I purchasedd this mower at LOWE'S in carencro, la. . model # 13AKA9Z5093, SER. # 1G18NH20236

I bought the combo blower edger at lowes. Receipt shows 1438137 cm 20v axial blower trim for 149 plus tax was 161.29.

I bought the first one a month ago I took it back then re bought . This was due to I thought I got a default battery. When I got the 2nd box and used it the battery doesn’t last even full charge but 7-8 min. Same thing as first box.

Ridiculous.

I want you all to send me a good battery . I had decker before and that lasted a long while. This is crazy. I do not want to return whole item again I have gotten rid of box.

Please email me tell me what you will do.

[protected]@sbcglobal.net

Crazy going back and forth and can’t even use this thing but 8 min and stops once again.

i purchased the above mentioned product on september 27, 2022. since then i have had to have it replaced 2 times. the first time i used it would not restart. i reached out to customer service and was sent a second one. i received the second one and had the same issue. i reached out to customer service for a second time and was sent a third one. i opened the third one today to clean up the yard of leaves. to my surprise this unit would not start at all. again i called customer service and asked for a refund. i was told that was not an option and the only resolution was to wait for another replacement. sadly at this point i have no faith in your faulty equipment and the lack of resolution. this has been a horrible experience and i would not recommend this product to anyone. no one should have to endore the level of frustration this has caused me.

I have used this pressure washer two times since I've owned this. I had to pay $177.40 to have the carburetor rebuilt, because it wouldn't start. I just got it back and now water is leaking from the reservoir tank. I've been a Craftsman man my whole life, because of the quality of the product you put out. Now I'm forced to dump more money into this unit and hope it will work. I could have purchased a new unit for what it's costing me to try to make this work.

Serial# [protected]

Model# 124P050011F1.

Contact information:

Jim Guida

Cell# [protected]

E-Mail: [protected]@msn.com

Purchased Blower from Lowe's April 2022. Used about a dozen times w/o any problems. In October was using and it stalled out and never started again. Contacted Craftsman and they said still under warranty and to take to Hallie's grain in Palmer. They basically refused to look at sighted they were too busy. Asked if I could leave it since it was a warranty issue and was told no. Called at least 6 other small engine repair and all told me they would not even look at a craftsman product. Finally found a repair in West Springfield that looked at it an determined the engine (condenser?) was shot and was not worth fixing. Lowes refused to help me back in October because I did not purchase their service contract. Thought the Craftsman brand was good enough not to purchase. So for $ 240.00 I got about 10-12 uses out of this now worthless blower. Cannot express how disappointed I am with your product. Attached copy of receipt and parts. Thank you look forward to your response.

Steve Varelas

[protected]@charter.net

To whom it may concern:

I am writing to explain some serious issues I've experienced with the Craftsman 10" Table Saw CMXETAX69434502. I purchased the saw on June 7, 2022. The saw operates according to my expectations with one major exception: the ability to use the tabbed miter slots. This issue makes using the saw very difficult.

Specifically the problems include:

(1) No reference is made how to purchase aftermarket runners and even if these runners exist.

(2) No reference to the size of tabs in the owner's manual.

(3) No specific reference to the aforementioned table saw on Sears parts lists

On web sites concerning miter tabs, they mention these tabs are not normal, but they are workable. The conclusion is that you need is a micrometer to correctly measure the size.

However, without having the correct size from the manufacturer, how will you know if your measurements are correct? Also, not everyone has a micrometer and the knowledge and skills to cut and make these runners.

I have been using a SawTable that has been in my family for 40 years. With this saw, I have no way to adjust the angle, and I have to guess the height. The only adjustment available is on the circular saw that is attached to the Table Saw.

I was looking forward to using a new Table Saw that would have adjustments and allow me to make either a Miter or a Picture Frame Sled that makes accurate cuts. But by the time you cut, sand, and fit the runner into the tabbed slot, the remainder of the runner is so loose that any sled you attach is wobbly and unusable.

My family has bought many Craftsman tools over the years: chain saws, hand tools, nail guns, and an air compressor. These miter tab modifications that have been made to this Table Saw are poor and well below the former standards of Craftsman Tools.

I have given this Table Saw a chance and I cannot make it work to my satisfaction.

I will box the Table Saw up and return it to the Lowes Store where I bought it. Based on my concerns, I am expecting a full refund.

Corded light weight power washer. Worked great light easy to use and move about but broke within 6 months would not power on. I liked it so I order another which also broke within a month. Pleas send me

A power washer that can make

It past a year that’s all I’m asking please. I would be so ever grateful.

Thanks,

Jennifer Foote

415 Macchi Ave

Oakland Fl

34787

I use to be a big craftsman fan, until I dealt with their customer service for a warranty. Over 2 months of waiting and they close your tickets without say…. Don’t send you anything when they will claim they did. All I needed was a simple gear replacement and it’s like pulling my teeth out and smacking myself in the head with a hammer while someone puts mouse traps on each of my fingers and toes. You will be in the worst service in your entire life over an easy task